Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store in Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace. read more

Downtown Ace Hardware sets the benchmark for hardware stores. They have many hard to find items, and will readily search and order specialty items if needed. The are abundantly staffed, and the employees are knowledgeable and and always very helpful. The quality of the products they offer is often higher than what I find at the big box stores; and I'd rather buy something which will work well and last a long time than buy multiple iterations of lower quality products. Their downstairs area has top quality grills, and a fantastic selection. It's a gem of a hardware store. read more

Decided to make it a day to spread some love. Downtown Ace is wonderful for many reasons! 1. The manager has always been wonderful in supporting girl scouts! He has been easy for the girls to work with in setting up booths there. 2. the staff is always super warm, welcoming and friendly! 3. local store! Great variety and selections! 4. Love the river tubes they get in the summer! Have purchased several! 5. the store is bigger than you may think! they have a really great selection inside! 6. they also have supported eagle scout projects which is great that they are willing to give back to the community like that. My son did an eagle project of rebuilding a bridge in lory state park. They gave him some supplies to go to that project and I know that they had given some supplies to other boys in his troop projects as well. Give to those who give back locally and support those who are truly local. This is a great shop! Will definitely be back again in the future! read more

Why would you want to go to a big brand hardware store when you have such a great local hardware store?!? Every time I come here I wonder why I ever go to the other stores, which I won't name...but their initials are...Home Depot and Lowes. The service here is great! The products are great! I always find what I need at a good price and they are always happy to order out for whatever I need. I don't see a good reason to go anywhere else. I have had such a great experience here each time I come. It feels good to shop local anyway and they are always so helpful in finding what I need. Great place! read more

I love Ace's, their knowledgeable and friendly staff! Definitely makes a huge difference in experience compared to Home Depot and Lowe's. Seems like a time capsule with laid back feel. Shop here! read more

I have shopped here several times over the past few weeks as I just moved and needed a variety of items. I spent over $800 between these visits and have repeatedly been surprised by how uncomfortable the staff is to interact with. They followed me around asking me if I need help like they're suspicious of me. When I needed to return an item(unused and still packaged) I was treated with suspicion as well. The vibe here is unpleasant and I will not be returning. read more

Love Annabelle, she is awesome!! I left very satisfied with the service I was given, and I am glad to have found her in the store!

This place will tow your car! DO NOT PARK HERE ! I came in yesterday- went next door to look at a second hand shop and with in 20 mins my car was towed ! Money hungry. I was so shocked and such an inconvenience to my family to have to pay $255 to get my car out of some boot-leg tow shop that didn't even have an office. The whole thing felt like a scam, and I will not be spending money in Old Town because clowns like this. I would rather drive to Denver than worry about dumb stuff like this. read more

First and foremost, this particular Ace hardware cuts and can program auto keys which is a huge win is far as convenience goes. Of course they don't carry the big heavy construction type items which is why they get overlooked for the big box stores, their wide selection of general hardware and excellent customer service should not be overlooked. read more

We spend thousands there but no more. Came in and walked around like we do and it felt like we were being cased and watched. I then heard employees talking about who was parking in the back. I guess they were trying to see who was there for ACE and who was using parking only. I get it but we have gone shopping there them ran next door to grab dinner. Then one employee yells loudly so every customer can hear. Run out snd tag cars to be towed. That's when said forget it. We will shop elsewhere Unprofessional and honestly rude. read more

This might be a weird thing to say but, I love this hard wear store. Every Time I'm in Fort Collins I come here. If I'm not looking for anything specific, I just like to browse. They have really fun gifts. Great stuff for your house and wine. And really cool Colorado specific items. Today, I got new copper mugs for my Moscow Mule's! Also, every single employee is so pleasant. It seems like they actually like their jobs. And they're always willing to help. As an extra bonus, they serve have free popcorn! Love this place. read more

Downtown Ace Hardware - Just looking - Hardware Stores Near Me - Fort Collins, Colorado

