I paid a deposit almost two weeks ago and paid full price the next day for a $53,000 vehicle. Its been a nightmare trying to get information out of this dealership. Horrible - no communication in this world of 2021 with email, text, cell phone, and even being there in person - no one there can communicate. There is no process. If they tell you its processing, it only means they don't know and they don't know what they are doing. It has not been delivered and no one can tell me where it is or when it will be delivered. Please read these reviews and pay attention - stay away from these idiots. read more

Just read some of the other reviews before you waste you time with these clowns. If there was a way I could give a lower score I would. Hands down the worst experience trying to buy a car I've ever had (and I've personally owned 34 cars to date). I was told I "could only come in with and appointment" due to COVID so I was fine with that. I setup an appointment for when they opened at 10am, test drove the car and worked numbers with my trade. Everything was good except when the deal was done they told me another person just bought the car online and they wouldn't sell it to me. Totally BS and waste of my time. I will never deal with this company and will tell everyone I know about this horrible experience for the rest of my life... if you want to be jerked around and waste time this is the place to go! read more

I bought a car from the maple shade location with Angelo a few days ago. I didn't originally come for the car I ended up purchasing but with Angelo's help he got me into a car I was more than comfortable with. Angelo was very pleasant, Relaxed and understanding. He was willing to go the extra mile to ensure I was making the right choice and that I was going to leave a happy customer. I had a few questions that he wasn't 100% sure about but he researched and got me the answers before I left that day ! When I'm ready to get another car, I will certainly reach out to Angelo first ! read more

I never thought I'd buy a car online and have it shipped 2300 miles away. This is the future of car buying! Richard Slater walked me through the entire process even sent me up close HD videos of the vehicle inside / out. He also provided service history records, CarFax, etc. Definitely made my transaction worry free from financing to shipping the vehicle to my door step. Five stars. read more

John helped me pick out and finance a Tesla. The process was easy and he was very helpful. 10/10

Beware of this place. My initial experience was ok but it will go downhill from there. I had the same issue with the delay of my tags as other people have mentioned. They are selling expensive warranties that are useless/worthless. They will say you can go to any repair facility and this is a lie. After 3 months my check engine light came on, I took it to a Jeep dealership and my claim was immediately denied. The warranties are through a company called protective asset protection. Do a quick Google search on them and you'll see the issues. Take a look at Yelp reviews before going here. I wish I did. read more

I highly recommend this place if you want to get a car! My experience was great with this dealership and I've been to a lot due to certain situations of mines. I just went in to see what I can get and left with what I was looking for. The person I worked with was named Yari! He's an amazing Ana's straight forward guy which I respected! Yari thank you and I would recommend that if anyone is looking for a vehicle and doesn't want to be lied to, go see Yari!! Thanks guys!! read more

I made an appointment for this Saturday (7/2). They called or texted me approx 7-8 times to confirm if I were coming. I only asked for them to please have the car ready.I showed up 10 minutes early and waited. After getting the run around for 50 minutes about why we couldn't see the vehicle we left frustrated. FYI the salesman was nice. Also while we we're there, we heard multiple people upset including a guy who drove 175 miles. I made a phone call to another dealer with the same vehicle (2 years newer). We we're driving out in 90 minutes. a hugeeee difference. I would not recommend going to carvision. There's 1000 dealerships to choose from read more

manager was a little up tight, but I got the car I wanted. New hire W. Brown was a great help on the other hand especially for the first day on the job seemed a lot more professional and nicer than the other people I spoke too there. read more

