This is pretty typical for Verizon, you never answer your phone calls nor return emails or…read morevoicemails. I left you a voicemail including my landline number. Which you never responded to. Pretty typical... And my husband also called and left a message with no response from you, again very typical! I've gone to the atternity general, bbb, yelp and news stations. Reporting the mistreatment and horrible customer service from Verizon. And I'll keep going and reporting Verizon. I also have my own atternity who will be addressing this case as well. I'm not going to stop! I'll keep reporting Verizon to anyone and everyone! Getting the word out on how awful Verizon is! This will get dealt with and addressed one way or another! Nearly 5 months without a fully functioning phone is not acceptable!

Complicated issue. Waited an hour. Couldn't book an appointment online. " got the most…read moreknowledgeable" person. Helped a tiny bit. Said I had the best plan. Couldn't do more. At home got customer service on line. Was great! Got plan for half the monthly price; explained other options. This store did NOTHING to advocate/ help me.

Do not do business with Comcast Xfinity! My father died December 2025, I have been told by…read moreCustomer Service ALEC,Nikki since February 8. 2026 they will refund and close the auto payment. They have not even with the death certificate and proof of being the sole estate representative sent by email and certified mail to the billing and legal departments. Comcast Rep. Adolph said he can't do anything to close or refund and said drive to a Comcast branch and said he couldn't give me a supervisor to talk too either! Think this needs to be brought to my local news station of deceased elderly fraud by Comcast Xfinity.

The store is worthless. After over an hour they gave me a phone number to call tech support... why…read morehave a store if they can't fix account issues?

Billing is a nightmare. Can't get any replies either by phone or by letters I have written…read more Looking for another service right now and will be rid of CenturyLink.

8/23/2025 requested fiber optic internet upgrade…read more Interaction with online rep (I have full transcript): [REP]: I have great news for you! You qualify for 100mbps for $55.00 per month. This gets you the speed you need today for and for any devices you add in the future. Let's get the faster Internet ordered today. Ok? [ME]: Is that fiber optic? [REP]: Yes 100 Mbps is fiber optic. ---- [REP]: We make it easy to enjoy your Internet connection with our premium, all-in- one modem and router, specially selected for our network, that always includes in-home WiFi. You can lease this WiFi modem for only $15.00 per month or you can purchase for $200.00, which option do you prefer? [ME]: If the availability for a fiber optic speed upgrade comes, will this modem need to be replaced again? Or is this one capable of the 500 or 900 speeds? [REP]: It will be compatible for the any speed of optic fiber. ---- [ME]: Sounds good. Will I get an advance notice window before they arrive to install? [REP]: Okay, the tech will reach you 30 minutes prior to their coming or when they will be on the way. Paid $200 for modem due to promise of fiber optic speed and future fiber speed upgrades. Monthly payment increased $15/month for new fiber speed. Did not receive fiber internet. Not even available in my area and never will be by CenturyLink according to technician and confirmed by AT&T rep. Requested supervisor refund modem cost and/or revert to prior monthly rate. Was called a liar about speaking to a different rep who offered some attempts to waive costs before wanting to speak with supervisor to make them aware of initial misrepresentation. Despite full transcript of the company falsely selling me a product that they did not deliver and additional products based on that lie, the supervisor blamed me for not reading the fine print despite being directly told by employee something else entirely. Scam tactics, do not trust this scummy company.

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The worst liars and swindlers you'll ever meet! Their promotions are an absolute awful lie, just…read moreto make you switch phone plans and play FULL price for a new phone. Never got the promo, they will LIE and keep telling you it will be applied every time you call. Do not trust this company or this store! Beyond horrible service!

I stopped in today to find out why my google photos weren't syncing to my Chromebook? Also why the…read morevoice mail wouldn't let me call it? Lana had me all fixed up in less than 10 minutes!! Also added the visual voicemail icon to my screen. Updated some settings so the photos will always sync and not only when it's searched for a wifi signal. I appreciated her extremely swift service and kind attitude. Thanks Lana I much appreciated the fixes and describing the steps you took to make the changes... should I have a future issue!!

Service was fine. But when needing to move houses, they didn't cancel my account for an additional…read moremonth, then badgered me until paying the final amount for a month of service in a house in which I did not live.

No service in Woodbury, no people to provide updates, no valid information on when internet will…read morereturn. Internet has been down for 24 hours. Yesterday the CenturyLink robots said service was being worked on and would return by 10pm. At 10:01 the robots said service would return by 2pm today August 7. Very poor service, Comcast is starting to look good again.

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!