I am so saddened by the way my husband was treated at this store. We shop here almost exclusively to support local business however recently after getting cash from the bank in King Super my husband (disables bet) was notified by the checker that the $20 he gave her was counterfeit and her manager needed to talk to him. He paid by credit card (we have an active account in their system) and proceeded to the managers office where the manager accused him of trying "pass off" counterfeit $ to their store. He was appalled as he explained why would he pay with credit card using his name if he was trying to do that and that he was the victim of the bank not checking the money and would have to deal with that. My husband was so embarrassed by this managers accusations and told him that he would never shop in their f'ing store again and left. A couple hours later the police show up at our home and the officer said they had to come out because the manager had called informing them that my husband was passing counterfeit money to them intentionally. The office was gracious and apologized for even having to come out as it was obvious with our almost daily purchases as we worked on a project that this was the manager being vengeful. He even offered to give us his name to file a complaint. We declined as this is the best complaint we can file. My husband has fought for our country and is severely wounded. He loves local stores and just wanted to support them. It is appalling that he would be treated this way. Thankfully the Fort Collins police were gracious and even apologetic with this. So much for "Ace is the place with the helpful hardware man" read more

Where else can you get a cookie jar or any other kitchen need and plumbing supplies and vintage army containers and free popcorn? Only at this wonderful family owned store. They are all very helpful and knowledgable. A huge plus in my book. And you can be in and out in a flash. There's extra parking in the back and a rear entrance. read more

Downtown Ace Hardware - Popcorn holders. They think of everything. - Hardware Stores Near Me - Fort Collins, Colorado

Ace sent me a $10 off coupon because I recently bought a new house. So I came in yesterday morning after a highly predicted and anticipated snow storm and they didn't even have snow shovels in stock. Guess its back to the big box stores instead of the locally owned . Didnt even get an apology from the store manager for my wasted trip. Anybody need a $10 off coupon? Maybe they have what you need in stock. read more

Yep, it's only a hardware store, but this place totally gets it. Superlative service, positive energy in abundance, knowledgeable staff. Huge store has everything you need for your home or property. Two floors, loved the original flooring on the main level that added even more character to the visit. Fun household items also, someone has a sense of humor on their staff. If I lived in Fort Collins, this would be a regular stop. read more

Very helpful, nice people who work there. Great to have a store downtown that carries everything. They didn't have a Treager grill that we wanted... ordered it and they had it quickly. I have also bought a bunch of tools and house supplies. Nice to deal with real local people and not have to walk a mile in some cavernous big box store. read more

Bait and Switch - Worst kind of Merchant - No Honor This store does not Honor the Ace Hardware coupons. Clearly a Bait and Switch to get you into the store. Once in - the Store Manager will tell you - "though". I know this seems petty but if they do this - what else? Does Ace Hardware Inc. know this local merchant is dishonest? They will..... We try to shop - local - but this Store is NOT LOCAL and does not deserve any loyalty. read more

Manager thought I was shoplifting and had me empty out my pockets. Otherwise, customer service was real good. Helped me find the right saw.

We have been going to Downtown Ace Hardware for 16 years. We parked in their lot and wanted to grab a coffee before going in and looking at paint, which we were planning to purchase there. We got what we needed and left- only to find that they put a tow notice on our car. I went in to ask about it and the manager said, "you walked away, and I don't know you." Wow... we don't go in there every day, and yet, we are regulars. You watched us walk away, but you never noticed us in your store? No one asked us for help that day. We will not be buying $500-1000 in paint there. Parking is an issue in downtown. We all know that. Giving your customers the benefit of the doubt is something that can't be taken away. You will drive customers like us away by threatening to tow them. We are very upset with how we were treated. We can get your products anywhere. We chose to support local, and you chose not to support us, your community. No stars. read more

