Awesome people. The virus has kind of shaken things up, before the staff was very happy, smiling and seem to enjoy working at their store. I think that spirit is getting them through. Not the most Choice of clienteles shop at Menards. These particular customer's are ravaging the store during a health restrictions. Tripling the essential workers burden. It's super sad, I only go there when I absolutely have to. I used to go there 2-3 times a week. read more

Love Menards and their deals. Christiana at the front desk (blonde/middle aged woman) had a foul attitude and found humor in the loss of thousands of dollars of plant life in the woefully neglected garden center. No intention of speaking with management. Joked about them being over watered. Cold snaps, whichever way they put it- the garden center is abysmal. It's beyond depressing. Other shoppers spent more time remarking on the death counts of plants instead of shopping for them. Crispy ferns. Dead monstera. Fruit trees dead in their planters and wilting. Corporate needs to know that they are bleeding money by not taking care of their products, and it's a shame because the selection would be nice if they would just... water them. Not laugh and tug themselves around when they could just simply hook up the hoses and give 10% effort. Idk if they are short staffed or what, but even the garden center manager is "aware" of the issues and each time we've gone in (3-4 times this month and a half for home projects) the situation is getting worse and worse. They just let the trucks dump the plants off and leave them to die. Why take care of something and give customers something of value when they could just hope someone can save one off the truck before it winds up at the morgue for plants. Look at the photos. Tells you a lot. And again- talked to staff. They even find it funny. They don't care. Just- tremendous waste of life. Both with speaking with the care desk and with how they handle plant life. read more

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We were in desperate need of a propane tank for our 5th Wheel as one of them would not open or close. And the cashier Barbara was rather snippy. She said put that up here and suggested that we turn it around so that she could use her little scanner gun to price our tank. When I asked her about the rebate that came with it, she said oh those are over there at the counter and you have to mail that in, but you do have a year to do it. When I asked her where we could fill the tank with propane, she said oh we don't do that and they don't do it anywhere in Cheyenne. We thought that was a little off. So we asked her again and she said oh you have to go 45 miles south to Fort Collins. So we thought well that's where we're staying is in Fort Collins so we figured that was OK. So when we got out to the truck, we googled it and you can fill it at several places in Cheyenne as you can anywhere else. So Menards does tell their employees that you can't fill new tanks within a 45 mile range of their store. And when you look it up, it's because they want you to exchange it in their outside exchange bin where they make more money. So little Barbara lied to us telling us that we had to go to Fort Collins when we could've just gotten it filled in Cheyenne before every place closed in Fort Collins by the time we got there. That is the reason we gave Menards a 1 rating. I've never really like Menards to start with when we visited areas that have them and probably never go back there. We'll do the extra travel to Home Depot or Ace Hardware in the future when traveling. By the way, Cheyenne and Wyoming have no such law stating you cannot fill empty tanks or refill tanks. Individual stores can refuse for any reason that it's unsafe to fill the tank because of damage or the tank is old. But there's no loss saying that they cannot fill tanks in the state or city or anywhere else in Wyoming. read more

Menard's - Receipt - Hardware Stores Near Me - Cheyenne, Wyoming

We placed an on-line order. P/up was a joke. We had to drive around & walk around finding all our items in the yard. This was after receiving notification that our order was "ready". Signage to find the correct sku numbers was not at reading position but 30 ft in the air, in fonts that someone with young eyes would have no trouble reading. We were at that store for two hours for 8 items. We are remodeling our home & this was the first order with Menards. We will not return. Customer service was poor across the board. In the actual store, we asked a clerk for help & the employee had no idea where to send us. The employee working the desk for pickups was apathetic at best.The woman at customer service seemed overwhelmed. I didn't encounter one employee that seemed happy to help. read more

We had a fridge delivered on January 16th. The delivery guys basically just dropped the fridge in and left. It was not balanced. Will not purchase from menards again. Not a good experience. read more

