Just used them for two days and it went great!…read more My wife is disabled and rides a scooter. They have a ramp they lower to the curb. It allowed her to drive right onto the bus. Each of the drivers were super. Incredibly helpful, making sure we were taken care of. Plus the two tours were great. Taxis are expensive in New York, and we were able to get around all over town with their hop on hop off service. Plus we showed up each day before their published hours. They were already running buses before we got there. I strongly recommend them for your visit.

Total ripoff!! Scant info, just a bunch of NY music. Stop…read moreand start...with worthless minimal info. Don't do it!

Bus tour taken by relatives. They all were very happy. The tour was on time and the tour guild was…read morevery friendly. I've talked to all four of the people who took the tour and they would recommend it to their friends.

Extremely knowledgeable, patient, and attentive. A great listener who communicates clearly and…read moremakes everything easy to understand.

We were taking our kids to NYC for the first time on a quick weekend trip and wanted to do a…read moresightseeing tour so they could see a lot of famous landmarks from across the city in the short amount of time we had available. I researched various options and saw the many positive reviews for this company. After reading their itinerary and how they cover both uptown and downtown landmarks as well as a boat ride past the Statue of Liberty, we were sold and booked immediately. The day of our tour, we arrived at our meeting location that was outside of McDonald's. I knew from reading other reviews that we would be looking for a small unmarked van. We walked up to the driver and gave our name, he was able to check us in before I could even pull up our digital tickets. Our tour was small, a total of 10 people, plus our guide, Bryant, our driver, and their "supervisor" This was exactly what we were looking for; personalized service, access to many different points of interest, a knowledgeable guide who shared a lot of information with us and who had an awesome personality which made the tour very fun for everyone. This was by far the best sightseeing tour in NYC, don't get roped into the hop on hop off big bus tours, they simply don't compare.

This tour has a lot going for it. So here's a list of the pluses and minuses…read more - There's only 24 people so it's very intimate. Our bus held 42 people so you aren't crowded either. - Our guide Bryant was extremely knowledgeable, funny and made our tour very special. - In 6 hours we covered most of Manhattan with a few walking opportunities. - We really got a great feel for the neighborhoods and what sets them apart. - Our Staten Island Ferry experience was outstanding. - There is some walking required. Our step counter registered around 5300 steps. - The bus was hot. We had to ask the driver every time we got on to turn on the A/C.

NYC 6 hr bus and walking tour. Good experience, nice overview of major things to see in Manhattan…read more For us they adjusted the order of the stops based on avoiding a parade, and our guide gave some great tips on the ferry to get good pictures away from most of the crowds. Our guide Don was a native New Yorker with good stories and a sense of humor!

Great tour!, Tony was friendly and greeted us when we arrived, he offered to take our picture at…read moretime square. Manuel did a great job driving around and held the water chest open between stops so we can get cold water when needed.

If you need to get from one place to another and don't have another tour company to compare to,…read morethis one will suffice. We were left in the lurch in Pride Day having spent $500 with another company only to be informed by Top View the other one wasn't running that day due to the parade. Pivoting was our only way to still have a tourist day with friends visiting. What Top View failed to tell us was that they too were impacted by the parade route and would be several streets over from the very sights they said the tour included. That's not cool. There was no tour info announcing the next stop and when I asked if the upcoming stop was for the pier to catch the boat the driver yelled angrily, "The boat pier is next!" Again, not cool and uncalled for. We waited at the pier with a couple hundred people as one guy scanned codes and announced he was just one guy working to load three boats. The boat experience was sketchy, as they had us sitting on FOLDING CHAIRS with no life preservers in sight. The captain (in jeans and a t-shirt with no Top View uniform) informed us AS WE WERE PULLING AWAY FROM THE DOCK that the life preservers were situated on the lower level of the boat at the front if we needed them. I don't think this is even legal and certainly impossible in the event of capsizing. We managed to make it to the main sights we wanted but this was truly a subpar experience and I won't use them again. Just thought you should know.

I rarely leave negative reviews, but after four attempts to resolve this directly with TopView,…read moreit's critical that other travelers should know about our experience. Stay away from these guys!! We purchased TopView passes based on the conversations with and statements made by the sales staff, supervisors included. Unfortunately, several of those statements turned out to be wholly inaccurate. We were told: The buses were air-conditioned. The boat went to the Statue of Liberty. The complete route took about an hour. Hop-on, hop-off service was frequent and efficient. Buses arrived every 10 minutes. We purchased a 72-hour pass but were issued only a 48-hour pass. When I questioned it, I was assured it would still be valid for three days. It was not. Bunch of liars and cheats. Because the service did not operate as represented, we ended up using Uber for much of our transportation, adding significant unexpected costs to our trip. Plus the $360 for this service!!! What has been most disappointing is not just the experience itself, but the complete lack of customer service afterward. I contacted TopView on July 12, July 14, July 16, and again most recently 8/3, providing detailed information and offering supporting documentation, including Uber receipts. Despite these repeated good-faith efforts, I have not received a substantive response or meaningful attempt to resolve the matter. I felt the service was misrepresented, and TopView has chosen not to engage with a customer who simply asked for a fair resolution. I hope TopView will still choose to address this complaint. Until then, I refuse to recommend their services and would encourage prospective customers to carefully verify what is included before making a purchase. Better yet steer clear!!

