Initial Visit & Atmosphere The establishment itself is beautiful, welcoming, and has a great atmosphere. The staff and customers were lovely during my visit on Sunday, and I had the pleasure of meeting the owner. My nail tech, Cherry, provided sweet customer service; it was only her second day, and she was very attentive. Service & Pricing I take my nails very seriously and have gone to the same technician for over 20 + years. I only tried this salon because my regular tech is closed on Sundays, and I needed my nails done for an important Tuesday meeting. I came in on Sunday, 8/30, at 3:15 PM for an acrylic powder fill and a pedicure. My main issue during the visit was the lack of upfront pricing transparency. The total came out to $180 ($80 pedicure, $70 acrylic fill, $15 gel removal, and $15 gel application). I paid in cash and tipped $20, bringing the total to $200. I prefer simple, transparent service where costs and add-ons are clearly explained before work begins. Nail Quality & In-Person Follow-Up The final result was lumpy and uneven. On Tuesday, after my meeting, I stopped back by the salon in good faith specifically to show the manager, Adrianna, the work. I didn't go in expecting a refund; as a customer, I simply hoped someone would take accountability, listen, understand, and say, "I'm sorry, we will speak with the nail tech." Instead, I was met with defensiveness rather than genuine understanding. While they acknowledged one nail was thick and offered a repair accommodation, I declined because I no longer felt comfortable and went to my regular nail tech. Text Follow-Up & Owner Interaction After posting my initial review, the owner texted me asking to modify it. She requested that I redact her phone number (which was printed on the business card I picked up at the front counter) and emphasized that as a single mother running a new business, public reviews heavily impact her. I apologized for including the number and agreed to remove it. I also shared that as a single mother myself, I completely understand the pressure and hard work but transparency and honest customer feedback still matter. Advice for Future Clients * Keep Photo to leave an honest review: Take clear photos of your nails before leaving or posting. Without clear visual documentation, a valid concern can easily turn into an unnecessary back-and-forth instead of a simple apology. * Pricing Clarity: Ask for an itemized cost breakdown upfront so you aren't surprised by add-ons like gel removal or gel application at checkout. * Discounts: Check if they have Groupon deals for their upgraded pedicures before paying full price. While the salon is beautiful and Latina-owned I won't be returning. I am keeping this review active to provide a realistic, honest account of the service quality, the reaction when trying to show the owner and manager the work in good faith, and the follow-up communication. read more

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I really wanted to support this salon because it's Latina-owned, but unfortunately my experience was incredibly disappointing. I spent $150 on a birthday trip manicure and pedicure, and the quality was nowhere near what I expected for the price. My French tip acrylics have uneven lines with inconsistent thickness, and my pedicure was even worse. The polish application was sloppy, the lines were uneven, and it looked rushed. I actually had to go somewhere else afterward just to have the polish on my toes changed because I was so embarrassed by how they looked. I didn't say anything while I was there because I honestly didn't notice how bad everything looked until I got home and looked closely in better lighting. Once I realized how poor the work was, I reached out to the owner privately in hopes of resolving the issue instead of immediately leaving a negative review. Unfortunately, the response was just as disappointing as the service. Rather than offering to make things right with a complimentary pedicure or a reasonable refund after I spent $150, I was offered only a $25 credit and a free French tip upgrade on a future visit. I had already explained that I had no intention of returning after this experience, so offering a credit wasn't a real solution. To make matters worse, I ended up paying another nail technician to fix the work. After spending $150 at this salon, I should not have had to spend even more money just to have my nails and toes look presentable. I gave the owner the opportunity to resolve this privately before posting this review, but the outcome showed that she did agree the work didn't meet the quality she expects so she agreed it looks bad but only wants to offer a small credit after spending so much money. It was a complete waste of money, and I won't be returning. Save yourself the money, I'm so upset about how much I spent. read more

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Katrina did an amazing job! I needed something special for an upcoming event and she got it just right! read more

Cataleya's Nail Salon - Cutest flowers on pink chrome. - Nail Salons Near Me - Phoenix, Arizona

Came back for the Selena pedicure and oh wow this is an experience from another world. They treat you like a queen here! A full pedicure, with a massage, heated neck pillow, under eye mask, charcuterie board, custom drink and gel polish included? For $85???? SOLD! My friends booked their appointments immediately after. I can't say enough good things about this place, I'm literally looking forward to my next pedicure and I just got mine a couple days ago. read more

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Great service, nail tech was friendly and the salon is clean She took her time and communicated well.

