I wanted to wait a bit until I wrote this review to process my experience and overall, I could confidently say I had a pretty positive experience with this dealership. I drove about an hour away as i was interested in a specific car they had listed. Do yourself a favor and call to check if they have the car before making a long drive. Although, there are a few improvements that could've been made to make the experience a lot smoother, I understand this is a small/growing business and Luis and his associates put me together and had me on my way home in the car I wanted in a friendly and respectable manner. DO YOUR RESEARCH on the car you are buying. Know what you're getting yourself into. In my case, I knew the car I was looking at was known to be reliable and I took it to my mechanic after purchasing as a safety net just to double check. As expected, the car is in great mechanical condition. Would recommend CarZone to anyone looking for a used car! read more

I rarely leave reviews, but this place was so deceptive I want to protect other customers. I told Moises I wanted to see a truck and would be there shortly. When I got there, the hood was up and the vehicle was running. I wanted to cold start the car, but was unable to. I drove it to get a pre purchase inspection. At the mechanic shop, when i tried to start the car, it wouldn't run. Had to call and ask for a ride back, wasted 45 minutes of my time. Turns out the battery was dead. Moises was probably jump starting the truck before I got there. Now, a dead battery isn't a big deal, but doing all that extra stuff just to sell a car is BS. Also, knowingly placing a customer in a situation where a car is malfunctioning is dangerous. read more

I purchased a truck from them on February 20, 2025 and on March 14, 2025 the transmission started slipping. Took it to a mechanic near my home and the transmission oil was BLACK with metal shaving in the pan. Called the warranty company and the first thing they tell me is please read your contract we only cover up to $2,500. This is something that was not told to us when we purchased the warranty. It's all smiles and oh don't worry everything is covered 100% (words out of there mouth). I understand that these are used vehicles but there is no way they inspected the transmission oil before they sold it. They would have immediately seen that the oil was bad. They said bring it back to us we will fix it without any out of pocket to you. There is no way that I am going to trust them to repair my truck. I haven't even driven the vehicle 400 miles since I bought it and it needs the transmission rebuilt. I gave them plenty of opportunity to help with the extra out of pocket that I am incurring. But according to them as of my last call to them they will not help with NOTHING. I wasn't even asking for them to pay the complete $3,000 out of pocket that I am paying. I was giving them the opportunity to help with any amount to soothe over the blow of the repair. Their claim is that the place that I took it to is over charging me for the repair. But not according to the 3 estimates that I received. At the end of the day I will repair my truck and move on but not without me leaving this review to make people aware that the warranty is NOT 100% covered as they claim to you. Don't trust the mechanics to have done a proper inspection of the vehicle before they sell them. If this review helps anyone while purchasing a vehicle here then my review has served it's purpose. read more

26%APR yeah they got me good as a first time buyer credit of 680, After a year of owning a vehicle from them the engine gave out. Keep in mind I had maintained the car myself did oil changes as should did spark plugs n coils with the fuel injectors when I got it basically a full tune up and took a dump. They gave me a 2 year warranty on the drivetrain (Alpha warranty services) but when I called them to warranty the engine they could not because they would've needed me to call and let them know every time I serviced the vehicle which they the dealership salesman or whoever did not make that clear to me so now I'm stuck with a high payment for a car that don't work. read more

CarZone is being sued by multiple customers. They buy garbage cars and lie about the paperwork and condition of the car. They will put you in an unsafe vehicle, have you "bring the car back in" so they can "fix" it. Then they will do things like say they put new tires. But they didn't. They had the illegal undocumented guy in the back rotate your tires and crack your rims. Then you will be lied to and get gummy plugs in your tires. They will pop on the freeway and you will have your kids in the car. After that you continue to contact them, they never respond. I'm out a car and my car has a bad engine and looks to have been in a rollover. Oh and you won't have working headlights or turning signals. Which they also fixed all three times I had to bring the car back. The liftgate box they "fixed" was a zip tie. I was unable to get ahold of them at all so I stopped in. Moses tried to tell me he's just the middle man. I explained extensively how it is illegal to sell a car that is not safety compliant. All he could say was "im just the middle man". I asked why he blocked me the day my tires popped. Same response. All of you below that Also got ripped off and endangered, my attorney is fantastic. Feel free to message me and I can give you the contact info. I have them plenty of opportunity to be honest. I have a car that pours oil bc their guy in the back used the wrong hoses and murdered my engine. The "warranty" Moises said was mandatory, it's not. It's part of the scam. A full investigation has been done on this company. The findings are not good. The state of California takes selling vehicles meeting safety specs CRITICAL by law. Their greed could have cost my family their lives and that's clearly unacceptable. Don't trust them. Don't waste your time. read more

