My whole family has been to Sing for orthodontic care. My daughters have both needed braces as early as second grade. I had a second set of Invisalign done (the first not done here and not done well when I was a teenager). They are kind, thorough, and well organized. They operate like a well-oiled machine, and their patience with my children is unmatched. Gustavo worked with my youngest daughter today (now 9) and he was silly and kind with her, patient when she was hesitant. The orthodontist was direct and to the point with what she needed from my daughter, though not at all unkind. The office is light and bright. They offer blankets if you're cold, and beverages if you need a drink. They have a few fun devices at the front for kids to play. Another notable thing is that the staff is wonderfully diverse. It's so refreshing - men, women, and all different ethnicities. read more

Sing Orthodontics - Orthodontists Near Me - Round Rock, Texas

Excellent orthodontic practice. They are exceedingly professional. I let them know in advance of immunity issues in our home and they were caring and respectful. Brad helped us through the first appointment, mouth molds, X-rays, and worked with our insurance. He offered us options for payment and answered all of our questions. Dr. Singh came to introduce herself and had a kind, gentle, respectful and overall lovely demeanor. Our child gets braces on 4/18. If there is anything to update, I'll be sure to. read more

Nice employees I didn't care for having to wait when we arrived so early But I'm new to braces thing so waiting around might be the thing? 15 minutes doesn't seem like much but we arrived 20 mins early Then other folks who walked I after our apt time went right in Anyway Could be worse My daughter is happy with the people who assist her Clean and comfortable office read more

After a year and 3 months, today is the day my daughter gets her braces removed !! I must say, the adventure here with Sing has been amazing !! From the staff to the service , everyone has been great through this journey ! I would give 10 stars !!! Thank you all for being so attentive making this experience worth it ! read more

Sing Orthodontics - Orthodontists Near Me - Round Rock, Texas

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Ever since we started at here in summer 2019, we have come to expect a high quality ortho care. We visit them for our 10-yo son, who is undergoing a phase-1 treatment. The staff are to be commended for making the process informative, fun, and including the boy in the conversations about the process. We have met 5 different people, and all of them have been top notch. Dr. Singh also makes it a point to meet with us every single time. We have always felt at home. But, we were a bit hesitant to resume the treatment due to C19. This worry was put to rest last week, when we visited them. They have managed to keep the same warmth and professionalism even after adding several security measures (like waiting in the car, reducing the patient count etc). Happy with our choice. read more

It's important to feel safe in the hands of your doctor and like they truly care. Doctor Singh is class act. She is very intelligent. Intuitive. Communicative. Listener. Experienced. Fierce (that's just me being extra, but you get the point :) ) I only had a consult with her, but please give this office a try for your orthodontic needs. read more

This review is based on this experience, not on the office as a whole. The staff is always extremely nice and welcoming. Although I recommend them, I am extremely unhappy right now. Today is the big day. The day my braces are removed and I am fitted for retainers. I took the day off from work. Went to my appointment and was told to come back in 2 hours to pick up my retainers. Instead of going home, I hung out in the Round Rock area, paid too much for lunch and killed time. When I showed up to the office I was advised there was a lab mix-up and my retainers had to be redone and would not be ready until the end of the day. DID I RECEIVE A CALL? No! I wasted two hours on my day off AND they want me to come BACK this afternoon/evening in traffic or in the morning (which would require more time off from work) to pick them up. Again, I ask...why wasn't I called????????????? read more

Consultation was great. Prompt service, smiling faces, and all questions were answered to satisfaction. Walls display awards of excellence, and the staff exemplified it. Signed up with confidence, and am looking forward to my invisalign transformation. read more

So this is our second phase of braces with this child but had 2 come through before using Sing Orthodontics. We were a little behind on getting our youngest daughters second phase of braces. I was hesitant because as my son was finishing his in 2015 it seemed a little more chaotic with scheduling and availability and a couple billing errors, but today when we went in we couldn't be more pleased with our experience. Dr. Santos and his staff were really accommodating, friendly and very caring. I definitely recommend this office and hope Dr. Santos is very successful here... I still have one more child that will need them! There really should be a buy 3 and get 1 set free deal though! read more

