For Elyse has the absolute best customer service! From the moment I walked through the door it felt…read morelike a VIP experience. Maddy and Jada were incredibly helpful. I was looking for a few outfits for a trip, and they put together a personalized room for me with thoughtful suggestions that I loved! You can tell they really care, I've never had such a wonderful experience before at a boutique! I will definitely be back, highly recommend

walked in looking for a black pair of bootcut jeans, left with a pair of black wide leg jeans. the…read moreservice is okay, the workers are very pushy when it comes to shopping. they ask "oh what are you looking for" and then they find like items similar to them. they give you a fitting room and then they push more clothing onto you, fitting rooms have a small mirror so it basically forces you to go out and look at the mirrors outside of the fitting room. i needed the jeans for an event which got canceled, i went to return them and i was only given back $98 back in store credit! i needed that 98 dollars back in gas and turns out i just left with some stupid store credit. thanks for the store credit, but the clothing is so expensive.

I tried to buy my friend a gift for her 18th birthday, I go in this store for the first time and I…read morebuy a pair of pants that I thought might be cute, however I knew if they did not fit her I would return them as the pants would not fit me and they were $70 that was supposed to go toward her. I informed the workers who I was looking for and that it was a gift, not once did anybody bring up a "return policy" however I ended up seeing it on the receipt the day I went to return them 6 days later(which is within the 14 day return policy.) I walk in the store and talk to the man at the counter and explain that the pants don't fit and I would like a refund. I had my receipt, tags on the pants, and aside from when I finally gifted the pants to her and she tried them on, they have only been in a clean bag that I had also bought that day. The man seemed as if he would give me a refund as well but then says they smell of cigarettes, which they absolutely do not, but even if so I explained that if we can't wash them them that is not our fault whatsoever. But like I said we do not smoke and the pants have been in a smoke free car ever since we found out they didn't fit. The man sends me out the store and leaves me confused because whatever he is smelling neither I nor my friend can smell, because they are brand new and again we do not smoke, nor should someone be expected to alter how the environment they are in smells to accommodate a pair of pants that we aren't even sure will fit. I called the store multiple times with being sent to voicemail Everytime, and eventually resulted to e-mailing the business, I approach the situation as detailed and respectful as I can and it has been several days with no reply. Makes me think they are purposefully avoiding my email so they can tell me it is past the 14 day return policy. It makes me feel like they are just finding any ways to keep money even if it means bad business, it shows greed, unprofessionalism, lack of communication, lack of accountability, and it did not do anything but take my money and leave me with pants that will not fit anybody. I wouldnt even be making this review if they would have answered my email trying to find a middle ground or some form of understanding, even if they respectfully declined my request to return and explained exactly why would be better than being completely ignored. I've debated going back into the store, however the only reason I would even go back at this point is to say this which I have said to you guys about 3 times now all in different forms of communication. You cannot say I have not tried or have not been respectful about this situation and you choose to "reply" with silence. I would not bring my business back here ever, which is sad to say because I really do like the female employees there, all very accommodating and welcoming, the man at the front and whoever is in charge of answering emails is who I am directing this message to as those are the only 2 factors of this store that have absolutely repelled me to spend money at the establishment again. I have been more than understanding, more than patient, giving u multiple days in between reaching out to get back to me, but it is very clear how this business operates based off how I have been treated. I'm not sure if it is because of how I look, maybe the color of my skin, or if you treat all your customers with disregard because based on the reviews many people like this store, hence why I shopped there in the first place, but I have received nothing but bad service since going in to make my return

Such a great place to buy clothing in Chico! Chic, on-trend clothing plus gifts and accessories…read more Friendly, attentive service. Clean store. Great sales. My family and I stocked up this holiday season. We will definitely come back.

I kinda miss when it was Betty's on Broadway. They had more special styles. I bought a couple…read morecasual Angie sundresses. They were $82.00 each. I knew that I was overpaying, but I needed something to wear for a couple parties and shopping is limited in Chico. Both dresses ripped on the first wear. The stitching tension on Angie dresses is too tight. It snaps and breaks even if you're just trying to get in and out of cars. I'll try to fix mine but the quality is so bad that I'm sure I'll only get a couple more wears out of it. The huge markup is what turns me off from shopping here.

Recently, a friend brought me into Urban Couture to check it out. We are both women in our ... (no…read moreway!). I was so pleasantly surprised by the super cute clothing selection (totally up my Boho alley). I also found Kelly (the owner) to be kind, friendly, fun spirited, and accommodating. There was such a great energy in the store that I told my friend, "I want to work here!"

A large selection. Many new records, and some used ones. Pricing is excellent; about the best I've…read morefound in my travels to stores in California and beyond. I wish my phone had reception so I could look up more info and listen to potential purchases. Nothing they can do about that; curse you Verizon! I will be back! Steve from Sacramento

Great old and new vinyl albums. Good prices and local. Friendly service. I will visit often to…read moreexpand my collection.

Super fun store. So many unique items. Got a couple of nice hats for me and my wife along with…read moreother items that will given as gifts for Christmas. Clerk was very pleasant and helpful. Definitely a place to get a nice or humorous gift for someone special.

I had an amazing time last night at TOMFOOLERY and the 3rd Street Harvest Celebration. The helpful…read morestaff at TOMFOOLERY, namely Jen, showed me some beautiful Hobo items that I was looking for. I was also surprised at the amount of fun, trendy and funky jewelry that they have there. I would suggest this store to anyone looking for a high quality gift for any adult in their life!

Amazing vintage store! Absolutely overflowing with clothes. Not everything has a price tag but the…read morelady who owns it was so sweet and reasonable prices. Would recommend!

They have some beautiful finds, I would say more 70s - 80s looking items than 40s-60s, but that may…read morechange on the day you go in. They do have a men's section as well, which I think is nice for all the guys that are usually waiting around for their girlfriends. There are shoes and accessories. Staff is always friendly. There are a lot of not vintage items just vintage-looking, and some really stained and damaged tops in the front section which are not marked down. The store is very very packed full of clothes as well (and it's already quite small) making it hard to navigate and sort through. I wouldn't pay the prices they are asking, but I would if they put more care into the clothes they're selling and cleaning up the place generally. I think they could make the store easier to navigate and worth the prices by reducing overall inventory by 15%, and removing the stained and damaged and not-vintage clothes from the regular section, and having a distinct clearance section for those items.

I've had nothing but great service when I shop here. I had great customer service getting a gift at…read moreChristmas. The last time I was in, I met the owner's wife, who was working there. I need to get in there for a pair of jeans, they have a great selection.

Awful customer service, goods are overpriced and mediocre…read more but I cannot stress enough how rude the girls working there were. Go to a thrift store you'll get better quality things at a fraction of the cost.

This store is a great addition to Downtown Chico. The staff were very friendly and welcoming. They…read moredo have a ton of vintage stuff but they also have newer items as well. The staff told us that the vintage items have a different label than the newer ones, I think the vintage items have the price tag with a chicken picture on one side. I can't remember for sure. I really liked how they categorized the vintage items, they were all grouped by theme, for example one was farm themed, one was glassware, one was florals, etc. There were some items made by local people which I loved. Great shop where you can definitely find something for everyone.

Absolutely fabulous! I love this store so much! She has a wonderful collection and has been…read moreintegral in my vintage fashion journey! Even if you never thought you would wear vintage, give this place a look! You would be surprised at what you can find! Just don't take anything I've got my eyes on...