I recently had to replace my lost phone, and was pleased to see that there was a small Verizon store just around the corner from me - the Go Wireless store on north Hover. I equated small and close with good service and less wait time than the bigger, more busy stores. Boy was I wrong! Up-sell City. I had hoped to replace my phone with the same generation, which is still available and only one or two generations old. My request to stay with something simple and less high-tech but that met my needs was met with 50 reasons why that was not possible. Apparently one-generation old phones no longer exist anywhere in the world (or the salesperson does not get a commission from selling them?). I ultimately upgraded from what I had, as my only other option seemed to be going with a totally different software platform than what I had used for years, and I knew I didn't have the time or desire to learn it. I gave it a good go for a week and went back in begging to either go with something else or get some kind of guidance to make this new, wonderful phone more palatable to me. The second salesperson was AWFUL. He was abrasive and condescending (but THOUGHT he was hilarious) and made me feel like an idiot. He was "helping" an elderly gentleman who also wanted simplicity, who picked a simple but perfectly good phone for his purposes, and was told "That's a half step from a disposable phone. I'll see you and your disposable phone back here in 9 months or less" (to which the man responded, "No you won't." I was very impressed!). -I finally acted as if I loved my new phone just to get out of the store, then went to the big south Hover Verizon store just to get some help. The person who helped me there was wonderful, and actually took the time to listen to me and talk me through some of my challenges. I found out I COULD have replaced my phone with one similar to what I had, however since the Verizon store is not related to the Go Wireless store I'd need to do it through them since I went there first (lesson learned). So I now have a new, complicated, big phone that I still don't love but will learn to get used to because I will never go back to this store (even though I'm still well within my 14 days to exchange if I wanted to). I get it - phones and commissions are these peoples' lives, and they cannot understand people who don't want the latest and greatest phone glued to their head that they can show off to all their friends. But they are missing a HUGE piece of their clientele with this mentality. Next time I need a new phone (hopefully not for a LONG time), I will go to the Verizon store where I was actually treated like a human. I'd love to give 0 stars for this place. read more
