Just submitted their contact form about my experience I had this morning. Unfortunately, if you…read moredon't know, the online form you fill out go to SALES and not SERVICE directly. I hope my comments find their way forward to George Turner. He is listed as the Service Department Manager online, but not on the Cherry Hill site. A little disturbing about their site is that you cannot find the names of associates in various capacities, especially in supervisory capacities. I will wait to see if I get a callback from the Service Department Manager and report back. My rating above, based on today's visit, would be a one star. If what I was told by a service writer is true, the one star would go to KIA and not the dealership IF they're telling the truth. Need to hear it from the Service Manager.

Took my 2021 Kia k5 gt for a starting issue and was most pleased by their…read more diagnostic services. The Tech took his time diagnosed the issue replaced the starting motor and the car works fine. Great job and I am 100% Satisfied........

I was not planning to leave a review, but the experience with Winner Ford's service department has…read morebeen so unbelievably frustrating that I feel obligated to warn other customers. What should have been a simple warranty transfer turned into a 6-7 week nightmare of misinformation, damage to our vehicle, and almost zero communication from the dealership. This started in mid-January when we tried to transfer a warranty from another dealership. Jason in the Winner Ford service department told us he would look into it. Over the next 10-14 days, he repeatedly said he would call us back with updates. He never did. Every time we called him, he acted like it was the first time he had ever heard about the situation. Eventually Jason told us to bring the truck in. When we arrived at Winner Ford, they insisted we did not have an appointment until we showed them the confirmation email. Once they took the vehicle, Jason again promised he would call us with costs, timelines, and updates. Once again, we heard nothing. Every time we called, he said he would "look into it and call us back." He never did. After more than two weeks, my husband told them we were leaving for Florida and needed the truck back by February 5. Jason said that would not be a problem. We showed up, paid for the work that was not covered under warranty, got into the truck, and discovered that none of the work had actually been performed. To make matters worse, the truck had been returned to us with a deep gouge across three painted panels that absolutely was not there before the truck went to Winner Ford. When we went back into the service department to ask why the work hadn't been done, Jason's response was: "Oh, I thought you said you needed the car back." That explanation makes absolutely no sense. If the work wasn't going to be completed, why were we not called? Why were we not told? And why were we allowed to pay for work that never happened? Jason then said he would "look into" having the damage repaired. A week later we followed up. Once again he behaved as if this was the first time he had heard about the damage that happened while the truck was in Winner Ford's possession, said he needed to speak with his manager, and promised to call us back. As usual, he never did. At that point I went into Winner Ford in person and spoke with the GM, who was polite and professional. He introduced me to the COO, Heather, and then the Service Manager, Kevin. I had to explain the entire situation three separate times. After 2-3 more weeks of follow-ups (all initiated by us) Winner Ford finally agreed to repair the damage that was done to our truck while it was on their lot and complete the work we had already paid for a month earlier. We were also told that a loaner vehicle would be ready. When we arrived for the scheduled appointment at Winner Ford, there was no loaner. No call. Just another example of the total lack of communication from this service department. We eventually received the loaner 5-6 days later. The truck was then supposedly repaired and sent to a body shop around February 27. Jason told me the estimate was sent to Ford that night and approved Monday morning. That turned out to be completely inaccurate. After chasing Jason repeatedly for updates--each time being told he would call back and never doing so--I contacted the body shop directly. They told me the repair was delayed because Ford didn't approve the work for six days, not three days like Jason had told me. When I confronted him with the information from the body shop, his story immediately changed. Jason later told me the truck would be ready Friday, March 13, and said he would confirm the pickup time and call me back. Once again, he never called. When I contacted the body shop myself, they informed me the truck wouldn't be ready until Tuesday, because Ford had taken several days to send the bolts required for the repair. Winner Ford has now had my truck for 6-7 weeks. What started as a simple repair in mid-January turned into: * Weeks of ignored calls and broken promises * Work we paid for that they forgot to do. * Damage to our vehicle while it was in Winner Ford's care * Multiple contradictory explanations about delays * Constant follow-ups that only happened because we chased them down Instead of the pickup truck I purchased and pay for, I'm still driving a tiny hatchback loaner that felt like it was powered by a Dewalt 60V battery. (Sorry for the insult to Dewalt). At the suggestion of the GM, I even emailed the President of Winner Ford about this situation. Not surprisingly, I never received a response. The most concerning part of this entire experience is that no one at Winner Ford's service department ever seemed remotely interested in communicating with us or resolving the situation unless we personally chased them down again and again. If this is how Winner Ford treats customers after the sale, I recommend taking your business somewhere else.

I visited several dealerships throughout my lifetime so far, and I have not experienced the level…read moreof customer service that I received from this location. Not all Ford franchises are good. This location's customer service is what got them my business. When you go in, ask for a guy named Gio. If Gio isn't there that day, ask them when he works. The guy knows his stuff, is personable, and a MARINE!