I have purchased over 40 cars in my life, this by far was the worse most shady place to deal with. I understand that most car salesperson ain't the most honorable folk (their pay depends on how much they take from you). This place takes the cake though, I mean any and every tactic known in the car buying world will be thrown at you to fleece you. walked in looking at a Mercedes S550 with my own financing in had (which to me was the same as cash, boy was I in for a surprise). Instead of bringing the car around like they said when I schedule the test drive they dive straight into all sorts of finance and credit question. I told the salesman "I'd like for you to get the car, we looked it over then test drive it, then we will crunch number" ok, car seems ok and drives well but upon returning with the car I back it in and hear this grinding noise... not good but crickets from the salesman on what the sound is. next two hours are spent going back and forth on the merits of their financing over my banks financing (which I've already secured mind you). So here comes the warranty talk so I look over the warranty which is complete garbage and expensive. The warranty covered car parts I'd never heard of (i'm a car good, do all my own maintenance/repairs... garaged is tooled up) I tell the guy straight up... "this warranty is trash, it list resistors as a covered part".... get past that and finally get a purchase agreement to give to my back so they can cut CarVision a check and the salesman ask if we will be leaving the 20k downpayment to hold the vehicle. Ah, no, nope, negative if it sales then that's bad business on your part to draw up a contract then sale the car to someone else (remember that part please) ok, eight days later and over 6 revised purchase orders cause these guys at Car Vision are full of it and can't get the purchase order correct even though myself and the bank are telling them what needs to be there, We are only financing 26k, and paying the rest with the downpayment. Car Vision keeps sending over purchase orders that show anywhere from 46k to 51k being financed, the warranty added back in and all sorts of other fees.... day eight we finally get the correct purchase order over to the bank and again Car Vision asked if we will be coming by to drop off the down payment to which I reply "we will bring the check once the bank wires you guys the funds and we sit down to finalize the deal" a short while later I receive a text "car has been sold" this Dealership is shady and has things streamlined to maximize profit every step of the way the whole time robbing the buyer blind. I do not recommend this place to any potential car buyer. (there was more negative stuff to this but I was tired of typing and you get the point, avoid this place) read more

From first impressions the sales team are rude and unprofessional. I came in as a secret shopper and no one had a clue. Shame on you so called sales rep. I walk in and everyone just standing around looks at me and starts whispering to each other. The kept going around the front desk looking up at me and then laughing and making remarks before the desk. The process was quick but no one really seem to know what's going on and the language they were using is very much unprofessional. Cars are over priced and miles are to high your better of buying a brand new car for what they sell these cars for. Except for one young lady the rest of the staff are unprofessional and don't act like sales people. I don't recommend this place. Yourll get robbed then have trouble with your car.... This place has overpriced cars and high mile. Highway robbery. Get your act together car vision. Car vision hire people who don't know nothing about selling or customer service. As they stand around the front desk to eat and talk about the customers what kind of place is this. Well by the looks of it most of these cars are lemons, accidents cars and just luxury cars with major engine problems. I test drove a car and I thought I was gonna get stuck cause the car engine wasn't strong enough. After I asked for the price to be dropped they said they have the best prices for run down cars. Shame on you. The Pennsylvania Attorney General's office has filed a lawsuit against three Philadelphia-area car dealerships and their president amid allegations that they sold and leased used cars at inflated prices, used deceptive business practices and sold vehicles that were not roadworthy. Customers who did business with Cafiero and his dealerships reported various problems with the condition of vehicles, billing or credit disputes, repair issues and contract disputes, among several other reported problems. Other complaints were made after Cafiero and his businesses allegedly omitted important details regarding contracts and warranties. One consumer reported signing documents to purchase a vehicle, only to learn later that the payments were actually to lease the car. The purchase fee was nearly triple the value of the vehicle, according to the lawsuit. Other consumers who may have been victims are encouraged to contact the Office of Attorney General's Bureau of Consumer Protection at (800) 441-2555 or visit www.attorneygeneral.gov. read more

Buying a with the salesperson Siobhan Petrick was a calming experience. She was patient and not pushing unnecessary products.

Excellent customer service very accommodating Steve Smith and christian Hernandez were incredibly helpful during my experience

Worse customer service ever. Scheduled an appointment for a test drive then they wouldn't let me test drive the vehicle. I was told I had to submit to a hard credit check (for no reason). I never asked for nor did I need financing. Total waste of time. And the manager did absolutely nothing to help. What a coward. DO NOT SHOP HERE! read more

Siobhan Petrick was super friendly and helpful when my husband and I went into the dealership in maple shade car shopping a few weeks ago. I would definitely recommend her and carvision to friends! read more

This is my 2nd time to purchase a car from Carvision in the last few years. My sales person is Siobhan (Shy), she is very nice and helpful, helped me to reach a decision quickly. The team is professional, and well trained, I will definitely purchase another car from them in the future. Special thanks to Shy. read more

Alberto A. Was the best salesman in there. Very helpful and nice. Got us a great deal and even helped with insurance issues. Didn't take long and was very efficient definitely would recommend. Ask for Alberto! read more

