I am over 70 years old and wanted to do something about my crooked teeth. But, I kept thinking, maybe I'm too old to have a nice smile. My wonderful general dentist, Dr. Shipra Gupta at Lakeline Family Dental suggested I have a consultation with Dr. Akash Pandya, (Doc Ak) at SmileOn. The first visit was very comprehensive and various treatment options and payment plans were presented. I was grateful that my dental insurance would cover most of the cost. I decided to get the clear Angel aligners. I was awed and a bit overwhelmed by the equipment in the office and the ability to take a few pictures and have aligners made for the year. The front office staff, the patient care coordinator, and the certified dental assistants are GREAT. You can have the best dental work but, staff makes the difference. Always encouraging and happy. And, every staff member has beautiful teeth. That, to me, was a good sign. -- Doc Ak and staff try to make the orthodontist visits a little fun by having monthly contests, raffles, and quizzes. While these activities are probably geared more toward younger patients, I must admit, I did participate in some of them. Prizes are awarded to the monthly winners and are announced in the informative monthly newsletter. Most of the activity with the aligners took place at home. I would take weekly pictures of the aligners in and out of my mouth using the Grin app and then progress to the next aligner after SmileOn review. I didn't think I would get through a years' worth of weekly aligner changes but, here I am, almost at the end of my treatment. Next step - whitening. I AM SO GLAD I MADE THE DECISION TO HAVE MY TEETH STRAIGTENED. I can't imagine a better orthodontist or practice than SmileOn. You deserve a terrific smile. read more

I'm updating this review as once again we found ourselves here! Our pediatric dentist recommended pulling some canines to make room for the adult teeth- but we were concerned as ultimately we know we will need to come here anyways! As usual DocAck was amazing. Professional and kind. He outlined what he already knows he will need to do and given that the pulling now just won't make much difference. We appreciate his honesty and that he spent the time to outline what he can all ready tell will be needed. His is thorough and really knows his stuff. The office is also amazing! Very child friendly- of all ages! And the staff are top notch professionals. Going to the dentist is stressful- going to orthodontist even more so. They do everything they can to make the patient (and the parents) feel at ease and to have fun. Long story short- DocAck is the best and we will be coming to him for years (we will have more than 1 adventure - err I mean child!) Thanks for everything Doc! read more

My son has been under the care of Dr. Pandya (Doc Ack) since Feb of 2019. As a former RDA and hygienist, I can attest that Dock Ack and his staff are knowledgeable, professional and put the patients first. *The following verbiage is not the opinion of the Smile On staff nor has any content for this post been given to me by the staff* Now, let's get to it. I wanted to address a few comments that were made by other Yelpers posts for this business before I post my personal experience with this Dr. Ack and his staff. To the Yelper who posted "Questionable ethics. Don't be surprised if the ortho pulls multiple teeth ---" There is no orthodontist who will pull teeth while orthodontic treatment is given for several reasons. The first is that any Orthodontist will refer this process to an Exodontist or DDS. Further, an Orthodontist does not have the tools in-house to perform extractions (like Cowhorns, elevators, etc.). Conversely, deciduous teeth often become loose during orthodontic treatment and when this does occur, a competent DDS will advise the patient of such. Last, any patient who starts treatment with an Orthodontist or any DDS has signed an informed consent about the possibility of any treatment rendered disturbing adjoining teeth. To the Yelper who posted "I also found out that my insurance covers absolutely nothing and that would have been nice to know prior to me taking time off work to go to this appointment". It's the patient's responsibility to review their own insurance coverage before making an appointment. Smile On also offers interest free payment plans that can be used in tandem with insurance or individualized payment plans to help those who have limited or no orthodontic insurance benefits. The other statement made in that post to address is "There are no partitions between exam chairs. My consultation was in a glass room--" This is not unique to Smile On. When I started my orthodontic care over 20 years ago with an orthodontic practice in California that has no affiliation with Smile On, the set-up in office was the same. Further, while my treatment started in California, it concluded in Singapore (as I moved during treatment) and the Orthodontists in Singapore also had an open set-up (no partitions). This is because it's easier to see more patients in a reasonable amount of time while preforming four-hand dentistry. Last, a lower amount of aerosols are floating about in comparison to a traditional DDS or Exodontist office(s). This is because dental treatment requiring the constant use of high-speed hand pieces and/or a surgical suite or closed operatories are not done here (which debunks the first Yelper comments I addressed). Now for my review.... Doc Ack and his team have been up front, honest and extremely responsive in addressing any of my concerns with my son's treatment plan. I applaud the efforts they have taken during COVID to take care of patients while still being safe. I also appreciate the friendly demeanor of the staff. The entire staff is always upbeat and so positive. This demeanor makes it easy to feel welcomed here. In the time that my son has been under treatment here, his teeth have shown an improvement in appearance as well as his bite curve of Spee. #GetYourSmileon #GetYourMaskOn #Smileonortho #DockAckisMyOrthodontist #supportlocal read more

