Avoid OurBus at all costs. They lure customers with cheap ticket prices, then add ridiculous facility and hidden fees at checkout. This is straight-up misleading. Customer service is terrible and unhelpful. If you try to cancel or reschedule, they deduct an absurd amount compared to other bus services. Feels like cheating customers at every step. Do yourself a favor and never use OurBus. read more

Took the bus from NYC to Ithaca: - The bus STANK super duper bad. It smelled like the blue chemical they use in the toilet in porta-potties. It was so thick in the air that I actually smelled like it once I left the bus and had to immediately take a shower, it was disgusting. - The driver never turned on the wifi (even though that's part of what you're paying for). - Got to Ithaca an hour late. - Stopped on the side of the road randomly. The driver got out and was looking at the tires or something. This was part of the reason why we were an hour late to the destination. - The driver never turned on the AC, so it was sweltering in there. The sweat mixed with the toilet chemical stink, just awful!!!! So this may seem like a lot, but the real reason I'm giving them a one star review is because THIS IS NOT THE FIRST TIME THESE THINGS HAVE HAPPENED!! I complained about the stink and the wifi and the heat before but they didn't respond at all. Avoid them at all costs, I know I will from now on. read more

Seating on buses are very overprice. They offer little to no help with refunds whatsoever. If you miss your bus too bad.

Absolutely awful company. They outsource all rides to the cheapest charter company and you get what you pay for. My bus was scheduled to take 4 hours to get from Boston to NYC and ultimately took almost 6 despite there being no significant traffic. This was due to our driver making an unscheduled stop in Worcester to pick up more passengers and then driving through midtown Manhattan to avoid tolls which added a half an hour to my trip. The bus also did not have a full service bathroom despite what Ourbus claimed on their website. I'm dreading my return trip with Ourbus tomorrow but am hesitant to cancel as it seems they do not refund customers based on other reviews. Never using this company again. read more

Completely ATROCIOUS service. My wife and I bought November 27, 2pm tickets from the George Washington Bridge Bus Terminal in Manhattan to Ithaca. We arrived well ahead of time. We went to the departure board and the only Ourbus scheduled for Ithaca was for 2:30pm, gate 2. We STILL went out to the gates at 1:55pm in case our departure simply was not listed. However, NO Ourbus departed the terminal at 2pm headed to Ithaca. We figured the bus had been rescheduled. Gate 2 of the terminal said "Ithaca,2:30pm" so a rescheduling stood to reason. Us and at least ten other passengers, all of whom had bought the 2pm to Ithaca waited at the gate with us. 2:45pm came along and there was no Ourbus to be found. Finally, us, and others, began calling Ourbus customer service. Customer service said that an Ourbus left the terminal at 2pm, which we do not believe for a second because we were not the only ones in the group that went out to the gates at 2pm to wait for it. Customer service offered us a rebook to 6pm and we took it but we are furious at the inconvenience that Ourbus ineptitude has caused us. The following are our losses: 1. Uber to the terminal $12; 2. Two hours waiting, WASTED; 3. 3.5 hours of Paid Time Off that we requested from our employers so we could stop work early and head to the terminal. 4. Four hours of family time, and the day, LOST since we will be arriving at 10pm instead of 6pm. The founders of Ourbus, according to Wikipedia, are Axel Hellman and Narinder Singh. They have N0 BUSINESS running an important transportation service. read more

if I could give it negative stars I would. This is the worst bus service I have ever taken. To begin with the driver was fighting with someone over call and then came in to babble about things that made absolutely no sense at all making me wonder if he was high. There after at each stop we waited too long. He would get on a call and fight with someone and come in and babble some more about how he made 450k and lives are important essentially blabbering with no sense. And the worst part to a destination that should take 2 hrs it took us over 3 hours! He missed every possible exit and finally started driving in the literal opposite direction to our destination. When someone suggested the maps show the opposite direction he was like oh yea my maps is not working so i was just driving along the road!!!!! read more

DO NOT USE RALLY/OUR BUS May 3 wedding transportation. I prepaid for a Rally charter bus to pick up 80 wedding guests at a hotel in Asheville NC and transport to the venue and return after the reception. On May 2 I checked to see if everything was set. Alise told me "...to rest assure they would be there." The bus never showed up, my quests had to take ubers and personal vehicles to the venue and back. I was jacked around by Rally dispatch for 40 minutes while they 'looked' for the driver. We were late for the wedding; it was stressful and embarrassing to say the least. DO OT USE RALLY BUS. I did get my money back after threatening legal action. read more