The worst hardware/home store I've ever shopped in! NOT because of their merchandise -- they have TERRIFIC stuff, it's packed with super good merchandise. BUT, their gimmick "11%" rebate is a total JOKE! They suck you in thinking you'll be saving money. But, I spent nearly $1,000 here on three visits and never got a nickel back! They give you a form on your way out of the store, asking you to fill it out, document your purchases, answer a bunch of questions, and mail it in (with your own stamp) to see if you "qualify" for the 11% rebate on any of your purchases. If you do, they'll supposedly send you a check two months later! Filling out the form and putting all the info together is WORSE than filing your taxes with the IRS! Seriously, Menard's 11% discount program is a total joke, possibly bordering on fraud. Bottom line -- if you don't fill out their forms correctly, you end up spending MORE on merchandise that you can get at other stores, or on Amazon, with instant discounts. Just give me even 5% at checkout and I'd be happier than getting NOTHING trying to fill out all their stupid forms, mailing them in and waiting forever to hopefully get some money back. With Home Depot, Walmart and Lowe's nearby, who all offer instant markdowns and savings, plus many online options, there is no need to waste your time or money at Menard's. They'll never see another penny from me again! read more

Sam! Could not have asked for better customer service! Seek him out, and he'll take care of you.

I had a great visit. Everyone I encountered was friendly and helpful. I had to get cat food and lumber. I got my questions answered in the lumberyard behind the store. Thank you! read more

waiting patiently for Weston to help or even address us with a head nod a thumbs up something...instead keeps answering the phone or walking off in the other direction or staring blankly into a computer, suggest you brush up on your customer service training. read more

Never ever get help in the yard can be employees standing around joking laughing ask them to help they've said in more than one occasion we will after we do. This and they aren't doing anything except talking or if you walk towards one to ask for help they wait till you get up close then drive away what happened to customer first???? The store inside is great the guard shack people are great just the yard ppl are ruining the store read more

Right now I am so pissed with the customer service area where customer pick up their doors. I called earlier this week to make sure that arrangements were all in order for my granddaughter to Pick up 2 special order doors for me, since I live over 2 hrs away each trip. I was told that they would assist her in getting the doors loaded onto her truck and then I called again this morning to make sure they would cover the portion of the door that extended past her tailgate with plastic. I was assured this would happen. When she requested assistance she was told they were TOO BUSY!! Thousands of dollars have been spent at this location on doors and this is their customer service. BS!! read more

Had a very poor experience with a worker named Odyssey. We were trying to check out, and after a morning of running errands with my husband while being 30 weeks pregnant, we were waiting for the person in front of us to check out, I had to use the restroom while my husband waited for us to check out. As I tried to leave the checkout line to use restroom, the woman named Odyssey barked at me and told me that I was not able to leave the space behind the checkout... she literally told me I was not allowed to leave the area. I don't understand why, as I had nothing in my hands, my husband was holding all of our items to check out with, and all I was trying to do was use the restroom. Incredibly rude, unprofessional, and completely uncourteous to a person who is 30 weeks pregnant and in need of a restroom. It's too bad the Menards chooses to hire people with such a lack of, not only customer service, but just basic human kindness. read more

Have you ever wondered what having a Home Depot, plus Ace Hardware, plus Murdochs, plus Guirys, plus a small grocery store under one roof would be like? Make it hyperMurican and you have Menard's. You damn near need a golf cart to shop one of these, but they have a LOT of merch here. Prices are all over the board from very reasonable to 100% higher than their competitors but it can save time if you know where everything is. read more

I drove up from Denver trying to find appliances not carried by stores here in the Denver area. Met Barbara, an appliance salesperson who refused to listen to my needs. She Was unwilling to hand me off to another team member even though she had to go. I left her two pages of detailed items I was looking for and was promised a phone call on Thursday NOV/21/2019. Phone call was not returned. I found the store staff to be unwilling to follow through and basically incompetent. I don't see any compelling reason to shop here. Menards has really done downhill the last few years as a chain. You disrespected my time, money and broke your promises. Dispicable. read more

