didn't end up travelling with them because my travel plans changed but I did enjoy their customer service with cancelling my trip. I forgot to cancel more than 24 hours before so I was able to get a credit of my trip and will be able to use that credit for the next time I want to travel which I appreciate. read more

We picked up OurBus right across from the Javits Center, in the middle of the street. The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station. read more

Terrible experience! Our group of 32 people waited for over an hour in the rain for the bus to arrive. The bus that finally arrived was a 20-year-old beater. The transmission was bad, the alignment and suspension were shot, and the bathroom door did not latch. The suspension was so severely degraded that it audibly bottomed out on road bumps, causing motion sickness among multiple passengers. The transmission could not maintain speed on inclines, making the journey slow and stressful for everyone on board. The windshield wipers were so worn they could barely clear rain from the windshield (a serious safety hazard). Overhead storage bins would not latch, risking items falling on passengers, and the lighting inside most of them did not work. The spare tires were stored in a luggage compartment and had dangerously little tread remaining. We paid Rally/OurBus for what we were promised would be a newer luxury coach with ample luggage space and modern amenities. Instead, we got an old bus with no electrical outlets, damaged seat upholstery, and a bathroom that reeked before a single passenger had even used it. They sent us a vehicle that should not be in passenger service. When we sought a refund, we were bounced between Rally/OurBus (the broker) and All Aboard Express (the bus company), and now neither company will return our calls. Save yourself the headache and book elsewhere! read more

I would avoid using OurBus/Rally for charter services. They broker to third-party operators and, in our case, disclaimed all responsibility for the operators issue. So here's how OurBus/Rally left our Wedding guests hanging when their driver failed, and then blamed us for the error and refused to correct the issue: We booked using their charter service for our 9/13/25 wedding in Indiana. They promised a 25-passenger loop shuttle service between the hotel and the venue before and after the event. We paid over $1500. On the day, the driver arrived but did not know the route or the loop schedule. Multiple guests reported the driver's maneuvering felt unsafe. The driver completed one trip and when we contacted dispatch were told that the driver wasn't sure what to do so went home after the first route. The driver did not answer calls; we contacted dispatch multiple times and were told it would be corrected, but service did not resume. I immediately escalated to the account manager and customer service. I was told it would be made right and to rest assured. They waited several weeks to contact me and then when they did they said we misunderstood the contract and that they are only the broker and the Driver had denied our claim for reimbursement. I have filed complaints with the BBB and my card issuer. I will update this review if OurBus / Rally provides a resolution. read more

The worst bus company. It is not reliable at all. Buses can be delayed or may not arrive at small stations without any announcement. I bought a ticket from King of Prussia to New York on April 18th, and the bus never showed up. I had to contact them for a refund or credit. Provided evidences that I arrived on time and was at the station, but they keep denying everything. No refund or credit was offered. On top of that, the assigned stop was in the middle of nowhere, with no one around (just an empty bus stop). Glad it was not a winter. Have to buy a train ticket and RUN from this dangerous assigned area. Not reliable and completely dishonest business practices! read more

Do not trust this company's "verified trip data"--it is a fabrication. My son's 4-hour trip turned into a 7-hour ordeal. The Reality: The bus was 90 minutes late to start. During the trip, police intervened and the situation was so serious that the bus required a police escort to the destination. I have a video clip of the police escorting the vehicle. The Cover-up: When I requested a refund, the company claimed the delay was "only 30 minutes" and a "minor speeding ticket." They are blatantly lying to avoid accountability for a major safety failure. The "Resolution": They refused a refund and offered a $10 voucher for a 3.5-hour delay where the driver was legally unfit to continue. I have uploaded/attached the video of the police escort to this review. If you value your safety and don't want to be lied to by customer service, book with a different carrier. read more

OurBus - To show the time line. The schedule departure was 1345, the schedule arrival was 1745, but on 20:36 it was still another 15 minutes wait. - Buses Near Me

The bus broke down at 2pm and didn't start moving again until 3am. It took almost 24 hours to get to our destination.

