The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

After being with Nextera since 2005, I cancelled my account for a better program. They promptly…read moresent me a bill for early termination for over $2000. Not only was this never disclosed, they refused to share with me any documentation that says I consented to such a fee. When I finally go the agreement from them, it had no mention of a termination fee. So even after I showed them the last payment that specifically stated full and final payment, accepted by cashing, they still turned me over to collection. I guess I should have known better, the service worked okay but whenever I had a service question or issue, the owner's son Jamie would never return calls and did not seem to have any idea of the workings of his father's company. A couple of years ago, they assigned me to Todd Anderson. Todd was no better, he never returned phone calls and never kept any promises that he made. Absolutely the worst company that you could possibly imagine. Take it from me as one of their first customers, brutal!

Great company with a great line of business phone, Internet, and data services. High-tech, but…read moreaccount managers explain everything in a way you understand. Professional and friendly, their tech support is there 24/7 and you get people instead of a phone bank. It's a Minnesota owned business and nice to know people on a first-name basis. Would definitely recommend for any business looking for high performance at an affordable price who want the best products and services.

Visited this store to close down my deceased brother's account and wipe his phone. Scott assisted…read moreme immediately. He was very knowledgeable and professional. He proposed some plans for allowing my niece to use her Dad's phone. It was quick and easy. I would highly recommend this location!

I genuinely don't understand how this place stays in business. Every interaction felt like a battle…read moreagainst incompetence. The staff was unhelpful, uninformed, and a complete waste of time. After dealing with this repeatedly, I switched carriers. Do yourself a favor and avoid this place.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

My only real requirement going in was that the cameras save to something in my house, not to…read moresomebody's cloud with a monthly fee attached. He didn't blink at that. Everything records to a small box in the hall closet, I can pull clips from my phone, and if the internet's down the recording keeps going anyway. He didn't try to talk me into a subscription and I appreciated not having to have that argument.

less than 1 star ! Their customer service is beyond frustrating. The overseas reps barley speak…read moreEnglish and constantly talk over you. Ask a question and they answer with something that has nothing to do with your question, over and over ! In my area there is no competition, that's the problem !