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Velocity Tech Solutions

4.3 (6 reviews)
Closed • 8:00 am - 5:00 pm
Updated over 3 months ago

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7 years ago

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13 years ago

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11 years ago

Quick quote, knowledgeable staff, good price, very helpful, I will purchase from them again.

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Best Buy-Roseville

Best Buy-Roseville

2.5
(100 reviews)
•$$

11 January I arrived for a curbside pick up order of a phone charging cord. I waited less than the…read moreestimated 10 to 15 minutes before the employee was at my window, thanks! Before leaving I figured I should open it and make sure I ordered the right product. Glad I did because I did order the wrong one, ugh. I went inside and the door attendant directed me to where the cords were and said I should get the correct one and then I could proceed to the service desk. Now that it's a month later I'm doubting my confidence that it was Jamie that assisted me? When I did the exchange she said there was money due and I interrupted saying: yes $2 and.... She said $7. We discussed that I made the purchase with $5 Best Buy Rewards bucks... would those not transfer over or did I forfeit them with the exchange? Jamie called a manager over as they clicked around and made the $5 transfer to the correct purchase! Thank you both for swiftly processing my return, purchase and also get the discount to transfer over, I very much appreciated the wonderful customer service!

I picked up an online order here today and the product that they gave me was clearly used. The box…read morelooks destroyed. I am normally not in the habit of carefully inspecting curbside orders but I really should have. They left the name of the previous customer on the box. I have contacted him and he is less than enthused about this experience, too. I would prefer to not have to drive all the way back to that store, but the customer service agents have not been helpful. I would strongly suggest not purchasing anything that you might use to feed your family. It is clear that they do not pay any attention to what they're selling.

Computer Mega Mall

Computer Mega Mall

1.6
(21 reviews)
•$

All around 5 star!!…read more My new "favorite spot" for my computer fixes!! Easy on my wallet, knowledgeable, friendly great people! What a Find! No more Big prices $$ to fix my computer problems. While picking up my lap top they fixed my IPhone also while I waited :*)) Thank You Computer Mega Mall!! Check them out, they don't disappoint. Thumbs up for this place!!

TLDR: Their prices appear to be great deals, but you'll inevitably pay more in inconvenience,…read morefrustration, and wasted time trying to get what you actually need. Dealt with them several years ago for an order of ~10 used laptops. Reasonably priced and free delivery. Quality of the laptops was decent. OK, cool Dealt with them this year for another batch of used laptops. Delivered batch of 10 laptops and told me, off-hand as they were leaving, "Oh I know you ordered each laptop with 8GB of RAM but 4 of them only have 4GB because it's all we had. I'll drop off the correct memory later." Wonderful. Would have preferred to have been warned in advance, so I could ask that they only deliver the order when it was actually complete and correct, but I'm stuck now, I guess. Thus begins an annoying month of waiting, phone calls, and emails trying to arrange for the delivery of the additional memory. Finally, memory was dropped off. BUT. It was the wrong type. Another several weeks of unanswered emails and calls to the poor front desk worker without actually being able to talk to the person in charge of ordering the correct hardware and delivering on the order. At this point, I'm chalking this up to an expensive lesson learned, as I will probably need to just go buy the required memory instead of waiting at the mercy of poor communication and even poorer customer service.

Computer Revolution

Computer Revolution

1.0
(2 reviews)

If I could give them 0 stars, I would. I brought my Mac…read morePowerBook in for a new LCD. They had to order the piece, but couldn't estimate the date of delivery.... I would call to find out the estimated date (if its shipping UPS or FedEx, they give an approximate date, why they couldn't figure this out is beyond me.) They would tell me The would look into it, and never call me back. Finally, they called me to tell me it was in. They did the work, took only a few hours. I brought the laptop home and realized it no longer went to "sleep" when closing the computer. I called them to ask about it, and after sitting on hold for 10 minutes, they got on the phone and told me that I should bring it in, but it would be $110 for a diagnostic!!!!!!! I said you had my laptop, worked on it, I bring it home and it does not work, now you want me to pay $110 for something you screwed up? He said the LCD has nothing to do with the sensor that isn't working on your computer... Funny that sensor worked just fine until they had my computer.... don't walk RUN away from Computer Revolution.

I do not understand why this place has so many good reviews on google. On their website it says you…read morecan email them questions about trade-ins. I emailed them on Monday asking what they might give me for my laptop. No response by the end of the business day on Tuesday so I lugged my laptop into the store (which was void of customers by the way - not sure how they were too busy to respond to my email). I told them that I knew my laptop needed a new battery and one new cable/ribbon, but was wondering if they would take it as a trade, because obviously they could fix it up easily. (Originally cost $1300). Without hardly looking at the computer I was told "no" because of the minor issues with it. I asked, well, then, how much would it cost for you guys to fix it and I will just keep it? They told me that diagnostics would cost over $100 (Even though I TOLD THEM I already knew what the problem was.) Then I asked, well how much would it cost just for you guys to obtain a new battery for me? They told me that THAT would cost over $100 plus labor. (Although online I see it selling for $55 on multiple websites.) This place is a ripoff with horrible customer service. Will never be back.

Velocity Tech Solutions - computers - Updated June 2026

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