Bought my Tundra there and the purchase was great and easy, Rich Evans is a great salesmen and the store manager was great to work with as well. THEN I waited and waited and waited for my title and tags. Being from out of state Monica said it could take time, but if I did not get them before the expiration date to call back and they would get temp tag extended. 1 month after purchase as the temp plate was expiring I asked to find out where my title and tags were. No response. Then called back and asked them to extend my temp tags and get to me quickly. Was told they would overnight them.......No response. Called back and wanted to speak directly with my sales guy Rich Evans or Monica at Maple Shade. Left two messages....NO ONE CALLS BACK!! To be fair I doubted Rich or Monica ever got the message, which I confirmed today in speaking with Monica. Then I called and asked to speak to the Maple Shade location only to be told, for 2 days, that they do not answer the phone. Every time they said they would call back, and never did. Both Ashley and John never followed through. I had to be a real JERK to get them to transfer me to the Maple Shade location. 3+ weeks after I started the process. Today spoke to Keith at Maple Shade location who put me in touch with Monica who said she only just got an email about this and that she would get it over the goal line. She totally understood and was on it. While the folks at the individual stores are good their support staff at the call center SUCKS!! I would buy from them again but I would get the direct number for your contact people at the location you purchased from so you do not get the run around!! Will et you know how it works out. read more

Kim M. was great! My sister and I were walking the lot looking for a new SUV. She was kind and helpful! I recommend coming here if you want a pressure-free experience. read more

If I could give zero stars I would but working with CarVision has been the worst experience of my life. We were coaxed into making a review before we signed paperwork for our car and I do NOT recommend you make a purchase through this dealership unless you can buy the car with cash and don't have to rely on them after you purchase the vehicle. From dealing with them paying off our vehicle, which took a MONTH for them to mail the check to our bank, to now having problems with registration, this company is terrible. When we were ready to sign the paperwork for our vehicle, the finance office informed us they would not give us the keys to the car until our bank had fully transferred the payment, which could have taken a few days. This was already the third time we had been to the dealer and we placed $11K as a down payment on the vehicle, but they weren't going to let us get the keys until the bank fully processed the check, not just a confirmation of the wire transfer...I have never heard this before. We informed the dealership that we would not be returning if we did not leave with the vehicle that day and they finally took the proof of wire transfer from our bank as a valid payment and let us leave that day. I noticed after 3 weeks (which was ample time for the mail to get a check to our bank to payoff our trade-in) that our trade-in vehicle was not paid off yet. I called my bank ensuring they did not receive the check yet from CarVision and they assured me they had not. CarVision made a big deal about them getting all the money for our new vehicle before releasing the keys to us, but didn't even place the payoff check in the mail until almost an entire month later...how does this make any sense? Now we are in this frustrating battle with our registration. We were given a 30 day temp tag, and I began calling about it 2 weeks before it expired to see where the dealer was at in the registration process. The customer service rep informed me that registration was taking 60-90 days because of COVID, so we would need a new temporary tag. Why the dealership wouldn't give a longer temporary tag knowing full well the registration is this long...I don't know. I was told on numerous occasions to call back 3 days before the temp tag's expiration and that a supervisor would call me. I received a notification the day before our temporary tag expires and the title clerk sent it to an address we told them would not work. I have asked if I can pick up the new temporary registration in person, but have been told on a Friday at noon that I would have to make it to the dealership by 4:30 because the title clerk doesn't work on the weekend...I cannot just leave my job to drive 45 minutes to go pick up registration because of this company's inability to send things to a correct address. My question to the dealership...if a title clerk is not available on the weekends, how do people get a temporary tag if they purchase a vehicle on Saturday's? Do they have to wait until Monday to pick up the vehicle or can ANYBODY ELSE in the dealership ensure a customer gets a temporary tag? I will never recommend CarVision to anyone, especially if you are a member of the military. Someone named Jake Fermin has commented on my initial review, saying to let him know if there's anything he can do for us, yet when I call the number he left, the people don't see his name in the directory. This company is a sham and does not care about it's customers, they only want your money. read more

