I receive lousy service every time I try to establish auto pay I went to my local store in Fort…read moreCollins Colorado a cooky young guy with extreme BO did nothing to fix the problem I try to get automatic payment with two different accounts both say wrong pin not true There prices are the highest the service the lowest

Awful costumer service from the most useless employees I've ever experienced anywhere. I had to go…read moreto this location 3 times in 2 weeks, and every time they messed something up or straight refused to help with very easy issues. Do everything you can to NOT go here.

Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.

Jamal was incredibly kind, personable, and an ethical salesman which is a rarity. I felt he was…read moretruly trying to help me get the best deal and he went the extra mile. He runs a good shop.

I had an incredibly disappointing experience at this Verizon location today…read more After spending hours on the phone with Verizon Customer Service, I was specifically sent to this store for an 11:00 a.m. appointment to get help with my phone. I arrived with my 2-year-old and was met by the store manager, Jamal, who told me, "All I can do is sell you a new phone." I then had to get back on the phone with Verizon and spend another 50 minutes on hold while receiving no assistance from Jamal. What made the experience even more frustrating was watching him enthusiastically help new customers with purchases and activations. At one point, he even contacted Verizon Support and asked them to "expedite" assistance for a new customer while I continued to sit there waiting with a hungry, crying 2-year-old. When I expressed my frustration to the Verizon representative I was speaking with, Jamal became extremely unprofessional and told me I could "throw my tantrum outside." That comment was completely unnecessary and unacceptable, especially coming from a store manager. Another customer in the store actually approached me while I was crying to offer sympathy and acknowledge how frustrating the situation must have been. The fact that another customer showed more empathy than the store manager says a lot about this experience. I completely understand that it was not Jamal's fault that Verizon Customer Service sent me to his store. However, there is a significant difference between not being able to solve a problem and being unwilling to show basic empathy or make an effort to help. As a loyal Verizon customer, I left feeling like customers who were generating a new sale were valued, while someone simply needing support was an inconvenience. I hope Verizon takes this feedback seriously. Customer service should extend beyond the customers who are making a purchase that day.

My phone broke while I was in Chicago on a Monday night with my flight at 8 am Tuesday so I…read moretraveled back to Foco without a phone and went to the first Verizon store I knew of. Will was helping me and he was horrible I explained my situation multiple times and it took almost two hours to get a new phone with him constantly trying to upsell me (my battery crapped out and my phone that broke was only one year old and 8 days outside of my one year warranty) he kept telling me about promos and I kept politely declining because I just needed a working phone after traveling. Turns out even though I declined promos like a Netflix and HBO combo I still got charged for them, he didn't listen to a word I said and was just trying to make money. Very disappointed I'll be continuing to go to the Verizon store off of college ave they have never disappointed me there and Will at this location doesn't care about what the customer wants, he just wants to make commission.

DO NOT GO TO THIS STORE!!! They charged us $$ and refused to refund after THEIR ERROR!!! If I could…read moregive this store no stars I would. We went to set up Verizon internet with them. They connected our internet to some random number that then was connected to someone else's account. When we went to try to fix it we were told we could only make changes through the corporate verizon store. Went to corporate Verizon store and they told us this store had never actually set up the equipment they gave us and that we had to go cancel our order through this location since they had messed it up so badly. After not actually helping us set up anything we were told they could not refund us our set up fee. After spending multiple hours here trying to figure out the mess they created, we we not refunded any money and were given the run around by multiple employee the manager being worst of all. DO NOT GO TO THIS STORE!!!!

Sales people here are just that, sales people. Make sure you do your hw and know all your options…read moreif you have to go to this store. Or avoid it in the first place. Based on my experience, their only priority is upsell, not customer service. I went in with a broken phone that could have been easily fixed with an insurance claim. Customer service told me my only option was trade in and upgrade my phone and plan. So instead of $100 for a iphone 15 to replace my broken 13, I got fished and took the bait on a trade in for a 17. So instead I'll be paying $800 over the next 3 years for a phone upgrade I don't need. Wish I had known, or been informed of all my options when I explicitly asked. I would have definitely made a different choice. When I let them know about my experience, the provider and their manager interrupted me constantly, not allowing me to express my experience, and denied upselling. Representative flat out lied and said she walked me through all the options. She did not. Wish she had! Be mindful and dot your I's!

