Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Had a GREAT experience with Bernie and Josh @ the Rosemount location. Needed lines transferred to a…read morenew account and had some struggles requesting and completing the transfer with calling Verizon Customer Service several times and getting nowhere. Bernie walked through the whole process and got the lines transferred. Great service at this store. I was impressed and very appreciative. Thanks Bernie and Josh...keep up the great work! Rosemount is the best store.

Got excellent service from Ron and Sam to assist with a phone issue. They were friendly and…read morehelpful and easy to work with. They were knowledgeable and were able to fix the problem. They offered advice on other products without being too pushy. Will definitely return to this store.

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!

Fantastic customer service. I needed help choosing a streaming service that met my needs,…read moreintegrating OTA with that service, and installing recording capability on local channels. They performed as advertised and their follow up was spot on. Locally owned small business owner who is passionate about his business. I highly recommend their services.

Honest, friendly, and professional. After getting my installation I'm cutting my monthly tv bill in…read morehalf. Thanks CordCutters!

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

Friendly staff, efficient and the service sells itself!!…read more We encountered an error on our bill. Initially, I attempted to contact customer service, but the experience was terrible . Consequently, I decided to visit a physical store. Upon explaining the issue, they took the necessary steps to resolve it. Although it took approximately 45 minutes, this was an expected delay. The most significant outcome was the resolution of the problem. Subsequently, I discovered that my internet service is bundled, and I am eligible for additional savings. Overall, I would go back to this store!

Prolonged wait, very difficult to get help in a timely manner. Hard to keep Verizon when phone…read morecustomer service is so poor and in person help is so time consuming. Verizon, in general, (not just this store) needs to prioritize customer service.