TERRIBLE EXPERIENCE! I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info: "We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates". I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email: "Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance." Is that acceptable?? read more

I was simply updating my Apple Software to Ventura and the motherboard crashed. Ugh!!!! I was very happy with the results with the recovery. Also, the company provided excellent service without charging an exorbitant amount in the process. I like an honesty company like Ontrack. I would recommend them to anyone, who needs help in getting their data back. read more

Ok after reading some bad reviews I asked for my package to be sent back . They have not got back to me like they did when I initiually inquired about thier service. Granted my hard drive has not reached them yet. I am still waiting for a confirmation email. I left them a warning that I will start a class action suit against their company if I dont get my property back unopened. What is so shady aboutthis company is they offered payment plans but when I signed up for the said I was ineligible to get it. I have credit cards and a car payment with no kind of debt and they said I was ineligible. They are sorely over priced for a 2 hour job as well. It takes 2 hours to recover data to a drive or fix it in ther so called dust free clean room. The $950 pricing is a price gouge if I ever saw one. So I am saying this loudly on their reviews since they are not answering my email, Return to sender do not open the package, do not open my hard drive. If you dont know who I am? I am Michele Plunkett. read more

If you're in a hurry and just want to read the gist of it, just know that these guys are great and I trusted them with recovering a ton of data from my iPhone.  Well, not at first... but once the whole thing was over I was happy I used them.  If you want more back story, to see if my situation is similar to yours, then read on: (although you'll probably regret it if you do) One morning I woke up and took my iPhone off of the charger to see a notification on my screen that said something like, "could not install new iOS because disk is full".  I thought to myself, no problem I'll free up some space.  However, Apple had pushed an overnight iOS download on me that was so ginormous that my phone would simply not work; even though it was on and I could see all of my data and apps.  I mean, it was accessible to me but completely useless.  I then thought the simple way to fix the phone's inability to respond to my file deletion requests was to restart the phone.  And that... well, that was the last time my phone would come online again.  It never restarted and I was left wondering what would become of my giant collection of photos and videos, among other things.  Don't get me started on iCloud backups, because that's a whole other thing.  Anyway, this all of course was after I spoke with Apple a bunch of times over the phone and in-person - them telling me that I was going to lose all of my data if I wanted my phone fixed.  I wanted the phone fixed, but only if the data would first be recovered.  Since Apple does not offer data recovery services I had to find a company to first do the data recovery work. I had 3 references for data recovery.  One was an expensive resource that Apple told me to use, and the other is a resource that my local Apple shop (MacFusion) recommended I use: OnTrack.  Then the 3rd was the mom and pop operation around the corner that mainly specialized in regular disk drive recovery for PC's.  I went with the referral from MacFusion and was happy that I did.  OnTrack's price was more competitive than the other company I was going to use and their process was completely streamlined.  Not only that, they recovered all of my data and sent it back to me on an external drive that was included IN the price.   I'm happy I used OnTrack and very relieved that the data is recovered and now in my possession.  I was impressed with their overall process, from the time I received the estimate to the time I sent them my phone was very streamlined.  Once the phone was in their possession, I would receive periodic email alerts letting me know when the phone was received by them as well as whether or not the data was going to be recoverable.  I didn't have to pay any fees until they confirmed that the data would be recovered, at which time I paid the estimated cost and probably had my phone and data back in my possession within about 3 days.   Ok, I've said enough.  I hope this review has been helpful to you.  If you've read all the way to this point then let me close recommend to you to look into creating your own home backup system that you can sync up with your phone.  You can use it to replace iCloud or Google Drive systems:  Synology NAS   Just youtube it and see if a home NAS (Network Attached Storage) is right for you.  I built a small 8TB system and now am backing up my phone's drive (and computers) to it in order to avoid this from happening again. Also, if you're a little less tech-savvy then you can explore some decent Western Digital drive options too.  Their NAS solutions are great as well. read more

OnTrack saved a project for me. After another data recovery outfit came up short, I called OnTrack, they walked me through getting them my 17 year old failed drive, and got all my data back. The process is slick, and the communication is outstanding. I wish everybody i did business with showed their level of competence and professionalism. read more

WARNING!!! If your delivery person dose damage to your property you are screwed!!! I received an email saying I had three days to respond with three estimates and we live 25 miles from the closest plumber! We have a BIG sign posted: Do Not Drive On Our Front Yard, Use the Driveway to the Back. All othe delivery people can read, the OnTrack deliverer drove over a 14 inch high burn around my trees to avoid hitting the sign, then broke off my water faucet and broke the main water line to half our property!!! My husband has 4th stage COPD and I have an ankle replacement and fused foot, we live on Social Security and a small pension: we have to fix it our selves!!!! read more

One problem a digital filmmaker fears is loss of data. I'd been meaning to back up to the cloud, but just didn't get around to it. Guess what? A 3TB hard drive crashed. Me being basically cheap, tried the DIY methods. The software solutions were not even close. I googled my problem and Ontrack popped up. You only pay if the data is recoverable. I sent it off and after a few weeks, a small WD drive arrived in the mail. Most of the files were recovered, most importantly, 10-years of photos. It was a little pricey, but it was fair, considering my lack of planning! I have another drive that's been dead that I'll be sending off for evaluation. read more

