Polite staff, very friendly and seemed customer focused. But lack of honesty is a factor. If you're…read morenot honest about small things, can't trust you on the larger issues. I was ready to do a deal for a vehicle. They told me first that I wasn't approved for the lower-priced vehicle, but that I was approved for the higher priced vehicle. Not an uncommon thing when you're still working on your credit and the bank wants to get the most bang for its buck on the loan. I was open-minded so I took it for a spin for a test drive. Didn't like it. When I told them they I didn't like the newer car, they then told me I was in fact approved for the least expensive car which was the one I wanted anyway. I was ready to do the real, but something told me not to do. The dishonesty didn't sit well with me. After I left, I looked up the reviews. Glad I didn't take the next step. Always trust your gut. This is a good place for cash-buyers or folks who are comfortable in the used-car buying space and can stomach this kind of behavior. It wasn't for me.

$5-$8K Profit "certification fee". AKA scam. AZ and his…read moreteam have Awful sales manners. Takes deposit of 1 Grand. Sells the vehicle to another customer in the meantime. Wasted my time knowing I'm coming from far away. 2hrs away. Than tried to sell me on a vehicle with accidents and visible damage. GREGG the manager was complicit in all of this as well. Terrible dealer.

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

IF You want a car that runs, I suggest you do NOT buy a car from here…read more After they give you an insanely high price do NOT. Expect them to call you back if you have a problem with the car Get ready to ARGUE & FIGHT once they make the sale because they will not help you with anything

Ive been waiting almost 3 months for title and plate, I hope they have it soon or I will be making…read morea big problem with them, wish I checked the reviews before I bought a car from them, the car has been fine thank God, just after reading the reviews I hope the car the sold me has a clean title. Not to mention they sold me a car that died 2 days after buying it. I went back to them and they traded me out of that to another car, this car is reliable but still waiting on title for a car I bought almost 3 months ago

I can't stress enough how deceitful this two location used car dealer is! Do not buy anything from…read morethis dealer....they will sell you anything just to get your money. There are many other dealers, more responsible and reputable. FYI if you buy a car in Pennsylvania they are REQUIRED to meet basic safety / inspection. New Jersey has very loose standards vs PA.

Adasha was great! Easy to communicate with and they were quickly able to set up my test drive.read more

Izzy amazing I had best experience thank you I'm so glad I found her yessss thank youread more

These guys are a class act,Tru and Boyd. I recently bought a car from them, I had it for a few…read moredays, I had a few concerns. I told them about it,they told me to get the car back to them, I figured "here we go",,,,,WOW,just the opposite,,they took care of my concerns,the car runs like a top now. I am so HAPPY with my car, I actually look forward to driving it everyday...Them guys are not your run of the mill used car dealer,,,family owned and ran,and Tru is a dynamite manager. I would recommend them if you're in the market for something different,can't say enough about them!!Class Act!

Unprofessional to deal with. They always need to reflect on the owner for answers however the owner…read moreis never available always just stepped out or not in. Do not trust them, they will sell you a car with pre existing issues but tell you anything to make the sale. They misinformed me about the car details as well as the warranty. Dealing with them was very stressful and not Worth it. I don't recommend them.

Very very very good customer service. The process was a bit lengthy, but we were able to close the…read moredeal successfully. Phil did an excellent job with explaining in detail the process. This was a totally different experience from the Newark, DE location, which is a hot mess and baited us with a car that blew hot air. Anyway, our experience here was pleasant. Ask for Phil..good guy, good location. Not all CarMax locations are unorganized. You gotta find the right location like this one and a good salesperson like Phil.

0/10 walked in the a$25k $5k cash the kid won't give an out the door price. Terrible. I'll just go…read moreto another location like the reviews say to.

They have Alot of cars, BUT you will more than likey by a car with many issues. 2x i bought…read morevehicles from them, each time the vehicle had transmission issues that i wasnt aware of at first. They will recommend you to their mechanic,"Charlie's Auto". He is no good. If your in desperate need of a car and have atleast $1500 they can squeeze you into a car with mo. Payments. But in the end i dont think its worth it. Most of the cars i test drove there are junkie as hell. IF YOU DECIDE TO GO THERE ANYWAY...BRING A MECHANIC W/ YOU!!!!! Auto max is big time schiesters with little knowledge of cars and any bang, pop or clickibg noise you hear they will make excuses for it, so dont come here un prepared. I went there 2 different times.. never again... trust me, dont come here!!!

purchased my first car from automax the experience was nothing less than great. Going forward I…read moremyself will continue business as well as introduce business. Thanks Guys -Kadeem.P

This place is SUPER UNPROFESSIONAL... the sales people are great.... It's the dude(CHRIS) running…read morethe place that cannot be trusted ... car list for a certain price... I see paperwork and (CHRIS) adds money to price and says that price is only with $3000 down ... after me n wife said several times the price of car ... even salesman said price ... internet list the price... with no clause about $3000 down.... DONT BIY A CAR FROM THIS DUDE .... Again sales people that work there great .... THE GUY IN CHARGE CANNOT BE TRUSTED!!!

Overall a very simple buying process. The pickup runs and looks great. They have a large selection…read moreand starting the process online made it very easy once I arrived.

Service of staff keeping the lots cleaned is excellent; however, customers tend to mix wet and…read morefresh cloths in the drying station. The price of car wash was reasonable, yet I believe the solutions were more diluted at the time I visited (5 PM). However, the cleaning solvents were good enough to keep rain drops from sticking to my vehicle the next few days.

best car wash in the world. best value for the dollar. The employees at both locations are…read moreabsolutely the best. they will go above and beyond for their customers

I saw the car I wanted, with the features I wanted, on the lot on Saturday afternoon. I picked up…read morethe car on Monday afternoon. No hassle, no fuss. I knew what I wanted, and I don't like people trying to sell me things. The experience was relatively easy. Kudos to Ramir Flag for dealing with me so efficiently.

I started my process conversation online sales person after receiving an email from Mazda. I had…read moreall my questions at the and confirm my interest in next I made a trip to and met with Dion Cummings and he gave me a lot of great information especially the comparison between the CX 90 and also the colors that were available in both cars. He did a great job and I was convinced that I was gonna buy another Mazda. I had a personal. Issue that took a lot of my two months so I did not get down to the dealership again. I was planning on coming down in September then while trip to the engine light on my CX nine came on and I was told I needed a new engine the next few days really cemented my decision to purchase a monster the way I was treated was fantastic. The next thing I did is the dealership and sit down with the sales manager because Dion was not available and he worked out some prices for me done. I am very happy with my new car.