The environment was upper class. Friendly and easy going. Staff are very nice and knowledgeable. I live in Philadelphia Pennsylvania but I service my Toyota Tacoma at this dealership. The waiting room and restrooms are like from a 5 stars hotel. My wife and I had a wonderful experience. read more

The service writer here Rick has problems. Asked for military discount and he huffed like it was a huge inconvenience and I asked him what was wrong and he said "usually people ask before. Now I have to redo it." Been coming to this place since 2019 and this is the first time someone has been mad someone asked for military discount. Seems he may not like military or veterans. I found it to be extremely unprofessional and offensive to act like I'm an issue. I don't know what's going on with Holman but they have been employing very incompetent and unprofessional service writers. I won't come back here again. A customer since 2015 with Toyota and with this place alone, since 2019. Be careful too they will try to sell you services you already had done. read more

Took my Corolla there for an oil change. I should have known better. $110 just for the oil change which doesn't include tire rotation! It gets worse. The told me that I needed various filters which was fine. Then they told me that my brakes had 6mm which generally means that you have about 70% left. But it gets even worse; they said the boots on my sway bar links were torn (mind you these were already replaced by my local mechanic less than a year ago). So I was shocked. A week later a went back to my local shop and they personally showed me that the boots on the sway bar links were in perfect condition. The brakes however needed to be replaced in the front. Totally opposite from Holman's service department. I trust my local shop because they have been monitoring my brakes for several months to keep me updated on their condition. During this time I answered their survey. I expressed to them that their technician was either incompetent or corrupt. I received a phone call from one of their "managers" and I told him exactly what happened. The icing on the cake was that he offered no apology nor did he try to rectify anything. DO YOURSELF A FAVOR AND SKIP HOLMAN TOYOTA FOR ANY KIND OF SERVICE. FIND YOURSELF A GOOD LOCAL MECHANIC AND AVOID HOLMAN LIKE THE PLAGUE! Oh they are very polite while they are ripping you off! Oh also forgot that they also tried to hustle me for a "fuel system cleaning" which is almost always a scam! Never again!! Good riddance! read more

They overcharge you on maintenance and also push stuff like extended warranties and fees. Shady business practices

My experience could really not be worse. I was sold a brand new 4 runner from here and at first things were great. Then the car started jerking and bucking while shifting in low gear. I have taken it to service three times. And they have done absolutely nothing to it. This is what happens when you're under warranty . They don't wanna do the work because they're not getting paid. I have hired a lemon law attorney to handle my case moving forward. I would highly recommend buying your next car elsewhere. read more

Absolutely garbage of a dealership, went in to get some improper work corrected and they told me to kick rocks and they are not responsible. Disgraceful read more

It was a pleasure to do business with. We ordered a car three months ago, but due to Toyota supply constraints, we finally got that car. The sales lady, Cassandra, was a pure joy to talk to, and she was so kind and patient in showing us all the car's features and answering all our texts promptly. The finance guy, Joe, was okay, too. We got out, and it took about an hour to pick up the vehicle: no pushy sales or anything. If I am buying another Toyota car, I will think of them. read more

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No recommend, I went there because I hear the noise from my car , and pay $270 to check what is going on. Then go back 2 week later to do the repairs. They changed me $800 that day for repairs, the car still same. They didn't fixed the problem, I drive back after 30 minutes, told them the problem was still there , they said they did what they did, that is a different problem, i was so frustrated, post a review , then the manager contacted me , saying that want to take care that , I went back again , they told me they found the problem this time , they will charge me another $800, I asked them how about the $800 I paid last time ? They told me can give me 10% off on this time, that is ridiculous, I left , then my husband took the car to another bobyshop , they repaired it , and just charged me $200 , it is so stupid I paid $1000 in total for 1 issue then not even get take care of . read more

Great selection but salesman was completely out to fleece me as much as he possibly could all the time without exception. I get that is how he makes a living but at some point enough is enough. Selection is great though. read more

From the very beginning we were warmly greeted by several staff members who directed us to the automated door for service. My 23 Corolla had the protection applied. They were early to finish. During g the process we met with several other elements of the business and none were better than the women who work in the cashier's office. They took every step to ensure that my mother and I were treated like royalty. Please pass along our gratitude to the service and cashier's- what an outstanding customer service experience!!!! read more

