4 weeks calling and waiting for a resolution. Never go here…read more Went in to fix my power steering on my 2012 Honda Accord. When I picked up my car the steering was worse than when I brought it in. Had to get it towed and fixed at another shop. After 4 weeks of phone calls and invoices, the manager Stan argued with me basically saying that what I experienced was impossible. And that the invoice I brought from the shop was BS, and that those two things were more likely than this shop messing up the work. I even called him the same day saying the power steering was still not working but told me to "wait a week" which the other shop said was BS. Never go here. $2700 for a job that needed to be reworked. What a joke.

I'll begin this by noting that I've gone to this location twice, once for a routine oil change and…read morethe second to replace all four tires on my car. Both times they did not begin working on my car until an hour after my scheduled appointment. DO NOT go here unless you are willing to argue, hold the staff accountable, and complain to get what is considered normal service at any other place. 1) The oil change. I understand prices have been volatile since tariffs were implemented, but the cost of oil and filters has barely changed at all. Explain to me why then, at one pep boys location in February I was charged $80 for a full synthetic oil change, and then this location just months later charged $140 for an oil change. There is nothing special about my car, in fact it takes 4.5 QTs versus the typical 5 QTs, and uses the most normal, commodity Hyundai filter possible. They refuse to provide pricing up front and then charge an arm and a leg after the service is done. Ridiculous. Even the dealership wouldn't charge prices like these. 2) Four tires replacement. I got these tires replaced under a promotion with free installation so thankfully they couldn't go crazy on labor costs. The pricing was actually decent for this service. The problem is, I paid extra to have the tires aligned because under my ownership it hadn't been done yet. HOWEVER, there was no alignment report provided, nothing showing camber/caster before and after, no witness marks on the tie rods or any other bolts as far as I can tell. Nothing to suggest they actually performed the service I PAID for, and to this day I carefully monitor the wear of the tires because I have no other way to have confidence in the work they did. Do not go here. The jiffy lube, your neighbors teenage son, even WALMART auto services would be better. It's all a shame because I've been to other pep boys locations where the service and pricing have both been phenomenal, which prompted me to try this location in the first place.

I needed a side mirror for my car, the wrong one ordered. Brittany came out to my car, and ordered…read morethe correct mirror. The correct mirror came and she installed the mirror herself with the help of her phone flashlight. She told me not to pull off until I checked to see if it was working correctly and it was. I was so appreciative because she didn't have to install it, but she did! I was very happy and appreciative. She's the best! Thank you again Brittany for all of your help!!! Thank from a appreciative and satisfied customer, Danielle I.

Will no longer shop at this location Elyse was extremely rude when we called for parts and then…read morefailed to send a driver to pick them up

Love these guys! The service department is attentive, fair and I feel very honest. They are also…read morequick and conscientious about our time and work hard to keep us on track. I definitely have made this Ford Service Shop my go to shop! Thanks guys (and ladies)!

Don't bring your car here for maintenance. They do not care if you bring up a concern regarding…read moreyour vehicle that needs to be fixed. They will tell you everything is fine until your broke down on the side of the road due to their negligence. And then they will try to charge you 4 times the price of the service to fix it. The manager won't call you back and they will lie to your face about the hours of labor they "worked" on your car just to charge more. DO NOT GO HERE.

Despite not having a shuttle service, the service department had a very polite lot attendant take…read moreme back to work and pick me up right on time after I finished for the day to take me back. The repair was a warranty job and the technician made a couple of suggestions, one of which I took him up on. The engine light issue was fixed at the right time and under warranty after I made an appointment literally the evening before. I have no complaints and am glad that an efficient and friendly Chevy dealer is so close to my place of employment.

Absolute amongst the worst dealerships I've dealt with. Found a truck and secured financing - then…read morethey stopped contacting me Jonathon the Sales Manager found Md unimportant enough to contact or even call back. Wow really disappointing. I do not recommend. I had my financing taken care of and couldn' t be bothered to call me. He called me more than 24 hours after he said "call you shortly". Clearly customers are crap to this dealership. No I'm sorry, I got tied up. No, hey my bad. Glad I took my business elsewhere.

Swing in to get some R-1234 freon for my college attending son's car. The counter dude was cool,…read morehelping me out as needed. The prices were higher than need be, even with my military discount, but whatever. Everything was okay. It's all good.

