Dr. Gates was my daughter's orthodontist. He did a great job with her braces. The back office folks were extremely helpful with insurance needs, flexible to her appointments due to school times and always willing to help. The entire team took great care of my daughter and us. She has been on retainers and everything is looking great. She and our family have been very happy with Dr. Gates! Thank you! read more

I truly believe Dr Gates is the best!!! He doesn't take short cuts and makes sure your results are the best he can absolutely get for you. Love the staff!! Never wait more than 5-7 min in the waiting room. In and out. read more

This is by far the best orthodontist that I have taken my son Karter to. They are so nice and patient and takes the time to explain every single step. Normally my son is very shy when going to a new dentist but that was not the case for this office. Ashley takes her time and really cares for my son like he was her own. He enjoys and looks forward to coming to every appointment. There is also a tremendous scheduler at the front desk that is also a MVP. I can't remember her name but when I do I will edit this review. Overall is wish every medical facility was up to the standard as they are. read more

Dr.Gates and his assistants are good and efficient. No issues there. The problem I'm having is with the people at the front desk who manage the appointments. We are late by 10 minutes and had already called ahead telling them we would be late. They were like "no we only have a 10 minute window" . They would not even make an attempt to fit us in. We pay them thousands of dollars for orthodontics and they cannot make reasonable requests Hence the 1 star rating. read more

Paul Gates is great with our kids and is doing a great job straightening their teeth. The young ladies who assist him have all been wonderful. If you want a beautiful smile for a lifetime, Dr. Gates is the man to see! read more

Today the braces are coming off! My "child" right now is truly getting his braces taken off, teeth cleaned up, etc and THEN we are coming back later to get his retainers fitted. Then....we are done We had three options: non-removable (Bottom, I don't remember about Top) and removable in two styles: first, traditional plastic and metal; second, completely clear-basically Invisalign but for retainers. The last option MUST be removed each and every time you even drink or you may color it...the other one should be removed too, but.... My first child went with completely removable, "traditional style" retainers. That let's her clean her teeth easily-especially after having braces! Almost 6 years after getting the braces off, retainers are faithfully worn as directed-amazing-and teeth are wonderful. Today's child is getting the removable clear style-this will be new to me. We've already discussed the rules (no eating drinking etc with the retainers in!) so hopefully this style will be successful, too. We have been blessed to be with Dr Gates for two kids-from the moment you walk in, to leaving the door we always feel welcome. I'll be very thankful to end this trip (the ONLY WAY it will start again is if I or my husband get braces to redo failings from our youth!) Dr Naples was our oral surgeon, removing completely impacted teeth from both-that welcomed recommendation came from Dr Gates. I had a review but it is lost Look forward to a redo! Thank you to Round Rock Orthodontics, Dr Gates and all the wonderful staff we've seen through the years. My family has been with Dr Gates since 2006. We moved with him from the cute albeit small office off of IH35 near Summit to his existing office: beautiful and spacious but still filled with warm, friendly staff. When Child 1 started with braces, out came the worries. Dr Gates answered all my questions, on "why this? What about that?" as we moved through the process. All staff members helped this mom navigate through a different process (than the one she remembered from.....a long time ago ) and by HS, straight smiles and happy clients abounded. Child 2 had "more complicated teeth" so a spreader occurred early in elementary school....then we waited...and waited...for all adult teeth to come in and braces to get going. In late middle school we started, and things are moving fast! This time I have different questions (the practice GREW and we are interacting with a few new ppl) and once again Dr Gates and his staff are shining through. Now, insurance thinks braces should cost about $1500 or so....I'll say that 1) both of my kids cost more, and 2)Dr Gates costs more in general. But if for some reason we needed a 3rd set of braces (ack) we wouldn't go anywhere else. Our family has been with Dr Gates, his staff, his two offices (!) for over a decade--and don't plan on leaving. read more

