Has been a great orthodontic experience for my son who needs quite a bit of work done. Staff is…read morevery friendly and caring.

This is only my second bad review online in my whole life because I understand how important…read morereviews are for a business. However, I sincerely hope what happened to us will not happen to other kids or parents.We started my daughter's orthodontic treatment on 2/5/2025. The treatment plan cost $5,510, and the main issue was her underbite. In May 2026, the doctor told us that my daughter was ready to have her braces removed and that his work was done. At that time, I told him there was still a big gap around the left canine. He continued the treatment for another four months. After those additional four months, he told us that everything was now perfect and removed the braces. Before the braces were removed, I told him that now the gaps were open on both sides, the upper teeth were slightly tilted, and my daughter had also developed what looked like buckteeth. He told me that the bite was good and that the teeth would bite together after the braces were removed.After the braces were taken off, I told him very clearly that this was not the result he had originally told us we would get, and it was not what I paid for.He insisted that his work was done and said that he could not put the braces back on because we did not pay for a second set of braces.I told him that I did not pay for two or three sets of braces. I paid for the entire orthodontic treatment to be completed correctly.He responded, "How about the time I put into this?"I told him that I never asked him to refund the treatment fee. My time and my daughter's time are also valuable. However, you spoke as if I had not paid you enough to complete the treatment properly?I asked him several times to communicate with me about a solution and actually listen to what I was saying.He responded by saying that those four teeth did not need to touch each other. He said that when my daughter eats, the teeth will touch, and when she grinds her teeth from side to side, they will also touch.I asked him, "Who is going to grind their teeth from side to side all day long ?I also asked him why he did not use articulating or bite paper to check the gaps and contact points between the teeth, because I personally have had orthodontic treatment before, and my other children have also had orthodontic treatment with other orthodontists.He said he did not need to use the paper because he could simply look with his eyes.He then pointed to the front two teeth and said, "See, the front two teeth are touching the lower teeth."I looked closely and told him that only one of the teeth was actually touching.He immediately changed what he was saying and told me that both teeth did not need to touch the lower teeth and that one tooth touching was enough. He said all of these issues were within tolerance and functional. It's the shape of the teeth, not the gaps. I can't believe that comes from a doctor who just ignores all the issues we pointed out and refuse to admit that he is unable to complete his job. He then turned around and asked my 15-year-old daughter, "Do you want to continue wearing braces, or are you happy with it?" I told him, "How can you, as a 50-year-old adult man, design a question like this and ask a 15 yrs teenage girl?"Anyone who has worn braces for that long is obviously going to say that they do not want to continue wearing braces. This is a manuplating question that take advantage of a 15 yrs teenager's understandable desire to be done with braces in order to make the situation easier for himself instead of taking responsibility for completing the treatment properly. I asked him several times to use the bite paper to check the four large gaps on both sides and the front teeth.His response was, "I can do it only to make you happy."I told him, "I don't need you to do anything just to make me happy. I need you to do the right thing and do your job correctly. "Throughout the conversation, he continued pushing the responsibility onto my daughter by repeatedly asking whether she was happy with the result.He then asked me to leave.I told him, "You are asking a 15-year-old teenage girl to make this decision, while asking her mother, who is the adult responsible for her care, to leave?" My daughter cried because she felt pressured by the doctor asking her to say that she was happy with his work.We never asked the doctor for a refund. The only thing we asked was for him to complete the orthodontic treatment properly instead of rushing us and asking us to accept the current problems- the four teeth with noticeable gaps, the upper teeth appearing tilted toward one side, and the fact that the original underbite now appears to have turned into buckteeth.I understand that a large percentage of an orthodontist's patients are children and teenagers. I do not believe this is the right way for an adult professional to communicate with teenage patients or to put pressure on them through carefully designed questions when there is a disagreement the treatment result.

Do not go to this location, the staff is completely rude and unprofessional. Andreina should really…read moretake up another profession. She's rude and not friendly at all. This was a place I took all three of my children for braces and lots of time and money to be treated like so poorly. This place was so much better when the husband and wife worked here. Do better!!!

If I could give a 0 I would. I was in this morning to pick up my retainers. I want to begin by…read moresaying none of us are perfect and we all have bad days. But what a normal person does is take a mental health day off which is exactly what , Dr. Farr should have done today. The crass nature in which she treated me, a paid in full customer, was extremely deplorable and reprehensible. My retainer had been broken for a year and I was only replacing it because that is what I was told to do, replace your retainers every 2 to 3 years. She proceeded to very rudely tell me "it's plastic, it breaks" I didn't need the dichotomy of what plastic is and the fact that it breaks. Then you had to reiterate it 3 times. You are very lucky I have tact, because the wrong person would have truly let you and the whole office know how horrible you treat your patients. I may just be one customer to you, but if you keep treating your patients like this I can promise you will not be successful. You never looked at me, you were rude for no reason at all, she never asked what my issue was. I didn't have an issue. I was only trying to replace. Dr. Farr would have known that had she not been so terribly rude. If you don't have a high tolerance for foolishness do NOT go to her. She has never been friendly and always has to add a sprinkle of rude. Personality 0 out of 10.