I just wanted to take a minute to rate my recent experience at Cherry Hill Dodge Chrysler Jeep RAM…read more As you can see, I gave it five stars. I have purchased and leased numerous vehicles in the past from other dealerships, but attest this was the very best and smoothest process from beginning to end. More specifically, I would like to give high praise to my salesman, Jayson Ferrell. Not only was he extremely genuine, but he was also a true professional. I did not walk into Cherry Hill at 4:30pm on a Friday optimistic about leaving with a new vehicle. You see, I spent two months looking for the newly released 2021 Jeep Grand Cherokee L - in a specific trim and color. Fortunately for me, Jayson was able to show me the exact 2021 Jeep Grand Cherokee L that I described. And it just so happened to be the only one available and still wrapped after being delivered just prior to my arrival. While the Jeep was being programed in preparation for my test drive, Jayson and I continued to talk and his knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other local dealerships. His approach was quite relaxed and there was no pressure from him at all. After doing my homework and shopping around, I knew the number that I needed to make things work for me. At no time did I have to go to the mat with Jayson to get to that number. Also, given the current market and the demand for the specific trim and color I wanted, I couldn't have asked for a better overall experience. Not only did I get to leave Cherry Hill with the exact 2021 Jeep Grand Cherokee L that I wanted, but I also left with my dignity still intact. Thank you, Jayson! Thank you for your patience and thank you for also staying a little late to support the closing of my purchase since the cashiers were gone for the evening. Best, Wayne W

recently purchased a 2021 Toyota RAV4 from Cherry Hill Dodge, Chrysler, Jeep, and Ram. My initial…read moreexperience was positive--my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunately, everything went downhill shortly after the purchase. Within a week, the check engine light came on. I contacted the dealership and brought the vehicle in for inspection. I was told it was just a code that needed to be cleared and that nothing was actually wrong with the car. However, within 20 minutes of leaving the dealership, the check engine light came back on. I then used the Toyota Connect app, which alerted me again about the issue. I was also contacted by a Toyota dealership and decided to bring the car to Holman Toyota instead. Their team was professional, responsive, and thorough--completely different from my prior experience. After inspecting the vehicle, they determined that the car needed a new catalytic converter, which is a significant repair. What's most frustrating is that Cherry Hill Dodge, Chrysler, Jeep, and Ram took no responsibility for selling a vehicle with this issue. They refused to reimburse diagnostic fees and showed no accountability. When I raised concerns, I was even asked why I didn't bring the car back again after the light returned--despite already having a poor experience and losing trust in their service. It's clear to me that the vehicle was either not properly inspected prior to sale or that the issue was overlooked entirely. Either way, the lack of professionalism and unwillingness to make things right is unacceptable. Thankfully, the vehicle was still under warranty, and Holman Toyota is handling the repair properly. I would strongly caution others against purchasing a vehicle from this dealership based on my experience. I also reside out of state and have incurred fees from taking the car back and forth from PA to NJ. I strongly recommend NOT using this dealership EVER!

Have to say that the service I received was top class. Jess, my service assistant, was amazing and…read morehelped me tremendously. The repairs costs were similar as other our other cars and the dealer even dropped off the car for me!! That was CLUTCH this time of year. 100% will be back for service of my 2019 GLC 300. Thank you!!

Stay away this dealer !!! Owners…read more ‼‼‼My car drive in with no engine light on! After $933 maintenance service, one day later, my engine light on!!!!!!!‼‼‼ ‼I call back to ask for an appointment with earlier time. Then the lady who picked up call just said they can't check if there have any earlier appointments time available, then just hand off my call!!!!!!!!!‼‼‼ They charged me $933 for only annual maintenance! They replaced my wind shield without notice me which's brand new (2024 GLC 300!) They called back asked me to remove the one star review with discount!

We were looking for a car for our son and found a great 2018 Subaru Legacy online at Subaru of…read moreCherry Hill. I inquired about it and made an appointment with Mark Haltzman to come see it before having my son test drive it. Mark was wonderful to work with from start to finish. My son came in the next day and test drove it and over the course of the next week, Mark worked tirelessly with me to get this deal over the finish line. Literally above and beyond, even texting me on his day off to give me updates. The day the car was finally purchased, he made sure was detailed meticulously and had a full tank of gas. Chris in finance was super fast and Mark made sure to send us on our way with a giant blue bow to put on the hood of the car for the big surprise. We will be getting my daughter a Crosstrek this summer, and one for me next year. And now the only place we will go is to Mark at Subaru of Cherry Hill.

Just took delivery of our 4th Subaru this morning - bought a 2026 Subaru Ascent Touring. Mark…read moreHaltzman was my consultant. Top notch when it came to respecting my decision making process as well as earning my trust. Start to finish, major props to the entire team ... couldn't have asked for a more positive experience. Trust me, I kick a lot of tires before making such a big purchase. I'll be the first to admit, Subaru was not even on my radar 5 years ago. It all started when I met Owner Principal, Z Nashed. Couldn't ask for a more straight forward dealership ... no pressure, no BS. "Take it for the day and see if you like it..." Well, I LOVED it. Bought a Forester Premium for myself, then a few months later my wife needed a car - she got a CrossTrek.Then our daughter needed a reliable used car - the rest is history. We've confidently referred many friends and family members since. Just love the product. Side note: I'm a skier and these cars LOVE snow. Win, win! Great value, unmatched safety features, reliability and service department that never fails to exceed my expectations. Bottom line .. you feel cared for and respected on all levels, hence they keep earning my business.