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This is one of the best investments I made in myself. It's been 2 years since I started with SmileOn, only 1 appointment away from getting my braces off. If you're wondering about the results, trust me, you can already see your teeth starting to straighten out after a few weeks. Months in, you will start to realize how neat your bites will look and get to see your brightest smiles. You may be advised to extract some teeth in order to achieve the correct bite and the most beautiful smile. They will let you know at your consultation appointment, including how long you may need to keep your braces. Besides seeing great results, everyone at SmileOn is awesome!! Stephanie, their scheduling coordinator, always greets you with her brightest smile and brightens up your day with her energy. Doc Ak is professional, caring, and fun. He is definitely a perfectionist, so you don't need to worry if your teeth are good enough or not. All the chairside rockstars are great. They will make sure you feel the most comfortable and consistently check in to see if you are still doing okay. It's such an upbeat and fun environment that will make you excited to visit for your appointments. Their office is always clean and sanitized. They really put in the work to decorate and dress for holidays and celebrate patients getting their braces off. Spoiler alert: they give out candies when you get braces off!!! If you're considering getting braces for your kids, this is the place where they can feel excited and comfortable to go. Don't walk, run to SmileOn and get your smile on :D read more

I had an amazing experience at SmileOn Ortho! As soon as I walked in I was greeted and attended to by the team. Everyone was friendly and respectful. It did not take long at all for me to be seated. Melanie was super nice and forthcoming. I couldn't have asked for an easier assistant to work with, and I can't wait to see the results of Doc Ak's meticulous proficiency. My treatment start process was seamless and easy. I am very satisfied with my experience at SmileOn so far and highly encourage others interested in orthodontics to give them a visit. read more

I'm giving 2 stars due to communication and really, a bit of shadiness in my opinion. I was referred to SmileOn by our family dentist because we were looking for a place that our insurance would be in-network for orthodontics. My dentist office assured us that SmileOn would accept our insurance (Delta Dental.) When I made the consult appointment, they requested our insurance information and during the 1-hour consult, verified our coverage and said that we would be responsible for paying SmileOn directly with the insurance check we would "get in the mail." That sounded odd, and I should have asked more questions. That's my fault, but It told them I'd call our insurance to verify the process. They never mentioned to me at any time, either when scheduling or while in their office that they are out-of-network for ALL DENTAL INSURANCE, meaning they don't accept any insurance at all, but say that they are "Out-of-Network" so that their patients have to do all of the work. Honestly, if they don't take insurance, that's fine, I don't care, but say that up front instead of wasting our time with a consult, delaying our treatment start for my kiddo. They have on their website that they accept most all dental insurance which is not true. They might take your info, but you aren't getting your benefits for contracted rates. Charging me non-contracted rates, fine, but tell me that, because it means we are paying thousands out of pocket, when it's just not necessary. I called my dentist to let them know about this and they were shocked. They had no idea and said they'd stop referring anyone there because of this practice. We've found another in-network provider to use with great reviews and amazing team, and will save thousands, with very little out of pocket. To be fair, and why I'm not giving a 1-star, everyone in the office was friendly and nice. read more

SmileOn Orthodontics - From their website showing they take "almost all insurance plans." - Orthodontists Near Me - Cedar Park, Texas

