Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store…read morein Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace.

Downtown Ace Hardware sets the benchmark for hardware stores. They have many hard to find items,…read moreand will readily search and order specialty items if needed. The are abundantly staffed, and the employees are knowledgeable and and always very helpful. The quality of the products they offer is often higher than what I find at the big box stores; and I'd rather buy something which will work well and last a long time than buy multiple iterations of lower quality products. Their downstairs area has top quality grills, and a fantastic selection. It's a gem of a hardware store.

20% of tongue and groove etc we bought was worthless and unusable. Tried to get it rectified and…read moreguy on the phone was a total jerk and basically said F Off... spent $10,000 and they treated me like scum. Do yourself a favor and go with someone else, Mawson sucks...

Nick at Mawson Lumber was a great help figuring out exactly what I needed to order, and then…read morearranged to have the items delivered (they were bulky and a bit heavy, and I was not sure how well my car would work). Thank you, Mawson!

Home Depot is my favorite home improvement chain. I even own Home Depot stock! So, my experience…read morehad to be terrible to give this location 1 star. In short: I placed an online order for two items that were both shown as being in stock. Got to the store, only one item was actually there. So I cancelled the online order and bought the item they had. Simple, right? Yes, except for one thing: getting my money back for the online order. That took over 3 months, more calls to this location and corporate Home Depot than I can count, and finally I had to file a BBB complaint against corporate HD. As soon as someone with a brain saw my complaint, they immediately refunded my money. But I can't get back the time I wasted, and I really don't appreciate the numerous times when I called this location, had someone tell me they'd look in to it and call me back quickly, and then didn't - ever. This store is poorly managed.

Groups of employees hanging out and chatting with each other. Ask for help and they are happy to…read moretalk to you and explain how they don't know about the materials for your decking project so come back during the week when the pro person is there... when I HAVE TO WORK. Do you see the flaw here?

Customer service was amazing not only on phone but in person Very helpful and the prices are great…read more They cut wood to length you need

Eryn is fantastic! I just finished placing a window order with her and she's done an amazing job…read morefrom start to finish. From the moment I first contacted her it was clear that she possessed a thorough knowledge of the products and cared deeply about providing top-notch customer service. She has been very helpful with answering questions and responding to emails quickly. I can't recommend Eryn highly enough!

Google says they are closed permanently, and when I tried to call their phone number, the phone…read morecarrier said it was no longer in service.

They wanted $159 for a Taco 007-F5 water circulation pump (and would not come down at all). That's…read morehigher than Grainger - which is saying something - and MORE THAN DOUBLE online pricing, including shipping!

CD Fasteners has a broad stock. Often they have in stock the odd fastener that the other stores do…read morenot have. When I describe an odd fastener they know what it is and how to get if it is not immediately available. Always excellent, timely service... family owned and the family dog is cute and friendly.

This place rules! If you need fasteners for literally anything, you must come here. They're cheap,…read moreand their selection is unparalleled.

do not shop this website. they keep customer info, including passwords (!) in plain textread more

Bought a nice bookshelf. Staff are friendly and helpful. Need to spend more time looking as the…read morestore is packed with bargains.

I've only shopped here once but the wife and I found a large solid wood well built dresser that we…read morelove for $60. Prices varied with some antiques being higher priced but still very reasonable. The quality and prices were considerably better than even the local ARC thrift store. You could go to Walmart as one reviewer mentioned but you will wind up with poorly made composite wood "furniture" that will cost you the same or more and won't last as long. The one downside I noticed was that they do not deliver. But that was a minor issue for us. We'll definitely be checking here first anytime we are looking for furniture in the future. It's worth mentioning that they are willing to haggle a bit on the price, especially if you are paying cash.

Randy sold us a door that does not fit and we bought it after sales lady told us how to measure our…read morecurrent door. The reason is the receipts says no return after 7 days. Installer got sick so we didn't know until day 9 the door was wrong. Unfortunately, he stated that's our problem even after I offered to pay a restocking fee and purchasing the correct door from him. Stated its not his fault customers don't read, and he can't be expected to take back items and lose money. The business model here is very short minded and not customer friendly. You take the extra step and build a relationship with your customers, not speak of policies that serve who? Anyone who in the serves business should use this review as the example of poor customer service.

From the owner: **Formerly known as Mobile Home Parts-R-Us**…read more We are Colorado & Southern Wyoming's #1 Manufactured Home Hardware Store! We stock Mobile Home sized Doors, Tubs, Windows, Heating & Air, Plumbing, Electrical, Skirting & much more! Located in North Fort Collins, half a block North of HWY 1. We offer competitive pricing for contractors. We are open to the public!