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Crystal Lake Dental

4.9 (30 reviews)
Closed Closed
Updated 2 months ago

Services - Crystal Lake Dental

Cavity treatment

Crown cleaning

Dental exams

5 More Services

Dental sealant application

Oral surgery

Orthodontics

Teeth cleaning

Tooth filling replacement or repair

Crystal Lake Dental Photos

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Recommended Reviews - Crystal Lake Dental

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Looking up while getting my teeth clean, they give you the option to watch whatever you want
Natasha D.

Let me just say dr Hsu and his staff are truly amazing! I just moved to the area, and they got me in last minute, he took his time to get to know me and go over in detail my dental health and gave me a guide of keeping up my oral health! He is so worth it, the office was very clean as well. If your looking for a dentist he's your guy.

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Ask the Community - Crystal Lake Dental

Review Highlights - Crystal Lake Dental

Allan and his team are super nice and efficient.

Mentioned in 3 reviews

Read more highlights

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Leander Dental Care - Waiting room

Leander Dental Care

4.2(249 reviews)
1.0 mi

I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

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Leander Dental Care
Leander Dental Care
Leander Dental Care

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Renken Dentistry - Crystal Falls TX

Renken Dentistry - Crystal Falls TX

3.6(65 reviews)
0.1 mi

Such a warm and welcoming dental office. My whole family has always been treated with kindness,…read morepatience, and genuine care. Special shoutout to Dr. Hanson, Ms. Colleen, and Ms. Nancy for taking extra care with me and my fiancé and for making my young sons feel comfortable and heard during their visits. I especially appreciate that they are never pushy and always take such a gentle, understanding approach with them. We are very grateful for this office and highly recommend them!

The billing manager is the most disrespectful person I have ever encountered at a dental office and…read moreI have been to many due to dental issues. I had gotten work done last August at another Renken. I made an apt here since I now moved to Leander and was still in pain. I had gone to another dental office (not Renken) in April or May and was advised that I would need the crown replaced if the pain didn't subside and since it was done within the year timeframe to go back to the office I had gotten it done. I thought all Renkens were contracted together and was not told EACH IS SEPARATE until after the appointment. That isn't even the main reason I am upset. I am upset because the billing manager tried to insinuate it was odd I waited so long. First of all I wasn't asking for a refund so not sure what I would have to gain. I only wanted the work redone. Maybe some people like having dental work done again for fun but that isn't my idea of a good time. She needs to learn proper etiquette such as how to properly speak with customers and understand dental billing with insurance. Work is normally guaranteed for at least a year. The other staff was nice but I would caution going here since she unfortunately needs further training and coaching. I will be contacting the general manager here as well as leadership at Renken for her to get proper training. Lucky for me my job is to find people online that may not be listed so shouldn't be hard to get in touch with Dr. Renken himself even though he is in another state. It appears this is a known issue as well if you look at other reviews. Luckily I do not bunch all Renkens together and feel bad for the dentist and non billing staff because they were nice. True they should have stated they were all separate PRIOR TO THE APT as I would have never gone to this location. So I will be addressing that as well as it is very confusing.

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Renken Dentistry - Crystal Falls TX
Renken Dentistry - Crystal Falls TX - Renken Dentistry - Crystal Falls TX

Renken Dentistry - Crystal Falls TX

Renken Dentistry - Crystal Falls TX

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The Smile Doc - All smiles after his cleaning.  Who knew!

The Smile Doc

4.7(31 reviews)
6.0 mi

I cannot say enough amazing things about The Smile Doc and Dr. Reid's team! I've had a lot of…read moredental trauma in the past, and for years I dreaded every appointment. But Dr. Reid has completely changed my perspective on going to the dentist. From the moment you walk in, everyone is so warm, friendly, and genuinely caring. Dr. Reid is gentle, personable, and takes the time to explain everything in a way that makes you feel comfortable and confident. You can truly feel how much he and his team care about their patients. For the first time in my life, I actually look forward to going to the dentist. They've made me excited to take care of my teeth and proud of the progress I'm making. If you've ever had dental anxiety or bad experiences in the past, this is the place that will restore your trust and help you smile again...literally and figuratively!

I have to say my experience with the docs and staff is underwhelming to say the least - I was in…read morethere a couple of weeks ago and they were extremely disorganized and rude from start to finish - The doc seemed rushed and couldn't care about my services. I wouldn't recommend this facility there are so many other options out there.

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The Smile Doc - Hi! I'm Dr. Reid, #thesmiledoc. How may I help you?

Hi! I'm Dr. Reid, #thesmiledoc. How may I help you?

The Smile Doc - Melanie is our Office Manager at #thesmiledoc. She specializes in 5-Star customer service!

Melanie is our Office Manager at #thesmiledoc. She specializes in 5-Star customer service!

The Smile Doc - Hannah is our #rockstar hygienist. Hannah enjoys getting to know her patients and is passionate about giving them the best care possible.

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Hannah is our #rockstar hygienist. Hannah enjoys getting to know her patients and is passionate about giving them the best care possible.

Park Family Dental - Cosmetic, Oral Surgery & Implant Center

Park Family Dental - Cosmetic, Oral Surgery & Implant Center

5.0(11 reviews)
4.7 mi
Family-owned & operated
Consultations available

Park Family Dental truly sets the standard for top-tier oral care. This is a family-run dental…read morepractice that combines the highest quality dentistry with genuine, personal attention to every patient. I've been a patient for almost two years, and my teeth honestly feel like they're at their absolute best. As an avid coffee drinker, having white teeth matters to me--and their Zoom whitening service is AMAZING. The results are noticeable and long-lasting, and the process was comfortable and professional from start to finish. Their sweet RDA, Sara, was incredibly helpful, patient, and thorough!! What really sets this office apart is how attentive and proactive they are. During my last cleaning with Jordan (who is an extraordinary hygienist, btw,) I mentioned that I had recently learned I have sleep apnea and that a C-PAP machine wasn't a good fit for me. Dr. Ardita Ormeni took the time to listen and then created a custom oral appliance to help me sleep better--life-changing care that goes well beyond routine dentistry. The entire staff is friendly, personable, and genuinely caring. The office is beautiful, spotless, and equipped with modern, up-to-date technology, which makes every visit comfortable and reassuring. If you're looking for exceptional dental care, a warm and welcoming team, and truly personalized treatment, I highly recommend Park Family Dental. Your smile--and your overall health--will be in the best hands!

I made a visit to discuss options for implant care and maintenance. They were extremely helpful and…read morefriendly!! I recommend them highly!!!

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Park Family Dental - Cosmetic, Oral Surgery & Implant Center
Park Family Dental - Cosmetic, Oral Surgery & Implant Center - Dr. Ardita Ormeni is a general dentist specializing in cosmetic dentistry, root canals, dental implants, and sleep apnea treatment.

Dr. Ardita Ormeni is a general dentist specializing in cosmetic dentistry, root canals, dental implants, and sleep apnea treatment.

Park Family Dental - Cosmetic, Oral Surgery & Implant Center - Dr. Daniel Ormeni, a board-certified oral and maxillofacial surgeon, offers comprehensive oral surgery services.

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Dr. Daniel Ormeni, a board-certified oral and maxillofacial surgeon, offers comprehensive oral surgery services.

Crystal Lake Dental - generaldentistry - Updated May 2026

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