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Update: The last time I checked, we had free speech in America. But SmileOn punished me for expressing my opinion on Yelp. I thought I was very nice about it. I gave them 2 stars. I said I liked the place, but just didn't like their ridiculous mask policy. Now I have to change my rating to 1 star. Because they fired me! Over the masks! Here's what happened: The women at the front desk were very rude to me when I went in after I posted this Yelp review. Pushed a mask in my face again. I said no, I won't wear one of those -- they have parasites (this is a fact -- search on DuckDuckGo and Bitchute -- easy to find the evidence). And I offered to wait in my car again. They told me I should take my business elsewhere. I said, Wow, you really want to lose a customer over this issue? Apparently they did. Because then Dr. Ack called me and told me I could take my business elsewhere. Around that time, someone recommended the Alf appliance to me. I started looking into it and wow! Amazing before and afters. So we found a doctor in the Houston area who will install the Alf. Not only will this straighten her teeth but it will help widen her palate. Braces are really a bad solution. They only straighten teeth and don't widen the face -- which causes lots of problems later in life. Look into Alf. But if you still want to do braces, you can find orthodontists that are not not rude like the people in this office. I bet they'll still be wearing their masks a year from now! My body my choice, eh? read more

This is a good place for braces and comfort! The staff and Dr. are very nice, friendly, and professional! The wait time is good not more than 5-10 minutes even we there a bit earlier than scheduled time. It's well organized! My first child is done with the braces but I will take my second one soon (this month). The staff will call your name when you walked in with a smiley face. Even $1000 or so more expensive than other places we still want to go back for a good service. read more

SmileOn Orthodontics - Orthodontists Near Me - Cedar Park, Texas

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Our experience with SmileOn has been wonderful. My daughter just got her braces off today and the results are great. In addition to that, the office has a very modern, fun, and inviting atmosphere which I think is really nice as you'll be visiting whichever orthodontic provider you choose fairly often during the braces journey. The doctor is very kind, has a great personality, and seems very knowledgable and passionate about his craft. The women who run the office are also very warm and inviting, and we never had an issue with scheduling or getting questions and/or issues quickly addressed. My daughter had a lot of anxiety today about the removal procedure, and the woman, Monica, who was doing the removal was AMAZING. She truly went above and beyond to help my daughter feel comfortable. It meant a lot to both my daughter and me. So if you have kiddos that tend to be anxious about dental procedures know that this office has people who can accommodate them. They even had a fun little celebration for my daughter as she was leaving today. I'm not one who writes reviews very often but I felt inclined to because of our great experience. I'm really happy that we chose SmileOn for my daughter. read more

One star was the most I could give for Smileon. Starts off to be good but ultimately its just business to them. Ask clearly why they pull out the teeth, when they do. Go for second opinion. We had our kid treatment for more than 5 years, can you imagine !!! and at the end Smile is gone !! She cant openly smile as Smileon ruined her alignment ! I have recommended several to go here but I am sorry to everyone who took my referral. read more

Doc Ak and his team are the absolute best! They have an upbeat office, knowledgeable staff and offer a wide variety of ways to get involved with the community! My now 12 year old daughter has been a patient for a couple years now. They have expanded her pallet, fixed her cross bite and now working on getting all of her teeth in a nice straight row! My daughter loves going to the office. She is never scared. She loves taking pics with their photo props, playing on the iPads in the lobby and sometimes we just chill and watch HGTV... but not for long because they are QUICK! We never wait long! A+ in every way! read more

