The girl staff were nice and helpful, thanks just needed a couple plain clothes glad they weren't rude during the process I was in & out

I recently visited this store and the customer service is pretty bad. I came in on a Sunday afternoon and there were three people working - two gentlemen up front and a young lady at the counter. None of them greeted me or checked to see if I wanted/needed assistance. I waked around the store for 3 minutes. I found something I liked and began to approach the register. That's when one of the guys stopped talking with the other employee and asked if I was ready to checkout. I commented that no one said anything to me the entire time I was in the store. He said sorry. But no "thank you for shopping at Champs", etc. Would I shop at this store again? No PROS * Conveniently located by an escalator on the south end of the galleria. * Decent selection CONS * Bad customer service * Lack of professionalism * Don't appreciate the customer read more

Champs Sports - Sporting Goods Near Me - Glendale, California

Worst customer service!!!! If you shop here avoid the sales man name "MANNY" he really doesn't want to work in champs he will give you attitude and if u ask for help he will be mad and if someone else helps you he will stake the sales for him. And then when he proceeds to ring up someone else sales he doesn't even check the shoes good and throws them in the box with an attitude read more

This review is specifically for a young lady name Cat I don't know if it's with a C or a K so I apologize . I ordered a jacket for my husband over a week ago from Glendale mall it was at the Northridge mall to be shipped to the Glendale Galleria it had been a week and I hadn't received an email like I was told . I didn't have any tracking information I just know I gave them my money and it was almost time for us to leave I called champs in the Glendale Galleria and Miss Cat went out of her way and she found my husband's order in the back I'm not even upset that no one called I'm glad that she took the time to find it !!!! go Cat I really appreciate you and I really appreciate your customer service you have a very nice sweet voice over the phone and great customer service . thank you again so much CHAMPS is lucky to have you . thanks again. Kiki read more

Went to champs on Saturday afternoon at Glendale galleria, place was busy, and upon entering store was helped right away with shoes! They have a great selection to choose and helpers everywhere! I got my new ballance shoes in 10 minutes ! If you're looking for new shoes and great service you found it! Thanks guys read more

Rafa is an amazing manager and was so helpful. He price matched everything and found all the shoes that I wanted. He definitely deserves a raise! Kelly his sales associate was also great. She helped me carry all my packages to my car because I bought so many shoes! They make a great team! read more

Located inside the Glendale Galleria mall. Next door to target. Parking is private and it's a huge garage. Workers are friendly. The store was out of a lot of sneakers I wanted to get. But I finally found one that was nice and I had my size. The floor was well stocked. read more

Champs Sports - Sporting Goods Near Me - Glendale, California

Bad service the I call to check to see if they have a shoe I need they said yes and when I got there the manager girl she said no they another guy cashier said yes but the manager said something on there walkie-talkie and then after he said no, they don't have it. I think it's not right and it's very rude for them to make me come to the store and when I was there, they said they don't have it. read more

Fake shoes. Got some adidas for my gf for Christmas and the soles came out easily so I looked up how to tell the difference between fake and legit shoes. Apparently every shoe (even left to right) have a special serial number. But when I looked they were the same so the shoes they sold me were fakes yet sold them at full price. Returning this. Don't recommend this business read more

Worst champs I've been too some little cheech and Chong looking dude told me they had shoes I wanted but wasn't gonna sell them to me or my girl. Get yourself better workers or teach these minimum wage workers how to sell shoes. read more

Just wanna say, this review is principally for Robert, one of the shoe experts at this Champs location. The guy was great, and provided me with plenty of information for my purchase. He was knowledgeable, efficient, and all around very helpful, and I'm so glad I came by after first visiting the otherr shoe store with all the referees. I didn't buy anything but a good pair of comfortable black Nikes, but I felt very taken care of, much like a toddler swaddled in a warm blanket. Despite the chaos of the store, including the swarms of people filing in at the last minute before closing, Robert stuck with me and kept finding good shoes in my size that fit what I was looking for. I don't normally write a review about a single employee, but I was just so impressed -- so much so that when he attempted to sell me on shorts and socks, I didn't even mind! It felt authentic, and like he really just wanted me to know what deals that had going on. Very glad I went here, and happy to have Robert help me out. Thanks dude! read more

