Ive been waiting almost 3 months for title and plate, I hope they have it soon or I will be making a big problem with them, wish I checked the reviews before I bought a car from them, the car has been fine thank God, just after reading the reviews I hope the car the sold me has a clean title. Not to mention they sold me a car that died 2 days after buying it. I went back to them and they traded me out of that to another car, this car is reliable but still waiting on title for a car I bought almost 3 months ago read more

I can't stress enough how deceitful this two location used car dealer is! Do not buy anything from this dealer....they will sell you anything just to get your money. There are many other dealers, more responsible and reputable. FYI if you buy a car in Pennsylvania they are REQUIRED to meet basic safety / inspection. New Jersey has very loose standards vs PA. read more

great experience Matthew casamassima show us everything we need to know . Took his time so we would be able to understand everything we signed. Definitely going send friend and family over to check them out thank you for everything. read more

went there to get a car .... sign says buy here pay here but they aren't that . the guy frank is absolutely unprofessional and rude . told me I need to go to a couple more places to be embarrassed more and let reality set in . told me what I need to be driving in rather then what I want to drive in . I'm a single mother with two kids . I know what my situations is and I don't need anyone to tell me that in an office full of other customers! I tried to explain my situation from the beginning and he told me don't worry about it we will take care of it ! Is this really how you take care of people read more

Apparently the operations manager would rather spend his work day emailing and bullying private sellers on Craigslist than tending to his own business. Not surprised, given the overall caliber of feedback for this place. In his words, "WOW." read more

Whew. Crazy experience. Cars are apparently priced higher for women. After purchasing one car, and being made to drive to a different location for paperwork, We actually wanted another vehicle, but through a different salesman. We were told no and the original salesman would rather not sell to me?? That there was another buyer. The truck is still at the location. Few weeks later, get a call about our tags and yet again, another rude salesman. It's like they dont want your money. read more

American Auto Group NJ - Truck is still there.... - Used Car Dealers Near Me - Maple Shade, New Jersey

My husband bought a car from this place last year. It's a used car I know there will be problems but it died in 4 days. It needed a whole new engine. They said they'd cover it, we have a warranty. The warranty company tried to charge us for a started and said it was our fault for trying to start a car that died in less than 4 days. We called the dealer and we didn't have to pay anything. We thought we needed new shocks turns out our suspension is bad. "Dangerous" is what the mechanic told us. Well supposedly it's covered by our warranty. Big surprise they won't cover it all. They told the mechanic the link isn't covered. According to our paperwork it is. I'm extremely angry and frustrated. Why are we paying for a warranty that doesn't want to cover anything? Why are you selling dangerous cars? And why are you selling people a crap warranty? read more

I went looking at their cars on a Sunday, took pictures of the cars I liked and prices and returned the next day to test drive them. I chose a jeep compass....when it came time for paperwork the price mysteriously went up. I showed him the picture I took of the tag which was much less. Their response was instead of redoing paperwork we will send u a check for the difference. This took four phone calls and arguing to get it .I was then suckered into a warranty that covered nothing. This car in two years has been at the jeep dealership four times, the warranty company always wants to send their mechanic out to check and make sure of whatever issue is happening and never show up. I have spent $2100 in diagnostic tests and repairs and rentals while waiting on "their" mechanics to show up. Never again. read more

One star because I can't leave it as zero...it is bad enough they sold me a lemon five years ago....which has cost me over $5k in repairs and still needs $2300 more......but they just did the same thing to someone I know. I drove my car off the lot within a day the engine light came on. Took it to get looked at and it was the catalytic converter. They welded it to the car......their warranty wouldn't cover it nor will anyone fix it because they have to cut half the exhaust apart to get it out and will cost to much to repair it. Beyond that it had more n more issues which cost me a fortune. again because their warranty is crap. So my friend bought a truck there Saturday ......Sunday the engine light came on . Sound familiar ?!?! We brought it back Monday and they wanted to drive it to meineke to get looked at. I said no we can drop it off that way we know what is exactly the issue. This was not acceptable to them . I stated to the woman at the desk that the engine light came on within a day so what's the deal ? She said and I quote " oh that's just the catalytic converter ". I said ooooo it's probably welded to the car like mine was !!!! Dead silence. So after a few expletives Mr man with zero question offered his money back. Guilty much ? If you buy a car here make sure you have an attorney on stand by. read more

What a shit hole scammed my daughter in to buying a hunk of shit of a car scammed her with the warranty scammed her with bait and switch paper work. She told them what she was able to put down on a car without saying anything to her they ( deferred her down payment) which really just means after it takes 6 months for them to get your tags after calling them over and over and over and over they hold them hostage till you give them hundreds more dollars that you never agreed to while they talk to you like your stupid and then make sexually inappropriate remarks to a female Customer as she comes to pick up her extremely late over priced Tags she's been waiting months for. Will be contacting the better business bureau and my lawyer I don't care what it cost someone needs to teach stupid a lesson. read more

