This experience was heartbreaking and completely unacceptable…read more My elderly father brought a package to this UPS Store containing Christmas gifts and family heirlooms as well as handmade items that are truly irreplaceable. He asked the employees for help re-packing the items so they would arrive safely, and he was reassured that they would take care of everything. On Christmas morning, instead of opening our family's cherished belongings, we opened a box containing someone else's Christmas presents labeled for "Lacey and Justin." Our items were gone. Instead of celebrating, our family was shocked, devastated, and crying. We have no idea where our heirlooms are or who received them. The emotional loss far outweighs any monetary value. This was not a simple shipping error -- it was a serious failure to properly handle and safeguard a customer's belongings, especially when assistance was requested and trusted. I would strongly caution anyone considering leaving important or sentimental items in the care of this location. Customers trust shipping professionals to handle their belongings responsibly. Unfortunately, that trust was not upheld in this case. This location needs to take accountability for how customer property is handled, especially when vulnerable customers rely on staff assistance. Management and corporate leadership should take this incident seriously.

Always busy however excellent service. Walk in and there is a line. Fast service. Always nice to…read morego and have awesome service.

Overcharged and highly disappointed with them. I will never use then again. They also…read moreovercharged for shipping and copies. Get your services elsewhere. Stay away.

My first and last visit to this location... first, parking is a major pain. There are less than 5…read morespots designated for FedEx, 2 for trucks, and the trucks aren't parked in the designated truck spots. The lot is tiny and there's no easy way to park near the entrance. I am just leaving after a 20 minute wait, with 2 employees both working. One was struggling through an international shipment while the other managed another customer, and loudly asked the other employee if she was done yet. She helped this customer, and the other employee helped a man who arrived there after me. The two employees had to change work stations twice because evidently the software is not the same on both - very clunky operations. Even the truck drivers had to stand around and wait for them to catch up - there wasn't a line when I arrived, but there certainly was when I left. Theres no clear location to wait in line, either - just stand around.

I've been coming here for years and use this store for most of my returns and package mailing. I…read moreused to have a mailbox there as well when I lived way out in the country. The staff has always been kind, professional and extremely helpful. Thank you!

AVOID AT ALL COSTS! My husband and I have a 25+year old, small business and have used UPS Store…read moreboxes as our mailing address. This location was our latest of 3 UPS Stores. The first two stores were consummate professionals, with excellent communication and service. THIS store is run by the most unprofessional, disorganized bunch of idiots, and I think they must've changed hands recently, because the first 2 years with them (this is our 5th yr at this location) was not terrible. Once a contract for services is signed, nothing more should be required until/unless at the next renewal the terms, pricing, or corrections/updates are needed. These people will repeatedly ask for forms to be refilled, indicating either extreme disorganization or something sketchy. They will claim the USPS requires the forms to be filled every 6 months to a year, which is absolutely NOT true (I contacted the postmaster). Additionally, they don't seem to know how to use the telephone or email they've been provided to contact a business box holder, so they leave written notes in the box with short deadlines to meet their idiotic requirements. During tax season, they decided to deny services in the form of returning mail sent to us at our prepaid, contracted box. This has caused us a major headache and is seemingly a breach of contract for failing to provide contracted services. The owner should find something more suitable to do, because "service" is a foreign concept to them. Advice to other business owners- find a different store or get a P.O. Box. I would never ever trust them with a package either.

Outstanding service! I had a couple of packages to go out FedEx, they were all ready to go but I…read morehad my twins in the car. I was dreading having to get them out, juggle both of them along with the packages just to drop off a couple of boxes that would take me about 5 seconds. I called them from the parking lot and they had a guy come out and get the packages from me. Thanks so much for making this mom's life a little easier!

They did such a beautiful job on a print order of programs for an upcoming event. The programs were…read morebeautiful and they completed my order in plenty of time for the upcoming event . Who knew they could print the color on one side and black and white on the other and fold the programs for the final product? Michelle did a wonderful job in helping me with this project for my organization.

The staff are very pleasant to work with and I've always had fast turnaround times on my projects.read more

I can't say enough good things about this business and their employees. They are not only pleasant…read moreto be around but also they are knowledgeable, honest and very affordable for the quality of work they provide! I enjoy going in to pick up my prints because I always leave in a better mood than I showed up. Yes, it's a print shop but it is so much more when it is a small business who actually cares about their customers. Our elopement announcements came out so well and were extremely affordable. I also have printed my digital art work here and they turned out great... I won't go anywhere else now that I have found this place.

Located in my backyard, thankfully. I shop there for holiday gifts and other things I need to…read moresparkle up my cheer.

Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store…read morein Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace.

This place has a good radio selection. It is on the smaller side of supply stores. The employee…read morethat was working there was extremely helpful and help me find what I needed. I am coming here again to get my supplyes

I've been doing business with Karen and her son Brian for YEAAARRRS. Great place for supplies and…read moreadvice. Every time I go to Loveland to drop a statue off at the foundry I work with, I stop in at the Depot. Reasonable prices, good selection and professional people!

Process was easy the lady at the front counter was funny and very attentive !great experienceread more

SHADY BUSINESS!! STAY AWAY and not very helpful staff except Marinna in the front office. We came…read morein with a trailer full of aluminum, brass, and stainless. We had an older gentleman separating all our items. He priced our load at $209.25. I was not satisfied as I knew what items I brought in. So I asked for help with Shannan, and she was rude and not very helpful. So I went to discuss the prices with the same gentleman, and I noticed them separating my load into different piles. Clean aluminum. Then he noticed I caught them and back peddled and weighed them for a separate ticket of $22.40. I know we had a lot more than $230 on that trailer. See pictures of items and of the stack they pulled out from one of my bins. Marinna said I could talk to management, but I think the public needs to know there is a possibility that you will encounter Shady business here.