Let me start off by saying that I'm no stranger to the need for Internet or cable. Having to sit on the phone with a representative for a lengthy period of time, only to find out that their advertised pricing was for something I didn't need entirely or that there was something wrong with the order or that they didn't actually have service in my area. I've had to call these places, such as Comcast or Century Link, to rectify technical or billing issues only to be met with rude or inexperienced people who wouldn't or couldn't fix my problem. But, since internet, for me, is so vital in my day to day life, I gritted my teeth and dealt with those companies. I hated it. Now that I've just recently moved into a new apartment, I was honestly cringing at the daunting task of getting internet set up. Fortunately, I stumbled across this company and thought, "why not, what's the worst that could happen?" So I called and was instantly greeted in a very upbeat and positive manner by Lori. Right off the bat, I was smiling and knew I was dealing with a real person who loved their job. Lori was extremely knowledgeable about the internet I needed and offered me some pretty awesome rates; much better than the Comcast or Century Link websites did. Lori did all of the grunt work for me, by calling century link (this company is a third party, if you weren't aware) and setting up my installation and account with them. Lori was so personable and I felt like I was the only customer that mattered at that moment. I wasn't rushed or pressured into anything. The experience was outstanding!! I will never go to the Comcast or Century Link websites again for my needs, I'll only call this amazing company. When you call, which you should, talk to Lori, she's just a good person and makes you smile. Thank you!!! read more

I was frustrated when my Comcast bill increased 75% from 44.99 to 78.95! I called Comcast but the rep refused to lower my bill unless I bundled TV or phone services. I googled other internet service providers in my area and saw that The Connected Home had very positive reviews. When I called them, the representative quickly looked up available providers in my area along with their rates. He said that Comcast was the only provider that could provide speeds fast enough to stream Netflix. (Apparently my particular building does not get fast enough service from Century Link.) The Connected Home representative then suggested that I call Comcast back and ask for the retention department. That worked like a charm. This Comcast rep was able to get me service for $49.99 when the other Comcast rep was ready to let me cut off services. I am thankful to The Connected Home for this tip. The rep there was professional, friendly, and kind... even though they didn't get any business from me. I truly appreciate this type of customer service. The rep suggested that I call them back in a year because they might be able to provide me services then. When Comcast increases my rate next year, I will definitely call The Connected Home. read more

We had CenturyLink internet service for years. They decided to start billing us over 90 dollars per month. I tried to deal with them and negotiate a return to reasonable pricing and failed. So, I started shopping for internet service. This company is not a service provider but a broker. They sell you services from all of the choices in your area. One would think that a "middleman" would cost more money, but that wasn't the case. They offered 60 MB service from Comcast that was $5 cheaper per month than Comcast offered. They also gave us a bill credit for $152, which covers more than our first 5 months of service. Their customer service was responsive and effective which is unusual for any ISP. We had trouble getting connected due to poor customer service from Comcast. The Connected Home resolved the issue in short order, and for free. We ended up getting a discount of $10 per month off of our previous promotional price from CenturyLink, 50% faster speed, and the bill credit. I highly recommend you use this service when shopping for a provider. I did not receive compensation in any form for leaving this review, nor was it solicited by the firm I am reviewing. read more

These guys are great! In the midst of a horrible experience with Comcast Business, I called The Connected Home to see if they could provide internet services for our Minnesota office. Because of Comcast's inability to process our order correctly and efficiently, we were down to the wire with no install date scheduled and our move date just a few days away. I was receiving the complete runaround from our Comcast rep, her supervisor and her supervisor's supervisor. I spoke with Chris at The Connected Home and he offered - at no charge - to call his contacts at Comcast to see if he could give them a push on our behalf, and he did. By the end of the day, we had our installation scheduled. As I said, he did this at no charge to us and made no money as a result, but he offered a helping hand to a situation that was increasingly frustrating. That kind of customer service is rare in the world these days. Chris went out of his way to help us out when he had no obligation to do so, and I cannot thank him enough. I would recommend The Connected Home to anyone living in the Minneapolis area. read more

I have been using Comcast internet service for many years and as some of you can relate, their customer service was the absolute WORST customer service i have ever had to deal with. Not only would they continually toss me from department to department, they would constantly hang up on me or drop the call, forcing me to spend countless hours trying to figure out my issues. Working with Lori Rudstrum and The Connected Home was like a breath of fresh air. Not only did Lori work incredibly hard to get me the exact services i wanted, she got them for me at a fraction of what I was paying with Comcast! I cant express how pleased I am with the personal and friendly service Lori and The Connected Home provided for me. If you have services already or are thinking of upgrading or changing them, I recommend you call The connected home and see what they can do for you, you will be upset that you didn't call sooner! read more

My wife and I just moved to Minneapolis. We needed internet. I was dealing with a ton of other move related stuff, so she said she'd look into it. About two minutes later she said "here, call these guys.. looks like they have good reviews". I said "alright, whatever, gimme the number" and after a few rings was on the phone with Louis, who proceeded to - simply - help the living #@$! out of me. Gave him some basic info and what we wanted and within a few minutes we more or less had a plan worked out and he had sent me an email with a modem recommendation, which we ended up buying the next day, and when I got home and hooked everything up and called Tech for the final flip-of-the-switch he had already send me the Account # I'd need to get going. Basically it was quite literally unbelievably easy. And Louis was beyond nice and helpful. A big big thanks. And QUITE recommended. read more