Sing Orthodontics - Orthodontists Near Me - Round Rock, Texas

We were referred to Sing Orthodontics by a family friend and it's honestly been the best experience that I've had in 40+ years of dental experiences. Dr. Sing does a wonderful job of not only making sure that each patient is happy and well taken care of but also is an amazing mentor to her technicians. Dr. Sing and her staff are wonderful about working with families to accommodate budgets and are always happy to see you. We could not be happier! read more

I am going to Sing Orthodontics for braces. As an adult at age 33, this is not a fun business at all, but I will pull through. Dr. Singh is the most friendly doctor I've ever encountered. I visited these guys first thing in the morning. Every person on the staff greeted me personally and pulled other people over and introduced them to me. I felt like I was a celebrity coming in to get my braces. They do offer free consultations which is very helpful when you are looking to find out pricing and exactly what you are in for. This also includes X-rays and everything, so it's a great deal. They offered me 3 different payment plans, including in-house financing. I asked for a modification of one of the plans and they were willing to work with me on it as well. They coordinated my treatment with my dentist as well as with an oral surgeon. They verified that everyone they referred me to was in-network for me to make sure I wouldn't have to pay extra. They also called and set up all of these appointments for me. I will be visiting these guys for at least the next two years while my treatment is ongoing. If you are going to have a long term commitment with an orthodontist, make sure it's a great one like Dr. Singh! read more

This place and the staff are awesome! They have the latest technology and the office is fancy! Very clean and modern. I received several quotes and although sing was not the cheapest we thought overall their services exceeded our expectations. They even offer a child intern once a year! They have a reward system for the kids to earn gift cards. I love incentives and perks! I think we will have a great relationship during our 30 months of treatment :) Also they staff is very diverse! All races and ages :) read more

Sing Orthodontics - Nice office :) - Orthodontists Near Me - Round Rock, Texas

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My daughter had her ortho consultation and from the moment we walked in I felt welcomed. The Office is very clean and organized. The entire staff is very kind and friendly. I loved how they give you a tour of the Office. Brad did a great job explaining the issues with her teeth, treatment plan, options available, cost, and answering any questions I had. Dr. Singh was also great. She is very knowledgeable, kind, and great with kids. I will have to say that I had a great experience at this office and my daughter likes it so far too. read more

The Orthodontist (Dr Sing) is no longer at this location. We were a little disappointed to show up and see that our ortho would no longer be at this location. Would have loved to know that before we began treatment. The new one is nice but the office is not the same. read more

Such a great place! We were referred here by our pediatric dentist for my two boys. From the consultation all the way through we were met with caring, calm and patient staff. My 8y/o son was so nervous and really did not want to get his appliance placed(lots of tears and resistance). The staff and doctor were so patient and calm and helped us get it done and he even left smiling. Thank you so much for making a tough day so much easier! read more

This is a good ortho by with professionals, we had a little complication with change in orthodontist but now dr sings back things are going great and back to normal. Looking forward to getting them off. Christian read more