Very terrible. Do not use!! I called to confirm the pickup spot and I got sent a link with the pickup spot and bus tracker. The tracking system was unreliable; the bus arrival time (to pickup spot) was going back and forth. And the next thing I realize, the trip to the next stop had started without the bus arriving. I called again and was told the bus arrived, which it did not. I was tossed and turned to get a refund. Save yourself the money and stress. Never ever use Ourbus!! read more

The customer service is terrible. I was scheduled to travel the weekend of what everyone knew in advance would be a major snowstorm. Rather than do the sane thing and allow me to rebook both legs of the trip for free, they wanted to only allow me to rebook the inbound leg for free -- meaning that I would have to take the outbound leg into the storm, get stuck there, and take a later bus back to my point of origin, arriving on a later day than the one I had originally planned. When I called to ask about this, I was told to email, and when I emailed, I was given so many confusing and mixed messages by different people responding to me that I just threw up my hands and rebooked and absorbed the cost. It was supremely frustrating. Then, when I finally took the (rebooked) trip, I called in advance to find out about power outlets. I was told there were only outlets for phones, not for computers. Well, the outbound bus had both, and the inbound bus had neither. All in all, a pretty lousy experience. read more

My daughter used this service to travel back to college after Thanksgiving break. The bus was 30 minutes late for pickup. The estimated time of arrival was 6:55 pm. Not only did the bus arrive at the destination 2 hours late, but the bus driver stoped in a gas station for 20 minutes right before arrival. Would not recommend. Unacceptable. read more

On a bus from NYC to Boston and bus driver got lost on highway! he pulled over to emergency lane and almost hit cars going so because he was on phone telling someone he was lost on the wrong highway! this has been a dangerous ride I would never use them again. My last ride was safer but outlets were not working so this line will likely go out of business read more

I came across a story on Instagram about a new company called OurBus, which got me excited to try their services for a one-way trip from NY to AC. I paid in total $37.75 with ticket price to be $32. However, my experience didn't match up to the advertised expectations. It turns out that OurBus works with other bus companies, and the bus I boarded wasn't even clearly labeled as an OurBus. The transport provider for the trip was MJM Travel Inc, also known as Silver Star. Unfortunately, there were no leather seats or complimentary water as advertised, and the staff didn't bother greeting everyone. On the positive side, the bus arrived at the designated location about 30 minutes before the scheduled departure time. It was conveniently located right by a McDonald's, making it easy to spot. I was glad that I could grab a bite to eat before boarding, as food wasn't allowed on the bus. Additionally, It had a clear view of the bus arriving through the window, and it left on time. Interestingly, MJM Travel Inc had another bus for Woodbury at the same location. Air conditioning was sufficient so it made the space more comfortable. The restroom had fun sliding doors. It was clean, smelled nice and had toilet tissue. There was one table for that is great for laptop users or to write. The app can track the bus. As for pricing, It was $10+ cheaper if booking last minute. If you book earlier, then the pricing is about the same for OurBus and Greyhound. When it comes to pricing, Greyhound charged me a cancellation fee of $15+ per ticket, whereas OurBus claims not to have such a fee. I haven't tried canceling through OurBus yet, but you should note that you can't book on the day of travel with them, unlike Greyhound. Greyhound allows cancellations up to 15 minutes before departure, whereas OurBus requires cancellations to be made 30 minutes prior. I read they do a stop after 2 hours but it didn't happen for food. The bus I boarded wasn't crowded, and I was fortunate to have a whole row to myself. This was a nice change from Greyhound, where the seats were nearly full. The bus departed at 10:00 am and successfully reached its destination by 12:22 pm. It arrived ahead of schedule, surpassing the estimated time of arrival of 12:50 pm. It was a wonderful surprise to discover that you can get $20 every ride. You can do this by enter the building and then walk to the right. Their is a bus info booth and you can ask about getting the promotion. If you do not have a card, they will direct you to the other booth to sign up for a card. In terms of areas for improvement, Firstly, it would be valuable to have the OurBus app or website display the number of available seats for each trip prior to purchase. This would provide customers with essential information to make informed decisions. Additionally, featuring photos of each bus would be beneficial as it would enable users to visualize the vehicle interior and exterior. Lastly, it would be beneficial for OurBus to ensure alignment with their partnering companies, delivering on the promises made to customers. This would foster trust and enhance overall satisfaction. Overall, I would still consider traveling with OurBus again, as it successfully got me to my destination. Reliable transportation and a clean bathroom is my priority. It was a plus that they have an promotion going on. Book and travel before August 31 and get a discount Promo codes: SUNLIT5 SUNLIT7 SUNLIT10 read more