My roommate and I had to part ways this fall, because she was getting married and moving in with her new husband. Since I would be paying more in rent, I was stressed out about finding wi-fi that was still fast but cost-friendly. That's when I stumbled across The Connected Home. From the get-go, Lewis was optimistic, helpful, and efficient. He was working late, far past operating hours, but he called me back right away. He even gave me his personal cell phone number while we were figuring out installation details. He also helped my roommate out with her wifi during all this. Oh, and our bills are half of what we were paying before. Thank you Lewis and Connected Home! I'm so happy with my service. read more

Highly, highly recommend using this service! I created a Yelp! account solely for reviewing this company. Lori is personable and knows her stuff. I felt like the most important client and did not have to wait on hold. Various internet and TV providers have less than satisfactory reputations when it comes to customer service, using The Connected Home takes all the hassle out of shopping and purchasing Internet or TV services. Lori explained all of my options in a thorough and friendly manner and truly helped me make the best decision for my budget moving forward. Again, do not waste your time calling each place individually and use this fabulous service. read more

Moving to a unfamiliar part of the twin cities and trying to find a internet provided that was reasonably priced has been such a task....So I decided to google "best internet providers, Crystal, MN" and these guys popped up. Great past reviews, so I called and talked to Lori who was very down to earth and helpful. Lori explained our options and any fees that would be a part of the packages. She helped me sign up for Internet for our home at less than half the cost from what I was getting calling the providers directly. Will defini be spreading they words. Simple, quick, and quality customer service. Thanks! read more

I have had the pleasure of working with Barb Barnes-Dickerson at The Connected Home for a few years now starting when she was with another company. She has helped me recently in setting up Xfinity in my own home as well as assisted multiple residents at the two apartment communities I work at. Always professional and works to get the best deal possible for her customers. Have received a lot of positive feedback from my residents also on how fast Barb takes care of their needs. Would recommend contacting Barb for all your TV and Internet needs. read more

I had and continue to have a great experience with The Connected Home. They got me a great deal on my television service and continue to provide support when needed. It is so much easier to to talk to a person that actually cares about your business, than to call customer service at a giant corporation and talk to someone who is just trying to get you off the phone. I would absolutely recommend them to anyone. It's like going to an independent insurance agent. They listen to what you need and find the best deal to fit you. read more

Connected Home is a transparent, helpful and fantastic company to do business with. When Chris and Lori told me that my overall cable experience was going to change for the better after switching to DirectTV, they were not lying. I couldn't be happier with the product that was delivered, and look forward to doing business with Connected Home in the future. They're a welcome addition to the Longfellow neighborhood of South Minneapolis, so I highly encourage you to pay them a visit. read more

It's about time a place like The Connected Home happened. The workers there were very helpful in assisting in which products will work best for me. I liked that there were various options as well, so it didn't feel like other companies, where they have one product that is "obviously the best". I can't stress enough how nice it is to talk to REAL PEOPLE on the phone. I am happy with The Connected Home, the products they set me up with, and the money I get to save every month. read more

I moved to the Twin Cities a few months ago, was without any internet and cable service . I called all over for internet/cable prices. And kept getting all different prices and was getting a little frustrated. And I came across The Connected Home. I'm very glad I did, I got the best prices for internet and cable With Comcast . And were helpful explaining the different deals/promotions. Lower prices than calling Comcast direct. I highly recommend these guys. read more

I was shopping for a new internet provider, As I just moved here to the cities .I tried calling all around, to all the providers, getting no where. I found The Connected home , and it had very good reviews. I thought I would call them. I'm very glad I did. They helped my find some internet with Century Link at a great price! The guy I spoke to was helpful ,and knew what he was talking about .. I recommend them 100% for helping find internet service ! read more

Our company uses The Connected Office for our companies and with our clients whenever they need any internet, telephone, TV, etc services. They can bring multiple service providers to the table so it's not just a cookie cutter package. They also have installers and programmers available to help if needed. The pricing is the same or better than going direct with companies like Century Link, DirecTV, and Comcast, but you get much better support! read more

Working with Connected Home made switching my service providers easy and clear. Connected Home answered my questions regarding various internet service providers honestly, and helped me find a service that would fit my specific needs and budget. Not only was I able to get the services and features that I need (nothing more, nothing less) but I cut my monthly internet bill by about 60%. I refer people to Connected Home without hesitation. read more

Travis went way above and beyond to make sure I had the most seamless move possible! I connected with him the day before my move, and he had my services ready to switch over in no time. Not to mention he was kind enough to accommodate my schedule even on such short notice. If you're looking for amazing customer service, make sure to work with Travis Boettcher for all your home needs! read more

I knew I needed to get away from Comcast, so called CenturyLink directly, but got nothing but run-around...awful rep. Then called Connected Home, talked to Ryan, and in 12 minutes total was done! He explained options clearly; gave me the 40Mbps CenturyLink deal at $29.95 / 12 mo, and before I hung up I had activation date. THIS is how I like to conduct business! read more