Can this place get any worse. There's never anything on sale. The selection is super tiny. Now let's get to the service. Jesus Christ why are they so slow here. 30 dudes helping people out...but 1 cashier. And this cashier...Lord. Why does it take 10 minutes per person for 2 or 3 items. In a line with 6 people in it. ..that's an hour wait. Hurry up!!!!!! read more

Champs Sports - Waited over 10 minutes for the person in front of me to purchase his 2 items smh - Sporting Goods Near Me - Glendale, California

This one star review is for their phone etiquette. They have none. I had a very simple question regarding a pair of Adidas Ultra Boost that according to their website (Champs.com) they had in stock. So I called them literally around five times that same day just to be sure that they did have it in stock so that I can pass by on the way home from work to buy it. All five phone calls made (let it rang until their pseudo-answering machine answered which just kept me on the phone till I just eventually hung up) All five phone calls, and NO ONE FROM CHAMPS BOTHERED TO ANSWER THE PHONE. If they can't be bothered to answer the phone, why in the hell would I be bothered to drive all the way over there to give them my business? Also, reading from other fellow Yelpers, this has been happening, and the established culture in that store it seems. An absolute outrage. read more

I go to this store two to three times a month to get the latest in Basketball apparel. Andrea who is one of the cashiers at the store always helps me with a smile and extensive knowledge of the products. Eddie is usually on the floor every time I go to the store and makes me feel at home when I shop at this location. Thanks to the great team at this Champs Store! I shop here regularly just because of the personalized treatment I receive from these two employees. Thank you Andrea and Eddie! read more

Champs Sports - Matching Jordan gear! - Sporting Goods Near Me - Glendale, California

so angry with this store bought a pair of shoes as a Christmas gift for someone then had to return it for a larger size and when I placed the order in store they said it will be shipped to my house then a week passes by and they say the shoe is no longer available and I can only get a refund, then they tell me I have to go straight to the store!! I cant even get it over the phone when I paid with card!! I live over an hour away so i think its ridiculous they can't fund me money over phone like other companies. I am never going back here or recommending, not to mention the sales associate and online rep didn't seem to care either. wish I could give 0 stars or 5 middle fingers. read more

I have bought more socks than shoes here! What does that say is up to your own interpretation read more

Four stars because staff always greets you as you walk in and there is enough staff on the floor every time I've gone always asking if you're finding everything okay which is a plus. They also have a large variety of shoes fo men, women, and kids. My boyfriend and I have found shoes in stock here that other shoe places are sold out of. Minus one star because when this place is busy the check out line is sooo slow because there is only one person at the register. read more

Litty fire impressed with myself with the seniors coming up with a bigger butt than you ever had in the past and I think it would be a good idea to have a girlfriend and her family for a few days to make sure that my schedule parents will are able for the best for to W wowy in a year and I will will be able and will be able to come in on the 27th of May and I would like to try and W with W as well and as soon I will be able to come to the sun and I will be able and able to maintain it's power to in my the most affordable ride in in town for and I with my the best most of the time day and I will make up those those days and will not be able able to make it make it the next time next year week is will be not a good a time day for to see catch read more

I stopped by yesterday to pick up some some kicks and some shoe cleaner, I was helped by Jose .V, I came here to say people like him keep people like happy to come and drop some money here at this location thank you once again Jose!!!! read more

I was in the process of looking for some Puma suede classics. Anyways, I called yesterday and it look awhile for them to finally answer, and when they did I could not understand one word the guy said since his greeting was rushed. I had to reassure that was the story I was calling by asking the guy if it "CHAMPS SPORTS" and he said "Yeah", and then I proceeded to ask him if they had the shoes I wanted and he said "Let me go check" and didn't ask for the size or anything. Sure enough I sat on hold for 5 mins as he checked the back and never came back, I hung up and he never returned the call. Next day I call the first time and they don't answer, so I try again after 6 rings a girl named Jocelyn picks up the phone and I ask her if they carried the Puma suede classic with the gum sole, to which she responds, "You're talking about the the Rihanna Pumas, and we don't carry them because they're sold out." I respond, "No those are not the one's I'm looking for. They're the classics and they are not the Rihanna platform pumas, I'm asking for the suede classics with the gum sole, and not the Rihanna pumas." She totally ignores what I said and says "No we don't have the Rihanna Pumas." I say "Okay thanks." Not only do they need to work on their phone eidetic but also they should learn how to listen so they can better assist customers over the phone, and have more knowledge of varieties of shoes they carry. read more