Went here for an oil change and while doing that they tested my battery to later tell me that it failed. I went and tested it with a local mechanic and the battery checked out fine. I understand and appreciate the check out of the vehicle even though I only asked for an oil change but, do not appreciate the false information. read more

One of my headlamps burnt out and instead of going through the process of fixing it myself I decided to head to a Toyota dealer for the ease of it all. This was my first time visiting Holman Toyota and from entry at the service bay to my check out, I found the people and the whole experience easy and pleasant. Large waiting area, with TV, coffee and vending machines. I didn't partake in the coffee, but I'm glad to know it's there for future visits. read more

We just leased our 2023 Camry from Holman and both the sales and finance guys were 6-star Professionals! No B-S trying to "up-charge" you and made sure our new vehicle was clean and ready for delivery. Paired our phone, helped us set up the phone app, and made sure everything was in order before we drove off the enclosed "VIP" pickup space. Shout out to Don C who was very patient with our delay in delivery date, as we had a funeral, then was out of town 10 days, so we were so ready for today! read more

Went here for an oil change on my 2015 Avalon. They charged me a 6.95 shop supply fee. It was explained as a charge to cover the cost of paper towels and rags used during my oil change. An oil change already cost 96.00 before taxes were applied. Did they really need to pinch another 6.95 from my pockets? It's the little things that matter to me and I will never use them again. read more

Holman Toyota - Car Dealers Near Me - Mount Laurel, New Jersey

Don't buy here. Spent 3 hours completing all paperwork, loan app etc. I just literally added the car to my car insurance. Only to find out the car was already sold and not one of the four people I dealt with were aware. Total waste of my afternoon because their employees are too incompetent to mark a car or its keys as sold. read more

Holman Toyota Service Center gets a big "F" today on Monday, July 1, 2024. Approximately 10 days prior I made a service appointment for today. Tire rotation, recall/service update on a computer-related issue. Also, I had a broken stereo knob. I was instructed to take knob pictures and send them to my service advisor Wayne so the item could be ordered and waiting. Upon my arrival this morning, I was greeted by Tricia Stone in the carport. I explained to her why I was here today to include the stereo knob. She quickly advises the knob is on backorder. I informed her this was ordered and confirmed with Wayne. Why would I keep this appointment to return when the part comes in? Both of us proceed inside where she confirms the knob was ordered and is in stock. We now speak about the supposed recall. Tricia advises there is no recall. She states there is "no remedy" for the recall so they are not making appointments for it yet. I advised her I made an appointment for this recall as Toyota made ME aware of it when I made the service appointment. Tricia proceeded to flip around her computer screen and say "Look CEC made the recall appointment". I have no idea what that meant but I guess CEC or something that sounded similar must not be Toyota. I have no idea what she was talking about. Lastly, we are down to the tire rotation. Tricia advised the tire rotation would take an hour or two. 'The tech needs to take the truck to a different part of the shop she states. The other part of the shop must have been in Philly or something as there was no chance I'd be waiting a few hours for a tire rotation as I already had a standing appointment. I advised Tricia just sell me the stereo knob then I will install it myself. She advises parts don't open until 8 am. I asked for my truck back to escape this madness. What a huge inconvenience. The icing on the cake was waiting for the truck. Tricia advised she would have someone bring the truck back into the carport. I assumed I would wait there and know when the truck was back. I stood in front of Tricia about 15 feet away waiting. After about 5 minutes, Tricia says "Sir, here are your keys, they have been looking for you in the waiting room". She directed me to the truck location outside. Tricia was unhelpful, unapologetic, and arrogant, and the communication was terrible. I will be reconsidering where I get my PM done on my company vehicles. Chris H.-Hoffman Logistics. read more