When I first tried Ourbus, it was a step up from the chaos at Greyhound to go to Atlantic City. After the first experience it has been down hill all the way. They no longer give water, the seats suck, some of the buses are just raggedy. I feel they got greedy. They now won't let you use your discount coupon during "peak days", which are the days most people return from Atlantic City. It's greed and they have truly lost a loyal customer even though their service has been below par for a long time. We, the consumer are not stupid, We know less service for us, mean more money for you. So greedy... read more

OurBus is an absolute disaster. They left multiple. unrelated paying passengers behind, including a 7-year-old child, even though we were physically present at the stop on time with witnesses. They then hid behind "GPS data" and "driver claims" to deny responsibility. No accountability, no refund, just scripted customer service nonsense. We were forced to take a taxi from the Poconos to Manhattan at our own expense because of their failure. Leaving confirmed passengers stranded in the middle of nowhere is bad enough. Doing it with a young child involved is dangerous and inexcusable. Avoid at all costs. read more

If I could leave 0 stars, I would... I had an extremely frustrating experience with OurBus due to a severe delay and misleading updates. My bus was scheduled to depart at 10:00 PM but did not arrive until 1:00 AM, over 3 hours late. During this time, customer support repeatedly told passengers the bus would arrive in "10-15 minutes," even though the bus was not moving and remained stuck for a long period. These updates were inaccurate and misleading. Because of these assurances, I stayed at the pickup location in heavy rain, trusting the information provided. As a result, my camera bag was completely soaked, putting $1,400 worth of equipment at risk. There was no guidance provided about shelter or realistic arrival times. When I later contacted support, I was told compensation was not possible due to "traffic," despite the clearly incorrect real-time updates that caused the situation. Do not use this company. Delays happen, but misleading passengers and leaving them exposed for hours is unacceptable. I would strongly caution anyone traveling with valuable belongings or on a tight schedule. read more

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First issue I've had in over a decade traveling with my service animal. They apparently consider their business above Federal laws. read more

OurBus - Buses Near Me

I usually wouldn't complain but the driver just had terrible customer service. He waited until we had roughly 10 mins to board the bus. Lots of us were waiting out in the cold while he was on his phone. Some of us waited roughly 20 minutes out in this extremely cold weather, while the driver was nonchalantly waited for the last minute to let us board. Will say though they are usually good but this time I was annoyed read more

Booked this bus last minute after my Amtrak train was canceled due to snow. Finding the pickup location was confusing--no signage, just an address--but customer service was helpful and shared a pin and live tracker. The bus was overbooked. Despite having a reservation, there was stress about getting a seat and some passengers were left behind. Onboard, the bus was very hot, dark, and uncomfortable, with only old-style outlets (no USB). A scheduled 15-minute rest stop turned into a 40-minute delay due to a mechanical issue. What should have been a 3-4 hour trip ended up taking close to 9 hours. Bottom line: this is a very bare-bones, no-frills service. It's cheap and will get you there, but expect minimal comfort, weak organization, and delays. Fine in an emergency, but not something I'd choose again if I had other options. read more

I REPEAT, DO NOT USE THIS COMPANY FOR ANY REASON IF ITS NOT YOUR LAST OPTION AND EVEN THEN I WOULD HIGHLY CONSIDER TO WALK TO DESTINATION . this bus company uses predatory tactics to never refund even if cancelation is made within minutes of booking after discovering that their location is so out of the way . The system showed the cancelation option but only to click to next page that now shows you the trap of credit service only while charging booking fees and service fees that were not even rendered . read more

The bus driver was rude and the other passengers had no decency, they put their feet on my arm rest. Terrible experience.

Everytime I take Ourbus, theyre mostly late. Only ever had 1 driver not be late. Even had a driver attempt to kick everyone off early, got lost 3 times in the same route and arrive nearly 2 hours late on a 2 hour trip. Company refused to compensate me for lost time because the driver lied and claimed he wasnt late at all when he couldnt even make it to the final stop and everyone had to get off early and find their own way. update-despite them leaving a comment, they still have not actually reached out. Customer service literally does nothing. Only messaging to save face. Do yourself a favor and take amtrak. read more

Very unorganized. We use OurBus for transportation on breaks for our college students. One trip had the luggage doors popping open in the highway and other cars trying to get the bus to pull over. The kids were concerned because the driver was very flustered and clearly upset. Another time the bus was scheduled to Harrisonburg VA and we got emails 45 min before the scheduled time saying it was rerouted to Harrisburg PA! It took forever to reach a real person to help me and all they could say was "it's still at 1pm and just gave her get in that bus". No explanation as to why the email said it had a new destination. read more

