I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Much like many of the other reviews, I would leave ZERO stars if I could. Countless appointments to…read morehave our BUSINESS phone lines repaired, just for no one to show up after text and email confirmations. We also tried to ADD internet to our account, literally tried to give them more money, only for them to never show up...3 TIMES!! There is never a satisfactory answer as to why our tickets keep getting cancelled. Please, avoid this company if you have any other options.

This has got to be the most incompetent telecommunications company around. Their lack of security…read moreis truly shocking. They allowed my phone number to be ported to a hacker. They retrieved it, I set up a pass code. After this, not once, but twice, the hacker reaquired the number by simply calling CenturyLink. If you are using this company, I highly suggest that you reconsider and find a secure provider.

Phone Guys have always been able to work with our schedule and always have the helpful insight on…read morethe latest technologies to help our growing business succeed. Like a lot of companies, our company has gone through growth and down-sizing. We have been in 3 locations in the past 18 years, and we've used Phone Guys to successfully connect us to our customers in each of our locations. Phone Guys just finished the wiring of our phone and data systems in our new office in Blaine. Today we boast Albertville and Blaine locations. Thanks to Phone Guys, we can offer a seamless experience to our customers and Trade Partners, regardless of which location we're at. Our company relies on customer-referrals. It's truly the highest form of flattery. It also shows potential customers how people feel and the level of trust they have with a company. We do not refer companies unless we know they will pass on the level of satisfaction we have witnessed with them. If anyone is considering purchasing new or upgrading their existing phone and/or data systems, do yourselves a huge favor: CALL PHONE GUYS! If any potential customers would like to hear about our multiple amazing experiences with Phone Guys, we'd be happy to discuss our experiences. Russell J. Winslow III General Manager, SUPER SIDERS

From the owner: Phone System Installation and Maintenance Voice and Data…read moreCabling VoIP Telephony Voicemail System Installation