If I could give zero stars I would. I went in to get my broken permanent retainer fixed. The technician left so much glue on my teeth that I couldn't even get floss through and my bite was off. Had to go back twice the same day. Next day my bite was still off and another technician worked on it and she stated that the other side of the permanent retainer was broken as well, which was odd that the previous tech and the Dr did not notice the day before. To make a VERY long story short. A few days later I noticed my teeth feeling sore and I saw that my front teeth had shifted. The shifting happened because the permanent retainer replacement was not placed correctly. I was VERY upset. I went in with perfectly straight teeth and ended up with the reverse. Dr offered to fix the issue.I asked to have the permanent retainer removed after that happened. I had 2 option either an in office retainer (75%) or invisalign (90%) fix. I decided to go with invisalign express (WHICH I HAD TO PAY). Once I was on my last tray I was not happy with the look. I shared my concerns with Dr Sing. She then showed me the simulated invisalign treatment and I noticed that she shifted a tooth that did NOT need to be corrected. I asked her why she moved a tooth WITHOUT discussing with me first? She replied she thought I wanted the gap closed. (THERE WAS NO GAP). After the treatment I received a retainer which I had issues with also. I had to mention the unsatisfactory retainer. So here I go again back to the office feeling very uncomfortable. I will shorten my experience because it is just too much to write . There is much more that happened in between. My point with this is, do not go there unless you want your teeth to look worse. I am still not happy with the outcome. She did what she thought was good without consulting with me. My teeth are still not like they were the first day I walked into Sing Orthodontics. I even had to PAY for a mistake they made; not only emotionally but also financially. I still needed a second retainer (and it was their responsibility to repair the mistake they made), so I called to schedule yet another appointment, despite how uncomfortable the situation was. The receptionist told me I needed to call the CEO to schedule appointments. I asked why, and I was told because of COVID-19 we have to go through him. That didn't even sound right. I called him to verify and he didn't know anything about that process. When he found out who I was, he stated that unless I paid my balance,(which I just found out a few weeks ago that I had a balance and it's now PAID) they would not see me; another very professional approach by Sing Orthodontics. Here's a little irony for you in this whole story; My husband had invisalign express treatment as well. It was a 6 month treatment and they ATTEMPTED to charge our insurance for a 12 month treatment; WHAT A LIE!! We had to deal with the CEO JIM USDAN who was very rude. My husband called them out on it, and MIRACULOUSLY it went from him owing them $460 to them owing HIM a $40 credit. Again my story is way longer and more to it then I am writing. DO NOT GO THERE!! read more

Dr Sing was awesome! The front office was very conscientious about time management and were extremely pleasant. Latest equipment for analyzing your Denistry needs, no need for tray impressions! Dr Sing knows her craft and her staff were very knowledgeable in addressing my needs! I highly recommend! read more

Our whole family has had an amazing experience at Sing Orthodontics!! Punctual, efficient, and most importantly, they genuinely care about the well being of their patients!! Definitely the place to go!! We would recommend them to anyone and everyone hands down! We LOVE Dr. Sing! read more

We were referred here by my sister-in-law when my daughter needed braces. Dr. Sing is the nicest and most thorough doctor I've ever met. My daughter got her braces here and my son is in the middle of his treatment. Their new Round Rock office is great and the employees are always pleasant. read more

I recently came in for a consultation and I could not have had a better experience with Dr. Santos and the rest of the staff. First off, this is probably the nicest dental office I've been to. Modern yet comfortable and not at all intimidating. The staff was warm and welcoming and checked me in, in a timely manner. Dr. Santos was so patient with me and answered all my questions and addressed my concerns regarding whether to go with braces or invisalign. He went over the process for both as well as the length of time I would need either or and pricing. Dr. Santos was very knowledgeable and helped guide me in the right direction. read more

Dr. Singh and staff are always polite and professional. My daughter has been a patient for close to a year now and we've always received excellent service and support. My daughter had a wire poking her and I showed up hours before they opened. The technician welcomed us in and got her take care of without any questions. Thank you Dr. Singh and staff. Your work and level of care and effort is always excellent and greatly appreciated. read more

Sing Orthodontics is such a great place for orthodontia services! Dr. Singh and her entire team are very knowledgeable and helpful. I am definitely glad I brought my daughter to Sing Orthodontics!! read more

I would definitely recommend Sing. I got Invisalign with them. Their customer service and price is excellent. Dr. Sing is very friendly. I will definitely use them again in the future for my kids. read more

They scheduled me an appointment during a time they are CLOSED. Their hours are already difficult as they have 2 locations but apparently will only open 1 location at a time (they should just have one location if they can't keep them both open). And they don't even have an emergency line, I guess if something comes up after hours just go to another Orthodontist! I do not recommend this place as they aren't flexible and clearly are disorganized. read more

