I was left because of me being late at a rest stop and Best Bus customer service was so good and…read morecooperative that they arranged the next bus pick me up and also I was worried about my luggage, they also managed to keep my luggage at the drop off location. I didn't even wait 30 mins at the place I was left and then the next bus picked me up and I was so happy to get my luggage at the NYC drop off location. Best bus service is actually the best!! Salute to Khalid Ismael and the customer support guy! Love you guys

THERE IS ANOTHER BEST BUS COMPANY WITH REVIEWS ON YELP. THAT COMPANY IS UNCLAIMED. RELY ON THESE…read moreREVIEWS. This specific review is about Best Bus PRIME. Not the standard Best Bus service. I heard about the PRIME service which is basically an upgraded bus. The bus has single seats on the right and double seats on the left. The service is advertised to have tray tables. The tray table in my single seat does not work. I want to rate this service a 3 because of the tray table not working. The seat pitch (space between seats) is larger/longer than standard buses - which is true and is nice since I'm over six feet tall. One thing that's not advertised but I did notice was shades for the window which is nice. My window had them. Some did not. As others mentioned, the wifi can be spotty. In the age of cell phones and mobile hotspots, just be prepared to use yours in case the bus wifi goes out. The complimentary water was nice - but it was not cold/chilled. Just ambient temparature water. The timeliness of arrival always depends on traffic - so most times the arrival time is after the scheduled time (especially since Best Bus advertises 4 hour trip times from DC to NYC) - I have not seen arrival times within 4 hours - it's always later (sometimes up to an hour later). It's due to traffic though, not driver skills or service. Overall I do like Best Bus PRIME. Would I take it again - probably - if the schedule works. It only runs once a day - all the other services are regular Best Bus service.

They only take cash . I have been traveling from Providence to Manhattan for about 10 plus year. I…read morealways took Peter Pan buses . On Thursday March 28th, 2019 was the first time ever that Peter Pan was sold out, it was too late to cancel my hotel. The second option Peter Pan gave me was to stand by in hopes someone wouldn't show up and I needed to be in NYC by 12pm. I have known about Dominican bus transportation and was always scared of taking these buses . When my hair lady told me that her family takes this service, I was more at easy . I headed to their office in broad st. They took down my address and said I would get a call two hours before departure time which was at 6am and also I would get a call 20mts before they arrived at my house . Next morning, they did exactly that. They called me two hours before and 20mts before arrival . There was a mix up with my address but the driver got there. Let's start with the Van : I expected the old vans, since back in my country i traveled in vans like that , I knew the trip was going to be tight; To my surprise it was one of the newest van that arrived, which has a seat belt and all. There cup holders . They still have some of the old vans so you never know what you might get . I was prepare for an adventure . Also, I expected the van to be full and it was only 3 of us plus the driver. I was told there are times when it's completely full so be aware . The driver travels fast, given that we left half an hour late due to the mix up in the address, we arrived at the outskirts of NYC sooner than I expected ( I have never seen this with Peter Pan bus ). They make a stop for bathroom breaks , awesome right! . Usually they stop at exit 40, Dunkin, Macdonald and other restaurant are available here. Sammy , the driver was very helpful in telling me where I should take the train and which train would take me to Manhattan and told me next time I take this company I should tell driver to leave me at the same address. Sammy had the Spanish radio station on , this doesn't bother me as I know where ever you take a Hispanic bus there going to be music playing . He had on merengue and some reggaetón. Sammy would occasionally engage us in conversation . The music was mid level volume. I still could put my headphones on and listen to my own music . If you aren't the type who likes music playing from beg to end , this isn't the company you should take or bring your own headphones and listen to your own playlist. It's a Hispanic company music is expected by their passengers believe me . I will take this service again . I need to get to NYC in the morning as soon as posible . Peter Pan does take time, they have to travel at a certain speed . They only take cash so make sure you bring . I wish I could pay upon reservation but they charge you on the bus. Also , they have new owners I think that's made a difference . I read the reviews and it didn't look good but I was pleasantly surprise

Zero stars!!! When I called, I was told the ride from Amherst Massachusetts to the New York City…read morewas going to cost $60 and take two hours. Well, they charged me $85 and it took 5 1/2 hours. The van driver said he was shocked to have me on the van because I was the first white person that he had seen use this service. That was a little off.

Before Tripper, I had always braved DC traffic to make it to Union Station, so I was stoked when I…read moreheard about a bus that picked up in my hometown of Bethesda instead. To start my round trip ticket was only $55 dollars which is comparable to other buses that do the DC-NYC route. There was free WiFi, water, access to movies. The driver was very friendly and courteous and ensured that all passengers were respectful of those around them. Lastly, this was the cleanest public bus I've ever been on. The floors were wooden, the seats leather, and the bathroom actually useable without cringing and holding your nose lmao. Despite how amazing the service, and how nice the bus is, people are still gross, so I would recommend bringing wipes and hand sanitizer. A woman had her bare feet all over the arm rest, and another was clipping her toe nails.

Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

We had a wonderful experience with this bus chartering company! The entire process was incredibly…read moreeasy and seamless from start to finish. Jesse was extremely helpful in coordinating everything and made sure all the details were taken care of. Our bus driver arrived right on time, and the ride itself was comfortable, reliable, and stress-free. Everything went exactly as planned, which made the whole experience so easy. A big thank you to Jesse and the team for providing such great service. I would definitely use them again and highly recommend them to anyone looking for a dependable and hassle-free bus charter!