Not happy with how things went with my last service. Went in for service on my Tundra which I purchased here at Holman toyota and purchased the "extended warranty" which I now see is useless! Went in Because my a/c is blowing hot! Guy at the intake desk says, "no problem, we'll check it and hopefully just needs a charge. If not don't worry, we just had 2 of them warrantied out today." His coworker then screams from a far desk, "not if a projectile was involved!" I then ask, what does that mean in regards to me? Almost 4 hours and $800 later I'm told, "sorry it was hit by a projectile and we can not do anything with it. But for $1400 we can replace your condenser and get you up and running." I then ask what kind of projectile? What control do I have a rock or something off the road bounces up. There is no damage to my truck. What good is my warranty I pay monthly for (because the finance guy "forgot" to include it into my payment.) if it cannot cover a repair that is beyond my control? read more

Had enough. Buyer Beware. Purchased vehicle "as-is" on 04/22/2020, was told the car was mechanically in perfect condition and serviced regularly at Holman Toyota, they also provided the CARFAX to "prove-it". These reports also show that the windshield & tires were replaced on 03/12/2020, and that other maintenance was done on the car at that time. First issue I noticed was before I purchased the vehicle, is that there was paint chipping in many places, and that a weird off colored paint was used to cover it up. I figured it was just a cosmetic issue, so we took it for a test drive with absolutely no issues. Since cosmetically the car wasn't in the best of shape, we asked for some wiggle room on the price. We were told that this Toyota dealership does not negotiate prices on used Toyota vehicles whatsoever. I talked it over with my husband, and for the reliability of the car we decided it was an acceptable price. I purchased the vehicle that day, and only after purchasing was told that the spare key was at Holman Ford, but that Holman Toyota would be in touch to get me the second key within the next couple of days. We don't live in the area, so we'd have to make the hour drive to pick it back up. Inconvenient but bearable. They did not get back to me. Instead, I had to call Phil a week later who then said holman couldn't locate the spare but he'd "have a guy make me a new key." Great. Free of charge and picked it up. Next week, I purchased all new AUX and charging cables because I wasn't able to connect my phone, and thought it was due to faulty wires. Nope! Had to bring the car back in for the second time in 2 weeks to have the AUX port replaced. Two weeks later, I decided to reach out to a different Toyota dealership that has a body shop to see what could be done about all the chipped paint. They mentioned that there was a recall on the paint and that they'd paint it fully covered under the Toyota manufacture recall. I was feeling pretty lucky so I brought it in so they could look at it. They found the mysterious off colored paint (I mentioned earlier) on multiple different places of the car including on the gear shifter & the windshield. Yes the new windshield that was replaced at Holman Toyota when the car was traded in. Which means that Holman Toyota employees used what looked like white out, to PAINT and cover up the cosmetic issues of the car. I had also asked about this at the time of purchase and the salesman (Phil) stated that the "previous owners must've done that to cover the peeling paint." I mention this, because if you're purchasing a vehicle from Toyota and there's cover up paint on peeled areas, it was most likely the dealership that put it there. 3 months after the paint job was completed, the transmission started giving me issues. When keeping the vehicle at 35-40mph the transmission makes a rattling sound. I've since learned that it means it is searching for the appropriate gear. Took the car in and have resolved that issue on our own. 2 years later, come to find out 2 of the "4 new tires" placed on the vehicle at the time of sale were old and the manufacture date on the tires prove that. Now I have 2 tires that are cracking/rotting & 2 tires that are perfectly fine (see pictures). I called Holman Toyota to see if anything could be done and was told "since it's been 2 years nothing can be done" by the used sale dept manager. You can't just replace 2 tires, so I'll be paying near $800 to have what are supposed to be "new tires" replaced. Which is fine, but I'm leaving this review for the next family to consider the shady things that happen here. You'd think buying a Toyota at a Toyota dealership would be a smart idea, but I don't trust this place regardless of the type of car you're buying. read more

Holman Toyota - Perfectly fine tires (rear) - Car Dealers Near Me - Mount Laurel, New Jersey

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We have been purchasing and servicing our Toyota Highlanders here for over 14 years. While not always the cheapest, we have always found them reliable and honest about what is needed versus what we can wait on. They run efficiently and always take great care of us! read more

I bought a newer Tacoma in February 2023 with the help of Husam (Sam) Ibrahim and Jordan Ramos. They were great to work with. After being satisfied with my 2010 Tacoma for years from this dealership, I was happy to continue giving them my business. My only regret was not doing the survey to give these gentlemen more credit months ago before the time expired. read more

