The food was great, but the customer service was not to the standards I have experienced. I am leaving this review in hopes of a change at this location (Richardson, TX). I was excited to share the Cava experience with my friend for the first time. During our visit at 8:45 pm, one gentleman was before us and a couple behind. Most of the tables were not clean, and there was food around the serving area; all the topping trays were on the back counter. As the gentleman before us stated his order, I could tell the employees behind the counter were not in the best mood. There were no smiles to greet customers; and poor communication between the employees. As the customer line progressed, the employees moved so fast behind the counter that they forgot to add or not add items to the customers' orders. I ask was everything ok; and was told it was their cleaning time, and they were down two staff members. If I am not mistaken, the restaurant closes at 10 pm. I spoke with the on-duty manager and expressed my concerns. During the payment process, I asked for a bag. "We are out of bags, and the ones we have are for drive-thru only." My order for: Take Out. At this point, my friend and I decided to eat outside in the patio area. I watched thru the window and saw the manager speaking with the employees and laughing. I would only imagine what it was about. This service is not up to the standard of a "healthy fast-casual restaurant experience." read more

Sooooo good. I love the lemon sauce. Making your own bowl is the best bc they have lots of great options. Perfect for vegetarians read more

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Love this place. Good food at affordable prices. Love the braised lamb and chicken. Nice, polite and helpful staff. Clean place. read more

Super disappointed in this location. I love CAVA and frequent their locations any time I can - found myself in Richardson and had to stop by. The store was a mess, the people at the front were not very friendly and didn't really greet us. Food on the countertop, almost every table was dirty and the trash bins were over flowing. This is what I would expect during a lunch rush when they're understaffed, but no- this was at 8 pm when there were more staff than guests in the store? Staff stood around talking the entire time we ate our meal and no one cleaned anything. It was really gross and we kind of lost our appetite and didn't finish our food. Definitely not up to the standard that all other CAVA locations have set for us. read more

Me and my husband ordered food online, we paid for it and had it ordered for pick up. When we got there to collect it they said they were unable to make the food because they only had about half the ingredients. We asked for our money back but they said only the manager can do that and they were not there. My husband went back in the morning and was told he would have to send an email asking for the refund. He sent the email and has not had a response, it's been three days now and we still haven't been able to get our money back from food we never even received. Do not go here! read more

Hudson and Kalyan are the goat at making bowls. Best cava on the block. Definitely check them out the customer service and cleanliness is superior read more

Brooklyn, jasmine, and Kalynn are so nice!! Great customer service! Super friendly and helpful! Best cava in DFW!

Jasmine and Brooklyn and Cailynn were all so nice and helpful will be back!!!!!!!! Thanks so much

Two star because I genuine love Cava, but unfortunately this location was a miss. Food was not fresh. Also, the chicken was over cooked and the rice was hard. Very disappointing to say the least. read more

I ordered pick up and everything was perfect. My order was accurate, on time, the portions were plenty and the food was amazing. I was nervous there would be some sort of hiccup since this location is so new but I have zero complaints. As for the pita, I find it funny people will still complain about free food. It was warm, soft, and was a really nice addition to the meal. I'm so excited to come back. I love what this restaurant offers the community which is wholesome, delicious, and nutritious food. read more

Always delish fresh ingredients and friendly service! A lunch favorite in north Dallas.

Employees are rude and made my order wrong TWICE. Of course they had an attitude when i let them know what was wrong.

Love this location. The staff are helpful, fast and courteous. The food is always good. Zhariya was amazing.

Have ordered from Cava since they opened. The first few months were good experiences and the bowls were filled full to the top and pretty filling. Lately, the bowls are barely half full, skimpy and not filling for lunch. I really like their salad bowls but now not impressed with Cava skimping on salad leaves and rice for the same price. Not a smart customer satisfaction strategy. read more

Really like this concept and the variety they offer for their bowls. Much better than the Zoes Kitchen that it replaced. Large portions, i got my bowl with lamb meatballs and received way more than I could eat. Not my favorite pita bread but it was okay. Definitely recommend for a QSR meal! read more

First let me say I love the food at Cava. It's a good option for fast healthy food. Hence the 2 stars. But the hygiene habits of the workers are a problem. The employees were all young teens who are laughing and talking over the food which was sitting open. Easy to contaminate. I wouldn't eat here again bc of it. Too bad. Go read more