SmileOn Orthodontics - Orthodontists Near Me - Cedar Park, Texas

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Hands down to the best orthodontist and staff on earth! I was referred to Doc Ak by Dr. Sura - my dentist at Reveal Dental next door. I needed to get my teeth straight since 2016 and went to another orthodontics office in Central Austin, but I didn't feel like I wanted to move forward with him. He wanted to pull my 4 wisdom teeth and my other 4 teeth out right in the beginning, which freaked me out. Growing up in Vietnam and having terrible dental experience there traumatized me until today. My life was completely changed when I visited Doc Ak. At my first consultation, everyone from Stephanie (appointment manager) to Jennifer (treating coordinator) was super nice. They gave me a warm and very welcoming feel at this office. After checking my awfully crooked teeth, Doc Ak immediately gave me a specific plan. One thing that sets Doc Ak so special compared to others is that he wants to keep as many natural teeth as possible. If it isn't necessary, he will not pull your teeth like others would decide to do right off the bat. I knew my jaw is small, so getting some teeth pulled might be a must. Doc Ak really put me at ease when he said he wanted to see how my mouth looked without getting anything pulled first. If it doesn't look good, we will talk about that possibility and get to it later. That gave me time to mentally prepared - who likes to get teeth pulled? Doc Ak explained everything thoroughly to me which was very easy to understand. It made my decision very easy to let Doc Ak give me my healthy and beautiful smile. Office: Very nice and clean with simple yet pretty decor. Orange is his color which makes everything pop and look warm. Appointments: They're very on time. The longest I had to wait was just 15 minutes and it was the only time (I've been there for 1 years and 2 months now). Staff: Every single chairside assistant is a rockstar. They're experts in what they do and they love their patients. Becca and Tina see me more often. MacKenzie made my anxiety go away before I got my teeth pulled. Stephanie always gives me a warm welcome every time they come in. The thing about Stephanie is she truly cares for the patients. She doesn't make small talks for the sake of making small talks. She remembers everything I share with her. I told her about my upcoming plans/travel and 2 months later she still remembered to ask me about it. She even remembers the little details about something I told her months ago. I truly feel like home when I'm at this office. Activities: Doc Ak and his staff always come up with fun activities for their patients. There are monthly raffles if you wear their branded t-shirt to every visit. SmileOn just turned 5 years old, so Doc Ak invited all his patients to a party with great food, drinks, music, dancing, and lots of fun. Pricing: Doc Ak provides world-class treatment at an affordable cost. If you have good insurance that covers orthodontics treatment, it's a big help. Monthly payments are also good. SmileOn Orthodontics doesn't only provide you your treatment but also wonderful experience with amazing people. I highly recommend SmileOn Orthodontics for kids, teens, and adults for your orthodontics needs. read more

Our family LOVE SmileOn! My boys had their braces taken off on last week after 15 months of having it. Their teeth look beautiful! The staff we have met in the last 15 months have been nothing short of kind, gracious, understanding, humorous, encouraging, enthusiastic, and fun! Right after my sons got expanders and braces, we had to go back to the office so many times because something happened to the appliance. They were always gracious to tell us it's okay and always kind to squeeze us in if possible. We've always been greeted with such enthusiastic staff and their big smiles! They were so patient with us! I think we broke the record of going back into the office before the next appointment! The day they got their braces off, the staff had a big celebration for them! Whoa! They walked the red carpet with music playing, and given high fives at the end of the carpet! Then they were given big cups full of treats! This was NOT expected at all! My boys walked out felt like they were celebrated and didn't journey this alone. Another awesome thing is we never had to wait more than 5 min when we get there ontime. read more

I just had the most unnerving experience with Dr. Pandya. Please DO NOT EVER let your child go alone in the back with them. Let me preface this review by saying, three of us are in ortho treatment with this practice and I have not been impressed with the business from day one. From waiting over an hour to have no adjustment done several times, to them filing my insurance as secondary (which it's not, and has caused so many headaches), to overly aggressive rushed techs who complain as soon as Dr. Pandya walks out about being over-scheduled with no breaks. BUT today was the final straw and dangerous! My son went in to get his braces removed when the tech started he had some sensitivity and A LOT of bleeding. She continued to reassure me that much blood is completely normal and his gums would be a bit swollen (see pics attached for "normal").  Next, Dr. Pandya came over for the final polish and jumps in, and starts aggressively sanding at my son's teeth and gums. I watched my son's legs jump and arms completely tense up as he was wiggling around uncomfortably but when he got to the bottom teeth (more sensitive) he continuously said loudly OUCH and raised his hand for a break. He would not stop, it went on long enough that my son started crying. We have all been to the dentist with sensitivity and been given a quick break to regroup. What a venerable position for a child to be in, or adult for that matter, to have a medical provider hurting you but not listing to your pain and continuing to inflict it. I have never in my 38 years witnessed a dentist, or medical provider for that matter, behave the way he did today. It was bizarre and concerning. After I stepped in to say his behavior was ridiculous and to take a damn break when someone is in pain - when he continued, he aggressively wiped the blood off with a napkin and moved my son's head around by his teeth. It was as if he had something going on in his life or he hates us. Either way, don't take it out on my kid when you have a drill in your hand. My son cried the entire way home and said he is so glad it happened while I was in the back (previously they wouldn't let us in the back due to COVID). Needless to say, we will not continue with this practice and strongly urge anyone interested in this practice to research this place a bit more. Keep in mind they incentivize patients to write good reviews and his wife does their marketing. read more

