DO NOT USE!! I hired them for my wedding transportation, and it proved to be a total mistake. Up until the big day, they seemed professional and organized, and I was not concerned. Well, my confidence in them was completely in error as they screwed me big time! We hired Apex to take our guests from the hotel to the wedding venue, which were 15 minutes from each other. My wedding began at 4:30, and two Sprinter Vans were supposed to arrive at the hotel to shuttle guests beginning at 3:30. Since the wedding was in Prospect Park, and no vehicles are allowed in the park, I had been given special park permits for these buses to use for their travel throughout the park. The bus drivers had been given not only these permits, but maps, an itinerary and schedule for the day, emergency contact numbers, as well as (i had been told) gps'. At 4:15, (15 minutes before I was to walk down the aisle) I was notified by my day of eent coordinator that the second bus had not showed up at the hotel, and that many many guests were still waiting at the hotel for pick up. My coordinator had tried and tried to reach Apex, the bus drivers, anyone, who could help us find this second bus. So, 15 mins until I walk down the aisle I am frantically calling apex, trying to reach my main contact, Daryl Bonnelli, or my other contact Boris. After finally getting through to Daryl, he tells me that the second bus is on its way, and that neither driver has the park permits or the maps and that someone else is on their way to give the permits to the drivers. So, now, I'm a nervous wreck and very upset. Eventually, a second bus arrives, all of my guests arrive, and we start the ceremony 20 minutes late, which messes up the entire days schedule, but we are just happy that everyone is there. Fast forward to the end of the night; Buses were supposed to begin driving people home (from the venue to the hotel) beginning at 9:30, making round trip stops, until the last bus (arriving at 10:30) would drive people from the venue to the hotel or to the after party (at a local bar, 15 minutes away). Apex managed to screw this up as well. Buses did not make consistent round trips, and one driver let a bus load of people off on a random street corner, blocks away from the hotel. These were elderly guests, who had never been to Brooklyn, and had no idea where they were and where to go. They had to walk multiple blocks at night, in a desolate neighborhood that was unfamiliar to them. The last bus finally arrived back at the venue at 11:15 (the wedding ended at 10:30), so the bridal party and guests were left standing around for 45 mins We tried calling and calling Daryl or Boris, who never answered the phone. Finally, we were on the bus and finally we were dropped of at the after party. Then, the driver proceeded to tell us that we owed him more money, and he would not leave until we paid him. He, in fact, yelled at my guests and was very rude. Then, Boris got on the phone with my maid of honor, and verbally abused her; cursing and calling her names. As well as being highly unprofessional, he was rude and abusive, and incredibly inappropriate. Daryl Bonnelli, Boris, and both of your drivers at Apex Limo, you played a huge role in negatively affecting what was supposed to be one of the best days, and I will do whatever is in my power to shame you for your behavior. If I could give this company no stars, I would. read more