Fine experience with Michael Beilenson. Ended up with a 2017 Camry LE, single owner, low mileage. Independent mechanic certified the car as "like new" except for needed oil change. Vagaries of the NJ title and tag system well explained. Customer service is very good, not exceptional. read more

I want to share my recent experience in buying a car from American Auto Group. The staff from the beginning of my search, to financing and trouble shooting small items was exceptional. Donny was patient and accommodating in help me purchase a beautiful 2012 Hyundai Sonata. American Auto even picked me up to buy the car as another local used car dealer left me high and dry by not only taking my money but sold me a car that within two weeks had a transmission failure. That used car dealer (Cherry Hill Auto Sales) refused to take the car back, return my trade or return my money. I returned ti American Auto to have a few small things rectified. I was treated as nicely as I was when I went there to look for a car. In particular I would like to thank Frank Irizzary for taking the time to program the transmitter that opens the doors and trunk. His knowledge and expertise in reprogramming the remote with a high tech computer was amazing. If you are looking for a reliable used car that will last longer than your driving off the lot and whos staff if pleasant and accommodating....American Auto Group is the only place to go ! I would recommend American Auto Group to everyone. Thank you all ! Alan K., RN read more

SCAM SCAM SCAM Scam do not buy a car from here I just brought a Buick Enclave off the finance lot and less than a month THE ENGINE BLEW. Now I gave this car place close to 6,000 down payment I also brought a warranty for $1500 which covered the engine and plenty of other things. Now I've been going back and forth with the warranty company and they want me to come out of pocket to pay for a tear down of the vehicle which is 1,200. WHAT!!!!! they cant be serious. Why should i have to pay for a tear down of the vehicle to see what exactly caused the engine to BLOW! Of course I contacted Michael Sagaria who sold me the vehicle when i first started hearing knocking noise "mind you all he kept saying was you got a nice car that car is nice & how he wouldn't put his daughter in a messed up car how i picked a good car off the lot" YEAH ITS NICE ALRIGHT A NICE PIECE OF SHIT!!!!also he advised me to call the warranty place because I was covered never mentioned me having to come out of my pocket for anything. Well guess what every since the first phone call guess who so happens to be on vacation????? (Michael Sagaria) everyday I've been calling he's not in...Cool so does that mean no one is at that location? because I've been calling different times of the day so I called the other location & was told oh the guy that's there is in & out of the office BULLSHIT!!! after talking to Michael Sr. he tried to help some what I guess. He comes up with I have a place called Tony's "how much did the other shop say they will charge?" I say $1200 he say "Tony's will do it for $1,000 that's where I send my complicated cars let me know if you want too take it there" I immediately hung up. You shouldn't be sending your customers to a mechanic every time they purchase a car FIX THE SHIT B4 a customer purchase it. STAY AWAY FROM THIS PLACE. THEY DON'T CARE ABOUT THEIR CUSTOMERS. ALL ABOUT TRYING TO GET YOUR MONEY. IF I COULD RATE NO STARS I WOULD HAVE read more

I am a first time buyer, as well with no credit score, but the dealer Michael took me in no problem, explained the process & reviewed my application and made sure I got what I wanted! He told me some other car options but he made sure I was happy with what I chose, which i was happy! I just bought a 2017 Toyota Corolla and it was a relieving experience to work with a patient, professional and kind dealer like Michael Sagaria! Definitely will recommend him to my friends and family that are first time buyers or just looking for a reliable place! read more

Terrible, terrible establishment. Disrespectful towards potential customers, casual use of derogatory words by "Michael", as well as the fact that he was hitting on my wife right in front of me!! Dishonest about vehicle details of which I knew before I even got on the lot. When asked about the discrepancy, he tried to use harsh language to make me feel like the bad guy and basically pushed me off the lot. I'd never want this treatment on anyone else and am not recommending this place to anyone I know. read more

I have purchased many cars from Brian and Donny. All good cars at good prices. They really hold your hand through the whole process. Anytime I need a car I go to American Auto Group! read more

I bought a car from these guys back in Early 2010, It was a nice convertible, Looked decent, ran good (so i thought ) the guy seemed really nice. So I bought the car for 4,500. Well, within the first week the car started shutting off randomly, leaving me stranded in places. He told me to take it to someone he knows to look at it and they said the battery cables were lose.. I am no idiot. I know about cars and even after they "fixed" the battery cables the car still shut off/wouldnt start. I brought it back to the place over 5 times to have it looked at but the guy who does the mechanic work took days to even look at it. THEY KNEW they sold me a screwed up car and after all the paper work was signed and i started having issues the guy who sold it to me became a real JERK. Im sure I might have just bought a bad egg out of the bunch, BUT THE FACT THAT THEY TREAT THEIR CUSTOMERS LIKE THAT AFTER GIVING THEM BUSINESS IS RIDICULOUS. NO MATTER HOW BEAUTIFUL OF A CAR YOU BUY FROM THEM ONCE SOME CRAZY STUFF HAPPENS THEY WILL BE RUDE TO YOU! EVEN CHECK THE GOOGLE REVIEWS. Needless to say, I had the car for about 8 months and ended up selling the POS for 700.00 off craigslist. woopde doo read more