Holman Toyota - Car Dealers Near Me - Mount Laurel, New Jersey

While leasing my 2022 Toyota Highlander, I was dissatisfied with the performance of some of the vehicle's components. Initially I found that they weren't under warranty and wasn't happy. I was able to contact Holman management and allowed to express my disappointment. I was very grateful that Holman agreed to cover the parts even though they really bore no responsibility. I have been a Holman customer for over 25 years and this is why I will remain a Holman customer. Thank you very much! read more

My experience ended poorly. As per the email request, i scheduled my final "complimentary" maintenance on my 2020 trd pro 4 runner. Arriving just prior to my scheduled Appointment I was checked in and told it would be an hour to an hour and fifteen minutes if I were to wait. I agreed. An hour and a half later I asked if my vehicle was complete and I was informed that they had not even moved it into the shop to start the maintenance. I requested my keys back with nothing but a few hours lost in my day. This made me feel like Holman Toyota did not value my time and that was disappointing. When they send the text message to ask how my visit was, I responded with above. I did not get a response back. They then sent an email, asking for a review of my experience much like the text message. I did not get a response back. Not only did I waste my time at the dealership and not have my car serviced, I wasted my time by providing feedback about my experience as they requested. I can't seem to understand why they would request feedback, without taking advantage of the opportunity to improve their customer satisfaction. read more

Holman Toyota - Customer service text message inquiry - Car Dealers Near Me - Mount Laurel, New Jersey

Had a good experience with the salesman that I bought the car from (Sam McGee) As far as the financial guy, (Dan Balling) he is not good at returning emails. I guess once they make the sale they pay you no mind. read more

My review is going to be based on 2 visits to this dealership. First my car presented issue with the headliner as it was coming off from the roof. My car was still brand new yet the car was defective from factory it seems like it. I went back and forth 4 times to this dealership because they will fix it and it would still presenting issue. On the third visit they said it was fine like that, but I told them I did not buy the car like that from them, ultimately they fixed and even though it was not like factory I had to keep my car 90 % fixed and different from factory. Today I am presenting issue with my tires " the only insurance I bought for my car since brand new" I came to try replacing them and the person says that because I plugged my tire to come to the dealer I lost my warranty on that tire. Be aware of this scams to steal your money with such shit insurances the offer. They lost my business today and will not ever come here unless my other tires need changing "insurance". I do not recommend this Toyota dealership!!! read more

Holman Toyota - Be aware of your tire insurance and Holman scam!!! - Car Dealers Near Me - Mount Laurel, New Jersey

IT IS ILLEGAL FOR A CAR DEALERSHIP TO MAKE A HARD INQUIRY ON YOUR CREDIT WITHOUT YOUR CONSENT! The finance department ran my credit not once or twice but 3 times after I said only run it once with my Credit Union. The manager "Anthony McGeehan" did not have the decency to offer to do anything about this situation. I don't think he realizes I work for a law firm and I can smell dishonest sales tactics a mile away! Next step is to file a complaint with corporate office and BBB about this problem! Avoid this location at any cost! read more

I needed a gas cap for my wife's car so I went there because they had it in stock. The guy wanted to charge me $73.00 before tax so I pulled it up online and showed him the real price which is $33.00, he said: "oh well we don't do price match, order it online then." He said that with a smile on his face and I found it very disrespectful and unprofessional. Toyota has great cars but some of these guys at the desk have no manners. read more

This is the worst dealship I have ever had the bad luck of dealing with the salespeople lie about leasing vehicle purchase prices and management cannot provide answers or solutions about discrepancies in your contract buyer beware they will rip you off !!! read more

This Holman Toyota sucks..charge u $85 for $35 air filter..$3 for 2 drops of washer fluid...Complete Shit Show ...3 hr oil change GO ELSEWHERE read more

