Not convenient due to parking, sometimes packages can't be found, and if you aren't careful when…read moreordering, your stuff will go to the apartments upstairs. I just haven't had great experiences with this place.

Always love using this location for my returns (even though I live about 20 min away from the…read morelocation ). It's easy and straightforward. Staff is always helpful and nice. Store is kept clean. Overall, a perfect location to do your Amazon returns.

Historically have had good experiences but recently problematic. Tried to send photos to my son…read morevia UPS (for his birthday no less), which do not arrive, I look at the tracking report, it was tracked as received at the UPS store and then - nothing? I.e., shipping NEVER STARTED. How the heck does that happen? Drop by on the weekend, they say they'll file a "missing package report and get back to me". Called them during the week after no response - stated they "reviewed the security cameras" in the store and no sign of the package. But they'll refund my credit charge. Not worth it guys - time to find another shipper or another branch. Oh, and in Urbana the delivery person took a picture of another letter I shipped, on the floor with resolution so poor that you can't see the address. Hmm, maybe another shipper. The two stars are for the decent service before all this started.

Tried to pay for a shipping label at their computer kiosk. After the system rejected all my cards,…read moreI tried using Paypal. When using Paypal, it appeared the payment went through, but it didn't give me my shipping label, and double-charged me instead. After asking the person working the desk about it, he said they could not handle payment issues in-store, and provided a corporate number for me to call. After getting home, I called the UPS corporate number, and was met with a completely useless automated message system that could not help me with the issue. I tried getting it to send me to a live agent TWICE, and both of them said they would need to redirect me to ANOTHER department to deal with payments, only to send me back to the exact same useless automated message system I started out with. Massive waste of time. I proceeded to ship through Fedex instead, and went through the process without issue in less than an hour. I will be disputing the transactions on Paypal.

The nicest staff, always so helpful and easy to work with! My go to place for shipping.read more

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

I live closer to the store now and use it on a regular basis. They are so patient and kind here,…read moreand I've been so exasperated by what I've been going through with my old post office, I'm always rattled and tired when I'm there, and they're always so sweet and calming and understanding. You really don't find people this professional and calming in a very busy environment that often anymore. The pricing seems on par with USPS, and they do so much more in the way of services here than I first realized. Bonus, now I can walk there, which is a blessing! SO happy to have them available nearby. Excellent customer service.

Ray was the best!! Honestly, everyone at this store was super friendly and helpful. I've never been…read moreto a UPS store that made me want to come back--UNTIL NOW. You guys rock!

The best UPS Store ever!…read more This review is long overdue - we are so happy with the service we get from the team at this location. Conner, the manager, and the staff are always so helpful. They are like an extension of our office and we have only had the most positive experiences. Shipping, printing, laminating, etc. He and his team are problem solvers and everything is done with A+ professionalism and kindness. Selfishly - I hope Conner and this team stay here for a long time as we truly rely on them for so many things. Huge thanks to them.

Went in to ship two things and the guy behind the counter refused to tell me the process but asked…read moreme all these questions one by one. I eventually said forget it - death by a thousand paper cuts lol. I mean, just give me the forms and/or walk me through the steps...like I asked.

I was here to do Amazon return for my daughter. It's part of a strip mall, so it has parking space,…read morewhich is very good. I walk in, and the guy at the counter is very friendly, he even helped me sealing the package. The process was easy and quick!

My favorite thing about this place are their hours--they're open until 5 pm on weekends and 6:30 pm…read moreon weekdays. Before coming here, I'd never seen a post office that's open until 5 pm on Sundays. There is also a parking lot, which is really nice if you drive. I've gone in quite a few times to ship packages and the workers are friendly + get the job done efficiently. Definitely would recommend.

So. Updated review of this. UPS. Store location. For the second time I mailed something for next…read moreday air and it didn't get delivered for two days!! Unacceptable! After hours of tracking and holds with UPS corporate, they basically put the onus on the location of drop off. So not sure what's going on at location or UPS in general. Fine for an Amazon drop or something unimportant otherwise will only be utilizing FEDEX from now on for important overnight!!

Efficient plus 15 min stand parking w flashers on right nearby and fast service and good staff…read more Amazon returns super easy and fast.

Don't use their pack and ship service for anything delicate or valuable!…read more I used the pack and ship service for some vintage lamps. I told the manager there to be very careful packing the shades which are delicate and made of translucent shell (Capiz). Ignoring me, he packed them super tight with bubble wrap and damaged the shade.

Jenny had a nasty attitude because I brought in three items to return to an online retailer. It…read moretook her less than two minutes to do it but she was still rude and sighed while helping me. Wouldn't recommend going here if you don't have to.