Don't mention you serve in the military! I purchased my 2nd Tesla today. I own a Model Y and just…read morebought a Model 3 for my wife. No issues with the first place I bought my car North Jersey. This place seemed to be bothered by me being there. I was never able to get anyone on the phone and texts were answered sporadically. When we locked in our buy we were told there was the federal rebate, $1000 referral credit, ZERO sales tax, $2000 NJ rebate, and an additional $2000 rebate if I made less than $150k per year. After checking my details I was told the $1000 rebate was switched to $500 recently. When I showed here where it said $1000 she said "I don't know what to tell you". Another sales rep said "hey it actually says (UP TO) $1000 and that's only if you get a Model S. The rest are $500. They initially didn't credit the $2000 rebate because our mailing address is in VA. I am a NJ resident stationed in VA. This was not ever explained, but I was able to add it. I was then told I had to apply for the second $2000 rebate and it would take 3-5 days to complete. So my choices were to take delivery or return after this process was complete. We drove 3 1/2 hours to pick up this car. THEN I noticed $1,400 in sales tax. They then told me that a week ago it was changed from zero to 3% tax. I said I signed the paperwork before that went into place. Again I was told "I don't know what to tell you. Every comment was short and rude. I have never been treated with as much disdain for being there. I was treated this was in front of my wife and son. I love these cars, but I sincerely regret doing business with Cherry Hill (the place I call home). VERY Disappointed!

Tesla takes some getting used to. While the pandemic's aftermath has made buying any car a gruesome…read moretale of short supply and egregious "marketplace adjustments" (eg price gouging on any make/model that you'd want in your driveway) the Tesla approach is almost reassuringly bloodless. Here's the car, here's the price and if we're in the mood we'll put you on our waiting list. And, if that disturbs you, tough... as Tesla's MSRP rises almost weekly due to the pesky dirth of the rare earth minerals we need to make batteries. You snooze, you lose. I was just curious as I have no desire to be on the bleeding edge of the first gen EV's but to a car buyer used to wrangling with the Brylcreemed reptiles who shill for the gas-powered legacy makes and hand out rebates like stale gummies, the over the top sanctimony and imperiousness of the Tesla process almost won my respect. Not enough to buy one but for some reason, I think I caught a glimpse of the future and it's not on the buyers side. No stale gummies today. Four stars.

Adasha from CarVision was kind and helpful during our visit. The car was priced well and as…read moreadvertised. This is important since we made the commute from out of state to purchase the vehicle. Overall we would recommend CarVision.com.

Adasha was amazing. We came in 45 mins before closing with our pre-approval. She listened to my…read morewants and desires in a new car and delivered just that. It was a pleasure having a rep who wasn't trying to haggle and sell us anything. She was knowledgeable and made sure that I looked out for certain signs of trouble with the vehicle on my test drive. I definitely would recommend those looking for a car to come to "Car Vision" and request Adasha.

Even though I was here for a long time it was worth the wait. As far as service and pricing at this…read morelocation they are all reasonable. I had a mixed experience.

Well to all who buy a vehicle from this dealership I would just like you to know you cannot…read moreregister a vehicle you buy from them even if you're paying cash for it ,it's not allowed, It's not a law, but it's not allowed. OK so there's that secondly you will need to pay a Docs and Tags fee if you do decide to buy a car from their dealership which is normal. The problem I have is what would cost me under $100 to do myself they mandate that they must do and they charge you over $1000 so when you think I got a good deal think again. Because most people finance their car Hessert just wraps that up into you're loan. Isnt that nice. And I'm sure don't quote me on this but there are a lot of people that don't know how much they're really being charged.

Excellent experience selling my used car. VIP Auto representative Tom Rescinito emailed me after I…read moresubmitted a KBB instant cash offer form. Two other dealers contacted me with offers but VIP provided top dollar for my car. Tom made the process easy and stress free; came to my house for an appraisal and called with offer in two days. After I agreed on the price, Tom delivered the check the same day. Through the entire process I never had to leave my house. Was much easier then trying to sell private and dealing with potential buyers/strangers, test drives offers, etc. If you need to sell your used vehicle, I definitely recommend contacting Tom Rescinitoat at VIP Auto. Thank you Tom!

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

Derek Lane was amazingly kind and patient with my parents. He explained all the features, options…read moreAnd very accommodating in the test drive. Her explained all the financing options. He's is a great rep. Come see him!!

I have been a customer of Burns Honda for 30 years. Each experience has been a pleasure. I…read morerecently purchased our 6th CRV from Joey Nahama. He is one of the best salespeople I have ever worked with. Shoutout to Naji Abihabib (VP/GM) and Michael Smith and Lewis Alverez (finance managers) for helping to make the deal happen as seamlessly as it did. I have also always had great experiences with the services. Ten stars!