This is the bee's knees of harware stores. The workers always seem excited to help customers. If the worker you're with doesn't know the answer to a question they are all connected by headset to one another. The store is smaller than a megabox store, mostly because it doesn't carry the extras (lumber, appliances, fixtures, etc...) but the store does have everything you'll need to fix a basic problem. The store gets extra credit in my opinion beacause if they don't have an item, they'll refer you to a competitor that does. read more

This Ace seems to have it all! They have your basic stuff that hardware stores have but they also have a very nice home decor section too! Downstairs there is furniture everywhere that you can buy! Definitely the best Ace that I have been to! you can just browse around here forever! The staff is also very friendly and eager to help which makes this place a great pleasure to go to! read more

Great customer service! Every time my boyfriend and I have gone in, they really go the extra mile to give us the best experience. They also carry most of the obscure tools my boyfriend always needs for projects. Also, they have a great return policy. We were able to return something without having a receipt because they were able to look up our purchase in their system. Very convenient! read more

Polite and Engaging Staff. No Nonsense take you straight to what you request. Make sure it is what you want, see if there is anything else and move on! Just right in my book. They had the odd part I needed, I bought it and move on! I would go back for sure! read more

Downtown Ace Hardware - Hardware Stores Near Me - Fort Collins, Colorado

I came in to get an unknown key cut and some welding rod and hugh went out of his way to help me get just one stick. He called five other places to help me find one before they closed and then searched for a duplicate key blank without knowing what it was for when everybody else had told me they couldn't do it. So kudos to Ace Hardware and say hi to Hugh! read more

Can't recommend this store enough. Despite being much smaller than the "big hardware stores", they have a much better selection and a ton of very helpful people to answer questions and help you find what you need. read more

just had a great experience at Ace Hardware, downtown Fort Collins. I needed help on a few items and the associate that assisted me was Brad. He is exceptional - very courteous, professional, and very helpful. He's great! I do like this store and because of him, also, I definitely will return. Time spent in this store finding your items, or just browsing, is time well spent. It's like a combo of The Cupboard meets Michael's meets hardware. Like this store and Brad made my visit there very efficient and smooth shopping. read more

I went in needing two things that I wasn't 100% looked like and with the plan to make sure I keep the receipt in case I buy the wrong thing. After wandering around with no luck, Valeri came to my aid. She found what I was looking for and went the extra step of putting it on my car for me. She was extremely helpful and went above and beyond my expectations for any store, not just a hardware store. read more

Ace is the Helpful Place. This trademark slogan holds up at the downtown Fort Collins Ace Hardware. Every time I have gone in there I have not only found what I needed but got a handful of useful tips as well. Most everyone has been helpful if not a bit annoyingly friendly. Their home section has great nick-knack gifts that have been perfect presents for Mom/Dad/Grandma. I have used their key counter often and I have yet to have a dud key made (better than other Ace's I have been to). One complaint I have is their flower selection over this summer, I went in a couple times to try and find potted flowers for friends and most of the selection was pretty wilted or smashed. Overall not a big deal, I went to the home section and got some other cutesie gift instead. Downstairs is the patio store and if you go at the right time of the year you can snag some pretty good deals. Overall a convenient store with a lot of helpful people who are more than willing to provide 10 answers for 1 question. Keep up the good work! read more

Bought a composter from these guys this past summer. It totally fell apart. We brought in a picture of how it looked in our yard along with its remains and they gave us a full refund!!! Yay!!!! read more

I have been into this Ace a few times, sometimes with success and sometimes not. However, on this particular occasion I was assisted by two very helpful employees (Doug and James) that worked with us for nearly two hours to help complete a project we had been working on for a long time. They were helpful, knowledgeable, and kept our budget in mind the whole time. I'll definitely be returning in the future. read more

