I did not use their services but this was my experience. I brought in a gaming laptop I bought for $450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had. read more

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't think you could find a better place to buy a used computer or have your computer fixed. read more

Highly recommend Keith and Twice Strike Computers. Recently purchased a new/used laptop from him and he transferred everything from my 6 yr old machine and organized my desktop far more efficiently that I had. I've used him several times for various problems which were solved expeditiously. Terrific service! read more

For Microsoft laptops, desktops & accessories. Keith knows how to fix hardware problems & some software issues. Referred here by a friend & he was happy. I had an issue & was treated fairly. I would sooner visit here than be with any geek squad, personally. read more

Strike Twice Computers - Keith & laptops & getting this one squared away. - IT Services & Computer Repair Near Me - St Louis Park, Minnesota

I have bought three different computers over the years from Keith and he has always provided clean working computers at a good price. He has always been available to answer questions to work quickly without having to wait weeks for a computer fix at other locations. I appreciate how highly knowledgeable he is, willing to share his knowledge and able to get a quick and accurate to problems. read more

We have been going to Keith for many years for our computer needs. His knowledge about computers is amazing. However, his communication skills are AWFUL. He is impatient when I, a non-technical person, am trying to explain the problem. A few days ago, I called him about a problem with my computer and printer. When we arrived, it took me a while to walk into his office. When I came in, he said he had already fixed both. I didn't question him. Took it home. Printer problem resolved- computer not. Called him this morning. Told him the problem was not resolved. He told me I hadn't communicated well. Therefore, It would not be covered by the warranty. I told him I communicated what I was experiencing as well as I could. He was the expert. Not me. He should have been more careful addressing the issue with me present instead of hurrying through it in a matter of minutes before I was even in the room. He charged me $128.00 for both and my computer is still not working right. I should get paid for listening to his endless stories about his failed relationships. I told him I was done doing business with him. read more

My second review of Strike Twice in the last year. Since June 2020 I have purchased two computers from Keith. The first was a previously owned, but much improved (by Keith) machine. I had a number of problems with it that, I don't believe, were related to the hardware, but rather some of the software I had been using. Keith was very generous with his time and efforts to help me resolve the issues. However, I'd finally had enough of it and decided to purchase a new PC from him. I can't say enough about how satisfied I am with the service, the hardware, and Keith's very generous efforts in helping me get back on board with projects, internet surfing, and completing tasks at hand. My new HP PC is on the left. I bought a second and used monitor from him (in the middle), and the camera on top of that monitor. Keith is and always will be the first person I contact when it comes to resolving computer issues and purchasing equipment. He's a great fellow to work with, has a great sense of humor and is #1 in my list. Thank you Keith for everything over the past year. read more

Amazing Service, If you need a laptop repair I highly recommend Strike Twice Computers, Keith is an amazing tech wiz!

I inadvertently downloaded several browser add-ins (I *never* do this but was in a hurry and was blindly clicking agreements to download Java!!!) and needed help to clean out the last piece of malware. I had passed Strike Twice several times after I joined a local small business mentoring organization located in the same small office building behind Knollwood Mall. Their technician offered to take a look at my laptop while I was at the office. The initial diagnosis was for a typical one-hour eval, but the nature of my laptop setup and the "spiral" malware forced them to spend another few hours to get to the bottom of the problem. Adding up those hours for same-day return makes for an expensive inadvertent click, but it does appear that everything is back to normal. In addition, my laptop appears to be slightly faster. However, it is difficult (for me at least) to determine if the registry is completely cleaned out. At some level, this type of support should be anticipated for anyone who uses their Windows computer regularly. Even so, it's frustrating to have to resort to an expert to help with something so invasive, but they certainly saved me numerous hours on my own trying to get to the same point. I did have a slight problem trying to redeem a Yelp! coupon that I had purchased that morning ($75 or $100 of service), in that it took half an hour for the transaction to post. The offer was several years old and I was apparently the first person to ever use it. In the end, it would have been easier to just take the standard $20 off for a new customer (plus a 5% discount to pay in cash). read more

My older system crashed, usb ports failed. Bill said I could bring it in for repairs, and fixed it for me the same day. I am retired now, but worked in IT and software development most of my life, and I'm happy to share with you that Bill is one of the best service providers I've met in my life. Don't delay, choose STRIKE TWICE as you're service repair company and see the results for yourself. Thanks Bill! Tom read more

I took my computer in to Keith at Strike Twice. I had been getting various versions of the Blue Screen of Death (BSOD) with a different error message each time for weeks. This included multiple times a day on startup, as well as just quitting in mid-operation, mid-application, or mid-browsing. It would also not load updated versions of Windows 10. My machine is six years old so I could expect a few problems to occur, but not like this after trips to multiple other credible repair shops. Keith explained his rates up front and gave me a quote. I noticed on his website that he provided quotes upon arrival, but with this set of problems I did not expect one. I was wrong. He replaced a bad stick of RAM, a defective hard drive, re-installed the latest version of Windows 10 after first trying to save it, and recovered my data in the process. He also replaced a defective DVD/CD internal drive I knew about at my request. Then he tested everything. He kept my machine for one day, then a second night to let his repairs run to ensure everything was fixed and not re-occurring. I have not had any problems since of ANY kind. This is the first time in well over a year! He checked with me before making any repairs and demonstrated to me that my defective parts were indeed broken. His final cost was in line with his original quote up front. Keith is also modest, has a good sense of humor, and as you can tell from this review, is particularly good at complex repairs. He has my highest recommendation! read more