My older daughter had braces with Dr. Singh a couple years ago and it was awesome --- but it seems they have outgrown themselves--- now my younger daughter is starting her "braces journey" .... and we had to wait for at least 35 minutes AFTER my appt time to be seen--- then her mold didn't even fit and so they ordered another on a "rush"- but even then, it's 3 weeks out and I have to go to their Round Rock location (we live in Lakeway) just to be seen ... Dr. Singh is awesome but the business side could use some help! Disappointed. read more

We have had an excellent experience with Dr. Sing and her staff. Dr. Sing is so friendly and takes the time to talk to parents and thoughtfully answer questions. Staff are friendly and helpful, and scheduling appointments is easy as they call you back quickly if you need to make or change an appointment. My son loves the array of color options for his braces and the rewards points system makes him more motivated to brush, get there on time and take care of the braces. read more

The office and staff were great. When I made the appointment I was told it would be about 40 minutes. Sadly my sons procedure took two hours. They did apologize and thank me for my patience. Everything else about my experience was positive. read more

I started out at another orthodontist so I appreciate their practice even more! Not only do you get quality consultations and treatment, their hygienists/assistants and Dr. Singh are about the nicest people you could ever meet in such circumstances. Orthodontics involves quite a chunk of money, but I'm happily handing over my money and, much more importantly, my children to them. Something you might not think about, but the open treatment room, like many places have, is a huge plus. read more

My kids love Dr. Singh. She is so kind and thorough. Her staff and assistants have always been friendly and knowledgable (Yes, they are young as someone mentioned). We recently met her new counterpart, Dr. Santos. I think the kids are really going to like him. We were able to see a little of his comedic side while there. I do worry Singh is more expensive than other places, but my kids really love Dr. Singh and staff. They don't want to leave to go to someone more affordable. Sing Ortho is expanding and adding locations. Perhaps their prices will come down and that they will charge equitable prices across locations. Insurance billing has been a problem for us. You need to be on top of the office to make sure they are filing and receiving payments to help cushion your bill. I certainly trust Dr. Singh with my children's teeth. read more

We went for the initial visit, Dr. Singh is nice, staff was nice to my daughter .... we decided to go with them..... scheduled second visit, PAID HER TREATMENT IN FULL at that visit where they just took Xrays for her expanders ...... have to wait for over a month for expanders to arrive ..... something came up and I need to move my kids appointment. I've been calling now for a solid week, every single day and not just that they don't return my voice messages, their voice mail keeps saying "the office is closed"?!?!??! I am about to take an extra trip on Monday and to walk into their office and see what a hell is going on because I am not starting anything with them if this is what I need to deal with for another 18 months. Very disappointing!!! read more

My family and I love Dr. Sing and her staff, they have incredible customer service! Dr. Sing visits every patient and they make the effort to ensure you are comfortable during your exam. Dr. Sing and her staff are very friendly and they made my son's treatment an excellent experience. We recommend them to everyone who needs exceptional orthodontic care! read more

When I first took my son I thought this place would be a good thing because of the location and the small practice feel. Not the case I over paid was told I was going to get a refund by their office manager along with Dora who over see's the insurance coordination. I was told I had to wait for my son's treatment to be completed before I get a refund which is crazy! They surly did not say that when they took my big payment upfront when the braces were placed! On top of all that mess it is so hard to even get in at the Round Rock location and the staff have attitudes of I do not care. The techs that they have are young and do not seems to pay attention to what they are doing. One simple task of having a bracket placed back on ended up being a wrong one and having to take that one off to place the correct one. Oh but I am sure they are going to bill the insurance for their bracket that had to be removed because of their error. Which I will dispute with the insurance company if I see it on the EOB. The orthodontist that my daughter went to see did the actual work not like this place. I knew I should have went with my instinct and took my son to my daughters orthodontist. Out of all the visits that my son has been to he has only seen Dr. Sing once that is just sad. But then again why does she care she is getting paid so I am sure that is all that matters to her and her establishment!!! Good customer service goes a long way and little things do matter even if they may think others aren't watching or paying attention trust me I am. I haven't said anything yet but when I do it will not be nice!!!! read more