I hope they do good work because the rudeness level of the lady answering the phone is crazy. Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training. read more

One week after getting car repaired for coolant issues it begin to overheat and was told it's the winter months and they were busy. No one returned my call. This place is a rip off and staff is unprofessional. Also they kept my car over a month. read more

I thought I had finally found someone who could fix the check engine light on my Range Rover... only to be disappointed and disgusted with how I was treated. After three days of my car being at the shop I was called and told to come pick it up. They told me that I had an electrical issue but that they couldn't fix it because they just didn't have the time. How do you not have time? Isn't that what you do, Fix cars? Absolute waste of time read more

I used these guys until around 2019-2020 for my BMW when Shawn was still running the show. He's long gone now. I didn't mind waiting for work to be done either since I didn't always have a someone to shuttle me to home and back. When I've called to book service, they always direct me to the web site and tell me I can't wait for the work to be done in their waiting area. I was even in the area and stopped by once to just ask for an estimate for some work. I was told to go to the web site. So I did, and asked for quotes on 2 different jobs. They provided a quote for only one. I wanted to bring my own OEM, new in box, parts to save some $$. They told me I could do that, but the minute I drive it off the lot they aren't responsible for anything (even if it's a defect in the labor to instal them). And their labor-only quote with zero-guarantees on owner-provided parts was 50% higher than another local well known German import independent shop less than 5 miles from Desi. I don't know what happened at the higher levels of management/ownership, but Desi is not what it was some years back. read more

This is by far the most unprofessional business I have ever dealt with. The older woman at the front desk was extremely rude. I called ahead to let them know my GPS showed I'd arrive around 6:05pm to pick up my vehicle, but instead of working with me, she yelled at me over the phone, saying she had been there since 7:45am and was leaving at 6:00pm sharp, no exceptions. Because of that, I was forced to wait an entire extra day to get my car and had to spend money on an Uber to get to work. When I returned the next day, the atmosphere was just as bad. The same woman was nasty toward me, and on top of that, she and the heavier man who claimed to be the manager were loudly arguing with each other--yelling and cursing back and forth--while I stood there waiting to simply pay and pick up my keys. I had to wait another 15 minutes for them to stop arguing before I could leave. This level of unprofessionalism and complete disregard for customers is unacceptable. I will never return to this establishment and cannot recommend it to anyone. read more

I own 2018 BMW that had a strange vibration that I wanted a 2nd opinion on. Sam and Dylan were very helpful over the phone + in person, they were respectful. Technician were able to give me a diagnosis and did not charge me the whole hour to diagnose which was surprising! They gave me a tour of the shop as well. They seem to specialize in BMW/MINI of all generations. I'll come back in the future as needed specially because of the great customer service, fair pricing and they know their Bimmers. What's interesting is the shop front itself is simple but they have a huge shop in the back that is unseen from the street (White Horse Pike). read more

Old school back yard DIY guy that was looking for the good Ol' mechanic shop that knows their craft in working with German cars and I sure think I found them here in South Jersey. When you have one of these cars you understand that after a certain time frame they become what we ol' school guys call project cars. Finding a shop like Desi is a gold mine for me because the things that are too involved for my backyard DIY jobs will always find a home here. Josh knows his craft and is a pleasure to talk shop with. Judy on the customer service end is a joy to work with and Dillon was kept me abreast of all details via text and outreach. A well rounded crew all at a great value. I look forward to many more enjoyable years with my MKVI GTI now that I have a local GO TO German shop I can trust. read more

Well, I just picked up my 2012 Mini Cooper Coupe. On the way to drop it off I said to myself "this is the Mini's last chance". I will get it fixed and the next time it let's me down it will become a trade in! However, the repair was far less complicated than I thought and the fix was far more less expensive than I anticipated. It's a fun car to drive and more pleasurable knowing that a trusted knowledgeable mechanic can keep it on the road. So, Mini gets another chance! ( Just one LOL) read more