Menard's - Hardware Stores Near Me - Cheyenne, Wyoming

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I got talked into buying a product that had been special ordered and returned by someone else. Their employee never told us it couldn't be returned. He loaded up our cart and even took us up to the cash register. Turned out we didn't like the product and tried to return it. They wouldn't take it back. We totally got scammed by one of their employees. We are done with rip-off Menards!!! Always will go to Lowe's now. I've always been treated fairly at Lowe's. Menards scammed us out of several hundred dollars. read more

We purchase large building materials for our jobs here. We often need to have good communication to verify expediting materials. Harley Owens is an awesome team member at the Cheyenne location. His attention to detail and great attitude deserves to be acknowledged. We appreciate his efforts, as well as Menards for our supplies. Harley single handedly provided us all we needed in a very large order, and solidified my faith in having a continued business partnership with this establishment. We appreciate you Harley! Great work. read more

Neat store. They don't give a military discount; unlike Home Depot and Lowe's. Come on Menard's, support the military. Between the ANG, ARNG and Active Duty, there are tons of underpaid military folks in the local area. read more

I ordered a full kitchen worth of cabinets and paid extra to have the pallets delivered to my home. Everything was in great condition-better than I expected. It was only missing the toe kick pieces. After going back and forth on the phone, Stephanie called and said she would deliver them herself to make sure I received them in perfect condition. The Menards store is located in Cheyenne and I live in Laramie-almost an hour drive. I was so amazed at this customer service! I can't say enough about how appreciative I am at her going above and beyond expectations. Thank you Stephanie! read more

I will NEVER NEVER NEVER shop there! So help me I almost drop kicked a little old lady that lost her mind over my mask. We were there because we're building our house and planned on spending thousands but nope. We went to Lowe's and it was a breath of fresh air! Amazing customer service, amazing ideas, friendly people and no pressure, I felt like I was home. Menards is also HORRIBLE with kids and you don't play with this Grandma, my Grands are EVERYTHING! read more

I love this place. the people who work here are very knowledgeable about the products they sell. the price is just right. would recommend 10/10 read more

WHATAMESS!!!! My husband had to drive 2.5 hrs (one way) to pick up construction material- by the way, he had received an email saying his orders were ready to come and pick them up- so when we get to the store it turns out that half the orders are not there. Everybody blaming everyone and everything but their ineptitud! Now he has to come back and pick up the rest of the orders whenever they actually get here. They want to charge him 2.17 /mile to deliver to where we live, yeah sure! So discussed by the lack of professionalism, and the absence of management and customer service. If I had it my way I would never do business here, ever! But we live in the middle of nowhere and our hands are tide with not many options. read more

Awful customer service. It is an hour and a half drive for me, so I purchased everything online first. Took over an hour to pick up an online order. Had to go around the store, get print out from customer service, grab a cart, go to the back and pick out the order myself and then go through the checkout line. Would actually have been faster if I purchased the items in the store. Then, one of the stair stringers I purchased online was out of stock when I got there. Got home, and one of the ceiling fans I purchased was a returned product that was missing two major components. Now o have to make the three hour round trip drive to hope they can get it squared away. Should have listened to my wife who had such problems with them in the past that she refuses to even step foot in their store. Thanks for wasting my vacation days Menards!!!!!! read more

I ordered vanity from Menards. Ship to store. I picked it up and brought it home. When I opened the box the vanity was broke. I went back to store and told from desk person about the issue I had and asked to talk to a manager. She said what is the big deal just get over it. I talked to the manager and they said they would address the issue and let me know what the remediation is. No call back. Worthless store with worthless staff. I will not be spending anymore money at Menards. read more