Ok, where to begin, after dealing with a poor sales manager at turnersville toyota I decided to buy my lease here due to a positive interaction with a sales team member. So I bought the car and the first few service visits went fine, then I try to make a time( that is on their website as available ) and let's me click on it and was told later that time can't work because it was to late even though they had posted it. After some talking the get me in for a time a little while later in which case I remember asking the salesperson at the service station to let me know how my brakes are , because if they are bad I want to replace the pads, so finally he calls me and says everything is done, I ask him how the pads were and he said fine, I come to find out they had sent me video of them inspecting my car, he didn't tel me this was going to happen and texted me the video( never checked out because it was an unknown number to me) , well after getting him I pull the text up to see it was from Toyota service station and a clip of the mechanic inspecting my car, when they get to the brakes they say the front brakes 3s and should be replaced. I mean imagine that, the one thing I specifically requested he check out and he doesn't do it. Also I asked about the battery recall Toyota has and they said they could sell me one that could fit in the battery holder but would not do anything else though they made a crappy battery holder. So I try to contact their customer service and I get Sarah who just keeps asking me if I want to schedule another appointment , not listening to anything else I have to say and then at one point she tries to pass me onto someone names Donald who sends me one message say I can text him back on that number and I do and he never replies again. Today, 6/6/24 Sarah finally responds back to me about a message I sent her days ago asking her why I should bother spending more money at their place, she responds back oh I am sorry do you need help scheduling a time. I mean come on! Is she the girl from clueless? I am trying to be patient , not call names or anything but come on. read more

They replaced the engine of my Scion FR-S/ Toyota 86 from recall, and there were lots of missed steps. really poor job. For $7000 they should have just replaced the whole engine. Because the service was really really poor work. And they lost a coil pack bolt when doing the work, did not even replace it just left the coil pack loose with no bolt. Should be illegal. Dangerous. read more

Whenever you see funny ads on TV about car dealerships from hell, this is one of the places they are talking about! Several years ago, my husband and I located a certified used Avalon online that we decided to purchase subject to a satisfactory test drive. We live in southern Maryland. We called Holman on a Friday evening, and they agreed to hold the car until we could drive there the following day, a Saturday, around noon. We test drove the car and agreed to buy it. We drove up in my older Avalon, which had been badly damaged by a deer colliding into the side, but which was in excellent mechanical condition with 4 new Michelin tires. They gave us a measley $500 trade-in, but we were anxious to just replace the car and go home, so we agreed. We had previously arranged preapproved financing at a great rate through Toyota Finance, and brought a print-out of the approval with us. After the test drive and a couple of hours of filling out paperwork and waiting around, they informed us that they could not verify the Toyota Financing, and we could either come back Monday, or go through new paperwork for a loan through them, which we grudgingly did. We were getting exhausted and wanted to get home, so we agreed. Finally we thought we were done, but when we met with the Finance Manager to "sign the final papers," he was determined to sell us an extended warranty. We never buy warranties and had agreed between us that the Toyota pre-owned certification would suffice. He printed out the paperwork with a charge for the extended waranty and proceeded to go through a long, long sales pitch for the coverage, but we refused to sign. He tried and tried to persuade us, and finally agreed to reprint the paperwork. When we looked at it, the extended warranty was still there, at a reduced price! When we still refused to sign, he offered us a price of $800 for extended coverage that had originally cost over $2000. Once more we agreed, thinking it was a very good price and we were too exhausted to keep arguing. We got out of there after dark, just as they were closing, with a 3 hour drive ahead of us. But that's not all. When I took the car for Maryland inspection, it would not pass the emissions test! A local dealer ended up replacing the catalytic converters, along with a drive shaft that was cracked and part of a factory recall. After the car passed inspection, the fancy sound system stopped working--less than 30 days after purchase--and had to be replaced. I also noticed there was no owners manual. After weeks of calling, they finally mailed a very used manual with missing pages. Several years later I took the car to a local body shop to have minor work done from a fender bender, and when I went to pick up the car, there was an area of paint missing over the right front wheel well. When I pointed this out, they told me that some previous touch-up paint had come loose when they washed the car. They showed me how, if you pushed slightly on the front bumper, that area bent slightly and the paint just popped right off. There had been a previous accident that had caused that damage, which had been touched up (poorly) by the dealer. Stay away from this place! They are crooks and manipulators, from end to end. read more

I have bought Toyotas since 1973. I have 3 right now and have purchased about 16 altogether. I went to Holman to purchase a new 4 runner and they wouldn't give me 1 penny off the price. These guys truly do not care about their clients. read more