l chose Round Rock Orthodontics after he came highly recommended by my dentist. At first, I was excited to see Dr.Gates and have him perfect my smile. After wearing braces for almost a year (next month) I am underwhelmed to say the least. This afternoon, I called because I had a wire that was poking and causing a lot of pain. I was told to be there by 4:10. I arrived at exactly 4:10. I was immediately asked for a card number to cover my next two payments. The next one being due 11/15. Why was this so pressing? I have no idea, i've never missed a payment. After waiting a few minutes, I was called to the back. I explain to the young lady my bracket popped off on the way over. She said okay and asked which tooth. I told her the bottom right and the wire was poking on the bottom left. She says, "oh I see it, we don't want you in pain" and proceeds to cut the wire. She then cuts the exposed wire on the bottom right where the bracket fell off. I ask if she was going to replace it and she says, "no it will be ok until your next appointment". My appointment is November 19th. To keep my cool I replied ok. I walk to the front desk and ask one of the ladies if it was ok to wait until my next appointment to replace my bracket. I knew the answer was no. She says nooo we typically wouldn't suggest that. Let me put you on a will call list. She also says, I wish we could do this for you today but we are so shorthanded. These braces cost $7200. At least that's what I was told during my consultation. All that to say with the current service i've received I wouldn't recommend this office to anyone. Definitely explore your options before you take someone else's word. read more

As a Dental Hygienist, I see a lot of smiles and I would not go anywhere else for my three kids diverse Orthodontic needs. I have worked with several dentists over the years and Dr. Gates has always been the #1 Orthodontic recommendation from slight correction to complicated-comprehensive ones. I literally have asked my own patients over the years that have had ortho previously, and have a beautiful smile, "did Dr. Gates do your Ortho?" Because his work is flawless..he is a perfectionist. I can spot it every time. Orthodontists are not all equal...I repeat! Recently, it was discovered my own daughter has impacted permanent canines that will require a very detailed treatment plan and coordination with a skilled Oral Surgeon. I am beyond grateful that I have Dr. Gates and his team to guide us through each phase and provide us with reassurance. I am absolutely confident that the end result for my sweet daughter, will be another Beautiful Smile created by Dr. Gates! If you are looking for the best, you have certainly found it! read more

Over the past few years, Dr. Gates has gone above and beyond to support my unique adult orthodontic journey. I first came to him in an emergency capacity, as something on my braces (installed by an out-of-town office) broke, and I had limited time to fix the problem. He fixed the problem, and educated me so well about the nature of my orthodontic issues that I asked him take over the completion of my ortho work--which he did, accomplishing all of my original goals. Throughout the process, he helped me understand additional options for improving my bite and airway, but was always mindful of my reasons for pursuing the least involved treatments. After my care was complete, I saw him a couple more times, once to get a lost retainer replaced (which he did so promptly), and again for a consult on how to manage my teeth in wake of a recent oral surgery. While he certainly could have made more money by recommending the forms of treatment his office provides, he made a very good case for me to hold off on treatment, and if necessary, pursue treatment options that other offices specialize in. I also want to say that Dr. Gates is an exceptionally knowledgeable doctor. As a scientist myself, I have a pretty high bar for care providers who want to convince me they are an expert in their fields. He understands the precise reasons for the treatments he provides and is intimately familiar with the work other leading professionals in town are doing (all of whom seem to hold him in the highest regard). Definitely, I recommend him and his practice. read more

I'm 34 years old and have recently gotten braces. I really appreciate the professionalism shown at this office and their help has been beneficial to me getting braces. I am not done with treatment but so far the experience has been great. The only criticism I have is that their staff can be brusque sometimes when starting a procedure. I guess I need hand-holding and explanation of procedures. I've found that Mari is great with me, explaining things and helping me to feel more comfortable. Summer can be quite busy so be prepared for a wait for an appointment if it's summer months. I recommend them if you need braces! read more

So many wonderful things to say about this place!! Every single person on the staff is incredibly kind and professional. The office is very clean and well run! The consultation is free. I went in to see what they could do about my jaw pain. I was referred by my dentist here. During the consultation, Dr. Gates comes in and personally goes over everything with you. He takes time to answer your questions. Will took a great deal of time with me to work on the financial end, and ended up helping me settle on payments that were reasonable for my budget. Each step of the way, Dr. Gates and his staff make time just for you. They are incredibly knowledgeable on the latest technology for Orthodontics, and also keep an holistic approach to your individual treatment. I would recommend this office to any of my friends and family. Thanks for taking such great care of your patients!! read more

Nothing but great things about Round Rock Orthodontics. Friendly staff, wonderful doc, Dr. Gates, can't get any better than that! Keep smiling :) read more

Dr. Gates and team are professional, thorough and very accommodating. I'm so excited about getting my teeth fixed and having a pretty smile.