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Never use this company. We transported our football to a playoff game 2:30 hours away. The bus driver got lost so we were 2 hours late to the game. Luckily we were able to warm up for 30 minutes before. The bus driver then proceeded to drive 75 MPH on a two lane road both to the game and back. That's not even the worst part. The bus driver showed our high school girl statisticians inappropriate photos.. It should be obvious that is disgusting. For the kicker, the customer service rep ghosted us and isn't willing to do anything about it. read more

HORRIBLE. bus stop so unclear. then the bus had mechanical issues so we sat on it for over an hour. then we have to get off and wait another 45 minutes IN THE RAIN for a relief bus. No clarity that we could go somewhere to shelter or grab food in the mean time. NEVER again. I want my money back. read more

Our Bus and Rally are under the same umbrella. Both listed on the letterhead. They are brokers and hold no responsibility if your bus does not show up. The contract allows them to cancel your reservations without notice. Our trip is scheduled for October 18, 2025 They sent an email today October 15th, 3 days before our travel going up on the price asking for an additional $3100.00. Do not trust these people. I don't what their native is but very difficult to understand. We had already paid for this charter bus in full. STAY AWAY FROM OURBUS AND RALLY. THEY ARE ONE And THE SAME!!! read more

I called ro make sure i was at the correct location. I bought my ticket and I called 4 min passport the time the bus was supposed to show up. It never did they said they would return my call because the driver was not answering and then I proceded to call again and spent another 27 min on a call so that they would tell me they said they passed and I have e been waiting for over 45 min now and no refund no ill book you for the next one horrible the customer service was horrendous it was like they were yelling at me. Mu first time and it was not pleasant ended up taking an uber. read more

Worst service, and no update, we have booking from New York to Baltimore for 6 PM bus on May 16th 2025. It's already 7:47 pm, and still yet the bus hasn't arrived. Almost 40 people are waiting on the road at W 36 Street and there is no response on customer care number or on chat by Our Bus. Date of experience: May 16, 2025 read more

First and last experience with them. No wi-fi. No charging. Bus broke down on the highway. After some delay, we were told no other bus was coming and we should make our own arrangements to get an Uber. Not so easy when you're location is "the side of Interstate 90". Ticket price was NOT reimbursed - they said we needed to request reimbursement before the trip began - HUH? Initially told would only reimburse uber cost if drop off was the original drop off point for the bus and that all ubers needed to be for a group of passengers. read more

Today is Monday September 29th I got to Destiny USA to catch the bus between Macy's and the old JCPenney where I have caught this bus since 2021. I see tons of central buses and I'm looking on the app to track the bus and I see the buses everywhere on property except at the stop that is listed on their site when I bought the ticket. I could have easily chosen to leave from Syracuse University but Destiny USA is closer to where I was. I arrived at 6:20 for a 6:42 pickup I got a notice that the bus was going to be 10 minutes late. I was at the appropriate stop if you go to there site and look for buses leaving out of Syracuse New York there are three Syracuse airport Destiny USA and Syracuse University at The Schine Student Center. As I am talking to customer service they're telling me that other people got on the bus so now I'm wondering how do they know the new place to get the bus and no one else does. They are the worst bus company ever! The absolute worst their customer service is atrocious and they don't take responsibility for the terrible experience. And then won't give you your money back. So now I have to spend more money to take another bus to get in later so now I'm spending money to lose money with this company. Go Greyhound leave these bastards alone! I will never recommend, spend money, get on or look at in our bus ever! They're robbers! read more

Use as a last resort. Hour late bus and no compensation. I've taken ourbus many times and still the customer service is trash. The minute you need help it all goes downhill. The drivers don't turn on the tracker so you can't see anything. They don't give refunds no matter the situation. read more

It went well. The driver was nice and helpful. The seats are comfortable and actually the bus is cleaner than Greyhound. Much colder as well which is good in some aspects. read more

don't go with our bus our bus wasn't working properly and we stopped 4 times from ny to dc. we weren't given proper updates by our driver and instead the other passengers who talked to the driver had to relay the message it took 8 hours to get home instead of 4. all they're doing is giving us back a coupon voucher instead of a refund read more

Bus driver do not know the directions to his destination. The driver missed a stop, and had to turn around after a passanger alerted him. After that incident another passenger on the bus had to open up directions to their destination and guide the driver. Needless to say bus was 2 hours late on arrival. read more

