I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.

Great service! Very efficient and friendly staff. Evan was great! Super helpful guy especially for…read moreus Gen X people who are technologically deficient. He made our 5 line transfer from 4 different carriers happen and had an amazing attitude the entire time. We will be happily returning customers and shame on you Patrick.

Chris best I've had in 10 years dealing with Verizon Cellular Plusread more

Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more

Jamal was incredibly kind, personable, and an ethical salesman which is a rarity. I felt he was…read moretruly trying to help me get the best deal and he went the extra mile. He runs a good shop.

Cayden was very helpful and knowledgeable when came in with three generations on a family plan.read more

We used All-in-One Computer Services a decade ago and were VERY pleased with their service. We had…read moremoved away and have returned, and I was happy to see they were still here in town. Recently, we experienced a horrible fraud episode which was devastating! I contacted All-in-One and they completed diagnostics on our computer system. They really went through our system with a fine-tooth comb and removed all suspicious activity. I can't say enough about how both David and Robert helped us. They are professional, ultra knowledgeable (about all things computer), and very understanding. They taught us so much about security. They go above and beyond what computer services an individual gets at one of the local box stores. Thank you so much for your help and giving us peace of mind. We will ALWAYS use your services. Camille King

I have knowledge in computer hardware and software from experience at HP. I have been disappointed…read morein the computers I have purchased from Dell and HP. So, I investigated a few computer stores to see what they could offer. I was looking for a high-end system that could handle the latest Flight Sim software. Robert and David at All-In-One reviewed my requirements and made some well researched recommendation. I purchased a PC we agreed to and it has been awesome. I asked them for some help after I had been using it for a while and their service was quick and right on. I would highly recommend them for exceptional service, repair and builds! Thank you!

I'm not sure why the bad ratings. I went in and had a wonderful experience. Austin helped me…read moreupgrade my phone from a 12 to a 16. He brought up other perks I could buy into like the Apple Watch, iPad or streaming services deal. Once I decided it was best for me to decline there was no push after and he said I could always call to add on. I never felt upsold on anything I truly felt like they helped in every way they could. My phone took about 45 minutes to update but they did their best to speed up the process as this is kinda out of their hands. Everyone in the store was friendly and I reccommend this one if you're in Loveland

We were pulled into an 'upgrade your plan and phones' pitch for Verizon at a local home show. Three…read moreof our upgrades went through with minimal issues. The fourth phone upgrade was offered as an even trade (only paying for the taxes and upgrade fee), but it had to be ordered for pick-up at the local Cellular Sales office since they did not have any more of the phones available at the show. We got to the store, and no phone was on order, but they could put one on order for pickup in two days. Two days later, the phone was available, but the deal changed to having to pay an extra $200 'down payment'. We went through three levels of Cellular Sales personnel with a final 'we cannot honor the earlier deal'. It all appeared to be a bait and switch. Final note: complete any deals with the original cellular sales team that made the offer. Different teams or stores seem to have different deals, and will not honor "someone else's deal".

Replace battery…read more Great to work with extremely competitive pricing Recommend highly Very competent person

Had a question about an issue with an old iPhone. They helped immediately and better yet, they…read morewere friendly about it. Customer service was top notch and that is honestly the most important factor when dealing with something like this. I would go nowhere else in the future. They were great.

Friendly thorough service…read more Manager was new to the area and was very conversational. Took a bit of time transferring files (which was a great service with all there is on phones now). Other employees were working on projects and having fun socializing with each other at the same time. The store was clean and irgo. Due to covid everyone was masked.

The worst experience I have ever had with a phone service I. My life, this company is horrible!…read more I traded in my iPhone for an $800 credit. I never received the promised deal which was... $800 trade in to switch providers and get the new iPhone 14 for $1100 subtract the $800 for the trade in. My phone bill was promised to be $82.50 for 24 months. Magenta plan plus $12.50 a month to pay off the new phone. I double and triple checked this before I agreed to this switch because my current bill was $65 with Cricket for unlimited service and it was a great service for 9 years. So I didn't want to get screwed. Yet, I was fraudulently pulled from Cricket with promise of my monthly bill being $82.50. I went back and forth with this company for 4-5 months. I would go to the store and they would tell me they were working on it then I would talk to Custer service and they would tell me the deal offered at the store wasn't valid. So I would go back to the store and they credited my account $300... a few days later another $100. Then nothing. I talked to customer sevice again and she said they would add a credit to my account every month if I called when. I got my bill, which is ridiculous but I was stuck. When I called the next month they told me they couldn't honor that either. I had to switch to the lowest plan $45 and still pay $45 a month for the new phone. So now I'm stuck with crappy service and I pay much more than I ever did for better service from cricket. I agreed to and signed trade on paperwork for ... My bill to be $82.50 for 24 months, all of the sudden it was $115 every month which was double or my last service! So I had to switch to a lower service and now I can't even get my half of my texts to go through. At this point I just want the $300 they owe me for my phone. They keep telling me that they have given me $500 and that I should be happy with that. Well that's not what I was told it would be. This is fraud!! Even if you would, which you won't, give me the money your company owes me, my phone bills still going to be $96 a month now for two years. Because I was supposed to be paying off $300 of $1100 on the new phone for $12.50 a month but with all the jacked crediting and this company having stolen $300 from me. No matter what happen my bill will be $96 a month for shitty service until I can buy out the phone, which means this company will make full market price on the phone even after all this garbage. T-Mobile is the worst mistake I've ever made with a phone service. They are awful. I cannot wait to get this paid off and get out of this service. I'm still probably going to file a small claims for the $300 they owe while they are screwing me around for the next 2 years. I Hate T-Mobile, do not switch to this service they are the worst. Also they best coverage they have is while your standing directly under a T-Mobile billboard otherwise good luck with your service.

The associate Q was very supportive and helpful, quick and honest. There were some customers that…read morecame in with an attitude while Q was working with me. He handled the customers very well than continued with my services. I highly recommend Q if your going in there for the first time! god Bless Brother!

This is my second interaction with Chad at the store, and both times I have been extremely…read moreimpressed by his knowledge, professionalism, and personality. He quickly assessed my request, offered two solutions, then walked me through the steps to activate the solution. He is a superior worker and credit to the company. I can't think of a better customer experience.