We went in for an upgrade for an iPhone and the sales person selected multiple accessories truly…read morewithout stating the price of anything. We had little experience with buying a new phone, and they were very nice except for that. When we came back an hour later everything was already on the phone, again without any prices being stated until a very expensive bill came back later. We ended up calling and getting it refunded, but it is weird and they seemed very irritated. We were never given a box for the case and they said for that reason it couldn't be refunded, but it worked out. In the future I think it would be valuable to at least ask the customer if they are interested in adding additional things for the phone instead of just doing it without disclosing any prices. Especially in an area with a lot of young adults needing help.

The location on Lemay is owned by a 3rd party company, not great for a lot unless you wanna buy a…read morephone they have in stock. I had better luck at the store at the Foothills mall.

My mom and I were in the Verizon Council Tree address on 2/22/25 and was helped by Sierra. She was…read moreamazing! She helped us with some issues my mom was having with her phone and provided excellent customer service and support!

this store will not help you with any purchases made at any other Verizon store. All they want to…read moredo is sell you a phone and as an "authorized retailer" they can't even do that well being unable to access and Verizon promotions. i was trying to return a phone case I had bought at a different store and the employees were extremely quick to tell me they were unable to help. the correct term is Unwilling. Employee did not even stand up to greet me as I walked in and proceeded to be very disrespectful. I will switching my service and no longer giving Verizon any of my business after the interaction I had with this stores employees

I'm not sure why the bad ratings. I went in and had a wonderful experience. Austin helped me…read moreupgrade my phone from a 12 to a 16. He brought up other perks I could buy into like the Apple Watch, iPad or streaming services deal. Once I decided it was best for me to decline there was no push after and he said I could always call to add on. I never felt upsold on anything I truly felt like they helped in every way they could. My phone took about 45 minutes to update but they did their best to speed up the process as this is kinda out of their hands. Everyone in the store was friendly and I reccommend this one if you're in Loveland

I switched from att to T Mobile. Very happy that I did. Great service and not nearly as many…read moredropped calls.

Not a good start. Got here shortly after opening. Employee started helping me but we needed to…read moremake a change to our user account. He asked if he could help another gentleman in the meantime. I said sure. That was about 20 minutes ago. Not a single chair in the store so I'm sitting on the floor leaning against the wall waiting. Not easy for a 72 year old. Will update review when I get helped.

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.

Fast and efficient…read more We stopped here on our way into Denver to do a quick "add a line" to our account. Easy to get to but parking midday can be a pain with all of the other shopping and restaurants in the area sharing the parking lot. Store was not busy. Quickly attended to our needs and made it easy to get what we wanted done. They made a minor error on the account that we had to resolve with online customer service but otherwise left as satisfied customers.

I gave this particular store multiple chances as it is the closest location to where I reside. THIS…read moreSTORE IS A SCAM! The first time I went in to "jump" my wife's phone. Beforehand I did all my research and was well aware that I met all requirements to "jump" the phone. The Manager of the store told me we would owe $280 to jump. He said I could sell the phone to pay off the balance etc. I was confused so I went to the Fort Collins store and was told I could jump the phone and was done in 15 min with no out of pocket or hassle. So this month I got a iPad, I did all my research and knew it could be used with my service and all it needed was a sim card. I decided to go into this store once again for a second chance perhaps the manager was misinformed. I was told by an employee that the iPad was locked and I had to go back to the original provider to have it unlocked. This is a iPad mini2 which comes unlocked from the factory, I explained to her and asked if she could put a sim into it to test it. She reluctantly did and I saw the sim work. She quickly pulled it out and said "nope its locked", then proceeded to tell me I could trade it in and purchase one that would work that day. I told her no thanks and she was very rude to us after that. Once again I went up to the store on Harmony and College. The employee there was great and confused as to why someone would tell me that. We were out with a new sim and ipad in 15min with little expense. I am appalled by the business practice here at this store. The staff is extremely rude, they treat you as a small lost child and look down on the customer. The stench of arrogance, ignorance fills the room met with rude and combative customer service. GO TO THE STORE ON HARMONY & COLLEGE IN FORT COLLINS!!! It's worth the drive, this store is literally stealing from its customers!