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Reviews With Photos

Ace M.

Order a Plymouth Foam Garage Door Insulation Kit (Order #: LAWR19541). This kit comes with 8 panels for my garage door. When it was delivered, 5 of the 8 panels were damaged. The delivery department did not even put my product in a box. The foam insulation kit was exposed and shipped that way. Of no surprise that it was damaged during delivery. I contacted customer service and they initially responded to me asking that I send them photos of the damaged items. I reply and sent them the pictures. I follow-up with an email the next day asking if they received my email, waiting another day. I didn't hear anything so I went online to find a human number 715-876-5911 and left a voicemail. Someone finally emailed me back but instead of telling me how they were going to fix it, they asked another question and that how many panels were damaged. I responded with 5 of 8 and it's been 3 days and I have yet to hear back from them. I have tried to follow up with them since then, but they are ignoring me.

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4 months ago

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10 months ago

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8 months ago

Sam! Could not have asked for better customer service! Seek him out, and he'll take care of you.

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2 years ago

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8 months ago

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6 years ago

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6 years ago

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7 years ago

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7 years ago

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10 years ago

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8 years ago

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9 years ago

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6 years ago

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12 years ago

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11 years ago

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7 years ago

I LOVE Menards! The selections are great, they always have AWESOME sales, and they let me have my dog in the cart. Couldn't ask for more!

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9 years ago

Excellent product line for my basement project. Courteous and knowledgeable personnel throughout the store.

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Review Highlights - Menard's

I got my questions answered in the lumberyard behind the store.

Mentioned in 2 reviews

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Ace Hardware

Ace Hardware

(3 reviews)

Soon as i walk in the door the kid tells me i need to leave my purse up front. Why would i do…read morethat? Was this kid carolson accusing me of being a thief? I work a full time job and have bought everything i own . Im appauld that this is ok. Im half spanish so my skin color is slightly brown. Is this why i was asked to leave my purse? It was a mediom size purse but regaurdless of the size is it really necassary to lose good buisness by trying to make someone leave there purse at the front of the store? What a humiliating experience.

I purchased a new Weber grill for the Mathews Mint Hill Ace Hardware store around 6/30. I wanted…read morethe grill for July 4th. I paid for them to bring the grill to my house. They did however after using 1x I noticed the temperature gauge didn't work. I called and the store mgr. said he would order one. After a week I didn't hear anything so I called and the mgr. said he wasn't sure when the new gauge would arrive. Really??? I said that since the grill was less than 30 days old he needed to either replace the gauge or come pick up the grill and I will go somewhere else. He found a gauge in the store however expected me to come pick it up and replace and return the old one. That's awesome service. I said no of course and they replaced it. About 3 weeks later I needed a new lawn mower. I gave Ace another chance because I wanted a Toro. I used 3x and it's leaking oil. Once again, the NOT HELPFUL manager said I would have to take it some where because they weren't licensed to work on Toros (EVEN THOUGH THEY SELL THEM) Now I have to take time out of my day to take this mower to somewhere that can fix it. NEVER NEVER NEVER buy anything from ACE. Not the helpful hardware man.

The Home Depot

The Home Depot

(20 reviews)

$$

I shop there because of Kevin. He is very helpful. I was in today doing some plumbing and he had…read moreall the right answers. Thank you Kevin for your great customer service.

Normally I enjoy a good trip to the depot, but this time not so much. I was on a weird mission…read moretoday for a laser level that needed to show up on a dark surface. I asked a gentleman named Andrew for some advice as I don't necessarily know what I'm looking for. I wanted something stronger than the previous laser level I had. And I asked about one that was $149. He said it should work for what I was looking for. I wanted to read the box to determine but since it was a locked up item I had to first purchase it. I decided (poorly) to purchase a cheaper one. Well since I purchased it, I decided to open it and test it out. Turns out it was not going to work for what I needed it for. So I returned it. The lady at the returns desk was semi understanding the first time. Than I decided (poorly again) to purchase the more expensive one in hopes it would work better. Well it did not. So I decided to purchase the original one I should've just went with the first time. But the entire time, every employee(the self checkout, the customer service desk etc) werel staring us down, making sure we weren't stealing (items we had paid for let me remind you) and hassled my husband during the return. I understand they were doing their jobs but why would I purchase and continue to purchase an item to try it out to see if it was what I needed it for and how it would work just to "steal it"? Being treated like a criminal when you are being upfront and honest with the employees isn't a great feeling. We didn't do anything wrong, you had no reason to ask which door we came in, where we parked or what we were driving. When all we were trying to do was purchase a laser level that we couldn't test without purchasing and instead of dragging our cranky toddler to and from the store three times, we just tried it out in the parking lot. My apologies for the long review but the whole story was needed to explain that employees staring down, making phone calls to the other side of the store, and asking those types of questions isn't necessary when someone is trying to navigate something they aren't familiar with. What's the point of returns or accepting them if you are going to judge someone for buying a similar item because the one they first purchased didn't work? Also might I add if I was going to steal why would I show up with a very noticeable feature, (ie my hair is neon orange) Not everyone is a criminal.

Harbor Freight Tools

Harbor Freight Tools

(2 reviews)

Customer service is excellent in Cheyenne WY. I needed a small part for a tool that I had…read morepurchased and they were able to fix me up. They saved the day, a Sunday, when a specialty shop would have been otherwise closed. Great job guys!

The store advertises "clearance" on their drill presses, one being a standalone press (3/4 horse…read moremotor) for the price of $299. The other one, exactly the same, except it is a table model for $199. When I pull the description and sku tag to go to the register to pay for the $299 model the conversation goes like this: REGISTER HELP: Sorry, we don't have any in the store, we haven't had that for a long time. Me: What about the other one? REGISTER HELP: Um, no. Looks like we don't have that one either. We haven't had that in the store for a while (as she looks at her monitor). Me: Are there any stores in the region that have one or the other? REGISTER HELP: (Scanning the monitor)....Yep. Looks like our Scottsbluff, Nebraska store has one. And there's one in Brighton, Colorado and Sterling, Colorado. They have four of them. Me: Can you have one sent from another store? REGISTER HELP: No (shaking her head). But you can go to Scottsbluff and get one. Me: No. That would be a 200 mile roundtrip-drive. Can I buy the floor model? REGISTER HELP: (Shaking her head no.) No. (No explanation given.) Me: When will you have one in? REGISTER HELD: We don't know. I don't see anything on the freight order. Me: Well, can I pay for one now and when it comes in you contact me? REGISTER HELP: No. I don't know when we will get them or even if we ever do. Me: So let me get this correct: You are selling an item for clearance which you haven't had in the store for a long time, and you don't know when any are coming in, or if they will ever come in. And you won't sell the floor model even though you can't get the item? So...the floor model is just for looks because you don't have the item, but you put it on clearance. Right? REGISTER HELP: (smiling and shaking her head in agreement). Yeah, I guess so. Me: And this is the standard way that China-Freight tools does business? REGISTER HELP: You can keep calling to see if we have any in. Me: Every day until when? REGISTER HELP: I guess until one shows up if we can even get them. The idiocy wasn't worth pursuing despite the most basic elementary terms of logic and reason. I took my business elsewhere.

Menard's - hardware - Updated May 2026

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