It was my first time visiting and the workers patiently helped me build a custom bowl! There's so many good options and the food is healthy for a great deal. The service was quick and easy so there's nothing more I could ask for. :) read more

Can't even review them properly because it was impossible to make an online order! Kept getting a "you're order can not be processed" screen, with no information on what was causing the issue or who to contact. When I called the store, they said they NOT ONLY could they not help, but they wouldn't take my order over the phone or drive through. read more

I've had most of their bowls and they all were really good! My favorite is the RightRice falafel protein bowl. Only con is the small portion for the falafels. They only give 4 falafels. read more

Great selection that is healthy with a Mediterranean flare. Favorites drink is the blueberry lavender tea. Super yummy and great clean vibe

Honestly the food I really good, it's just the customer service is really bad. It's like they are robots, there is not smiling or anything , it seems like no one wants to be here. read more

this was so good, the customer service was so brilliant ! Brooklyn and jasmine gave us the best service! they are so kind!!!

The food is good and I was excited to have my lunch from here. But I sent in a mobile order for pick up to be ready at a certain time during my limited lunch hour and it was thirty minutes (with no explanation) late making me late to get back to work with no time to eat. Meanwhile I watched the whole line of people cycle through about 3 times and get their food and saw the drive thru orders getting made MUCH quicker. I was very disappointed and not even excited to eat my lunch anymore. And it was all quite cold. Would not recommend their mobile in store pick ordering at all)-: read more

Terrible customer service. Tried to order takeout on their site and it did not work. Called to place an order and they have a policy that you have to download their App to order anything. I called Luna Grill and ordered. Much better food and customer service. They actually took my order over the phone. Cava losing customers read more

Well if this is your first time experiencing a CAVA maybe compared to most food experiences it would be 2.5 maybe 3... when you look at taste. Next for customer service and order accuracy 1. Then when they already filled my order 15 minutes after pickup time... the guy then had the nerve to basically give me a 1/2 full bowl with little to no meat... I was never rude prior to receiving my food as an FYI. Then I said I'm missing my dressing sides and 2 free sides of pita. I looked at the pita and said this is what y'all consider 2 sides and your pita... and he said I'm just doing what I'm told. I got 2 bite size pita with no flavor... if anyone wants a real cava taste go to Addison. But if you want what I initially started to love about CAVA go to UPTOWN. Best pita bread you will ever eat. That is what CAVA is known for not this picture I included! JOKE I will drive to uptown if I ever want CAVA again and I recommend you doing the same! read more

CAVA - Mediterranean Near Me - Richardson, Texas

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food was so amazin, customer service was great as well, very nice people, brooklyn and jasmine were the best they deserve a raise

Food was good but service was horrible. The person getting the bowl ready was so rude. I always ask for a little more greens & less rice with no issues, but I guess she was in a bad mood today so she charged me extra. Wish they were more consistent with their charges or let you know beforehand. Will definitely be going to a different location. read more

We've only ordered the family meal and always have some leftover for a family of 4, so I feel the pricing is reasonable. It's basically a grain bowl with unique toppings. One of the toppings, the crazy feta, is absolutely delicious. I really like being able to order ahead of time on the app and using the drive thru to pick up. The people in the store have always been extremely friendly, and get the order correct! read more

I usually go to the park ln location but I have been trying the Richardson location for lunch since it is by my work. Unfortunately both times I have picked up, I've had to pick out and throw away the greens as they were too slimy to eat. Produce does not seem fresh :( read more

I ate at Cava Richardson test and I just need to shout out Lily, you rarely get great service these days. Her energy was so great, Friendly and Knowledgeable. Also I think Cava Richardson might be the cleanest cava in town. read more

Used to like coming here until today. Came in at 8:20 they close at 10. They already had started putting up the dips and other things , they were too lazy and unprofessional to make more dill and restock the chips & they were "out of" a lot of thjnfs. They had an hr and a half left, even the manager was too lazy and was in a rush to close to not restock. They barely had any silverware clean, a lady before me who was going to deliver an order asked for plastic silverware & she said "how are they supposed to eat without silverware" the worked was already having an attitude by having people coming and delivery drivers waiting for their order that she threw the plastic silverware in the bag with an attitude that the delivery driver even called it out. Every worker in this cabs restaurant at this time but also mainly the cashier with red hair has an attitude and in a rush to hurry and close. So unprofessional read more