I initially completed a review that was emailed to me after my appointment give this practice a glowing rating. Kayla was amazing. Very sweet person. I called to schedule an appointment, because the whole left side of my face was hurting. She gave me a same day appointment. I thought, this is great. However, Dr Al-Farro ignored the reason I was there. I explained about the pain on the entire left side of my face, including gums, all teeth. Initially, she didn't see anything, but wanted to take a panoramic suspecting a wisdom tooth may be the issue. Turns out it was. She tells me that they don't extract wisdom teeth and they would refer me to an oral surgeon. I asked, "What about the pain?". She then prescribed Tylenol with codeine, but no antibiotics. I thought this was strange, because in all my other dental experiences I recall an antibiotic being prescribed. Usually pain means possible infection. She didn't prescribe one, and I proceeded to the front desk for the referral to Austin Oral Surgery. Apparently, Austin Oral is the primary referral for all dentists offices in this area. They were backed up for at least another two weeks. Oh, I almost forgot to mention something very important. I also had a chipped tooth on the right that I mentioned during my appointment. I was told to get the extractions done first and she would fill it. Well, turns out the next day it cracked. I was trying not to chew on the left by chewing on the right side and the tooth that needed to be filled cracked. Now I need a root canal. Also, when looking at their website I requested the free teeth whitening. It was never mentioned and I never received it. I chalked it up to my other issues.
Anyhoo. I decided to find another surgeon on my own, and did. I had my extractions and returned with my daughter for an appointment I scheduled the day I was seen at Cedar Park. We waited almost a half an hour past her scheduled appointment time. We were told the previous patient went past their time. We waited patiently. My daughter was seen and we were told she needed a root canal. This was interesting to me, because I was told they could just fill my tooth. My tooth was in worse condition than my daughters. Hmm.
Quoted $2000 self pay. I didn't get the name of the person that spoke with us after the appointment about the quote. However, I did share with her that extractions cost less than attempting to save the tooth. I explained that my daughter would be getting braces. Also, I wanted to talk over a plan with an orthodontist first, because I had a similar experience with my son. We went from dentist to oral surgeon to orthodontist and they wanted to collaborate together. She pushed hard to get us to set up service. Even telling us that she used to work at an orthodontist office. I felt pressured, but stood my ground. Also, they told us that my daughter would have to come back for cleaning, because we only booked enough time for a consult. I was ok with that, because at that point both my daughter and I were ready to leave. However, it occurred to me that we waited thirty minutes past the scheduled appointment time to be seen. My thought was did the person we waited for schedule more time? Hmmm
So, the person that went over the billing proceeded to schedule the cleaning with my 16 year old daughter while I was speaking with Kayla. An 8:45 am appointment was scheduled. I don't usually agree to appointments that early. I'm not an early morning person, but left it alone. The lady that went over the services walked over to where I was speaking to Kayla and in a slightly dismissive way said something like ok have a nice day. It would have been nice., but the tone was almost like you can leave now.
I really had high hopes for this practice being my dental home. I thought they were friendly, all women. I knew this was a home run. However, I left there feeling disappointed on that last visit. read more