I am writing this review while ON the Ourbus. We left a little late, ok fine. But the driver ended up being either drunk or on drugs and was really belligerent. (This was from Boston to NY. I have to say that the driver from NY to Boston for the first leg of my trip was also a jerk--but at least he drove the bus.) This guy so far has made three unadvertised stops. No warning. No excuses offered. We are now at least an hour late and he's driving erratically. If I live to see tomorrow I will only take Amtrak from now on. read more

I had a ticket for the 8am bus from Boston to NYC this morning. Because I live outside of the city, I started my trip around 6:30AM to make sure I had time to get to the bus stop. I received a text message during my ride that the bus driver had a family emergency. I have no issues with this. I do, however, find it horrifying that you included the information that the driver's wife had to go to the hospital. If I was the driver, I would be mortified that my company was sharing personal information like that - just saying a medical emergency would have been sufficient. As we approached 9am, I continued to receive messages that the bus would be arriving even later. The last message received stated that it would arrive between 9:45-9:50. The bus did not arrive until 9:55 and then did not leave until after 10. This was already a poor start for the trip. The bus did not have Wifi. The bathroom had no toilet paper and the hand sanitizer dispenser was empty as well. This is deplorable conditions for a four hour trip (I wish it was only four hours). As we got close to 1.5 hours remaining, the bus driver unexpectedly pulled into and parked at a rest stop. Some people started to get off, assuming it was a planned rest stop. As the time began to extend past 10 minutes, with the driver giving no explanation, I looked outside. Multiple people were talking to the driver as he looked at the side of the bus. He finally returned to the bus after about 20 total minutes and said the bus is broken and the company is trying to provide a new one. No estimate was given. People started to get off and take their belongings and the bus driver yelled at them, asking why they were taking their belongings. I do not know how many people left, but it seems as though at least half of the occupants left the bus. I was able to share an Uber to the nearest train station and am currently on route to my destination. I received a text that there was a relief bus on the way while on the train, around 3:09 pm - over an hour after the bus had already broken down. The fact that there was no update for over an hour is more ridiculous than the fact that the relief bus was over 30 minutes away. This has truly been the trip from hell. I would not recommend OurBus to anyone and I will never be using them again. read more

On the way back to DC, the bus was much better. Departed on time, and had a working AC. Also, regarding to the first issue they gave me a coupon $10 off on the next trip. They told me they will give to everyone who took that bus. Thats the update. Thank you. read more

OurBus - Buses Near Me

They will NEVER EVER refund the cancelled ticket (cancelled well in advance and under refund policy period), unless you contact the credit card company and Better Business Bureau. I would never use the service again. read more

Well, up until today I liked them because this is the final straw. I'm Presently on the bus coming from New York and have been on it since 3. This bus should've been in Boston BY 7:10! Instead I will be on it for TWO MORE HOURS BECAUSE THIS DRIVER DEFINITELY GOT LOST GETTING TO A STOP WE WERE NOT TOLD ABOUT - HARTFORD! HE WAS ON THE PHONE THE ENTIRE TIME! If I wanted to be on a bus pre-Thanksgiving traffic I would've traveled tomorrow. There's a very specific reason I took this bus TODAY. Then he stood to clean the fucking window after we left Connecticut. There's no toilet paper, customer service is not in America and there's not even water. Customer Service bots are useless. I will not be taking this company again and will be telling others who don't use Yelp just why the prices are so low. You lost a frequent rider OurBus because you sold out to a third world country and bus company. THE DRIVER GOT LOST WND THERE IS PROOF! HE PULLED OVER TO GET DIRECTIONS. FOUR FUCKING HOURS TO CT THEN FOUR MORE TO BOSTON!!! read more

OurBus - Buses Near Me

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Great experience, big shoutout to my driver Shelton from DC to NYC. Was always energetic and excited. The bus was also clean, comfort-wise it's the same as other bus companies, but for a very affordable price. Would definitely ride again! read more

Don't do it! Is it cheap? Yes. Will you get to your destination on time? Absolutely not. I would only recommend this bus service if you are crunched for cash. However, if you are crunched for time, save yourself the stress. They are contracting out but not communicating with their drivers about changes they are making. It is absolutely not any of the drivers faults and it is a shame that the blame is being placed on them. read more