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Keep away from Moises and Steven. How do you you give zero stars on this app? I bought the car mid February 2025. The car started smoking on my way home from the dealer. It's April 13, 2 months later and I am still waiting to find out ANYTHING from them. They have the car, and I have been paying the bank and insurance payments. After many useless attempts I believe the next course of action will be court. Please stay away from this dealer but contact me if you want to know more about another vehicle I previously from them as well. I wanted to support a small business and I got screwed. Don't let the same thing happen to you. read more

‼ DO NOT COME TO THIS DEALERSHIP‼ if you do not want to get SCAMED. Guys I'm writing this review because enough is enough. I will try to keep it simple. We came looking for a truck very excited from Long beach to Riverside. We had an appointment with Moises. He was helpful showing us the trucks. Pretty cool guy. We test drove 2 trucks and decided to go with a 2015 Chevy Sil. We saw the truck and asked if it was good to be sold they said yes. They let us drive it. ( had the air sensor filter on) but Moises said it was normal. Wasn't a big deal for us because we know that when you don't drive a car for a while the sensor can turn on. Wtv... we were pushed to " write a 5 star review before leaving" the warranty that's usually optional was forced and the price of the truck went up by $2000 at the moment of signing. We agreed and moved forward. " when we left we noticed the audio wasn't working. ( no dig deal we called Moises he said to take the truck back that they would fix it.) okay, so we did. 2 weeks pass by and the trucks Engine light turns on. We were shocked so we again call Moises. He asked for us to once again take the truck so we did. They said they checked and " replaced the battery" and other "parts ". I asked what exactly was wrong and what was replaced no one could really give me an answer. They were just like trucks fixed. That was that. I drove back and for 4 weeks we were " okay" with the truck but it felt VERY weird at times. Last week my boyfriend was going to work and the truck started stalling so bad it wouldn't move anymore. THE TRANSMISSION GAVE UP. I called the dealership and The Asian lady (that usually gives you the papers to sign) answered the phone I was explaining what was going on and she was EXTREMELY RUDE. all these other reviews stating she is rude ITS NOT A LIE. She was giving the attitude and advices me to call the warrant ( the one they force on you) . So I did. The truck did have a warranty for transmission only coveres $2500. Price for transmission replacement was $4000. I called Carzone back and I spoke to " STEVE" the other manager. I was explaining everything to him what had been going on from Day 1 and he was as expected VERY RUDE AND UNPROFESSIONAL. To the point that he started yelling at me and called me Stupid. He said I was interrupting him when all I was doing is calling to see what was going on and why we were having all these issues with a truck they said was in good condition. Not saying great because obviously is a used truck but really the transmission?! At this point we didn't want anything to do with this Carzone anymore. We took the truck somewhere else. We did have to pay out of pocket. We will also be moving forward REPORTING THIS DEALERSHIP FOR THEIR DISHONESTY AND UNPROFESSIONALISM THEY HAVE. Asian lady ( forgot her name) and STEVE are the FACE of FRUED in this company. BEST BELIEVE THIS WILL BE KNOWN BY A LOT OF PEOPLE. Enough is enough. Mistake we made was not reading the reviews before coming here. DO NOT COME HERE. They will SCAM YOU. They sold us a truck with METAL IN THE TRANSMISSION DO NOT COME HERE!!!!!!!! Steve: you asked me over the phone yelling at me if I was saying you guys know your cars are not good and still screw the customer.. MY ANSWER IS YES. YOU DO NOT CARE. You GUYS ARE A FRUED !!!! read more

