Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

This guy, Mark Fawcett, is amazingly talented, competent, and reasonable in his pricing. Mark…read moreresponded with an hour or so and, even tho he had been working on other people's stuff all day, stopped by my house on his way home the same evening. He looked at the computer for free, then fixed it then & there for a very reasonable minimum. I highly recommend him, both for his expertise and trustworthiness. I occasionally worked on Macs for years at my work, but Mark looked at my dead MacBook Air, which I assumed was a dead brick that I would spend a little on to confirm that, and did something I would have never thought of, simple and effective. Then ran several diagnostic softwares on it to clean up the system and HD mapping. What's more he was great to talk to, and very personable for a technician. I look forward to calling him for all my computer problems.

Mark is topnotch. Professional. Courteous. Knowledgeable. Confident. Trustworthy. My MacBook…read moreAir was eating up hard drive space. After numerous unsuccessful trouble shooting trips to the Apple Genius Bar, I contacted Mark and soon received a text message with a few questions. He met me at my home on a Friday afternoon. We determined my hard drive needed to be wiped clean and reinstalled from my backup. He took my machine home and kept me informed via text. Mark returned the machine to me on Sunday afternoon. Before he departed we turned it on and made sure everything was working . Amazing service.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

Free, safe disposal and recycling of electronics like my very old TVs…read more Follow the signs and drive around the back. The staff will unload your stuff, let you know about stuff they can't accept here.

They got back to me in a very timely manner, helped me figure out what was needed, the cost, sent…read morean email with all of the details, and showed up in a timely matter. In addition, they took items that we found to give them at the last minute. They sent the destruction certificate the next day. I would highly recommend them - they were wonderful to work with!

they picked up my computer, added additional Ram, and returned my computer to me. Their prices are…read morequite reasonable.

Great availability and they fixed my laptop quickly. AND I like supporting small local businesses…read more big thumbs up!

TERRIBLE EXPERIENCE!…read more I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info: "We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates". I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email: "Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance." Is that acceptable??

I was simply updating my Apple Software to Ventura and the motherboard crashed. Ugh!!!! I was very…read morehappy with the results with the recovery. Also, the company provided excellent service without charging an exorbitant amount in the process. I like an honesty company like Ontrack. I would recommend them to anyone, who needs help in getting their data back.

I had a 2TB external drive that I could not read. I searched online for data recovery services and…read morefound WeRecoverData.com and noticed that they have provided services to many Fortune 500 companies. I submitted a claim via a very simple to use process and dropped the device at a local lab location. I am always diligent about back ups but found that I could not read this drive after getting a new laptop. There were many files that were irreplaceable and priceless on this drive. I was absolutely delighted that WRD was able to restore this data completely using proprietary tools they have developed. The communication was consistent and professional throughout the process. Also, there is no charge for the recovery if they are unable to access the data. They will examine your device and give you an estimate. I found the pricing to be very fair and in-line with expectations. They are very capable, professional and honest. I enthusiastically recommend them for any data recovery processing that anyone would need. Very successful, positive and painless experience. When important personal data cannot be recovered it is very stressful to contemplate such a loss. You need a company that has the right tools and skills, and I wholeheartedly endorse WeRecoverData.com.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.