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    Consumer Tech Support

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    Chipheads Computer Repair Shop - Upgrade to Windows 10

    Chipheads Computer Repair Shop

    (73 reviews)

    Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

    I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

    Data Doctors - Quality Care - Secure

    Data Doctors

    (2 reviews)

    I am sitting here clearing out some of the paperwork for my deceased brother and I came across…read moreabout fifty pages of copies of emails that went back and forth between him and Data Doctors, specifically Rich Holm. My brother was bedridden in a care center. His computer was his link to the world. He had it picked up to be worked on by Data Doctors because it had a lose connection with the power cord and several weeks later, it was returned totally useless. The thing he needed fixed was not fixed and a gazillion more things were wrong with it. He got nowhere with them. The ancient loaner laptop they provided to him had all pirated software. Yes, it tells you that and I know it because I still have this. They did not appear to want it back, I suppose knowing they destroyed his other very expensive laptop they felt he would need something. We got him a new laptop. I remember when all of this was going on and I wanted to take over and go directly to this company and demand they repair the damage they did or replace his laptop, but my brother wanted to handle things on his own. Sadly, he just got screwed. Who does this to a man they know is bedridden? I am sickened that I was even reminded of this episode, but glad I could at least get something written because he was not able to.

    I took a laptop in for repair and we decided that it was not worth repairing. The manager was nice…read moreenough to hold the laptop until I brought in a replacement to do a data transfer. It was there for several months and when I returned with a replacement, I was told that my laptop had been recycled. They claim to have left a message, which is untrue. The only number they had was my cell phone. So, I definitely would have received a message if one had been left. Why would I leave a laptop there with data I need to recover and not come and pick it up if I knew they were going to destroy it. Sure makes me wonder if the laptop was really worth repairing.

    Capital City Computer Fixx - Across from Axel's

    Capital City Computer Fixx

    (3 reviews)

    I have a new Lenovo Think Station that crashed. Lenovo came out…read moreand replaced the mother board, the crash corrupted the boot. I tried to get a new boot repair disc from Lenovo. But after many "I am sorry" and "thank you for your patience" I finally took it to Computer Fixx in Eden Prairie. John explained that they have several possible ways to get the files recovered and get the computer going again. After a day and a half, John called and said the computer was ready. They had checked the computer over completely. They found that Lenovo had put the incorrect mother board in and some of the other configurations were also incorrect. John and his team get a FIVE PLUS rating from me for both their honesty and speed in which they fixed the computer. I highly recommend John and his team for the work they did and could not be more happy. Lenovo sure is not IBM, in fact far from it. Roger S

    I have a lap top that I rarely used, but suddenly was in a position which required its constant…read moreuse. As luck would have it, it fell off the couch and hit the hardwood floors hard. it stopped working properly. I took it to Computer Fixx in Eden Prairie and I couldn't be more happy with the results. John was amazing! Turns out my computer gave him a run for his money and he would fix one thing, and another would go wrong. He covered all additional fixes under warranty of the original, very reasonable, payment. He didn't give up until I had a fully functioning laptop. I couldn't recommend them more highly. Fast, friendly effective service at a very reasonable price!!!

    Consumer Tech Support - itservices - Updated May 2026

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