CarZone Dealership - METAL IN TRANSMISSION. THEY KNEW THIS WAS THERE. - Car Dealers Near Me - Riverside, California

Do NOT do business with this dealership. They are deceptive and rude. My experience with Moises was terrible. He was the initial salesman I met with. He pawned me off to other staff members who were not familiar with with me or the details of the vehicle I ended up purchasing. Moises was not professional, he would not return calls or text messages in a timely manner. When I spoke to him personally and told him how dissatisfied I was with the whole experience, I asked to speak to the floor manager Martin who allegedly was not in at the time of my call. I left a message with Moises for Martin to call me. Moises never relayed the message as days later I called Martin and he had no idea that I was waiting for a call back from him. I wish I would have taken my business elsewhere, this dealership and it's staff are not honorable or deserving of good people and their hard work. The vehicle I purchased turned out to have a bunch of issues or missing parts that were not disclosed at the time of the sale. Overall horrible experience. read more

Recently bought a 2019 Toyota Tacoma from Moises! He took great care of us! Go to him for all your car zone needs!

This company needs improvement on everything, from sales technique to customer service. They always want to fix cars on Tuesday, doesn't work for us. First time we wanted to change the day we were told no mechanics bring it the following Tuesday. Brings us to July 4, asked if they were open? Yes bring the car in. Carzone sent us a text from John...do not work with him...matter of fact steer clear of Carzone. He reminded us that we had an appointment for July 4th. When the car was brought in at 9:00 am. We were told that the mechanic we needed to check the vibration was not here today, it was a holiday, duh? We have 2 other mechanics that can do the job. Fast forward 4 hours, we called and he said, I quote," we are working on it call you when done. " Fast forward, 2.5 hours, receptionist says that NO MECHANICS are here, so he lied, no one looked at it. JOHN gets on the phone and gives me attitude when I asked him about the text he sent, and the conversation he had with my son and husband this morning. He continued to talk over me and then he said today is a holiday, the mechanics left early, WHAT? IT will get done tomorrow. I DO NOT TRUST THEM TO DO ANYTHING. I Think BBB is my next help. read more

DO NOT BUY ANY VEHICLES FROM HERE. They sold my husband an SUV that had the check engine light go off two days after we brought it home with like 10 different codes and they lied about how the warranty had to be included for 2000 more they basically sold a broken car made us pay for the warranty they refused to take the car back and give us our down payment. And the owner is an unbothered Asian lady who does not care at all about the scam business she is running. If you want a good working car go elsewhere read more

CarZone Dealership - Car Dealers Near Me - Riverside, California

John helped me purchase a truck from here. Easy to work with. Highly recommend buying your next vehicle here. read more

If I didn't have to leave a star, I wouldn't Worst service here, the lady who's in charge of the whole place is a complete b**** and so rude. She was basically trying to shut me up when I called her out on her mistakes. She has absolutely no respect at all for potential customers or her employees read more

I went over here not expecting much from a used car dealership. That being said I was pleasantly surprised when I met Terry she was very informative polite and very respectable. I have challenge credit and she did not look down at me because of that like other dealers. I felt like I knew her for years. She showed me all my options and in the end I wound up driving off extremely happy. I definitely recommend Terry and the staff. Great experience. read more

Thanks to Terry and carzone Thanks for assisting me with my purchase today f my vehicle . Terry gave me all the information I asked for . Sent me recent pictures and title reports . They made sure the car was clean and ready for me to drive off! I used my credit union . The process was easy. The office is clean . The other people in the office were very nice . Thanks again Terry and carzone. I will send anyone looking for a used vehicle here . Great prices ! read more