From a Native NYer's POV--…read more It's been cold in NY! And it just so happens that my cousins have birthdays the first week of December. In order to make their day special, I wanted to take them on a tour of New York City. As a local, I would normally do a walking tour, but when the temperatures hit below, freezing, my Floridian cousins could not handle the cold. OK, I admit it. I couldn't handle it well either. So I was looking for an experience that would give me the tour. I wanted to share with them, but better than a hop on hop off bus. That's when I found The Ride! Honestly, the experience was exceptional! You get on the bus and you sit sideways to see the incredible cityscape of New York around you. We went around Times Square, radio city, Rockefeller Center, Bryant Park, and the very bottom of Central Park. When you experience The Ride, you have two tour guides on the bus who tell you some facts about the city in a very funny and interesting way. The bus itself also gives you facts, because "The Ride" bus also has a personality of its own. My cousins had no idea we were doing this, and they absolutely loved it . Because it was called the holiday ride, we also saw some surprises along the way, including dancers, actors, and Freestyle rappers! It really made it feel like a true New York City Disney World attraction. You also can't control what you see on the street, so sometimes people wave at you just to wave and sometimes people make interesting gestures at you lol . Overall, as far as tourism goes for New York City , 10/10, 5 stars, and that's coming from a local born and raised. This was an awesome experience to bring my family to.

The host(s) were fantastic and fun, very engaging and you do get to see NYC in a different way, by…read moresitting sideways and looking out a big window but the street performers are cringy...and probably could do without it. Just play music, have fun, and show us the city instead of having the "dancers" and "singers" on the street.

I had about an hour left in the evening when I spoke with the agent. I asked him exactly when they…read morewere going to leave when they approached me about buying a seat on the bus tour. He said "right now" and that the tour would take an hour. Well, we sat on the bus 65 minutes and they still didn't leave. These guys insist on filling the bus before they take off so what they told me was garbage. Don't take one of these tours unless you have plenty of time to waste waiting for them to fill every seat. Very misleading. By this time it was 10:20pm. We left told the driver before he left l that it was too late for us and we wanted our money back. He said that I needed to take that up with the ticket agent. We exited the bus and found the person who took our payment and told us the bus was leaving right away. He said that he could do nothing more than put us on the next bus. He refused to reverse the charge and said "just ask your bank to take care of it".

From the owner: Hop On Hop Off Tours LLC is your gateway to exploring the iconic sights and hidden gems of New York…read moreCity in the most flexible and immersive way possible. As a premier sightseeing company, we offer a seamless and exciting experience, allowing you to hop on and off our comfortable buses at any of the city's must-see attractions. Whether you're admiring the towering Empire State Building, strolling through the lush greenery of Central Park or snapping photos of the *Statue of Liberty, our tours provide the perfect blend of convenience and adventure. Our routes are designed to give you the freedom to explore at your own pace, offering an in-depth, guided journey through the city's most dynamic neighborhoods. With live commentary and stunning panoramic views, Hop On Hop Off Tours LLCconnects you to New York's vibrant culture, history, and landmarks like no other. Whether you're a first-time visitor or a New York enthusiast, we ensure every ride is more than just a tour—it's a journey through the heart of the city.

This was good. We went here for my 24th birthday party years ago. I had seen each TV show one time,…read moreand knew only some of the trivia. I liked the places like Tao for Cosmos.

We did this today. I'm a huge fan, and my husband was so…read moresweet and went with me on the tour. (I would have gone by myself or would in the future and wouldn't care lol) Got to see great SATC spots, and also other NYC landmarks. One thing I would recommend is when they stop the bus to shop at bleeker, (they don't tell you this) buy carries house is a block away. Go there and take a picture, as to me it's the ultimate SATC photo op :)

I bought a tour with Groupon. So it was affordable. Nice ride on the top of the bus which was…read moremostly empty. They gave us headphones to listen to pre-recorded tour narration. The idea is great - there were multiple languages on the screen. But most of them didn't work. Mine had English coming on one side and Chinese on the other lol. It was also delayed. They recheck your tickets at the boat. Have your hats on and lots of sunscreen!

Unfortunately, this was one of the biggest disappointments of our trip to New York. We purchased…read morethe tour expecting a convenient way to hop on and off throughout the day while sightseeing, but the service was far too inconsistent for that to be practical. We got off near the Empire State Building/Flatiron area and waited approximately 30 minutes for another bus. After nothing arrived, we finally called and were told the next bus was still about 50 minutes away. An effective wait of roughly 80 minutes completely defeats the purpose of paying for a hop-on hop-off sightseeing service, especially when you have a limited amount of time in the city. The buses we did ride also appeared to be in poor repair, which only added to the disappointing experience. After wasting a significant portion of our sightseeing time waiting, we gave up on the service altogether and started using the subway instead. It was dramatically more reliable and allowed us to actually enjoy our day. We paid about $40 per person on Groupon, and based on our experience, it was absolutely not worth the money. If the service cannot maintain reasonably frequent and predictable pickups, it should not be marketed as a convenient hop-on hop-off option. I would recommend visitors save their money and use public transportation instead.

Always on time, helpful and so professional. After difficult flights and busy airports it's so nice…read moreto see the team ready to go as soon as you exit the airport. Cars are always immaculate and stocked with water. Drivers are safe and do a great job rain, snow or sunshine!

Great service and communication. Very prompt response. Awesome service! Highly recommend and will…read moreuse in future.