Workers are literally high doing corrupt stuff to make there commission! Me and a friend went in because I wanted some basketball shoes and he ended up buying some shirts as I was ordering my shoe online. I tried the shoe on in the store but ordered a different color online because they didn't have the color I wanted. While waiting in line the employee who wanted her commission told me and my friend to do our transaction together but we can still pay separately (such a corrupt place). We still agreed and the shoes came 3 business days later...only to find out that employee that was wreaking of weed was so high he couldn't even order me the right shoe size and ordered 10.5c instead of 10.5 which is for babies! Also OUR receipt was put with my friends shirts who is now in Texas..thanks a lot! read more

With age, the whole right side of my body grows exponentially more sore. It is a recent development that at times makes me sad that I am not ambidextrous. Perhaps being so would allow me to rotate the times my weight must be supported by either side and the soreness would be more balanced. The worst part is that I have a weak right ankle. I try to stay active in my now late 30's by playing basketball with my friends, as well as tennis. This activity, and concern for maximum support of said ankle, led me to Champs Sports. I expected that the monument to consumerism that is the Glendale Galleria, would be a buzz with activity, since in this country the federal government celebrates the supposed discovery of the New World by conquerors that pillaged, raped, and generally indulged in a little of the old genocide. Sorry, lets focus on why we are here. I was pleased that I would be able to shop in a relatively peaceful environment. Champs, by order of proximity, was my first stop. I was greeted promptly. I rarely am in the market for sneakers. The wide variety of features and brands is confusing for me. Long gone are the days where this species of footwear is a fashion statement. My needs are analogous to functionality and a shoe that will most likely prevent physical harm to my weak right ankle. Equally as imperative in my selection is value. I am not cheap, but sneakers live in the same world as cars and cell phones to me. Function over floss. The executives and leadership at Champs can rest assured that when Jermaine is on the job, he will be kicking knowledge. My brotha Jermaine had mad product knowledge! It was like he had a PHD in athletic footwear! Although he delivered the info in a monotone pitch, with an accent I could not place, my better half and I were impressed. Especially when he explained that the shoe I had picked up ( Nike's) to inspect had technology inspired by huge bridges that support thousands of pounds of steel. After that comparison, I felt my ankle would be reasonably safe from twist-age. It was the first place I had visited so I felt obligated to comp shop. When I suggested that a competitor in the mall might have a better deal, Jermaine even offered to place a courtesy call for me. At this point Jermaine had won us over with his impressive acumen and willingness to put my mind at ease. I even walked out with 2 pairs of athletic shorts! 2 for $20! (Not the super baller extra long ones that are coveted enough by shoplifters that they must me cabled to the fixtures. But hey, they have pockets for my tennis balls.) My experience was pleasant and informative. So much so that I did not trip when I saw the same pair at FootLocker for $10 less. Well done Jermaine. Phil Knight would be proud. read more

I went to exchange 2 clippers jerseys that I've got as a gift for Christmas,I was told by Alex that I can't exchange them because I did not have a receipt . He was very rude and he did not follow the champs policy that states that without a receipt you get an exchange . Alex is rude and incompetent when it comes to costumer service I will not shop at this store and I will also tell my friends and family . read more

I've had the worst experience here any human being can have, I purchased 2 Nike dry fit long sleeve shirts online I went to the Glendale ca Champs to exchange as I walked in a man named Ryan welcome me I told him I would Like to make an exchange he told me it's not possible without a receipt due to not having a receipt, after I showed him Proof of purchase on my phone through e mail i asked him if it's his discretion to accept my exchange or deny it and he said it's due to our discretion and I thought that wasn't fair. Besides that after I made the exchange I had $5.45 left over that they gave me a hard time on returning to my card they wanted to give me store credit after I asked for the manager who's name was hector who didn't want to help me so I gave up and told them to keep the $5.45 credit. I never want to return back to this store read more

Never coming back to this location . Been to other champs stores always been great. This my first time coming to Glendale champs shoe store never coming back. Customer service was so bad. No one ask if I needed help I had to ask for help. The guy an the door I believe name was Hector was rude and no help at all. This location should get better employers with better customer service ASAP! read more

DO NOT BUY FROM THIS CORPORATION. They need to be reported to BBB for misleading consumers regarding Gift receipts. They have nothing printed to show a consumer and stand behind their word of mouth made up "policies." read more

