Formal Complaint Regarding Unsafe and Unacceptable Bus Experience - August 7, 2026
To Whom It May Concern,
I am writing to formally express my extreme dissatisfaction with the bus service provided on Friday, August 7, 2026. This was, without a doubt, one of the worst bus experiences I have ever had.
The bus was scheduled to pick us up at approximately 7:00 a.m. in Brooklyn, NY, at the designated pickup location on Canton and Linden Boulevard. The bus arrived and departed around the scheduled time. However, what happened afterward was completely unacceptable, particularly because this was a chartered bus transporting families and children, including toddlers and children up to approximately 10 years old.
At approximately 9:15 a.m., while traveling on the New Jersey highway, the bus pulled over because it apparently needed oil. I personally witnessed the driver take two cartons of oil to the side of the road and add oil to the bus. This was extremely concerning and raised serious questions about whether the bus had been properly inspected and maintained before transporting a bus full of children and parents.
Afterward, the bus continued driving to a bus depot, where we were forced to wait approximately two hours for another bus. The original bus was completely packed, and we were traveling with several young children. The entire situation was stressful, uncomfortable, and completely unacceptable.
I cannot understand how a bus company of this magnitude could allow a chartered bus to be sent out for a scheduled trip without ensuring that it was properly maintained, inspected, and safe for passengers. A vehicle transporting toddlers and young children should never be placed in a situation where it breaks down on a highway because it needs basic maintenance.
This experience was not only inconvenient--it was frightening and extremely unprofessional. Parents trusted your company to safely transport their children, and that responsibility should not be taken lightly.
I am requesting that this incident be investigated immediately. I would also like an explanation regarding:
Why the bus was permitted to operate if it required additional oil.
Whether the bus received a required safety and maintenance inspection before departure.
Why passengers were left waiting approximately two hours for a replacement bus.
What measures will be taken to ensure this does not happen again.
What compensation or refund will be provided to the passengers for this unacceptable experience.
I expect a prompt response and appropriate resolution. The safety of children should always be the company's highest priority, and this experience fell far below the standard that passengers should reasonably expect.
Sincerely,
Leslie Mckinnon read more