Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

For the price you would expect a lot more, but they are just another megabus. I booked a round trip…read morefrom NYC to Arlington, and they immediately cancelled my return bus to reschedule me on a much less convenient departure for the return trip. The first trip was supposed to be 'luxury' but they downgraded us to a regular cramped coach less than an hour before departure with no refund. Hot, cramped, left late, unresponsive customer service, etc. If you have taken buses before you know the drill, but usually it's half the price. Tl;Dr Save your money, this is just the same crappy bus experience you can get for half the price elsewhere.

The location we were picked up was at the bus stop by Hudson Yards, which is on 34th street and…read more11th avenue. It's across the street from the Javits Center. Signage isn't clear so be mindful trying to find it. It's NOT a building you're looking for. Look for the very small, green FLIXBUS sign. DOUBLE CHECK THE APP FOR THE BUS ARRIVAL. The bus number in the app and the bus showing up may NOT be the same! $150 for a family of four who had to scramble to get from NYC to Philadelphia after an Amtrak emergency canceled the trains all day. It's an alternative option compared to flying and it's not the fanciest, but gets the job done. Traveling on a budget you can't have it all so don't expect this to be perfect and relaxing. It was hectic trying to understand if it was the right bus to begin with. Also be prepared to load and unload your own luggage. So we're glad to make it here to enjoy the rest of our East Coast vacation.

This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is…read more120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time.

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

Okay, I took this bus back one time from New York City, and I must say..this was probably the most…read morescammy thing I've taken. First of all, the bathrooms were disgusting and unsanitary, clearly hadn't been cleaned! Then, also, the specific ride we took advertised that it would make a stop to get lunch..but what? The bus driver was some old guy who was clearly senile, he was extremely rude as well, and he should lose his CDL. He didn't stop the bus. You get what you pay for. This was a scam. Don't do it unless you REALLY need to save money, just take a train for a bit more. If you want to get on some bus with false advertisement and a senile old guy bus driver and get totally scammed, go on ahead! :)

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

I've taken this to Atlantic City plenty of times. They are always late with no compensation or…read moreexplanation but if you are late they leave you. You can't cancel it reschedule your time, they charge you full price but they are always late. I would understand if they were punctual. Lastly, the drivers are always angry and rude

From Better Business Bureau:…read more "Dear Steven Seril: You sent us a complaint on 8/1/2026 about Greyhound Lines, Inc.. There have been several exchanges between you and the business to try and resolve the problem. At this point, the business has not made a good-faith effort to work with us, so we have closed the case as Unresolved in their file." Greyhound failed to do the right thing. Plain and simple. In early July, they stranded their customers in Pasco, Washington due to poor maintenance and negligence, then refused to refund them. This is a company that does not care about its customers and has no sense of ethics. They caused emotional distress to an 8-month-pregnant woman during this incident.