Everyone here trippin'. I buy all my clothes from Champs and they always say hi and help me get my shit. Good service and good product. I only shop at this store. read more

We received a Christmas gift from this store and didn't like the style of the shoes. Decided to get a store credit and come back at a later time to buy something different. Have been coming back every two weeks since January 2nd, keep getting disappointed "they have not received cards yet" read more

I've called them 10 times with no answer. After ringing and ringing, it picks up and hangs up on you. Odd way to conduct business considering they are a corporate chain. read more

Came in to buy Kyrie 1's and a Nike Tech jacket for my girlfriend. I had no problem finding the shoes, as far as the jacket I needed a size small (which I know is a rare size to carry in those stores) I asked the gentlemen who helped me to find the jacket he said there were none within 30 miles of the store. As I was paying I remembered champs and footlocker are connected so I asked the lady at the cash register if she can look up footlocker stores as well for me. She gave an explanation that they were too busy at the moment to search for me. I asked her again nicely if she can help me out and she gave me the same remark saying they were just to busy to help me search footlocker stores. As I left, I counted 4 employees who were not assisting customers, and left the store. read more

This place is ridiculous. I placed an online order that never came. I came into the store and talked to Debra. I was treated like a criminal and forced to come back 3 times and still haven't received the full return. I am here as I type this. I don't even want the stuff now. I just want my money back. I will be contacting corporate. read more

Worst shoe store for returns just because I got a smidge on a shoe I wanted to return it wasn't returnable but I can exchange it with the same price?? I'm like WTF if I can change it no problem it should be returnable stupid manager Edgar and cashier Celeste is dumb as hell. I think they were racist too laughing just because I'm asian. read more

I ordered a shoes at the store instead of doing it online. Since i live close, i decided to skip the shipping fees. But when i got a text noticed from USPS that it has been delivered at the Champs Parcel Locker, I went to the store on my way to work so i can pick it up. Upon arriving to the mall, I waited in line for my turn. When i got to the cashier which was the same girl who helped me out order the shoes, She was kind enough to check the back for my shoes, but when she came back telling me that they dont have it, i was like " what happened". So i was kinda upset since i needed the shows for our basketball tournament the following day. She immediately told her Manager " Charles" about my situation. Charles kind enough to help me out and said that he will send one of the crew to check their mailbox. I waited for almost 20 minutes and his reply to me was the shoes is not there. How is that possible that i received a text from USPS that it was delivered and yet they dont have it in the mailbox? SMH.. Their manager told me that they may have to refund me or the package was lost and or call the customer service. Where's the effort, Charles!!! I will never ever order and have it delivered at the store. No effort at all! read more

I bought a pair of Nikes at this store, after a day or 2 I decided they were just too expensive to keep. I tried to return them and was told that this particular shoe cannot be returned because its a high demand shoe. What? That's crazy they are brand new, never worn and I had the receipt, they did not take them back. This store does not honor the return policy. Buyer beware!! DO NOT SHOP AT THIS STORE!! read more

The customer service here is such a joke. Mostly guys were working the floor and the females were handling the cashier's, wow all of them are so douchey. I was helped by this guy that was guessing if they had my size in stock until I was just staring at him and he finally said "il go check". After dealing with him not being that helpful I asked some other guy if he can find my size in a different shoe and his response was "isnt someone else helping you?" LOL really!! I just can't. Never want to come here for another experience. read more

One star cause I can't give any less showed up at 8:50 asked to pick up a pair of sweat pants "Matt" manager on duty says no cause their already "closed" thank you to foot locker who know what customer service is just lost a customer read more

This champs store is the plug. Straight up. Every time I stop by the got the heat that no other retail shoe store in this mall has. The employees are all very chill and helpful from the second you walk into the store. Shoutout to this store for always providing me with the kicks I need. read more

What the hell is wrong with your stores phones? I know you aren't busy enough to pick up a phone.

Worst Customer Service ever! Especially from the manager, I think his name is Alex. He was very rude and not willing to exchange my shoes as he said they were worn which was not true , I had just bought them 2 days ago. Please don't visit this store, they dont follow Champ policies. read more

Horrible service. I walked in was not asked for help on a size I had to stand in front of the cashier. Asked for a size and all he said is there's only size 7 and walked away didn't even let my girl friend try the 7. read more