All I have to say is STAY AWAY DO NOT USE. I booked a bur to bring my dad's friends up for his 90th birthday surprise party. They had the best price by far.....but there is a reason for it. A few weeks later, about two weeks before the party, they canceled due to the company they used went bankrupt. Our bus/rally are brokers and don't own any buses. This was booked on July 4th 2025, it is now September 3rd and I still haven't received my refund. Thank goodness I used my AMEX so they will go after Our bus/Rally. I was told by other bus companies to beware. I found a fantastic company who provided excellent service and was professional from the booking until the last passenger was off the bus. I highly recommend using Carreras Tours out of Chino, Ca read more

I've ridden this bus about 7 times for trips going to and from NYC. The most recent trip I took was coming home from NYC (picking up at the Javits Center). I was approaching the bus as it pulled away, 1 minute past the departure time. They will not give me a refund or credit towards another ride. If you check a manifest to confirm that every passenger is on board, how can you leave after only one minute? Customer service was no help and left me stranded in NYC. The only option they gave me was to take the next bus the next day. read more

DON'T BOTHER! Absolutely horrible experience. I was supposed to visit friends for a long weekend in the Berkshires. Booked my bus eons ago. Later received a message that my Thursday departure had been canceled and I would now leave Friday at the same time. Not great, but I could live with it. Then I get notice that my Sunday return has moved to 12:30 pm on Saturday. So I would essentially be going to the Berkshires, arriving Friday afternoon and leaving Saturday at noon. Totally F**ked my whole weekend. Very, very disappointed. Would never use this service, ever again. Looking at the reviews, they should just give it up. read more

I missed the bus and didn't receive any credit. I called, spoke to two representatives and none of them gave me any credit because I didn't get to call them before the trip was complete. they had a good service but I guess I'm traveling with them anymore. read more

The bus is so bad. The AC was not working and the customer service people are really rude. If you can avoid please avoid.

only because they won't let me put zero. First, I purchased a ticket and paid extra for the "cancel for any reason" because I knew my trip was iffy. Then when I tried to cancel, they would not refund my money but only allowed credit. I have used bus travel once in the last 20 years and it's not likely I'll need it again but that's what I had to swallow. THen my son needed a trip so I thought I can use it for him. But they only allow one suitcase and he had two so while I would expect a slight charge for a 2nd bag, they said he has to pay for a complete 2nd ticket. No one was willing to discuss or negotiate. The absolute worst customer service I've seen. Ever. Not that I'd expect much for a bus company but they are total shit read more

I took this bus from Toronto to New York recently and hadn't used OurBus before. While my expectations were low, the experience was surprisingly pleasant and exceeded my expectations. The service ran punctually and transfers were seamless. Buses were kept clean and the operators were cordial. They provided information above and beyond what other bus companies usually provide; the app was helpful for tracking the bus throughout the travel day. While the wifi wasn't wholly reliable (this may have been due to the number of customers onboard) the availability of power outlets, water, and suitably-timed rest stops made the journey enjoyable. I would certainly consider the return bus from Toronto to NYC in the future based on my positive experience with OurBus. read more

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There was no A/C even though it's advertised and this was when Boston was under a heat advisory. Multiple passengers left when the bus stopped at a rest stop because of the extreme heat on the bus. read more

On 12/22/24, we were on the train from WAS/Union Station to NYC and were notified the train would be terminating in Philadelphia due to downed power lines due north. I found OurBus and booked tickets at 9:32a for an 11a departure. When we arrived to Philadelphia at 10:17a we were notified by an Amtrak customer crew member that we would board a diesel train to continue our trip And had to rush to track. I completely understand the policy of cancelling 60 minutes prior but as this was an unprecedented situation, the company should have considered and honored my request to credit the charge or at very least offer full or partial compensation towards a future ticket. The customer service colleague was very nice and professional, but the company's policy is inconsiderate to the traveler. read more

the worst experience ever!!!! wanted to depart from Philly to NYC. booked two tickets yet none showed up in the bus stop. You guys are an absolute scam. When tried to call your customer service number, an automatic voice kept playing without having the intelligence to pick my confirmation number or connect me to a live agent!!!! will never ever book anything with you guys. Need a refund but have absolute zero idea on where and how to track it. there's nothing on your website!!! read more

Buses don't arrive on time, poor customer service representatives are not helpful and gaslight you, they take no accountability, and bus is too expensive. Usually take the NYC to Reading PA they claim it's a 3 hour and 10 minutes ride. Yet I usually find myself on the bus for over 4 hours. They also raised the prices. It's just not worth it They don't try to compensate for any inconvenience on they're behalf. Find a cheaper more reliable alternative. read more