ripped off badly 1st bait an switch offered a good car I had to wait a day they said then mysteriously was sold so I get a 2010, 100k miles, 4 years financing at over $350 a month with me giving them $3000 down now i have to do $500 more down and $397 for tax and tags so it's listed with them at $6000 so they eft debit my checking account for $397 with out letting me know now they won't release my tags until I give them $500 more sales guy Mathew is a cold hearted jerk he tells me drive on the expired temp tag so I contact the bbb this place and sales guy Matthew is a scam - 0.00 rating don't buy from them now I'm stuck deal will wind up costing almost $19,000 stay away from this place look at all the bad reviews on this place read more

Horrible Business and very rude. I bought a 2006 Chevy Cobalt from American Auto Group in Maple Shades, NJ. In the contract for the car that I bought from them. They were suppose to fix the brakes, Service Air Bag light that was on and replace the car battery. They did not do any of that and gave me the run around. I paid $7,200 for the car and that was the sticker price for the car and I had to pay $795 to get the car fix myself cause they lied to me and told me they fix the car when they did not. They did the same thing to someone I work with when they bought a car from them. American Auto Group has been report to the Better Business Bureau for ripoffs and scams and fraud. I wish I researched their business before I went their and bought a car from them. Warning do not trust American Auto Group. American Auto Group is a ripoff and a scam. American Auto Group sells unsafe cars and been report to the better business bureau about it. read more

Have to give this place a one start because zero isn't even an option. Literally the worst customer service I have ever seen. Rude and ignorant people. Should definitely be shut down because they have no idea how to even talk to people. Not sure how they are in any type of business. Probably should just close the doors and go live under a rock! read more

Just purchased a Toyota from American Auto Group,everything went well and I'm very happy with my car..I tried to get credit from 3 other car lots and nobody would help me out...I feel I got a good car for a fair price.I told my sister about them and she is also very pleased with the pick up truck. she purchased...PS...I loved there dog!!! read more

Absolute worst customer service I have ever received, I was hung up on TWICE! I made a friendly call to inquire about a vehicle listed online. I am located about 2 hours from your dealership and called to learn more about a vehicle you had for sale before I made the drive over to view and test drive it. The first gentleman hung up on me after I asked him "what the service team worked on or replaced on the vehicle to get it ready to sell on the lot?" Yes, he literally hung up the phone. So giving the benefit of the doubt, I called back. Another gentleman answered the phone. Before greeting me, I hear a man yelling in the background, something about "being fed up with all the bullshit." He then greets me, I explain I'm not sure what happened but our call was disconnected. I once again inquired about the vehicle with a quick snappy response of "lists address" "come down and look at it." I informed him I was some distance away and wanted to find out more information before I came to the location to see the vehicle, but if he wasn't going to provide proper customer service, he cuts me, "oh my gosh!" and hangs up the phone. I am outraged at the service I received. It was entirely unacceptable! read more

I recently bought a 2007 Chrysler Pacifica Touring from this place....had it back to the dealership 3 times for motor mounts and check engine light....I bought the card in Febuary 2012 and have had nothing but problems with it ever since. I spoke to Brian about the issue he told me to try have it fixed and if the problem still continues that he would trade it in for something else, well I tried to fix it on my own through a mechanic and could not be fixed. Called them they told me to bring it in to them I did, they said it was fixed brought it home same problem....Called Mike told him he told me there is nothing else they can do for me to take it to another dealership and trade it in, after they told me that if the problem could not be fixed that they would trade it in! Then when you raise your voice to any of them, because of frustration, they act like it is your fault! The so called mechanic they have there does not know what he is doing at all!!! I overheard him in the backround telling Donnie, the first time, Mike the second and third time that he don't know what is wrong with it!!! Their solutions to problems is clearing out the board so it is a temporary fix so it looks like it was your fault that this happened to the car! I SUGGEST ANYONE PLANNING TO BUY FROM THEM...DO YOUR HOMEWORK!!! READ REVIEWS, RATES AND EVEN CONTACT THE BBB!!! GET A CAR FAX!!! I DO NOT RECOMMEND THIS PLACE TO ANYONE...THEY ARE ONLY OUT TO MAKE A DOLLAR!!! THEY FORGET, THE CUSTOMER DOESN'T LITERALLY SIGN THEIR PAYCHECK BUT IT IS BECAUSE OF US BUYING THEIR PRODUCT THAT THEY HAVE A PAYCHECK!!!!! read more