I have been more than pleased to patronize this hardware store which improved drastically when they obtained the Ace Hardware franchise. However, the key to the outstanding service has been the store supervisor, whom I will not name directly, who kept the business running like a clock for a few years now. For some reason he was taken off the work schedule just in late spring/early summer arrived this year, just when most of us begin to tackle myriad projects that have built up over the winter months. The store quickly went into chaos. I found the store closed during advertised hours over a half dozen times through the summer with no sign advising why, when/if it would reopen and the turnover in staff was such that many of they were not very helpful. Additionally, inventory lapsed and I found many items out of stock. This previous supervisor kept it running smoothly. His business acumen, attentiveness to customers, constant training and guidance with staff that was obvious, constant and visible on nearly every visit. This owner has been clearly out of touch with what made the business so enjoyable prior to this year. I now plan my hardware purchases as much in advance as possible so that I can visit Home Depot or Lowes on shopping trips to Fort Collins just because I can't 1) be sure they will be open and 2) that they will have what I need in stock. Sad state of affairs. read more