Sent my truck in for scheduled service 2 weeks ago and told them that my heat shield was rattling. They did the service and charged me 100 dollars to "diagnose" the rattling heat shield and put 2 bolts in it. One day later, my heat shield was rattling and to this day has been getting worse. I am a Maintenance Engineer and know that when you do the job right the first time, you have happy customers and get no callbacks . This is my third such experience with their service. read more

Purchasing a new car in this environment is a challenge. Holman treated me fairly. They were up front about inventory challenges and managed expectations. They offered value added items put was not forced to purchase them. Some other area dealers in the area incorporated these dealer extras as a condition of the car deal or were charging a market adjustment. I applaud Holman for the professionalism and would highly recommend them for a car purchase. read more

Mid December, my wife and I put down a deposit to lease a 2022 RAV4 with Holman Toyota. They offered a very generous trade in equity for my present Rav4 lease and informed me that a $1000 deposit is all they needed to secure the new vehicle, once it becomes available a couple of months down the line. We got a call from the salesman last week, informing us that the vehicle is ready and that we could stop by to complete the paperwork. On the day of, we got a call informing us that the the value of our trade-in vehicle had dramatically dropped and that their updated offer would be about 5000 dollars lower. Upon asking if the dealership is required to honor the deal as we had put a deposit down, the rep informed me that they weren't. The problem I have here with Holman is that they offered me a trade in equity that I accepted and even put a deposit down. We had several offers for our vehicle, which We could have taken, had we known that this dealership would decide to not honor their offer. After having us wait for 2 months, we are being told that the market has changed and that we are in a new year, resulting in our trade in equity being lower. I am not sure whether this is a game that car dealers often tend to play or whether this was just bad luck. Either way, we will not do business with this dealership again. My advice to potential shoppers - never trust a trade-in valuation if you have to wait some time for a new vehicle. Accept it only if the deal takes place right then and there. My sales agent was very nice and apologetic. However, that simply doesn't make up for the thousands they cost me. This just seemed like a modified version of switch and bate. They had us on the hook for one deal and then months later, offered a much worse deal - a take it or leave it one. I also see that negative reviews here are being responded to by asking customers to call their customer support. I would really appreciate it if you don't do that here. If you would like to rectify this issue and address it in a fair manner, please reach out to me. You have my info on file.... Jittu George and Irin Samuel 2157799378 read more

Manager broke my trust that this dealer is good for old car as well. I have bought one new Toyota 50k car and one old Honda 20k car. In Honda car, I got two problems, one car key is not working after 2-3 months and wipers are not cleaning the whole windshield. Manager denied to help me for these problems. One known mechanic resolved the wiper issue by bending it. They said they don't do program for other companies car keys. Also, you can negotiate price for old cars. Doug Priestley is a good guy. They are fair for new Toyota car price. read more

Just purchased my eighth car from these guys, always professional, low pressure. Mike Maduckin and Marc Concannon are awesome. The difference is continuity, they both have been there for many years and are great long term relationship builders. That will keep me coming back, thank you! Rob H read more

They lied about the amount of a trade in, I have emails that I received but they lied and said oh that was a few months ago. What crap and I have purchased from Holman already. That's the nice service you get. Lies !!! read more

My car was taken in for check engine light. They called & said it needed a rear main seal, front struts, & a cv repair. They quoted $4400 plus tax. When the car was ready to be picked up, the cost jumped to $5100. When I questioned this they backed down to $4600 claiming the mechanic did extra work that I had not authorized. I believe they saw me coming. I am a women, senior citizen & handicapped. They thought they could put one over on me & I would accept it. I would not recommend this dealership for anything. read more

I don't understand why establishments are allowed to operate soooo below industry standards. I'm writing this review to let everyone know don't go here!!! run!!! Your new used vehicle will need thousands of dollars of work and may not pass inspection. What I don't understand is that they have the resources to resolve issues but refused based off of the fact of racism and social prejudice. They are taking advantage of the fact that your credit may not be A+ and how desperately in need of a vehicle you may be. Simple items add-ups like wheel alignments, transmission fluid and brake fluid!!!!!!! Stop selling unsafe vehicles and do the minimal. read more