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OurBus

2.5 (414 reviews)
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To show the time line. The schedule departure was 1345, the schedule arrival was 1745, but on 20:36 it was still another 15 minutes wait.

Do not trust this company's "verified trip data"--it is a fabrication. My son's 4-hour trip turned into a 7-hour ordeal. The Reality: The bus was 90 minutes late to start. During the trip, police intervened and the situation was so serious that the bus required a police escort to the destination. I have a video clip of the police escorting the vehicle. The Cover-up: When I requested a refund, the company claimed the delay was "only 30 minutes" and a "minor speeding ticket." They are blatantly lying to avoid accountability for a major safety failure. The "Resolution": They refused a refund and offered a $10 voucher for a 3.5-hour delay where the driver was legally unfit to continue. I have uploaded/attached the video of the police escort to this review. If you value your safety and don't want to be lied to by customer service, book with a different carrier.

A photo of the bus tracker saying it was a minute away despite not moving

If I could leave 0 stars, I would... I had an extremely frustrating experience with OurBus due to a severe delay and misleading updates. My bus was scheduled to depart at 10:00 PM but did not arrive until 1:00 AM, over 3 hours late. During this time, customer support repeatedly told passengers the bus would arrive in "10-15 minutes," even though the bus was not moving and remained stuck for a long period. These updates were inaccurate and misleading. Because of these assurances, I stayed at the pickup location in heavy rain, trusting the information provided. As a result, my camera bag was completely soaked, putting $1,400 worth of equipment at risk. There was no guidance provided about shelter or realistic arrival times. When I later contacted support, I was told compensation was not possible due to "traffic," despite the clearly incorrect real-time updates that caused the situation. Do not use this company. Delays happen, but misleading passengers and leaving them exposed for hours is unacceptable. I would strongly caution anyone traveling with valuable belongings or on a tight schedule.

Jen X.

First issue I've had in over a decade traveling with my service animal. They apparently consider their business above Federal laws.

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5 months ago

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1 year ago

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5 months ago

Seating on buses are very overprice. They offer little to no help with refunds whatsoever. If you miss your bus too bad.

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5 months ago

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1 year ago

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11 months ago

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1 year ago

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1 year ago

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4 months ago

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6 months ago

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7 months ago

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3 years ago

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6 months ago

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6 months ago

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7 months ago

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8 months ago

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1 year ago

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8 months ago

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8 months ago

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8 months ago

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8 months ago

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7 months ago

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7 months ago

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9 months ago

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9 months ago

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9 months ago

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8 months ago

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10 months ago

The bus is so bad. The AC was not working and the customer service people are really rude. If you can avoid please avoid.

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10 months ago

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3 years ago

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11 months ago

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1 year ago

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11 months ago

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1 year ago

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2 years ago

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We truly appreciate your kind words for Ramsey! Thank you!

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4 years ago

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1 year ago

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1 year ago

we have been waiting for bus to arrive for over 2 hrs. this is so disappointing. I will not take this bus again.

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3 years ago

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4 years ago

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OurBus Reviews in Other Languages

Ask the Community - OurBus

Is the Hamilton to dc bus a direct route?

Hi Tammy, Yes most trips go direct Hamilton to DC. You can view the stops for every trip in… Read more

Does OurBus do private charters for corporate outing? If so, how reliable?

Hi there! Yes, we do private charters. You can get a quote by visiting https://www.ourbus.com/charter. We're also very reliable. Feel free to browse the reviews from other happy customers on our website!

How many stops between nyc and dc?

Hi Alex, depending on the schedule, there may be 1 or 2 stops along the way to briefly pickup or dropoff passengers. However, starting in late December, we will be offering express service with no stops between NYC & DC. Stay tuned!

Does the bus from Miami, FL to Tampa, FL make any stops? All the other buses I've seen are up towards 7-8hr rides but OurBus is estimating 5hr10min. I'm assuming no stops?

Hi Olivia! We're an express service but we do make a couple of stops along the way in Fort Myers, Sarasota, and Fort Lauderdale.

Do you have stops in NJ?

Clifton, Newark, New Brunswick and Hamilton

Do you have a different stop in NYC other than the port authority one?

Hi Ibrahim! Most of our routes leave from Port Authority but we have a select number of routes that occasionally leave from 26th St and Madison Ave. Hope that helps!

View All 9 Questions

Review Highlights - OurBus

The staff was always friendly, busses are very clean and you're provided with free water prior to departure.

Mentioned in 18 reviews

Read more highlights

Go Buses - Go Buses - meeting spot 7/2025

Go Buses

(150 reviews)

Chelsea, Midtown West

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

They used to be so great! I took them every time from Boston-NYC... now I'd rather spend more to…read moretake Amtrak. This week I decided to do it because the train fare was so high for the holiday weekend. Driver went thru upstate NY for some reason, then NJ which added a bunch of time to the trip, was on the phone most of the time and yelling at passengers. Total trip time was about 6.5hrs.

OurBus - buses - Updated May 2026

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