I was a little nervous about our booking because of the mixed bag of reviews. Ramsey Bolton was very responsive and very, very helpful. There were some last minute changes and a we were a few minutes late getting in the bus and they were very kind with us. I would recommend working with Ramsey. read more

I booked a one-way trip from New York (Hudson Yards) to DC (Stadium-Armory) on the OurBus app. This was my first time using OurBus so I was able to get a referral code discount of $10 on my first trip (feel free to use code WZ6BJD6T for $10 off your first ride when using the app). The app provided clear instructions about where to find the bus stop. It's a little tricky because there's no actual station or signage at the Hudson Yards pick-up point, but they do give location coordinates for the stop, so I just followed my Google Maps GPS and it brought me right to it (thank you, modern day technology). The group of people waiting with their suitcases in tow was also a helpful indicator. OurBus recommends getting to the stop 15-30 minutes before departure. I arrived about 30 minutes ahead and the bus had not arrived yet. The app has a "track bus" feature and fortunately it showed that it was a few minutes away. It pulled in about 20 minutes before departure (a reasonable arrival time). Once parked, the bus driver greeted everyone and announced the trip to confirm with passengers: New York to DC bus. He was very pleasant and communicated check-in procedures. He quickly prepared the bus for passengers to load their luggage and began checking reservations. Once my reservation was confirmed, I boarded the bus and all promised amenities were available: WiFi, A/C, working outlets, a complimentary mini water bottle, and a restroom. The bus was clean and we departed within minutes of the scheduled time. The bus wasn't at full capacity but people did have to double-up on seats (a stranger sat next to me). If you're traveling in a group, I recommend arriving earlier so that you can claim your spot and sit together. Passengers that boarded later did have to split up. About halfway through the trip, we pulled into a Delaware rest stop and were given 15 minutes to grab food, use the facilities, etc. The bus driver did a good job of communicating expectations of how long you had at the rest stop and what time the bus would depart again. We arrived at our destination about 30 minutes past the scheduled arrival time- not a terrible delay - which can be mostly attributed to traffic and that pit stop. The "track bus" feature in the app wasn't particularly helpful for getting updated arrival times or real-time locations during the trip, which is why I've giving four stars instead of five. But overall, the trip was pretty seamless so I'd recommend OurBus as a reliable and cost effective method of transportation. read more

It is very confusing regarding their refund policies. I had to book another bus trip, thinking that it would be at no additional cost, according to their website, which vaguely says that it is possible if you miss your trip. I called customer service twice, and they said they could not do anything at all. Not helpful at all and I wished they could be more specific about missing bus trips. Wasted 80 bucks because the information was unclear. read more

we have been waiting for bus to arrive for over 2 hrs. this is so disappointing. I will not take this bus again.

This bus was dirty. Bathroom disgusting (no toilet paper or hand sanitizer). Bus conductor was very rude. We left 10 min late, arrived an hour late, bus driver spent an hour in the suburbs of New York for no apparent reason (I checked traffic) and picked the longest route to Boston. Do yourself a favor and choose any other company. At least flixbus will make a stop to stretch your legs and use the restroom AND U STILL arrive on time. What a concept?! Gross gross gross. I can't even say u get what you paid for bc I've done cheaper and had MUCH better. read more

This is a party bus loud music and alcohol on the buses absolutely NO peace NO quiet. So bring your boom box onboard the party bus and turn your volume level up high. Really annoying trip back from A/C where someone in the front right behind the driver was blaring loud noisy music and drinking alcoholic beverages the entire trip back to New York. All this right behind the driver who didn't even care about what was going on. (He never got involved to stop the chaos caused by the disruptive passenger) That's what you get from a discounted bus line. So get yourself ready for no frills and lots of noise. The person blaring the noise was accompanied by 2 others that didn't have any respect for anyone else on the bus either. A total of 3 morons. A senior couple with a middle aged brat for a daughter that just had no regard or respect for anyone on the bus and kept carrying on with her personal loud noise not giving anyone on the bus any peace and quiet. Drunk and wasted the selfish disrespectful brat just kept turning up the noise and the driver seemed to enjoy the whole show he just acted as if nothing was happening the whole time. Miserable experience is an understatement. From reading other reviews I noticed a theme from Rally Ourbus, there is a lot of empty promises and no real action to improve. Lip service at best... And just to provide information based on the rhetoric and the lip service of Rally Ourbus. Asking to email in is just another tactic to pacify issues that arise. I emailed them and absolutely no response. Did you expect any other results?SMH Bad business practices for a traveling choice. This should be your last resort. Lesson here? Rally Ourbus has to stop ignoring travelers read more

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