Dr Gates is a master of his craft. He took the time to explain my treatment plan in detail and I couldn't be happier with the results. The staff is upbeat and a pleasure to be around. Fantastic practice read more

Absolutely love Dr. Gates and his staff!! Dr. Gates is wonderful. He has been seeing my daughter for almost a year waiting for the right teeth to fall out and grow in. He hasn't charged me a penny. I love that he isn't quick to just put braces on her. On the other hand, I have a son who will be starting braces next week due to issues with his teeth. Dr. Gates is proactive and will treat when necessary BUT isn't in a rush either. It's great to have someone like him who I can trust with my children's dental concerns!! Highly recommend this office! read more

Dr Gates delivers consistently late service to my family; everytime we go to see him. We come on time, but he is always at least 30 minutes behind. Today, we show up a few minutes late and his office refuses to allow us to have service--or even work us in, and will only allow us to reschedule. We explained that we had a personal tragedy in the family (family member in the hospital) that delayed us, and they said too bad.... My problem here is that the Doctor is ALWAYS running late and NEVER services us on time. Yet, the one time we are a few minutes late; we are REFUSED---even though we would still have been sitting in the waiting area due to the DR. being late-as he always is. I feel this is hypocritical. We even called to let the office know what was going on. The front desk person was completely unsympathetic and REFUSED to even try to help us. This is very hurtful to us as I am a disabled Veteran and we have to drive more than 30 minutes to get to this hidden location. The treatment we received was unprofessional and VERY unfriendly. Not cool. ;( read more

Just completed my orthodontic treatment. Nothing but the best!! Met with nothing but professionalism and expertise throughout the full 3 years of treatment. read more

I've been going to Orthodontist and dentist for over 10 years trying to get a gap in my front teeth fixed. Some have helped, others have done more damage than anything, and I have never had a permanent solution. Paul Gates and his staff were totally incredible! Not only were they very affordable and worked hand in hand with my insurance, but they found out exactly what I wanted the end result to be, and tailored everything to my needs. After a year of invisalign, I now have a permanent retainer, and a gorgeous smile! They have seriously been amazing and I would give them 10+ stars if I could! If you want a smile that you love, you have to go to this office! read more

My regular dentist recommended that I go here for my son's braces. This was the best experience I think I have ever had. They have the nicest staff I have ever meet in the medical field. The process went so smoothly and everyone there was so welcoming. Thank you to everyone and keep up the awesome work! read more

I usually shy away from orthodontics because my first experience was so uncomfortable, all the way around. Now Dr. Gates and his staff are amazing! I always feel welcomed and I never leave with any questions. From pricing to actual treatment and staff everything is awesome. On the day they put my braces on they even sent me home with a care bag of mooshy foods I could eat! I recommend Dr. Gates office to anyone who needs braces. read more

This office is AWESOME!!! I would definitely have Dr. Gates be your orthodontist. I have seen kids being treated as well as adults. I brought my son in last week and the entire staff was so friendly and helpful. The treatment coordinator, Will was so knowledgeable and nice. When Dr. Gates did the exam on my son he was so thorough. He checked his health, the health of his mouth and then explained the things my son needed as well as the reasoning behind it. He was very professional and I really appreciated it. I was VERY impressed! You MUST go to the office. I Loved it! read more

Greatful for Dr. Gates and his team. Everyone is professional, kind, gentle and helpful. So glad I was referred here .

As a dentist in the area, I have had the pleasure of working with Dr. Gates over the last 10 years. Dr. Gates is an intelligent, detail orientated orthodontist focused on providing the highest care possible. When my daughter required orthodontics to treat her orthodontic condition, Dr. Gates was my first choice to provide the treatment. The treatment and care has been flawless and they have treated my daughter like she is one of their own. The entire experience with Dr. Gates and his team has been exceptional with both the doctor and the team providing excellent orthodontic care and top notch customer service from start to finish. I cannot thank Dr. Gates and his staff enough for the wonderful service they have provided our family. I give Dr. Gates and his team my highest recommendation. read more

What a wonderful, professional, thorough, efficient & compassionate group, Dr. Gates and his staff were. Details about myself or concerns for my teeth never went forgotten. I always felt very comfortable and well taken care of. Throughout the process, I shared my thoughts and questions openly and they were always well received and met with knowledgeable and informative feedback. I would highly recommend any and every one in Round Rock and surrounding areas to pursue ortho treatment at this office as you WILL NOT be disappointed. The level of excellence emanates from every bit of the experience, from Dr. Gates & the staff, to the cleanliness of the office, the doctor notes/appointment reminders, down to the gift they offered me to congratulate me when I had my braces removed. I have not experienced such integrity in one's craft in a very long time and im very grateful. Furthermore, my teeth look amazing and I'm VERY happy with my new smile read more