We had the worst experience here. We were 14 minutes late to an hour and a half appointment I had…read morepaid almost $6000 for so the office manager decided to yell and cause a scene in front of the staff and other patients instead of working something out with us. She was extremely loud and would not let me speak. It was shockingly inappropriate. I finally had to ask one of the other women at the desk to please just give me a refund. I asked if there was anyone else I could speak with but she whispered "that's the manager". I feel so sorry she has to put up with such an awful woman every day. I am just floored they treat customers so poorly. As we left, the manager yelled "can't wait to see your review!" So wildly rude and nasty

I am over 70 years old and wanted to do something about my crooked teeth. But, I kept thinking,…read moremaybe I'm too old to have a nice smile. My wonderful general dentist, Dr. Shipra Gupta at Lakeline Family Dental suggested I have a consultation with Dr. Akash Pandya, (Doc Ak) at SmileOn. The first visit was very comprehensive and various treatment options and payment plans were presented. I was grateful that my dental insurance would cover most of the cost. I decided to get the clear Angel aligners. I was awed and a bit overwhelmed by the equipment in the office and the ability to take a few pictures and have aligners made for the year. The front office staff, the patient care coordinator, and the certified dental assistants are GREAT. You can have the best dental work but, staff makes the difference. Always encouraging and happy. And, every staff member has beautiful teeth. That, to me, was a good sign. -- Doc Ak and staff try to make the orthodontist visits a little fun by having monthly contests, raffles, and quizzes. While these activities are probably geared more toward younger patients, I must admit, I did participate in some of them. Prizes are awarded to the monthly winners and are announced in the informative monthly newsletter. Most of the activity with the aligners took place at home. I would take weekly pictures of the aligners in and out of my mouth using the Grin app and then progress to the next aligner after SmileOn review. I didn't think I would get through a years' worth of weekly aligner changes but, here I am, almost at the end of my treatment. Next step - whitening. I AM SO GLAD I MADE THE DECISION TO HAVE MY TEETH STRAIGTENED. I can't imagine a better orthodontist or practice than SmileOn. You deserve a terrific smile.

We solicited several orthodontist opinions around the Pflugerville/Round Rock area before settling…read moreon Dr. Farrah for both our kids. All of the pricing seemed to be pretty standard, so it really fell to our impressions of the doctors and staff, and Dr. Farrah edged out the others. Dr. Farrah seemed to do a good job with a conservative treatment plan, tracking one of our son's development for a few years before recommending a plan. One thing I didn't love is feeling somewhat pressured to choose Invisalign for our middle schooler, which we did not feel would be a good fit. Once we decided on braces, though, everything was fine. Visits are always very efficient and the staff is nice. It feels like staff are valued here and treated well. I also like the little free snacks and ice cream freezer in the waiting room. One other small downside is when my kids have a broken bracket or a problem, it does seem quite difficult to get them in quickly. But other than that, we've been happy and everything seems on schedule for their braces.

We have been coming here since 2021, all three of my kids have braces. I don't have a standard of…read morecomparison for orthodontist offices because this is the only one we have ever been to and I never had braces, but my husband told me "this place is like if a nail salon was an orthodontist office" because it's so bougie. The staff and doctors are great, very welcoming and good with kids. They keep frozen treats and coffee in the lobby and snacks for the kids, and they have a tooth-brushing station. They offer payment plans which we are utilizing. Every month they do some kind of cute customer appreciation thing in the lobby, and they also do a lot of philanthropy for our community. I highly recommend this place since it's clean, well organized, and dare I say...fun?

Dr. Ash and her team are the best! I just finished my Invisalign treatment and they were a pleasure…read moreto work with. I'm so happy with my outcome and the intentional care they provided! I'm so grateful for them and actively recommend them to anyone I know!!!

My family and I have been coming to Leander Orthodontics for over 10 years and I would not…read morerecommend anyone else!! The staff truly cares about your teeth and their work truly shows that. From the moment you walk in the staff at Leander Orthodontics make you feel more than just a patient. I'm going to miss this place, but I know their work is so good I won't have to come back. Bittersweet!

First of all, anyone who first walks into the lobby will meet Amber. She is wonderful what with all…read morethe multi-tasking she does. I have been coming here for about 20 years to have my teeth cleaned, braces, whitening fluid, and anything else dental I have needed. Staff is always very caring, Dr. Gerhard (sp?) is wonderful.

I'm very thankful for this dental office! Dr. Gerhardt has exceeded my expectations! The whole…read morestaff is amazing especially Stacey, Lisa and Monica! I never have any issues and the communication is excellent! I completed my ortho treatment and the process has been amazing every step of the way. Also I recently went in for my annual dental cleaning and Dr. Gail did a fantastic job! There was constant communication throughout my entire treatment. I would highly recommend this place.

Great people to work with. Several seniors from our building approve their handiwork including my…read morespouse. I Had a visiting 80yr. old relative from midwest (4/26) that had an emergency denture brake and we left a message the night before to ask for help. They responded early the next day, and got my relative in that afternoon. They felt it would be fixed the next day, AND IT WAS! My goodness, what a relief my relative felt and the joy returned to her good nature afterwards! Way to go Buttercup, you all deserved a gold star! Robert H. / Jean N.

I have been going to this office for many years now. Darrell Parks who is the Dentist I use has…read morealways treated me fairly and spent whatever time was needed to make sure the work on my teeth was done correctly. He follows up each time to check status. His staff also does a great job which I appreciate.

This place is amazing. They are very knowledgeable and kind with our child. They listen to her…read moreconcerns and are always welcoming.

Worst place ever. Took me out of braces because my case was "too difficult." if I could give this…read moreplace 0 stars I would. Was very happy and confident with my braces, they took it away, not even letting us debate. My case was not difficult at all. Never choose Wildflower Orthodontics.