***Do NOT PURCHASE A CAR FROM HERE THEY ARE SELLING LEMONS*** Where do i start When i first visited car vision i should of known not too buy the car i did when all the workers were telling me how they were joyriding in my now vehicle ! After i purchased vehicle nothing but headaches from carvision service first 2 months i had my vehicle it was back at carvision for them to fix the problem in the picture. they supposedly fixed it and i got my car back and it had and STILL HAS the same exact issue. i could really go on and on but Moral of the story do not shop here they held my car in there shop for a month my warranty ran out i got the car back from Car Visions shop with THE SAME ISSUE IT WENT THERE for in the first place also remind you at this point i don't believe they did anything but store the vehicle i tried calling for part numbers afterwards and never was able to receive any which is crazy because every car in service is supposed to have a service ticket with everything done and every part installed. my car came back with cosmetic damage to the inside and i was basically told to suck it up its wear and tear. In Reality it was from Car Visions "Detail" and Shoutout to carvision because next i had to put a transmission in the vehicle i basically had for 3-4 months if you count the time they were holding onto it or "servicing" DO NOT SHOP HERE. Every call goes to a call center first and not the actual dealerships... These people will literally not connect to the dealership. Had no problem getting connected when i called to purchase the car. But when you try to call for anything else like getting connected with a manager or somebody that can or "supposed to" be able to help and not someone miles away from your vehicle that literally has no idea whats going on its a problem. ****DO NOT PURCHASE A CAR FROM HERE.THEY ARE SELLING LEMONS *** read more

Carvision - Car warning lights that were supposed to be fixed. - Car Dealers Near Me - Maple Shade, New Jersey

Went in to look at a vehicle and Shi was helping me, she was very attentive and very knowledgeable! She is the best!! Highly recommend

Horrible, dishonest dealership. I first was in the process of buying a car from them but out of nowhere they stopped responding to me and after no less than 4 times trying to reach them, they told me they had sold the car to someone else. I was not happy about this so I left a bad review on google. Steve Smith of the dealership then reached out to me wanting to talk. He did not apologize or offer me any kind of a deal for my troubles, but he did try to sell me some of the other cars on his lot. This was a huge waste of my time. Another car became available soon after for a decent price so I figured that I would give them another chance. Richard Slater was my sales rep this time. He had forwarded me all the documents to sign over the vehicle and complete my purchase. Before signing, I asked him for the complete tech package of the car. He was about to head home for the day so I let him push it until the day after. The next day I heard nothing. So I emailed them and found out that ONCE AGAIN the car had been sold to someone else without even a simple courtesy email. This dealership sucks. Don't shop here. They're awful, slimey people. Steve and Richard, you guys suck! read more

Worst experience ever! ! At first, they sell you a dream when talking to the "online sales people". Then when you get there, they say they have nothing to do with the "online sales people" , who mind you, work for them! Made us drive down 3 1/2 hours down to tell us with a score of 620 and no down payment, that our finance charges would be $747 a month!! For a $19,000 car!!!!!!! Mind you, we had no money down, and that's what got them mad! The general managers left after they found out we had no money down. After that , you saw them no where! The only time you saw the general managers was when it was time to talk down payment. When realized none, they were no where to be seen and left his wingman to do the dirty work. They made the salesman offer us the highest APR to get us out of there quick! They are grimey! They false advertise! And they will treat you like nothing if you have no money down!! We told them we have four kids and our van is about to break down, which is why we needed the suv. When talking on the phone before going they made it sound so good! And then we went and they treated us as nothing. Not even caring about the family situation we explained. It's sad to say, but the way they deal with people, they should be closed down. And I will do all in my power to get this word out and let everyone know what's going on! From CEO to other managers in other stores and Down to BBB and whoever else I can let know about this bad business! read more

DON'T come here if you want to purchase a car! If I could give zero stars, I would of. My husband and I just left this dealership (5/1/21) in Maple Shade looking to purchase a car. At first, we didn't know where to park because the arrows point a certain way to enter, yet there is a sign that says do not enter; very confusing. So we parked at their adjacent lot which had a few cars. We checked out a few of the cars on the lot (there were warning signs on the dashboard of the Mercedes GLC which should of told us that this wasn't the most reputable place to shop), but we crossed the street to check out what else they had on their lot. While looking at the cars, we noticed some of the workers were looking/peering through the glass windows at us. You would think that at this point, someone was going to come out to greet us and ask "what brings us by". After 7 minutes of being outside, we decided to go inside to check out the Tesla model X they had in their showroom. A FEW of the employees looked at myself and husband and looked away! Not a hello, how are you, NOTHING. There was a guy literally on his cellphone who purposely tried to avoid us. I would use the race card, but there were other employees helping other POC. To think we were ever interested in coming on their lot. If you truly want upstanding customer service, DON'T come here. You get A1 service at real dealerships like Acura, Benz, and Tesla where there is nothing wrong with the cars when you enter them. They must think those piece of shit cars are going to sell themselves. Don't come here! P.s. I will be leaving more reviews on google! Buyers beware! read more