It's been nearly a month and there still is no update on my project. Every time I call, no one has any further information for me. Computer World, which is the business that sent my hard drive to them, hasn't been able to get any information either, AND they aren't even confident that I'll be able to get my physical hard drive back! The only good thing is I haven't paid them anything. I really don't know who who wrote those other reviews. I'm guessing they are fakes read more

KLDiscovery Ontrack - Data Recovery Near Me - Eden Prairie, Minnesota

Ontrack came through for me by recovering files of a one-month old G-Technology 6TB drive. I had only filled 1TB of space when the drive shutoff and would not come back up. The light on the front of the drive would light up, but the drive would not engage and give me the icon. I sent it to OnTrack. It took 3 months and a few emails (with Jonathan Simatic) to stay in touch, but the technicians did get the parts (it was some kind of circuit issue) and were able to save the files and send them to me on an external drive. It was an expensive save, but I am glad to have the files of two charity events that took place in Sarasota in May. The key for me was patience. Thank you OnTrack for diagnosing the issue and being able to solve it! It was worth the wait. Bill in Sarasota read more

iPhone damaged by salt water with no possibility to fix the phone. For data recovery, Apple recommended drivesavers however their estimate for data recovery was $700-$3700 and likely toward the mid-higher part of that range. Ontrack offered a comparatively reasonable price for recovery at the bottom of that range. Excellent communication. Fast service. Professional company. Free evaluation and estimate for recovery success prior to charging any $. 1TB hard drive included in price. They give you both the raw files sorted and a iphone backup which you can immediately restore your new iphone too. On Mac, copy the file to ~/Library/Application Support/MobileSync/Backup. Would definitely use again! read more

don't trust this company to deliver your packages, the driver left my packages at the front door of my apartment complex! my phone number was on the delivery address. i didn't get a phone call and my packages were stolen. they refused to take the blame of my stolen goods. i'm living on a thousand dollars a month. and i'm out $40.00 read more

Don't use them, awful company. Apart from having a lousy customer service (lack basic manners, give you attitude, behavior is a disgrace and far from being professional, BEWARE of a guy called Scott), they charge an evaluation fee, shipping fee and can't recover your data. Use DriveSavers instead, they have an excellent customer service, are more capable and don't charge additional fees. read more

My iphone crashed and I lost a lot of important photos. I talked to three companies before Ontrack who were unable to save the data. Ontrack was able to assess the situation and save my data very quickly. Will use them again, if I ever need to. read more

Recovered 90% of damage hard drive after 3 other companies told me to trash my drive. In addition they were $750 less than the other companies. Highly recommended! read more

Kroll are CROOKS. PLEASE DO NOT USE THESE GUYS EVER!!! Horrible experience. They wasted our time and money. After promising 99% recovery of our failed harddrives, and a 2 week turnaround. They kept giving us the runaround month after month when they still hadnt finished. When they finally said they were done, they tried to charge us a price 3 times the amount they originally quoted us. We finally got back our drives after paying upfront (They wouldnt even release the drives to us without us paying first) we only had about 15% recovered material. We lost time, we lost clients (they got fed up waiting for files from us) we lost money. When we picked the drives up finally we took the drives to another place a friend recommended called Critical Data Recovery in Leaside http://www.cdrdatarecovery.com/. He took one look at them and said "those first guys never even opened these up, the stickers are intact, how could they do a proper recovery without opening the drives up?" Tom D's review also adds a good point that I nearly forgot: they are incredibly rude, especially when you call in to the American offices. They went so far as to claim that my business partner was lying about the quoted price (until we showed them the email they sent confirming our original quoted price) and in general were just super rude! (Another plug for the guys that did save the day: http://www.cdrdatarecovery.com/) read more

I had a great experience with Kroll Ontrack. They helped get almost all our data back in an efficient way. They were easy to work with and have great customer service as well. read more

This is a fantastic company! Not only did they retrieve all my data after the hard drive on my laptop crashed, but their customer service was spot on every step of the way. They answered all my initial questions and constantly kept me updated on the progress of my job, including when they received my corrupted hard drive and small external back-up, and when everything was going out in the mail (FedEx or UPS) to me. They pay tremendous attention to detail and the employees there really care about what they do and want you to be happy with their service. They were very straight with me about how the recovery of my data was going (it was thankfully good news!) and what I could expect. I can't say enough good things about them. read more

Smooth and efficient process for recovery job on drive with mechanical failure. Drive had to be remounted to another controller in a clean room; it appears that 90%+ was recovered. Very satisfied with the company, their communications, and service. read more

I am deeply dissatisfied by the data recovery service offered by kroll.Despite informing them several times about the status of the media,they still assure you the data can be recovered.After they receive their payment and the media you are told that no data can be recovered.This is highly non professional. read more

I recently used Kroll Ontrack for my business hard drive that broke and was very pleased with their service. Their customer representative was very helpful in explaining what they were going to do. They were able to recover all my data at a lower cost than another large name data recovery company. I really liked the fact that I was able to log onto their website and look at all of the data (Files names and folders) they were able to recover. It really took any guessing out of if they recovered the data that I was actually looking for. I've heard other stories from people that they had paid for their data recovery only to find out that when they received the files back from the data recovery company, it wasn't the data they were hoping to get back. IF it wasn't for the quick response from Kroll Ontrack in getting my data back, I don't know how I would have been able to recover my business files, especially since I hadn't backed them up in over 1 year. The customer rep from Kroll talked me through some easy ways to keep my backups going so hopefully I won't have to ever use their services again But I'm glad to know they are there in case it happens again. read more