Desi Auto Care - Auto Repair Near Me - Stratford, New Jersey

Not the greatest in terms of finesse or people skills BUT they did an exceptional job on my 2005 Subaru Forester. I was quoted over $6k to change the transmission (required in order to resolve a front differential issue and on these cars it's all one piece), Desi did the trans, oil change, rack and pinion replacement, brakes and a bunch of other work for less than half of that!! When I dropped off the car it was barely drivable, when I picked it up it drove better than my 2018 Outback :) - ok, not quite but it drives amazingly!!! They are honest - there were a list of items I'd asked them to check that were fine and in each case they only addressed the items that imminently needed repair. See Chris, he's gruff but has integrity and knows his stuff. Thanks Desi!! read more

After visiting my local dealer and getting sticker shock for a repair that was needed on my vehicle, I decided to give Desi Auto Care a look. The completed the job for almost 4K less than the dealer to replace a valve cover. Great customer service and pleasant to work with. read more

Desi Auto Care was a breath of fresh air. They're legit! In MINI-forum I read good things about Desi. Eventually I took my Mini Cooper in for Transmission replacement and for the electric power steering pump job (failed without warning). My steering became very rigid, so new power steering pump was installed. He is a MINI whisperer, my job was done under budget with warranty including parts and labor. They're transparent and sent me photos of job being done and showed me old parts. They're reliable and always available in emergencies and showed great respect for my time. Thank you! :-) read more

Latest job: My '12 MINI Cooper-S clutch slipping problem, water pump leaking issue and timing chain loosen (before chain snapping, I need to replace). Chris didn't wait until it's damages my engine. It was a major job and He did the job on timely manner and under budget. Previous job: When my '13 BMW X5 stalled, lost all power and eventually would not restart. I was able to get it to side off the road and it was towed to Desi Auto Care where Chris discovered fuel leak into the electrical harness and finally pooling into the component, frying the component to failure. My BMW was out of warranty so, Dealership refused to help. Again, Chris was able to resolve the issue and gave me 2years/24,000 miles warranty. It is amazing to have honesty and integrity of mechanic to give actual advice and discussion towards any BEST decision needed in my situation. I will always be using Desi Auto Care and referring everyone I know to them! GIVE EM A SHOT! read more

Currently my MINI Clubman has 83k miles and it has several issues. Strong vibration which affects the acceleration, leaks from the water pump and the thermostat housing, loose timing chain started chain rattling. The car has been in a local MINI Dealership two times for the same issues. They actually made my car worse than before and service advisor refused to let me talk with mechanic who fixed my car. Enough! Don't ask me more. After cyber searching found this MINI specialist shop. Oh my gosh! Shawn was awesome! He listened to everything I asked for and gave me ridiculously low estimate. Plus they have so many great coupon deals on the website. (Don't forget to use them!) I never felt pressured. It's hard to find a knowledgeable, honest mechanic. I find one and I will never let him go. Next Friday I'm bringing my BMW Z4 sDrive28i for Steering column replacement. read more

This is my first bad review and I waited to make sure I had all the facts before putting my experience on here. I don't know enough about cars to say whether they are crooks or just not very good but my experience was poor to say the least. We bought a Mini Cooper from a mechanic in Philly. I brought it here to get it checked almost right away because the check engine light was on. $1600 to repair. I called the guy I bought it from and he said I was being hustled and that he'd look at it free. It is my wife's car and felt we should get it repaired right and trusted Desi (based on these reviews) so I spent the $1600. Light came back on after 3 days. They looked at it multiple times and got it to go off but it came back on almost immediately each time so we gave up. A couple months later the car was losing power so I took it back. They said $1800. This time I took it to another shop where I had a referral from a friend. $300 later it's good as new and the engine light has been off for over 3 weeks. Shouldn't have spent the first $1600 but glad I avoided a second hustle and took it somewhere else. read more

Extremely disappointed with them shop. When I found them I was super excited to find a certified Audi shop that wasn't the dealership. I drove over an hour to take 2 of my vehicles to them. I ended up with two vehicles with body damage to them. Stay far away from this shop, unless you want your car to come back looking worse than when it went in. read more