Even though my laptop couldn't be fixed, Keith did a great job helping me understand what my options were and I was able to buy equipment that would help me workaround the issue my laptop was having. Very friendly, personable and honest. Would definitely recommend him! read more

Keith was extremely helpful on two separate encounters this past year. First, I received a great price for a refurbished computer when I came to Strike Twice. I was not sure what to expect but was pleased with the computers, warranty and overall customer service. Secondly, I unfortunately lost a document and went to Strike Twice for help. They utilized their technology to help me with the document. I am grateful for Keith taking the time to help me find the document, while also being a great educator about my computer. read more

I lost my laptop charger while on the road and these guys took great care of me. They made sure the charger fit the computer in terms of wattage etc and ran tests to make sure it was performing appropriately. Thanks guys. read more

I have used Keith on a number of occasions to help repair/fix/upgrade some of my existing computer equipment. He also was instrumental in helping me unwind a mess created when my email account was hacked. Two thumbs up! Bill S. read more

I found Strike Twice Computers on line. They gave me a generous credit for my old computer, fast immediate service and offered me a great deal on a refurbished laptop. Did all of the work immediately and I was out of there with a sweet new HP Laptop in less than 30 minutes. I highly recommend them to anyone with computer problems, need virus removal, data recovery or looking to buy a laptop or desktop computer. read more

The computer expert did a diagnostic look at our laptop. He did not talk down to me, nor did he try to sell me anything I didn't need. He honestly told me what was wrong, that the computer was worth saving if we wanted. If we didn't want to keep it, they offer a trade-in allowance or would have purchased it if we wanted. They are up-front with their repair quotes and are "no-pressure." Highly recommend this great local business with nice, talented staff. Sure beats the "big box" store that charged almost $100 to do nothing. read more

I have used Strike Twice for repair, upgrade computer, purchased newer computers, printers and monitors. I have complete and utmost confidence and trust in Keith and Adam when I have a question or need any type of service. There pricing is very reasonable on computers, laptops monitors and printers. You can be assured that anything has been completely refreshed and upgraded to ensure trouble free operation. If you have a problem, it's bring it in and they put it on the bench and tell you exactly and your issue, how much and when or what is the best solution for you. You will be treated fairly and no up selling what you don't need. Forsure, try them you will be surprised how easy and simple they make computers sound. You can feel at ease with them. read more

When your computer goes down, work stops and you make no money. Every hour you're down is critical. I've used Strike Twice several times to address some hardware failures on my laptops. They fix the problems and have me on my way within a few hours, not days or weeks like some other shops. Not only do they fix problems but they offer affordable solutions. Yesterday I had a laptop that had a failing hard drive and some other problems with program updates that would freeze my laptop for hours. Keith tried a conservative fix first and when that didn't solve the problem and further diagnosis and fixes would exceed the value of the machine, he offered me a cost effective long-term solution of a used, but very well maintained and serviced gaming laptop that easily handled my cad software. In addition to that the processing of all my other apps was lightning fast. I saved hundreds over a new business laptop thanks to Strike Twice Computers The best part of the story was I only had a couple hours of downtime as Keith transferred my data and set up the laptop on the spot. I appreciate it when someone treats me as they would like to be treated. So next time you are in the market for a new or used computer, have problems with a slow machine or something not working correctly, I strongly recommend Strike Twice. They have your interest in mind and work hard and fast to get you back up and running. read more

I have used Strike Twice over a period of 11 years and they (and Keith) are a great place for prompt, effective and reasonably priced computer/tech service. Nice to have a go-to place for help when you want to scream and pull you hair out. Better to let people who know, fix the problem, FAST! read more

Not very helpful. Rather defensive and arrogant about their work, especially when they introduced the problems. After a considerable amount of time they finally agreed to replace defective equipment, and haven't had a problem since. So, yes, they stood behind their product but only after a lot of belly-aching. read more

Strike Twice saved us. We were looking for older technology card for a desktop computer. No one around had the part. Strike Twice did. They didn't charge us an arm and a leg for it either knowing the part wouldn't be found elsewhere. Keith was great. Would return there in a second for any computer needs. read more

Keith, the owner was incredibly helpful. Extremely knowledgeable and friendly. So happy with the laptop I found.

As with most places that sell computers - you get a lot of frantic folks, begging for help. That is the position I found myself when my computer decided to go off on it's own and leave me in the dust. Someone told me about Strike Twice and I called and went in immediately. They sell refurbished computers and that was great for me - and it was all I could afford. Adam, a technician there, worked on my computer for a couple of days and transferred all the info and then brought me up to speed on the changes. They give discounts for cash and seem to be a fair and honest business. I like dealing with independent business and am completely happy and want to encourage you to give Switch Time try. read more

I love KEITH I live in the area I do not drive I needed a new computer he not only help me find the best 1 for my needs but also drove me home and hooked everything up and made sure it was working how many business men do you know that will take you home great service great staff I will use them for all my needs thank you KEITH read more

I thought I had lost my Quickbook files but Keith found them quickly and was very helpful.