DO NOT BOOK!! Disgraceful. Abysmal. Dangerous. The bus from NYC to BOSTON broke down in the middle of nowhere CT at 1AM and we were told to call ride share services to get us the rest of the way (over an hour) to Boston. Needless to say no Ubers or Lyfts would take us that far especially at 1am. Finally hitched a ride with a kind soul who came to pick up his friend. Our Bus wouldn't even pay the measly $23 uber I took from where the kind soul parked back to my place. So awful. Will not refund ticket and will only offer me a credit which is completely and totally useless as I will never step foot on any of their buses again. STAY AWAY!!!! read more

TERRIBLE COMPANY, Very unhelpful team, dirty bus, left me stranded less than halfway through my trip and wanted me to uber $500 to my home state. read more

Our church group of 35 created a booking through this company over a month in advance of the date neededand then the week of the reservation the company notified us that the vehicle was in an accident and wouldn't be available. They then instead of offering the larger, available vehicle, they requested that we pay and additional $1000 for said vehicle trip. When we declined, and requested a refund they then canceled the reservations 2 days before our trip. Upon further conversation, they stated a full refund would be issued but after a week this has still not been received. I would not recommend this company! However read more

Beyond furious with this company. I arrived 20 minutes before departure time waiting for an Ourbus....5 minutes before departure I began asking unsigned vehicles if they were Ourbus...no one said they were. Departure time i contact Customer service, they say the driver was running late....as I'm talking to them. They say the driver left. I ask about signage later to find out they were using a completely different company's bus...I saw the bus but it had a completely different company on it. How is a customer supposed to know this? Any sign at all would have helped. Are we supposed to ask every driver if they are ours? Thank God I was able to book a Peter Pan. They did offer a later bus but I had a time sensitive engagement. To add insult to injury, Customer service said they couldn't offer a refund per their MISSED BUS POLICY. Never again. How was one to know a large black charter bus that said Triple K was an Ourbus?????? Please make that make sense. First and Last time. ​​ read more

My trip with OurBus was horrible. The bus broke down halfway between DC and NYC and we were left stranded on the side of the highway. We were instructed to get into groups and order ubers, but of course no uber would drive the 2.5 hours into New York, understandably. We were eventually picked up by police and dropped off at a local truck stop because of how dangerous our location was. From there I was able to Uber into an Amtrak station and catch an (expensive) train into the city, arriving 4 hours past my original ETA. The customer service following the incident was equally poor. They refused to return my calls and would not reimburse my money for the original bus trip nor the Uber/Amtrak tickets afterwards. I will never ride with OurBus again. read more

Not reliable bus. Customer service wasn't helpful with information. Bus was 40min late from departure time. No apology from bus driver or customer service. Dropped off at wrong location. Not a friendly bus. Horrible experience. This was our first time and will be last time. If I can give 0 star, I would. read more

I had possibly the worst experience traveling with our bus and I do not recommend using this service Especially during the holiday season. I booked a bus for 6:30 PM. My bus was changed without my knowledge and without proper notification to 8 PM keep in mind this is during the holiday . My 630 bus would've had me arrive at 9:30 PM. The 8 PM had me arriving at around 11:30. That 8 PM bus didn't arrive to pick me up until after 10 PM. And after picking us up, the bus driver got off of an exit and took a detour and traveled back to the pick up location . The bus driver then left that pick up location and continued to pull over every 10 to 15 minutes to shut the bus off and start the bus up again because there was an issue going on with the oil sensor. I know this because when we took our 15 minute rest stop I asked the bus driver what's going on with the bus. To rectify this issue during the holiday season, our bus wants to take no responsibility for the technical issues. The bus was having.. Our bus is Blaming the weather in traffic for the delay delays but that bus pulled over 20 times while I was on it and it had nothing to do with weather or traffic. I didn't get to my destination until after 3 AM. All of the festivities were over by then. Not only did I call while I was sitting there waiting for my bus that was late. But I didn't get a notification that my bus was going to be late until I had already gotten on the phone and contacted them. While on the phone every time I've contacted them I've been hung up on And I've received no resolution they're refusing to give me a refund because I'm the only person complaining. Just because I'm the only person making a complaint does not mean that my complaint is invalid. Every customer is valued in every complaint is important and every issue needs a resolution and just because the other passengers didn't complain, does not mean that I won't. The other passengers didn't ask the bus driver what was going on with the bus I did. It's been a week and they are still refusing to give me my refund. Random people are answering the phone claiming to be management when they're not but yet everyone is disconnecting . They are rude and unprofessional. It's not the bus driver's fault that the bus was having technical issues. It's not the bus driver's fault that the buses are poorly maintained. And me, the negatively impacted customer Should be valued In due to my inconvenience to be compensated Or refunded as I requested multiple times. There are several competitors out there to travel with . Just don't travel with our bus whatever you do. Take a greyhound take public transportation Travel with flixbus. read more