No stars! Dishonest people! Had Car 2 weeks before I had to drive there to see what's up! Was then told I owed 142.00 for what they had advertised as"free" diagnostic check! They told me my car wouldn't give a reading whn they did diagnostic and car had to go to Mercedes which I did! They said reading was fine and told me codes car throwing and it's now fixed! If you looking for honesty stay away from desi!!!! by way had to put 1 star or wouldn't submit my revie!! read more

The worst experience I've ever had with a mechanic. Long story short, they turned my car into a lemon. Incompetent mechanics. DO NOT bring your car here. Would leave zero stars if I could. read more

I brought my MB in for an oil change. Initially I was told I needed an appointment but due to cancellations my car was able to be serviced. The owner was very personable and friendly. The price of an oil change was reasonable and well under the dealerships price. I'll definitely recommend Desi Auto Care to all my foreign car owner friends. read more

Great service, timely and quality work Much cheaper than the dealer Book with confidence! read more

Its worst auto care you will ever visit w.r.t prices. I went by the name and their prices are much higher than fire stone and other auto care service centers. Please make sure that you get right price for the right project. If you get repair done in shops like Firestone - your vehicle price will also increase and get it done for cheaper price as well. Looks like it has fake reviews as well. Regards, Guru read more

The BEST auto mechanic alternative to a dealer and especially for european cars without the ultra inflated prices. The quality of workmanship and custumer service is grade A - they care! Clear explanations (i'm an engineer and need this), punctual and a practical approach makes it my favorite go to car mechanic. read more

I have seen multiple advertisements from Desi Auto, and they specialize in Mini Coopers. Over the past few years, I have tried to make an appointment with Desi first on their website and then by phone. I have a 2012 Mini Cooper, and I usually take it to the dealership, but it's pricey. Problem is they never get back to me, and I don't understand WHY?? read more

They didn't fix my car they said they did but they didn't they laughed at me and sent me on my way please everyone who reads this don't go I repeat don't go to Desi read more

In response to your post. You stated I was notified by email and I did not approve on line for tire rotation. I never received correspondence by email nor was I informed I was to expect. I specifically told the intake person when dropping off my car what I wanted with regards to inspection, oil change and tire rotation. He wrote down my request in my presence. Furthermore, the brakes could not have been inspected, the pedal depresses to the floor. The power steering mechanism also must not have been inspected as it is not working well. You provided a receipt at time of pick-up, never was email mentioned or received. You charged $129 for the inspection in addition to the oil change and said "everything" checks out. Clearly an adequate inspection was not performed. I would strongly encourage others to avoid this place of business. read more

Formerly known as Top Wrench Auto Care, the new owner, Sam, has kept the same crew and upgraded the entire place! These guys know what they're doing. They fix it right the 1st time, and they don't try to con you into extra work. I highly recommend this place! Check Engine light on? They'll tell you what's wrong! Fully licensed NJ inspection and emission repairs. All repairs have a 24 month/24,000 mile warranty on both parts and labor...does anyone else do that? read more

Amazing customer service. Very knowledgable and polite. Took really good care of me and my car. Very quick as well! Will definitely be coming here for all of my oil changes. read more

Searched for a reputable auto care to service my Jag to avoid the dealership. Thank you!

I had some work done on my 2009 Audi A4. I had my oil changed, my transmission fluid and brake fluid replaced and I had also wanted to get my wheel alignment done for my car but they had informed me that my car didn't need the alignment and that it was fine so that was nice to see a shop that was honest about the work that was needed. In the past when I first purchased my car I used to get quotes on how much it would be to get certain things worked on for my car at the Dealership and it was crazy expensive so it's refreshing to find a car shop that will service my car with repairs at a fair price and never suggest repairs that my car does not need. I recommend Desi Auto Care to anyone that needs anything done to their car. read more

Great service I highly recommend this place!!!! Fair on the price and the work was done quickly..