I had a really good experience here. The person who assisted me is Terry Martinez, she is absolutely amazing! She is very helpful, knowledgeable, and honest. She made feel comfortable and confident with purchasing my new vehicle. The purchasing process was very smooth. Everyone at the dealership was very nice and pleasant and I highly recommend this dealership if you're in the market for a used vehicle. read more

Truly a car buying experience that is second to none. The staff was courteous, professional, and overall enhanced my acquisition of a dependable 2006 Acura TL with low mileage. In particular, Eric a new salesman at the dealership was on point, patient, and very transparent regarding the vehicle history which instantly made me a life long customer. In addition, a friendly young lady also deserves her kudos / praise for handing the paperwork in a timely fashion. Overall , a solid team that is willing to do whatever it takes to create a lifelong customer.GRATEFUL ...... read more

CarZone Dealership - Car Dealers Near Me - Riverside, California

Luis was very helpful and considerate, he showed me multiple cars and listened to my concerns. This dealer showed me all the history on the vehicle and was honest and straight to the point. Luis was the best car salesman i've ever dealt with. read more

they sold me vehicle with an engine that was no good after 7 months of having the vehicle and only because i paid for the warranty they only covered 5000 for an engine that is 10000: and i found timing chains from the engine after purchase when i needed to change a flat. work was done to this vehicle poorly without me knowing. furthermore i recently had to replace my headlights and brake lights all to find out they were all damaged and duct taped! do not buy or finance from them or expect a broke down car with no help from them within that first year! read more

Best service, just bought a car for my son ! Thanks you Terry and carzone. Great service ! They also did some repairs I needed for my old car, I bought from them . Highly recommend. Best prices around read more

Lupe is a ROCK STAR who helped us navigate the purchase of not one but two vehicles. He chose a Buick. EnVision and I got a Nissan Rogue, both are 2017 models. The prices were great, financing was easy, and Lupe talked us through everything. She made us feel very comfortable and explained the steps very clearly. I would definitely recommend a visit there if you're looking for a quality Used vehicle. Do ask for Lupe if you want to work with someone who is relatable and thoughtful. It was the best car buying experience I've ever had! read more

CarZone Dealership - Car Zone in Riverside, California. - Car Dealers Near Me - Riverside, California

At first when I had read the reviews, I was shocked at how many people don't no much about buying a used car. This would be my 3rd used car that I have purchased, and let me let you I love the vehicle I got from CarZone, for the prices I couldn't go wrong and it had low miles, witch is what to look for with a used car, all cosmetic stuff is easy to fix. They traded my car in and they worked with me so I could drive off the lot! Terry was very helpful and the owners were very friendly and helped more then I can thank them. Make sure to research cars before purchasing them, so you know what your getting your self into, and I recommend buying warranty! that's my advices. You can definitely find some decent cars here! Thank you CarZone!! read more

Took a test drive everything on the car was solid no lights on no battery issues. Left the car overnight to wait for my financing to go through. They cleaned the car beautifully. However, we noticed they had to jump the car twice while being there. Then we get home the car dies. Had to call AAA who told me it was a bad battery. The sales man tried to tell me it just needed to charge. After being persistent carzone replaced with a janky battery. Meanwhile all the tire lights are on. I get told to take it to America Tires because there is nothing they can do. I should have been able to enjoying my new car, instead I was wasting gas and my time fixing what the dealership should have had taken care of... Now I get a call about out of State vehicle registration problems. Beware read more

We recently purchased a truck from Carzone. John and Martin are the two gentleman who assisted us in our purchase. I will say they both was very professional and had great knowledge of the vehicle very confidence in the vehicle and went over the carfax with us. This is a smaller dealership that values their customers with respect and all fairness. They were honest and straight up no funny or shady business. Straight forward. We purchased the truck with full confidence in the truck and dealership. John and Martin made the transaction as smooth as possible. Such an amazing experience. Thanks Carzone and all staff that assisted in our purchase. read more

CarZone Dealership - 2500 Heavy Chevy - Car Dealers Near Me - Riverside, California

