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Burns Hyundai

3.2 (110 reviews)
Open 7:30 am - 8:00 pm
Updated 1 month ago

Services - Burns Hyundai

Auto brake repair

Auto general diagnosis

Auto no-start diagnosis

Auto noise diagnosis

Auto pre-purchase inspection

Burns Hyundai Photos

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Reviews With Photos

Adrea M.

I'm not sure I put this in the right place, the used cars are located in the Buick/GMC building. We went to look at a 2020 Hyundai Elantra (basic), we liked it. But while they were getting the paperwork ready, I saw they had a 2020 Limited with very low mileage. I had them bring it around and we bought it. Being that the federal reserve raised interest rates, we still got a low interest rate. We bought the vehicle. My salesman Matt Fisher was extremely helpful. He told me everything about the vehicle and told me if I need anything to call or text him. Vin Gandhi, the director of finance, was amazing. He explained EVERYTHING, line by line on the loan papers. I had my license plates in 4 days. I have never been to a more honest dealership than this. Hyundai is my car of choice, THIS will be my dealership of choice. The only thing I was disappointed about was...it was bring your child to work day. I wanted the manager's son to hand me the keys, but they went home 5 minutes before the deal was done. :( I hope this review is helpful.

Service waiting area
Alicia P.

What's the point of making an appointment with Burns Hyundai Service Department? I've always thought you needed an appointment to been seen, but apparently that's not true. You can walk in and have better/quicker service than the people who make appointments. I think I've had service at Burns at total of 4-5 times and have never been out of there in less than two hours. These are usually routine oil changes or recalls. Forget about getting that 'free car wash'. They never have enough people on staff and the one time I waited for the car wash, it looked like a ten year old attempted to wash my car. Yesterday, I brought my car in because some of my safety features were malfunctioning. I did my research and I know I am not the only 2021 Hyundai Tucson owner who had this issue. When I arrive, the service manager tells me it will be at least two hours, "because this could be an anomaly, not like a routine check engine light." Already I'm leery, because I dated a mechanic for years and I know computer diagnostics are usually quick when they scan for error codes. But whatever, I'll give them the benefit of the doubt, because I was sure they were backed up in the service department. I wait patiently for two hours. Then I get up to walk around, because I'm tired of sitting. I walk outside and my car is sitting in the parking lot, where they place the 'finished' cars. This means two things in my mind 1) the car is finished and I was not notified or 2) the car has not even been seen by the mechanic. I go into the service department and ask the status of my vehicle. They page my service guy and he's a bit flustered. He finds my paperwork and the part/keys on his desk and tells me there was an emergency with the mechanic and he had to leave. They know the problem and a new front camera has to be installed. Seriously, how long has that been sitting on his desk, waiting for another mechanic to be assigned. I calm my nerves and ask how long they will take, reminding him I had an appointment elsewhere for 4 pm. He tells me 45-60 minutes. I'm so agitated at this point. So many customers have come and gone in that time. I've been the only one waiting for two house. My options, leave and come back another time and potentially wait another two hours or bite the bullet and wait the additional hour. I decided to wait the extra time, because I live an hour from the dealer. Anyway, it's done in 45 minutes and I'm on my way, after sitting in the dealership for a total of 3 hours. My issues are 1) take your appointment people first and your walk-ins as second priority, 2) turn people away if you are short staffed or lose a mechanic 3) have service managers keep their customers updated regularly, so the paperwork/part doesn't just sit on their desk for who knows how long. There was another service manager than was regularly checking in on his clients. I assumed mine was overwhelmed, but this is a problem that needs to be addressed. My issue should have been diagnosed in less than an hour and the part replaced within the 45-60 minute window. People forget that time is the one thing none of us can get back in life. I hate having mine wasted. I love Hyundai's warranties, but will re-think using Burns when my lease is up and I'm making my next purchase. If this review is read by Burns, please don't think this rating is just based on this one experience. This has been my experience buying the vehicle and each time I came for service. I am purposely not posting this on the official survey, because I don't want this to affect my people involved personally. This is a systemic problem that needs to be addressed.

My 2016 Elantra -- notice anything missing? Make sure your new car has the Inspection Sticker! Luckily, cops never stopped me.

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Ask the Community - Burns Hyundai

Review Highlights - Burns Hyundai

My husband and I have bought several Hyundai's from this dealership and have had Andrew Chinici as the salesman.

Mentioned in 3 reviews

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VIP Auto Outlet

VIP Auto Outlet

(39 reviews)

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

IF You want a car that runs, I suggest you do NOT buy a car from here…read more After they give you an insanely high price do NOT. Expect them to call you back if you have a problem with the car Get ready to ARGUE & FIGHT once they make the sale because they will not help you with anything

Burns Hyundai - car_dealers - Updated May 2026

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