SmileOn Orthodontics - Orthodontists Near Me - Cedar Park, Texas

I was referred to 'Doc Ak' by Dr. Sura at Reveal Dental. From the moment I walked in, I felt welcome. When I showed up for my free consultation, I was warmly greeted right away by the front office staff and waited only a few minutes. Several visits later, they still warmly greet me and even remember my name. It's such a pleasant experience every time I go in. Doc Ak has a HUGE heart, and really knows what he's talking about. He's so patient in answering all of my questions. I can tell what a great person he is by his staff. They're always cheerful and it's clear they enjoy working with him. As a 40 yr old with Invisalign, I get approached a lot by people, asking questions about it and many say they've aways wanted to get it done. I always tell them what a great experience it has been and highly recommend they go in for a consult at Smile on Ortho. Thank you Doc Ak and your entire staff for making my dreams of having a beautiful smile come true! read more

SmileOn Orthodontics - Doc Ak had the best Halloween costume! His staff were all dressed up as his cats, it was so cute!! I love how much fun they have! - Orthodontists Near Me - Cedar Park, Texas

So many awesome things to say about SmileOn!! I think what I love the most is how friendly and amazing the staff and Doc Ak are. You truly do become like family here! The facility is super inviting and FUN! They are quick with their appointments, and are very flexible with their scheduling. I have not once felt like I was being given a treatment plan or products we truly don't need! My daughter had huge anxiety the day she got her braces on. They allowed me to sit right beside her and hold her hand, they were very considerate of her feelings and took it slow! I really appreciate all the Staff at SmileOn! The have a pretty cool prize system too; earn tickets to win monthly prizes! Our family highly recommends SmileOn :) read more

Very nice group of people. They treat my son like an actual person rather than addressing every question to me. Super friendly!

This place is incredible! The level of care and impeccable customer service is off the charts! We had an appointment today and they were running a little behind. Doc Ak and his team went out of their way to apologize and send a sweet gift! Wow!!! Just wow! I recommend this practice to any and everyone alllll the time!!!! Hands down the best!!!!! read more

I rarely have to wait more than 5 mins. which is awesome when I am usually working while bringing my son to his appt. The staff and Doc are amazing! They patiently walk me through WHY they are doing the things they're doing as well as the WHAT. The office is awesome and easily located which is awesome, highly recommend! read more

We love DocAk and his staff!!! Very friendly. Keeps my daughter in line with her braces!!! I LOVE that!!!

Dr. Ak and his staff have been so amazing with my 8 year old daughter. So glad we were advised to come here. They are all super kid friendly and my daughters love to go there, even my 4 year old who is not yet a patient of theirs read more

Amazing office. The staff is incredible, the Doctor is awesome and you are treated so good. My daughter loves this office and they make her feel comfortable. They inform her about everything they are going to do., so she's always at ease. The front desk staff is so sweet and kind too. read more

SmileOn Orthodontics - Orthodontists Near Me - Cedar Park, Texas

I took my son in today for a consultation due to his local dentist having concerns with teeth crowding. The office was impressive, the staff were very welcoming and the entire process went very smoothly. Working in healthcare myself, I know how difficult it is to keep a medical practice running smoothly and they are amazing! Dr. Ak gave his recommended treatment plan and I could tell he is very knowledgeable in his treatment plans. I highly recommend this office... read more

Dr. Pandya and his team are fantastic!! From the minute I walked in the door until the time I left every team member was attentive, kind and smiling. The doctor and the team explained everything as they were doing it and made me feel confident in their knowledge and expertise. Every room in their office is so nice and inviting. If you need an orthodontist is is competent, has a great team and friendly look no further! I would highly recommend them. read more

SmileOn is wonderful. I was able to get an appointment within a few days of calling. Likely because they are new but I was still very appreciative. From the moment I walked in, I knew this place was going to be great. Very modern and high-tech. My name was waiting for me on a touch pad to check in :) I got a tour from the doctor's wife, who also works closely with him and the staff. They were extremely thorough and nice. I was only looking to get a bonded retainer on top and bottom and the doctor walked through my options without any pressure to do anything I thought I didn't want/need. I would highly recommend this place! read more