Extremely fair pricing and quality service. A definite go to first in lieu of over priced service from a dealership. All OEM parts used. Quality service and expeditious as well. read more

Brought my BMW in for an alternator and battery replacement. Just a couple of weeks later I discover that Desi sold me a defective battery which no longer worked. Came back in and they replaced the battery but provided no explanation or apology whatsoever. Did they not test the battery the first time? Who knows. At least they took me right in when I came back. read more

Took my cla 45 amg to desi for a headlight issue where the ballast needed to be coded. They couldnt do it which is fine and i paid 170 for their time. When i got home i notice 2 parts to my bumper missing, 3 fender screws missing, and a stripped screw they put in place of another screw they lost. To top it all off they aligned my bumper incorrectly and had to fix it all myself. Completely unprofessional and disrespectful. I will never go back here again and let people know how they treated me. read more

Shawn and Sam are the Mechanic/Owners you would want to go to. Shawnn was such a great help. He thoroughly explained what was going on with my car. They are trustworthy, reliable, and helpful! Really great Customer Service!!! Also, the place looks really nice and clean compared to other mechanic shops I have seen. I really recommend this place. I will only be coming here from now on! read more

Brought my 09 range rover sport to this place twice. I've had to redo most of what they "fixed". I continue to find things hanging, missing and out of place. This is a joke and not worth the money. The workmanship is crazy and not buttoned up. I would never recommend this place ever. Its questionable when I drive by everyday and see the same cars repeatedly returning. What a joke. Its the owners fault for not checking the quality of work of these technicians. Garbage read more

If you're looking for the worst customer service and low-rate mechanics to fix your European auto, you would be better off going to the lube place across the street. After sinking $3K into parts and $1800 in labor, I can look forward to a car that runs like crap and streams of oil flowing out the sides of my engine. And the best part... when Shawn agreed that it would be more cost effective for me to order a rebuilt cylinder head than rebuild the existing one, he helped me pick one out and have it shipped to the shop. But he never explained that they won't back up their work with a warranty if I ordered the part. I found out with the final bill. Did I mention that this 2 week quoted job turned into a month. And even then I had to demand my car back just to get them to do a rush job and finish. This is the one and only time I'd recommend the dealers of these guys any day. read more

A few weeks ago my wife brought my daughters 05 Mini Cooper S in. We were looking for a local shop to work on it without paying dealer service prices. The car had the check engine light on and was showing a P0700 code which comes up as Transmission solenoid assembly is bad. The shop charged us $133.59 for a Diagnostic Fee and told her the transmission was bad and to get rid of the car. I took it to AAMCO to have the trans checked they stated the code could mean different things. After their diagnoses they found a bad wheel speed sensor. After they replace the bad sensor and a few small repairs it cost me $750.00. The car now runs great where Desi told me to get rid of it and who know what that would have cost us. John G read more

My husband and I bring both of our cars here whenever they need a repair, and we always can rely on excellent service here. They are honest and very efficient. Whenever I have had an emergency and needed my car checked right away, Sean has been the one to efficiently diagnose the problem quickly and service the car. I would highly recommend Desi Auto Care!! read more

I live across the street and I read the reviews. I got quotes from other businesses and Goodyear wanted $445.00 for the same repair. All I needed was a camshaft. I have a Nissan 2008 xterra and its 10 years old and never had a major issue. So, the engine light went on and I took it to Desi auto care. I was nervous bringing it to a new repair shop. I was using the same one for 2 years but decided to change. Shawn, the owner told me what to expect, and he was talking to Drew, the mechanic who worked on my car, and one of the ladies from the front office. They wanted to make sure they were on the same page. I think that is wonderful. Great teamwork. My repair was done for $231.00, labor included. What a savings! I highly recommend this repair shop. They have free drinks and snacks as well. read more

I really trust this company, which is hard to do at times with cars! (since i know nothing about them) They made me feel right at home, making sure I understood what they were fixing on my car, and comfortable with it. Desi auto care was affordable as well! Even offering refreshments while you wait for an oil change. Definitely a great experience, and I will be returning. read more

Great experience, very helpful, they took good care of my 2002 MINI problems. Easy to access as well because they're near the PATCO Hi Speed line, so I can drop off and take train back into Center City and vice versa to pick up, very efficient. read more