This place sucks! I'm working the state Capitol building and sent to pick up supplies and materials quite often. Our company purchases thousands of dollars within the community to keep us supplied. When I go to home depot seems that I get treated better at the register. Today is a perfect example, I'm sent to menards to get "mason's" sand bags. So I'm sent to the contractor counter. I told the guy at the register "I want a pallet of masons sand". He works the computer keys and tells me if I buy 4 extra bags I would get a discount, great go ahead! I take the ticket to the check out, takes 20 minutes to get checked out there when they call for the credit card. Now, gotta go around to pick up the sand. Go to the kiosk into the lumberyard and the girl checks my tag and tells me I cinn pick up my cement at door #13? "WHAT"! I told the guy sand, not cement! She tells me to go back in the store and make the change. What should be 30 minutes now is moving into an hour check out. Back inside, the guy says he has only 44 sacks of the sand. Back to the check out after the tag change. Bach to door #13, nobody there then I find blue shirts huddled up talking and I find the guy in charge and get him to asign someone to load my truck. Finally here comes my pallet and the driver tells me he has only 40 sacks, tells me what do I want to do? Me, I ask him "what do YOU want to do? Tells me I can go back inside and change the ticket again or Come back later tho pick up the other 4 bags. Time is money!!! I've got guys back at the jobsite waiting for sand and get this kind of runaround here! Guess I should share my experience with other contractors on the project and suggest other suppliers like home depot or lowes if they're in a hurry. Now, menards owes me 4 sacks of sand, I'll wait to see if they really do call me to Come back and pick up the sand, shouldn't they deliver the sand to me at this point? read more

Bought $550 worth of 2x8 lumber that were 26' long and they were gone by the time I went to pick them up. No help from the GM or guest services. Been shopping here for years but never will again. Don't shop here unless you want to get screwed in the end. read more

I purchased a light for the kitchen on mandars.com There was a Rebate of a little over $13.00 When I got to the end of my purchase after paying, it says I can only use the Rebate at a Manards store. Ok I live in Southern Cal. How does that work? A little deceiving to advertise a Rebate and after paying say only use at store not even at Manards.com where I bought the light. I wrote an email to them and will up date my review if the discount me purchase to make up for the rebate. read more

This company is a complete mess, they will be out if business in 5-10 years, probably sooner! Never order from them zero customer service. They use a one star shipping company called Estes. They don't care about your time or you. Sad! read more

We live nearly 50 miles away but gladly drive to their store. The selection and guidance is worth the trip. The selection is SO much better than places like Home Depot or Lowe's. The advice from their staff is legit. Today we had to return some stone facade that wasn't exactly like the color on display. We would have paid the 25% restock fee if needed, but they said "if it wasn't as it was shown to be, we won't charge you". WOW! We turned around on the spot and purchased a different product, somewhat more expensive, that should meet our needs. On a previous trip they gave me advice on a garage door problem that saved us hundreds of dollars and helped me fix the problem. Great store, great folks, great experience. Highly recommend this to anyone, even if you live a hundred miles away! Thanks to Menard's. You've got our business! read more

I drive an hour to my nearest Menard's. I go past Lowe's and home Depot before I get to the store. There are very few items that I have NOT found or an unfriendly sales person. Can't get any better than this, unless you're just looking to bitch and moan!!! I am building a new house shortly (Well over $900K) and a majority of my appliances, electrical, plumbing and water equipt will be coming from Menard's. read more

Worst experience ever! Went for some supplies, but ended up having to special order some countertops. The guy in the countertop department pawned us off on the plumbing department (who knows why - clearly, we weren't looking for plumbing) where the girl helping us knew nothing about countertops. After (and I am not exaggerating) 15 minutes of just getting her to understand how to spell the word "Avenue" and our last name, we were beyond frustrated and ready to get out of there. This was a VERY simple order. We finally get done and pay for everything and the receipt says our order will arrive on July 6th. Yes, it does state on there that that is an estimate, so when the 6th came and went, I wasn't too concerned, but gave them a call when I still hadn't heard anything on the 8th. Online order tracker says it hasn't even shipped to the store yet, so I want to cancel my order because we cannot wait any longer. The person I spoke with, Barbara, said we could 'return' it, but there is a 25% restocking fee. Not sure how we can be charged for restocking something we never actually received, but fine - I just want to be done with Menard's because everyone there is so inept. Barbara tells me that she will "walk my request over to a manager right away and to expect a call within the next 5-10 minutes." This was yesterday morning. Still no call. So I call them. The girl says she knows nothing about this and the order doesn't appear to be canceled. I told her I want a manager to call me ASAP because this needs to be handled today. We will see if this happens. Yes, the store is big. Yes, you can probably get everything you need there for a reasonable price. However, you will wait forever to get someone to help you and when they do, they will be the most unintelligent people you've ever met and when you call, you will never get anyone to help you. We don't live in Wyoming and made a special trip because of how "great" everyone says this place is. We won't ever be back, or spend another penny there. If we ran our business this way, we would be out of business! read more

