My eternal optimism yet again came back and bit me. I guess in this case if something sounds too…read moregood to be true- It really is.. we were talked into moving our phones over from AT&T and our Internet. They lied to us over and over again about whether things would work in our hometown of Timnath. The reception is absolutely awful and they actually put down the wrong address for us for the Internet so that it seemed like we would get service when our area wasn't supported. They also "helped" us by putting on screen protectors that broke the same day. I'm only giving two stars instead of one because tech-support and customer service online actually was excellent.

I came in here to ask about a pay-per-minute flip phone plan for my elderly mother and I don't…read morethink the kid I talked to knew what I was talking about since he was probably a toddler the last time those plans were commonplace.

When most Verizon stores were closed for walk-in service because of Covid, I was happy to find that…read moreGoWireless was open. I always go to Verizon's Wireless stores and had never used a Verizon Authorized Retailer before so I was a little weary but the employee there assured me that there was no difference. The employee was nice and helpful. However, she did say that the $40 activation fee was being waived for a short period of time during Covid, so she would have me pay it and then I would see a credit for it on my next bill. When that credit did not come on the next bill, I called Verizon and they said she was not supposed to charge me for it - it was waived entirely so it was a struggle to get them to give me back the $40. I went there again a few days ago and the service was fine again. Although I just needed a simple SIM card transfer and the guy looked at my like I was crazy for not knowing that was the simple fix to the problem. The first time I went, there was only one employee working and I had to wait about 15 minutes for her to finish with someone else. I was sure it had to be due to covid- limited staffing, limited hours, etc. However, when I went the other day, there was still only one employee working. I was second in line and the lady in front of me was talking the employee's ear off with completely irrelevant things, making the rest of us wait in line while she went on with her nonsense. I waited in like for about 25 minutes before being helped. They definitely need at least two employees working the same shift.

My phone broke while I was in Chicago on a Monday night with my flight at 8 am Tuesday so I…read moretraveled back to Foco without a phone and went to the first Verizon store I knew of. Will was helping me and he was horrible I explained my situation multiple times and it took almost two hours to get a new phone with him constantly trying to upsell me (my battery crapped out and my phone that broke was only one year old and 8 days outside of my one year warranty) he kept telling me about promos and I kept politely declining because I just needed a working phone after traveling. Turns out even though I declined promos like a Netflix and HBO combo I still got charged for them, he didn't listen to a word I said and was just trying to make money. Very disappointed I'll be continuing to go to the Verizon store off of college ave they have never disappointed me there and Will at this location doesn't care about what the customer wants, he just wants to make commission.

Great service! Very efficient and friendly staff. Evan was great! Super helpful guy especially for…read moreus Gen X people who are technologically deficient. He made our 5 line transfer from 4 different carriers happen and had an amazing attitude the entire time. We will be happily returning customers and shame on you Patrick.

Chris best I've had in 10 years dealing with Verizon Cellular Plusread more

Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more

I came in with a cracked screen. Nothing else wrong, no issue functionally, just an annoying crack…read morein my screen. I was told 2-3 hours. I came back at 2 1/2 hours and was told it would be another hour. I waited at the store for ANOTHER 2 1/2 hours only to be told that they installed the wrong screen and I need to leave me phone until Monday so they could install the correct screen. I said absolutely not, and they told me they cannot let me leave with the screen they installed. I said fine, and they were supposed to put back my old cracked one. For whatever reason, they did not put back the old one and I was told to come back first thing Monday (i.e. today). I turned my phone on, and it was missing the S Pen, it said NO SIM - Emergency call only, and it immediately overheated and turned off. I called the store from my husband's phone and was told to leave it off for a bit and the issues would resolve - that it was just because it had been heated up to remove the screen. I left it off for another 2 1/2 hours and still had the same issues. I called again and was told again to come back Monday (today). I came back in first thing this morning and was told it would be 4hours. It has now been 4 1/2 hours. I called and they said it will be another hour. I showed up 1 hr and 20 minutes later to be told the exact same thing - - "We are running diagnostics." I did not get my phone back for another hour and a half. For anyone not wanting to add this up . . . Saturday I was told 2-3 hours and it took 5 1/2 hours to get a BROKEN PHONE back that was not broken beyond an AESTHETIC crack on the screen when I dropped it off. On Monday, my second visit, I was told 4 hours, and it took 7 1/2 hours. While waiting for my phone I got to chat with 8 other customers who had similar OR WORSE stories about this place and their experience. This is completely ridiculous nonsense and the absolute worst business you can go to in my opinion. They give you BS explanations and time frames and don't give a f*** how long they take or if they RUIN your device. I cannot believe any companies (Verizon, Xfinity, Asurion, Verify, etc.) are willing to pay/partner with this business for insurance and warranty claims as, from my experience and in my opinion, this shop is a huge liability. My only piece of advice is to GO ANYWHERE ELSE. ** Also, be weary of any 5 star reviews - - based on my experience and what I witnessed with over a dozen other customers today, those reviews are likely not legit.

I took my phone in for a battery replacement and after within hours after picking it up I noticed…read moremy camera wasn't working properly. When I took it back in, they said I must have dropped it (I didn't) and they wanted me to pay them to replace the camera. So I basically paid them to break my camera. Awful business.

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

It should be illegal for them to sell AT&T phones in Fort Collins. The prices sounded good on the…read morefamily plan and we got good deals on the phones but now we have five useless devices. AT&T has almost zero coverage in Fort Collins and even though their devices say it is 5G and the salesmen tell you it is 5G there are zero 5G towers in this area. It is fraud. 100%

Quite frankly, the worst service ever. The saleswoman says you can upgrade to a new plan and get 4…read moregigs of data. I told her my plan was fine because I have unlimited data. She responds by asking "Are you enjoying your throttling?" Really?! Do you not know anything about sales? Oh wait, apparently not. Another time I waited for nearly 30 minutes for "service". Decided to leave, I'd rather drive to another store! Do NOT waste your time here!!!