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Certified Systems

5.0 (1 review)
InexpensiveElectronics

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14 years ago

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Best Buy - Chico - Kai

Best Buy - Chico

(160 reviews)

$$

I walked into the Chico location looking to purchase my first action camera, having little to no…read moreknowledge of of the matter. Dan was more than able to steer me in the right direction, kindly assuring me I knew exactly what I would be walking out before making any purchase. Overall, very happy with my purchase and even more pleased with the service I received. Dan's got your back always!

Take a moment to do a comparison…read more On December 21, 2024, my 88-year-old mother bought a television from Best Buy Chici. 48 inch LG-OLED.... Somehow they managed to charge her $600 for the television, $249 to install it and $100 for a very cheap wall mount. I'm sure the sales people at Best Buy realized that she knew nothing about how all of this works. 14 months later, the TV completely fails. Normally, LG TVs are quite reliable but this one happened to be defective. Because the warranty from Best Buy is only one year... Basically the same as what LG provides, they are simply refusing to acknowledge that they may have sold a defective product and are avoiding any attempt at making it right. In order to get a television that was functioning to my mother quickly, I went to Costco in Chico and was able to buy a 55 inch LGUG 77 television for only $299 with a standard three-year warranty from Costco, extended to five years for only an additional $35. The disappointing part is that Best Buy is totally unwilling to be flexible, recognize that this might be an unusual circumstance, and do anything besides just look at the policy manuals and reiterate what they are reading from the corporate script. When you are shopping, do your research. Even if Best Buy offers flexible financing, I guarantee that the geek squad service is not worth the paper it's printed on and the customer service will not be there for you if anything goes wrong. After spending over $7000 at Best Buy in the last three years, I believe their customer appreciation needs some tweaking also. Fail

Certified Systems - electronics - Updated May 2026

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