This dealership is right near my I have three Ford vehicles I brought my in for a routine tuneup,…read morespark plugs, oil change whatever else they do and then they charge you a fortune that was not the problem. The problem is I got my car back and it was sluggish and throwing a check engine light. I proceeded to bring the vehicle back to them days later and they would have their top mechanic look at I get a phone call and they stated that he looked at it. Nothing was wrong that they did and it looks like maybe an animal chewed some wires and they would need more money to look into that. I said no way my vehicle was running fantastic before you guys touched it. I brought it to a mom and pop shop and they found that these bone heads somehow put the timing into the negatives. The guy set it back to zero and my car has been running fine ever since no check engine light and my turbo is back performing as normal. Long story short they're top mechanic is either an idiot or they just want to steal peoples money. Can't believe they charge me $1200 for a fucking tuneup and did it wrong and then wanted to charge me more never again with this dealership.

I remembered why I don't go here frequently, and only come to this location for something…read moreparticular: Jeff. Today (Sunday), I went to pick up an online order from this past Friday. There was another customer/buddy chatting with Jeff, so I waited patiently in line. He kept engaging with this guy instead of helping. Okay, fine. It's finally my turn and I explain that I'm there to pick up an online order. I had the email pulled up on my phone (in case I needed the order number), because I can't keep straight who can look the order up by name or not. He asks what it is for and I explain 2 quarts of oil. He immediately says "WE DON'T HAVE IT!" I say that is weird because I ordered on Friday. Jeff grumbles and goes to the back, and when he returns he says "I thought it was a different order." I guess that was his apology for being rude? Seems like every time I come here, I am inconveniencing this guy and get berated for wanting to be helped.

Just got our second car from Ronnie, who is absolutely wonderful. Helpful, honest, transparent, and…read morefeels like an old friend. Thank you so much, Ronnie! You truly make the car buying (or leasing) experience pleasant (which isn't easy haha.) Shoutout to Tal too! This will be our 5th Burns Hyundai vehicle and we always have a good experience. Thanks, Burns!

I had an awesome experience with matt c he took care of me he took time with me he gave me…read morebrochures on the palisade and Tucson and Elantra and cover plates and he let me look at the Tucson palisade

From my experiences so far, 2 of recent history, the People there are professionals at their job. I…read moreappreciate that as everyone should. And fair pricing. They, Ken, quoted and Charged me significantly less than a shop near me, in my neighborhood, for the same job.. I Highly recommend to anyone based off my visits and interactions with them. For example, my experience was the opposite of that, at the Firestone in Mt Ephraim. Completely Wasted my time and money. An hour and a half and $25 to tell me they can't service my car, which Firestone Marlton had absolutely no problem doing. I wouldn't recommend Mt Ephraim Firestone to anyone. Not with the people I interacted with when I was there. Hope that helps. Thanks, FS Marlton. Keep up the good work with the people that I interacted with. 12/12/25 @12noon.

After I got new tires installed at Costco, I searched around for a place to get an alignment…read more Firestone has a lifetime alignment offer for a bit more than the cost of one, so I decided to try it. I made an appointment online and had some difficulties with getting it confirmed, but once that was sorted, arrived early. I was taken care of promptly and was told they were running a bit behind but would do their best to see me quickly. I hung out at their very tiny lounge that probably wouldn't be suitable for a bigger job, so plan for a ride accordingly if you're going in for something that requires investigation. The alignment process was really speedy and I appreciated that the man who helped me at the counter actually talked me out of an expensive fix to try to get my alignment absolutely perfect because it was expensive and not really worth the effort. (From what I was told, Toyota has bolts that can't be aligned outside of the dealership that, if not too misaligned, is better off leaving alone.) Looking forward to coming back to this shop for my next oil change and alignment!

This is not your typical auto repair shop, because the inside is actually NICE! AAA rated, clean…read moreshop with a fantastic staff, these guys did a great job on my oil change, put in new front brakes, and made sure my car was ready for a long car trip. They offer shuttle service too, so I was able to get a ride to work after I dropped my car off there, SO convenient! They also have loaner cars if someone needs one. The prices for tires/labor were a little steep, but other than that everything was fantastic.

Needed front struts and an alignment. Was quoted 2600, took it to another shop for second opinion…read moreand got a quote for less than half of that!! Ridiculous pricing do not go here.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Bad business, over charging customers for used parts Is ridiculous. Don't waste your time! 0 star…read moreby the way.