Friendly staff, efficient and the service sells itself!! We encountered an error on our bill. Initially, I attempted to contact customer service, but the experience was terrible . Consequently, I decided to visit a physical store. Upon explaining the issue, they took the necessary steps to resolve it. Although it took approximately 45 minutes, this was an expected delay. The most significant outcome was the resolution of the problem. Subsequently, I discovered that my internet service is bundled, and I am eligible for additional savings. Overall, I would go back to this store! read more

Verizon - Mobile Phones Near Me - Apple Valley, Minnesota

Prolonged wait, very difficult to get help in a timely manner. Hard to keep Verizon when phone customer service is so poor and in person help is so time consuming. Verizon, in general, (not just this store) needs to prioritize customer service. read more

Yesterday I was trying to shop for new phones we were in line and one old lady was in front of me This receptionist Name:Tim G was talking to her and he didn't give her good response she just left what.... I din't expected this here and then comes my turn I was told don't have appointment -walk-ins are busy for the day and wanted to book appointment for next day he just looked at timing's and said 3:PM is available Ok, then I can come I said then he asked my name and ph # i was telling him and is acting like he filled the appointment- just acting like he is typing on Ipad then I looked closely and he pulled his Ipad Up and starting acting like he is really typing I never expected that verizon will have this kind of receiving Now, I decided I will never Go there. read more

Went in at 5:30p to pick up a iphone 15 pro. Manager guy at front stated they're not helping anyone else that night... it was 5:41p, after we waited, we walked out with nothing. If a business states they're open until 6pm, you'd assume they'd serve business until 6pm. Not here. read more

Bought (we thought) an Iphone 12 in June at a "special" half off offer. With the first bill, they began billing us for the other half. Went back to the store twice to get the billing straightened out. Tim, the General Manager told us that we would have had to purchase an upgraded data plan to qualify for the half price. We were never told this by our salesman, Dave. Keven tried to help by calling Billing/Customer Service three times, while we waited, to no avail. Tim, the General Manager at both visits (the latest on Oct. 17th at 1:00) was rude, loud, and condescending to us, an elderly couple. He told us, in so many words, that we were out of luck, nothing they could do, even though this was not our fault. read more

Walked in to get two new phones, and the guys tells us there are two people ahead of you, so it will be 45 minutes. After an hour I ask again, and weird, there are two people ahead of us still, with may people walking in and out getting help. Honesty goes a long ways for customers. Definitely won't be back here. read more

Went in before Thanksgiving to buy a new phone for my husband as a surprise for Christmas. Mark was the sales rep. Wanted a Galaxy S20. Mark said didn't have one, but looked and oh have one, a white one. I purchased the phone, charger, Otter case and screen protector - $999. The next day, my husband gets a nasty voice-mail from Lana telling him to immediately return the Galaxy S21 to the store or $799 will be charged to the credit card. Wait!? What!? First of all I paid for it - I have a receipt and second of all thanks for ruining the surprise! I then return to the store and explained to AB (said manager on his name tag) about the nasty voice-mail. He asked if I could return with the phone and receipt, which I promptly did. Looking in the bag , Mark sold me a S21, not a S20 like I wanted! AB told me the phone was not paid for, what?? I have a receipt! Going back and forth with me about how Mark rang the purchase as a ship to home purchase, so I did not "own" the phone. I asked about having to wait months before I actually get the phone he explained it would be only 3 weeks. In the meantime I asked about ordering a S20. He said probably won't happen - they are basically unavailable. During this time he kept wanting to take the phone from me! Nope, wasn't going to happen! AB checked 2 times and said the order couldn't be canceled. This is now an hour and a half of this stupid problem that wasn't my problem! I was getting ready to leave and all of a sudden Dave, was going to try and help me out (?). I asked about a S20FE and oh that was available. Dave looks up my could be canceled. Lack of responsible, understanding, and knowledge of product from people who work at the store was pathetic to say the least. Lana turns out to be a new manager was very tacky. AB didn't have the know-how to see if the order could be canceled, and Mark who fraudulently rang the wrong phone to get a sale!! And Lana's unprofessional voice-mail! This whole ordeal took almost 3 hours to "fix". Terrible store, terrible employees, terrible service! Corporate office should fire them all and start with fresh employees who know what customer service is all about!! read more

Most of these employees are clueless at this location, Google your questions for more accurate and faster service. I feel I have been to generous with a one star, but that is the lowest it goes. I hate it when I am more knowledgable about a stores products than the employees. I was teaching the employee how to set up thier phones, and that the Gingerbread 2.3.4 could not be rooted you have to go back to 2.3.3 OS. I am not even a techi, just trying to get my phone to perform correctly. read more

Beware of Kenneth at the Apple Valley store in Minnesota. He offers false deals and free phones that do not exist. And he does not make you aware of all your options. He appears just to be out to make a sale. In addition, he offers no information as to additional warranties and insurance for your device. I will never go to the Apple valley store again and if I had to, I will stay far away from Kenneth.....dishonest employee. I think it's best that since you can't even simply call this store on the phone, all my dealings with my device including future purchases will be through Verizon customer service. That's the only place you can get on the phone anyway and they lay it out how it truthfully is when it comes to purchases and are honest. Thanks Mike at customer service for helping me understand that Kenneth had pulled a fast one on me. read more

Excellent polite professional informative customer service! I love Verizon in Apple Valley they are a helpful staff!

Disappointed in this location beyond belief. We came in to get a phone added to our plan and we were told we had to purchase online to get the deal that was going but we could do an in store pick up. The entire time we spent here we were under the impression that we would be able to get our item today, hence why we went into the store. After spending an immense time messing around with the tablet to get our order in we are told that it takes HOURS for it to be processed and to be picked up. Why did I spend over an hour doing this when I could have done it from home and just had it shipped. We are extremely irritated that we were mislead. The general manager was not at all knowledgeable in most everything. The way she acted with customers was also displeasing. The lack of customer service skills, disregard to in-store guests, Verizon knowledge, and overall attitude was surprising from a General Manager. Only positive thing I would have to say about this location would be that Ethan is one of the kindness most relatable solution expert there is. read more

We waited for over an hour and a half (with a little baby, mind you). When we did get someone to talk to us, it took another hour for them to deactivate the old iPhone and activate the new one. By this time, the baby was worn out and crabby and it was just a mess. Would leave less than one star if I could read more

I would give zero if I could... cheated out of so many things and lied to at that I was a customer for a very long time before I went into my own account...and that's when all the scams started..... read more

It was time to replace my IPhone 5. Swollen battery, non-functional home key and failing OTTERCASE. I don't part with possessions easily ,but in this case it was obviously time. I was apprehensive about purchasing a new phone but after talking to Jordan M. at the Rosemount Verizon, it was the most stress free purchase I have made.He explained how we could save on our current plan, and upgrade my phone at the same time. Jorden walked me through the back up process using ITUNES and even set the new phone to the set up stage. I was able to set up my new phone in less than 10 minutes!! I would definitely recommend Jordan at the Rosemount Verizon store for a stress free, informative, professional buying experience!! read more

The manager at this store was extremely rude. They do not sign their phones correctly and got mad when you try to purchase a phone and it comes up the wrong price and you ask for the price it was signed at. Also was told it would be a 25 min wait and it was actually almost and hour and a half wait. read more