I will start by saying I highly recommend American Charterlines. I reached out months ago when I…read morestarted planning a bus trip from NJ to South Bend to see our beloved Irish play. American Charterlines were the most competitive estimate (and I got many) but what really sold me on them was AnneMarie Inglese! She was my point of contact and to be honest I would have paid more just for her guidance, knowledge, and courtesy. From the jump she answered every question, and attended to every possible detail. She made everything from signing the contracts to helping with the itinerary right through excellent communication with the depot so easy. I'm someone who values true customer service, which in my opinion is basically non-existent in today's world, AnneMarie is a true gem! We had an excellent driver (Jai) who was friendly, very capable and professional throughout the 4 days we were with him. The bus itself was very clean and comfortable. I couldn't be happier with every aspect of my dealings with AC. I wouldn't hesitate to use them for any of my needs in the future and will definitely be recommending them to family & friends. Thank you, AC and Anne Marie for such a great experience!

You get what you pay for - $32 all-in got me a Monday evening ride from Boston to NYC with a polite…read moredriver, free bottled water, and a relatively clean bus with a relatively clean bathroom. It's a way to get from Point A to Point B. The bus had no outlets and the internet did not work.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

Unfortunately, the service provided on our wedding day fell significantly short of our expectations…read moreand, more concerningly, was both unsafe and unprofessional. Safety Concerns The driver attempted to overfill the bus, trying to fit the entire group of over 120 people despite the bus not having enough seats. I personally had to intervene to ensure people were removed from the bus to avoid passengers standing in the aisles. After the fact, we learned that some guests were forced to sit on each other's laps, and the driver reportedly drove erratically to the destination causing two of our guests, who were NOT overserved, to vomit right when they got off. The safety of our guests was compromised, and the shuttle service was managed in a way that was neither professional nor responsible. Service Issues Once I managed to get people off the first shuttle and ensured the driver returned for the second trip (as per the contract/itinerary and what we paid for), the remaining guests were finally able to board. However, the second shuttle was only about 25% full, which underscores that there was no reason to overfill the first bus in such an unsafe manner. Impact on Our Event Because of these issues, my wife and I missed a significant portion of our after-party, as we had to deal with ensuring our guests were transported safely--something that should have been entirely your responsibility. Overall, your service was unprofessional and unsafe. It appeared as though the driver was trying to avoid making the required second trip by overcrowding the first shuttle, which we found unacceptable. The Result After flagging our feedback, not only did we not receive any form of compensation for the poor and unsafe service - they offered a $500 gift card for us to use them again which is wild to assume we'd use that service again.

I have been taking Limo's to the airport and special events for many years now and I rate this…read morecompany as one of the best. The driver was early and very professional for my first pickup. Because of this i have used this company for a while now and I can tell you nothing has changed. If there is a problem the driver will call you and if I have a problem I was always able to pick up the phone and call the driver as well. This company is very professional and will always work to make sure you have the best service. I highly recommend using Moonlight Transit for your airport or transportation needs.

I got the bus to West Long Branch from Port Authority. The bus was 15 minutes late (no big deal)…read moreand there were only a few passengers so no problems with seating. However the driver went straight through West Long Branch and by the time I realised and got him to stop we were in Long Branch. He explained that he doesn't stop unless he is asked to, which I guess is OK if you are a commuter and familiar with your stop and might also be acceptable if this were all explained in advance. I had to get a $10 dollar taxi ride back to my destination and got there over an hour later than anticipated. So it is a cheap service but a bit third world and confusing for a first time traveller.

On the website I filled out their wedding quote form. After filling this out they emailed me…read moredenying my business to keep their options open for larger customers. If you are unwilling to accommodate such event, perhaps out that on your website with clarification before a busy bride goes through the trouble of contacting you. After reading your reviews, I am glad to take my business elsewhere. Brides beware.

I travel between Washington D.C. and New York City quite often. I have traveled with many other bus…read morecompanies, but Greyhound has been the best I have traveled with so far. The only downside of this station is the limited times of departure from here compared to Port Authority. What I like about Greyhound is that there is an actual covered station for the bus. The A train is also at this station so you don't have to walk outside to continue your travels. Other companies have their pick-up and drop off on the street, which sucks if it's raining out. More often than not, you also have to walk a couple blocks to find the nearest train. The busses usually are a bit late, but it's understandable because the bus I take starts in Boston and picks us up on the way down. Every time there has been a delay, an attendant notified passengers of the new ETA of the bus. Today, my bus left only 10 minutes late, which is the best I've experienced so far. The seats are very comfortable and this is the most leg room I've had on any bus. The wifi's a bit iffy, but that's consistent across all companies. The outlets are great to have so I never have to worry about running low on battery. On the website or app, you get discounts the more you travel (starting with 6 points = 15% off your ticket). You can either print your ticket or show them your phone to check-in. No bus service is perfect, but I'm liking Greyhound the most. Happy travels!

I take the responsibility that I made a mistake booking my ticket but getting your money back or…read moreeven adjusting your ticket to correct the mistake is impossible!!! Their refund policy is non existent and they even when they can see your transaction history they still refuse to help you. Also taking a two hour ride which is usually a straight shot consisted of 4 stops, three of them was a bathroom break for the bus driver and one for him to eat. The bus was also hot on a 94 degree day. Horrible service all across the board