Manager was more interested in imposing his caricature of service on others than leaving a self-sufficient customer to his shopping. He just would not leave me alone, despite my saying five times that I was fine and did not need any help. So I went to Clay's Ace where I found a better/cheaper deal on the Shop Vac I wanted. I will spend my money elsewhere from now on... This guy was a real piece of work. All he would do after I told him I was OK and did not need any help was repeat: "We like to take care of our people." "We like to take care of our people.""We like to take care of our people." over and over... After 12 years of shopping at Downtown Ace over the big boxes, including my Weber Genesis gas grill, lawn mower, garden furniture, paint, tools, Christmas lights, plumbing fixtures, etc., this guy ruined it for me. I will definitely NOT be back. Going to Home Depot or Clay's Ace down south instead... read more

How does a hardware store get 4 stars you ask?! By having everything you need and super friendly staff! This place isn't your grand-dad's hardware store, or maybe it is. Well anyways, it has everything I swear. Need a coffee maker, they have it, a fan, tools, chinaware, a new hat, yup they have it. Seriously, I've never been to a hardware store like this one! If I need something for my house, this will be the first place I check cause they will probably have it, and the staff will be friendly enough to drop what their doing and help! read more

Super helpful staff. Very knowledgable and takes the time to make sure you get exactly what you are looking for. Even installing onary key batteries. Refreshing after helplessly wandering large Walmart and Home Depot asiles. Great downtown asset. read more

Epic customer service. Friendly helpful staff always glad to see me. Makes me feel like I'm in a small town. Staff carry dog treats. Our dogs love to come in and the staff are happy to see the dogs. Sometimes I just go in to wonder around I like it so much. read more

Terrible management and customer service is horrible. I tried to return thing 3 different times and each time there was some stupid excuse as to why I couldn't one time I had a receipt and since it was from a different ace they sold the product cheaper and they actually wanted me to be okay with getting less money back than I paid .wow and then they sold me some pruner and they were used once and weren't working like the other pair I have sane kind and wouldn't give me my money back WITH MY RECEIPT... WOW, ACE HARDWARE ON HARMONY IS WORTH 20 MINUTES OF DRIVING THEY ARE AWESOME BUT AS A BUSINESS OWNER THEY LOST MY BUSINESS AT DOWNTOWN STORE FOR RUDE PUSHY AND LACK OF CUSTOMER SERVICE LACK IS BEING NICE NON EXISTANT read more

Great downtown hardware store with the help you need to buy the right item. This hardware store is an important urban amenity to a thriving viable walkable downtown. read more

Downtown Ace Hardware has it all! A hardware store mixed with decor, and anything else you could need. The staff are always super helpful and knowledgeable. John was especially helpful both in helping my boyfriend and I find the correct way to hang things from our ceiling and making us keys! 10/10. read more

Such a great location, very clean and some people are very helpful and knowledgeable that work there. Unfortunately though, almost every time I've gone in here I have been led to buy the wrong thing, have waited for help only to have to wait for the people that work there to finish their conversation before someone acknowledges me, if they even do. Even though the location is convenient when you're in town, I avoid it. I would rather have helpful and polite people working there. read more

Always a very helpful place! Last few times I've been in there they have gone above and beyond to help troubleshoot and find a solution to the problem. Couldn't find a big enough wire to hold the current, but the manager found the solution and it worked liked a charm. Thank you!! read more

Many compliment the customer service provided here. I have a different story regarding the Bissel carpet cleaners that are rented here. M, an employee, carefully explained how to operate the cleaner and showed me what needed to be done prior to returning it. So far so good. I follow the instructions and at first the carpet looks better. Then I notice that the cleaner is leaving grey streaks. More passes and more streaks. I took the cleaner outside and examined the brushes underneath. The problem was evident immediately. Brushes rotate inside a plastic housing which after many uses had become filled with a grey sludge that continually leaked and streaked my carpet. I took it upon myself to remove the brushes and clean the housing as I was in a bind. After that it worked fine. But it took a lot longer than expected. Here is the customer service angle. Upon return, I explain all this to another store employee. The best he could do for me was "sorry". Well I am sorry I can't recommend Downtown Ace Hardware. read more