What an awful experience!!! My son is a student at SUNY Binghamton. He purchased a bus ticket to NYC. The bus was scheduled to arrive at 6pm. They told them to get there 30 minutes early. He got there 45 minutes early, just in case. He was waiting with a large group of students. 6pm came and went, no bus. A little after 7pm, they finally got a notification that their bus had overheated an another bus would be there in 20-25 minutes. No bus came. I called the bus company twice. First, they said a bus would be there in 3-4 minutes. No bus. Called again. Then they told me a bus would be there in 10 minutes. No bus. I kept the customer service rep on the phone with me. Then she said 1 minute. Still NO bus!!! I finally got to speak to a supervisor. At 8:07, a bus finally picked up the kids. All of the kids were standing outside in the cold for almost 3 hours with no communication, then poor communication and outright misinformation! I run a company, too. I understand that stuff happens. This was completely mishandled! read more

I took our bus one time before and the driver was on his cell phone.It's a small van crowand I didn't feel very confident. I booked another ticket and accidentally canceled the ticket and they don't give you a full refund.Let me say that again when you cancel a ticket.They do not give you a refund.They keep the fees so it's a total rip off if you need any type of flexibility. If you're going from redding pennsylvania to philadelphia vice versa flixbus is cheaper so don't waste your money with this them read more

Sudden cancellation to Longwood Gardens the day before the trip. Internal route cancellation was the reason cited. What the hell you couldn't find another way in all of NJ and PA to get there? What, the entire Turnpike was shut down? My ticket to the garden was non refundable. Waste of time and money. read more

Excellent prices and company. The ride was comfortable. The bathroom worked and water was provided. The seats reclined and the driver was good. Overall great bus company experience. read more

OurBus - Buses Near Me

Awful breakdown, zero communication, and poor reimbursement My first ride with OurBus was a disaster. The bus broke down during my trip from New York to Boston, leaving everyone stranded in the middle of the night. There was NO help or communication from staff--we had no idea what was going on or what to do next. Per OurBus instructions, several passengers (myself included) split an UberXL to finish the journey, totaling over $250 with tip. Even worse, getting my reimbursement was a nightmare. I submitted all required receipts right away, but OurBus only sent part of the money ($218), refusing to cover the full amount--even though the tip was legitimately part of the fare due to the circumstances. Multiple follow-ups were met with delays, repeated requests for the same information, or just silence. It took far too long for them to even partially respond. If things go wrong, don't expect help, clear updates, or timely compensation. I would NOT recommend OurBus. read more

I have been using OurBus since 2017 and have had countless great experiences with it! Such a great affordable option for public transportation and last minute bookings. They have routes everywhere, even to more niche locations that other buses don't travel to. The company is very communicative about any delays, which rarely happens, and they have complimentary bottles of water when you board. Truly a 10/10 experience every time, this bus company has been a lifesaver for traveling to/from NYC. read more

It is very disheartening to have to write this negative review. The 1pm Ourbus driver was in an accident twice this weekend and lied to the company stating he told us to remain on the bus when he did the exact opposite. Several passengers did not get to the final destination because of this. When I asked Ourbus for a refund (just one way), they refused even after I sent them the Uber receipt of the $53.00 cab ride I had to take home. Shame on you Ourbus for terrible customer service. read more

Avoid OurBus at all costs. They lure customers with cheap ticket prices, then add ridiculous facility and hidden fees at checkout. This is straight-up misleading. Customer service is terrible and unhelpful. If you try to cancel or reschedule, they deduct an absurd amount compared to other bus services. Feels like cheating customers at every step. Do yourself a favor and never use OurBus. read more

All the bad reviews are true: no air conditioning. And there's a dangerous heat wave. Customer service said they would get back to me in 3 to 5 days. We have an hour left, and people are seriously feeling like they will pass out. We stopped for 30 minutes, hoping that that would solve it, and 15 minutes before that,, but clearly this is a long-standing issue. You would think they would've made sure that they have customer safety in mind. Don't take this bus!!! read more