Cute salon, unprofessional owner. I had a liquid gel French tip set done in a different salon. I needed a minor repair on only 1 nail. It was a small scruff on the top coat. Literally just the top coat. The owner charged me $15.65! I was like $15.65 for 1 nail repair? She goes "yep." The girl that repaired my nail, made a comment about how bulky they looked and how nail techs make that mistake thinking that it will prevent the product from lifting from the natural nail. Tell me why the only nail that happened to was the one that she worked on. I've been contemplating on leaving a review. Has not sat well with me being charged so much. So today I called the salon and described the exact scenario, I asked for a quote and was told $5, maybe $10 if that. Definitely not going there again smh. read more

Best nail salon I've been to in a very long time. The staff, the vibe, the care they took in doing our pedicures... everything was top notch. Anyone can do your nails adequately, but not everyone can make you feel welcome and appreciated and the ladies here did all that. I will definitely make this spot my go to salon when I travel to Phoenix. Thanks Carol & crew! read more

Cataleya's Nail Salon - Love the souvenir glasses that commemorate our first visit. - Nail Salons Near Me - Phoenix, Arizona

This is going to be a hard review to write because I really like the owner and the salon is very nice this is my second time coming to this salon the first time I was over changed and I had to correct them on how much she changed me. The second time I was there I ask for a simple nail gel for my daughter the nail tech was constantly on here phone and walking away form her costumer and when it was time to pay she added a whole other manicure service to my daughter nails which she didn't perform correctly. read more

From the moment you walk into this salon, you can feel it -- the energy, the warmth, and the genuine care behind everything they do. This isn't just a place to get your nails done; it's truly an experience. You feel welcomed, valued, and completely taken care of from start to finish. She has created something really special here. Not only is she incredibly talented, but every single person on her team is amazing. The staff is friendly, professional, and attentive, and you can tell they genuinely love what they do. It shows in the quality of their work and in how they treat every client who walks through the door. What I admire even more is her commitment to supporting others. Each month, she invites local small business owners to set up tables in front of the salon to showcase and sell their products. It's such a thoughtful way to lift up other entrepreneurs and give back to the community. It's always worth supporting a local business owner over a franchise -- especially one who pours this much heart into both her business and her community. I'm so grateful for the wonderful experience every time I visit. read more

I called ahead to have one nail fixed and was told I could walk in and be helped as long as it's within the next 15-20 minutes. When I arrived, I was told the next available tech would take me. After waiting 20 minutes, she informed me she was actually done for the day... it was 2:00PM. The lack of communication and organization was disappointing, especially after I called in advance and patiently waited. I expected better customer service being Latina trying to support a Latin owed business. Definitely wouldn't recommend. read more

I hope this review helps someone else save money. First I got there and no one greeted me. i was there for a pedicure. they did not have massaging chairs, it's a sofa chair with a massage overlay that does nothing. There was only a couo of people there but yet it seemed like they were rushing. the leg massage I received was literally a minute at best. I was supposed to get hot towels and that did not happen. once they were done they did not say anything or try to offer me disp flip flops nothing. I didn't even know I was done!!! awful experience. read more

Yes the salon is nice and all but the NAILS!!! The set I wanted was literally so simple. French tip with hearts. The whole set just looks so sloppy!!!!!!!! I was in the chair for more than an hour for sloppy work! Definitely won't be back here. I'm so mad because this was my birthday set and I get sloppy shit for $90!!!!!!!!!!!! Do better. Pay attention to your work! Your art! read more

Unprofessional and very unorganized. I came in for a service I had booked ahead of time and no nail techs were available. I waited for a while before the nail receptionist, who was not a registered licensed tech, conducted my service. By far the worst experience I will not be back. read more

Cataleya's Nail Salon and Boutique is so much more than a nail salon -- it's a true community space. What sets this place apart is the way the owner consistently shows up for local, Latina-owned businesses and creatives. She creates opportunities, opens her doors, and uses her space to uplift others and bring the community together. As a small business owner myself, I've experienced that support firsthand -- from collaborating inside the boutique to participating in community events like First Fridays. Everything is done with care, intention, and a genuine desire to see others succeed. This is a business rooted in integrity, generosity, and community. I'm grateful for spaces like this and hope people continue to support businesses that support others. read more

I went to this new nail salon today and had an amazing pedicure done by Regina . The place was very clean and had a pretty ambiance . They also sell lots of cute, unique and local gift items . This is my new favorite nail salon ! read more