I just bought a car from this awesome sales person named Terry. And she made my experience totally worth it. No haggle just straight easy peazy. Any one buying a car should try Terry first. She was Awesome and so was my car I bought from her. read more

We recently bought a car with CarZone. Luis was the one that assisted us with the sale. We couldn't have asked for an easier transaction. We came approved by our bank, we called for a total out the door price and he delivered with no sales pitch or games. He was very professional and kind and went above and beyond for us. I appreciate this young man and would definitely recommend you ask for him if shopping for a used vehicle. Thanks Luis :) read more

They are very dishonest. I got a quote for a Van for $13999.00, got the financing done on the same day from my bank and was ready to purchase it. A few minutes later they called and said Oh the price just went up by $2000. They price their cars low to get you in, once you are in they add to the price. they were trying to sell my warranty and I didn't want it, that is when they jacked up the price by $2000. Don't waste your time with this dealership/ read more

Great sale and customer service experience the whole staff helped me throughout the whole process ! Thank you! read more

CarZone Dealership - 2013 Acura TSX - Car Dealers Near Me - Riverside, California

The Asian lady that runs the place is so RUDE. I had a simple question and she was a extremely condescending. nice way to treat a potential customer. That first impression is no doubt indicative of the kind of service you would get if you had a problem after buying. read more

do not buy a car here!!! all the cars here are garbage!! even the loaner cars break down. im stuck w a $368 car payment. and the vehicle is not drivable. i lost my job due to having no car and not being realiable. And all you guys had to do was talk to me. And work something out!! And give my down payment back . read more

I purchased a truck from this dealership and traded in my old one. I took care of all the DMV paperwork at the time of purchase and they were supposed to file it all with the DMV. Unfortunately they never took care of the change of ownership that they had me fill out and now I am getting harassing letters from the DMV regarding the registration. It a real nuisance and something that I should not have to deal with. read more

I would not go back here again. Not only did they sell me a lemon , they cut it in half and squeezed the juice all over me.

I really love that I got the best deal. I'm definitely going back for my second car.. Thanks to Terry Martinez..

Wow! I bought my car 2 years ago at CarZone and just recently, my car started making a weird clicking noise. I called Terry and asked if there was anything they could do and she told me to bring the car in as soon as I could. Within a few hours, my car was brand new with no noise. Terry and the whole CarZone family is the absolute best. When I bought my car they were amazing and two years later, still amazing and welcoming as the first time!!!! read more

Car Zone, was an amazing experience. Terry, Luis, and Diana made our car buying a breeze. Would highly recommend them for your next car purchase. read more

Terry was very helpful... loving my new car dodge Durango thank you . I got my first car here now this one thank u again for all your help .

thanks Carzone ! I've purchased 3 cars here ! these people are amazing ! thanks Diana terry martin ! I send everyone to come buy here .

Bought a SUV nothing but problems broke down three times stay away from carzone riverside poor customer service bad management and mechanic to read more

Bought a car from Carzone . I wanted to wait a little before posting a review. They were all very helpful ! Financing was easy. I was super scared since I'm young . They helped me on my down payment. Diana was very nice ! I called and spoke to Terry to pay the rest of my down payment. She was very nice. I highly recommended this dealership. I'm surprised they don't have more good reviews. My friend also bought a car here . Her experience was also good . Call for Terry When you come in read more

This used car dealership is the worst and Riverside probably farther than that two years ago my wife went in there and bought a 2013 Hyundai sonata broke down within the first week seized up the motor they didn't wanna do anything about it I still have the car after two years after I put like 10 to 12 grand into it replacing the motor replace in the computer just so much that it needed and they would not let me return the car I just recently had my landscaper bought a car actually a truck a Tacoma that he brought over here and it was already breaking down after two weeks he ended up taking it back they put it back on the lot the next day guy put down Ford ran on it and it broke down the first day so now he's out of four grand I don't know what kind of business you're running but I know it's been happening a lot I don't know how you were in business I don't know why these used car dealerships think they can do stuff like this especially in a town that I grew up in Woodcrest California you guys are out of control and what you're selling read more