Not recommended. the doctor don't know what to do when the patient is suffering from his treatment. Long waiting. sometime they let patient sitting on the chair waiting for an hour. The doctor don't bother to say hi or letting the patient know the situation. I paid thousand dollars not to be discriminated. what was a worst experience! read more

Lovely office & very nice staff. I appreciated office tour and the fun things they offer for patients. I understand 95% of orthodontics revolves around children & teens so the office vibe definitely caters to them. As an older potential patient who didn't need orthodontics until later in life, I did feel a bit uncomfortable in the office. Everything felt very out in the open. There are no partitions between exam chairs. My consultation was in a glass room in the middle of the office where giant up close photos of my teeth were plastered on a large screen tv and I was getting an exam in a very uncomfortable orange chair in the glass room all while anyone and everyone walked by. I also found out that my insurance covers absolutely nothing and that would have been nice to know prior to me taking time off work to go to this appointment. I feel like this is a fantastic place to take children for ortho care. The staff was great and the office decor was adorable but I personally just didn't love this vibe for an adult appointment. Perhaps something more discreet as an option would be great. read more

Love this place the staff is super friendly and Dr. Akash Pandya is super awesome and knows what he is doing glad I found this place

Doc Ak and the entire SmileOn team are top notch!! From the moment you walk in to the beautiful office you can tell this is going to be a quality experience. Doc Ak made an exhaustive evaluation, making sure to take all my needs and wants into consideration when making a plan for Invisalign. And having so many financial options makes correcting my bite easily affordable. So glad I finally took the step as an adult to get my SMILE ON!! :D read more

Great experience for my 12 year old getting her braces. "Doc Ak" is wonderful. The staff is so friendly and efficient. Raffles every month are a plus! read more

My name is Tonya. I've been a patient at SmileOn for a year now. I'm an adult and was beyond hesitant to get braces but Doc Ak and his entire staff have been amazing during this time- they've been super supportive this year which just blows me away! They go out of their way to make you feel special. I even left my last appointment with ice cream!!! Would highly recommend them to anyone looking- you won't be disappointed! read more

We are on vacation and my daughter had a wire that had travelled out of its space and come out and was stabbing her. We called around trying to find anyone that would see her, since she already had an orthodontist in McKinney. This is the ONLY one that would take her. On top of getting us in immediately, they were the nicest people we have ever encountered. They even refused our payment. They were so happy to just help. I wish we lived here. I would come back for my other 5 children that are all due to start orthodontics soon. Amazing. Everyone should go here. Clearly, these people are here to make a doffeernce in the world. read more

Doc Ak and crew are amazing! My girls have had a great experience. They are knowledgeable, friendly, and professional. You will not regret going here for your orthodontic needs! read more

Came here and loved all the staff and they are amazing with payment plans and my young son. Thanks

First time using a Orthodontic but I tell you what.... These are the most professional people I've seen. Not to mention Nicole at the front desk is SOOOOOOO WELCOMING. THANKS for having us guys. read more

I want to say how professional, courteous and knowledgeable is everyone at Smile On Orthodontics, from the front to the back. Dr. Akash Pandya is so personable and I feel so confident and comfortable with the assessment and plan for my treatment. Oh and he even has a set of beautiful teeth himself! Smile On Ortho practice are top notch from the front to the back and they work with you and make you a valued partner in the process! read more

Smile On Orthodontics has been amazing so far! Their office staff is awesome! We never wait long for an appointment. They have so many fun things going on in their office and everyone is just so nice. I cannot say enough good things! read more

We were a transfer from Colorado and they made the transition seamless. They have a beautiful clean office and the staff is amazingly nice and professional. My daughter loves going because of the fun, monthly drawings they have for the kiddos. We have been going a few months now and I have to report that Dr. Ak and his staff are always kind and on time. I highly recommend this office as it seems they truly do care about what's best for you! Love, Reyah and Kristin read more

Been here quite a few months now and love coming here. My daughter actually is excited when we have an appointment coming up! Very welcoming and giving place. So glad we came here and will continue to do so for any of our needs. Thanks Smile On!! read more

The people there are really nice. They make me feel comfortable when I'm there. Dr. Ak and I both love the color orange which is cool! --Benjamin, age 9 read more