This has to be the biggest Menard's I've been in. It's huge. Floor to ceiling deals. You can spend hours in that store. They literally have everything you need. As seen on tv, they have it. Bathroom stuff, they have it. New doors, they have it. Tortilla chips, they have it. It's pretty crazy how much stuff is there. It can be overwhelming, so make sure you have a list and buy the things you came there for, or you will be spending a lot of money. The commercial says you save big money there, but if you aren't careful you'll spend big money there. read more

I'll reiterate the comments about incompetence and downright stupidity. Those are strong words I do not use lightly, but are fitting for these poorly trained associates. Today I went to pick up three plumbing fittings I ordered online to be able to reserve from the limited stock. Arrived to find TWO of the three had been pulled incorrectly (mind you, you pay extra to have them pull your items). So I wait for the girl to return. She now has ONE of the two incorrect items correct now. These items all have a stock number clearly printed on the back of the package that matches my order pull sticker, along with descriptions on both places that should match. Now she's irritated with me and hands me off to someone else. I told him I'd go with him to make sure we can match numbers together this time. He was making excuses, things aren't always in the right place, blah blah blah. This has happened now on large and small orders. Last large order I placed took a MONTH to get delivered, and still had items incorrect and missing. I am done with Menards. If we have a systemic issue in America that needs fixing, it's incompetence in our next generation. The fact they can do nothing without consulting a smartphone, and have no people skills or problem solving skills is a major detriment to our future. Second star on this review awarded because they do have low prices, if you want to spin your wheels trying to get the stuff yourself (not recommended for the disorganized mess they call a lumber yard). read more

Great store! I think I am done with Target since this place has everything they have and far more and at similar prices. Absolutely huge and a great selection. My new go to local retailer. read more

The store is good. I came here quite often. But I always feel that they should have get more employees in the store. I always had a difficult to find an employees to ask for a question or get some suggestions. Sometimes they have a employees walking around but didn't know much. I guest they were just the person standing there to greet people. read more

It's my go to store for most things but don't buy anything that runs on fuel. Pressure washers. Mowers, snow blowers etc. If your self sufficient finding your items this is a store you can get in and out of quickly. But if you don't know the store your screwed. And just buy your lumber and cart it to the registers. Paying and then taking Your truck around to the yard is a joke. Adds at least 30 minutes and the gate attendant will be clueless. They check your receipt and tell you where to go but then don't radio anyone to meet you there to load you. They have radios but it's as if they hide from the loading. Laziest yard I've ever been in. 3 years now and the yard has always sucked. Get a cart and trek your 14' + lumber thru the store to the registers you'll be glad you did! read more

I'm new to Cheyenne and had never been to a Menards. This is my new favorite store!! What a great selection!! Friendly staff, quality merchandise and low prices. read more

This store has everything you could want even a few grocery items. I have found a few of them cheaper than other stores. Definitely a one stop shopping experience. Staff is always around if you have questions or need help with and item. Great place to shop I'm glad they came to Cheyenne. Definitely would rather go here then the other leading home improvement stores. read more

I LOVE Menards! The selections are great, they always have AWESOME sales, and they let me have my dog in the cart. Couldn't ask for more!

Excellent product line for my basement project. Courteous and knowledgeable personnel throughout the store.