Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

TERRIBLE EXPERIENCE!…read more I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info: "We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates". I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email: "Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance." Is that acceptable??

I was simply updating my Apple Software to Ventura and the motherboard crashed. Ugh!!!! I was very…read morehappy with the results with the recovery. Also, the company provided excellent service without charging an exorbitant amount in the process. I like an honesty company like Ontrack. I would recommend them to anyone, who needs help in getting their data back.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

I want to do what I can to give a review that entirely encapsulates the experience I had with Ani…read more We had a 48 hour turn around for a fairly custom build on a new High End gaming desktop. He kept me in the loop with every step and even did research to get me the most performance out of my dollar by recommending a GPU swap. He hand delivered the machine to my door and explained everything about the system and recommendations on how to get the most performance out of it. He is extremely knowledgeable and is readily available to help with any issues or questions you may have. I will be recommending him to everybody I know that wants to upgrade or get a new build and when it comes time to upgrade my current tower or my old tower now I will be exclusively using him. You can't get better customer service than what he has provided during this process. 10/10.

From the owner: Community focused, local computer repair and software engineering services. Whether you need an app…read moremade, a website for your business, or need to get the right hardware to get your team up and running, Silicon Alley can help you get it done fast and easy.

Something got botched on a recent Windows update, and panicked, I called Nicolet Tech. (I knew…read morenothing about them but just chose them from a Google search, and because they were close if I needed to bring the computer in.) I spoke with Ryan, who was an incredibly patient and thorough genius. Within 25 minutes, everything was fixed! I could not recommend Nicolet Tech (or Ryan) more highly!

From the owner: We're a local IT company that will not tie you to a long term contract. Whether it's a complete…read morenetwork installation, security cameras, door access systems, computer repair or configuration, cloud services, email migration, network security, or Microsoft 365 integrations, we are here to serve! We have over 20 years experience providing the Twin Cities metro area with top notch technical solutions and support. Call today for a free estimate!