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    Echelon Ford

    3.4 (28 reviews)
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    Call wait time. Terrible customer service.

    I called the parts department this morning and was on hold multiple times and was disconnected twice. I proceeded to call back the fourth time and was on hold for over 46 minutes with no one responding. I called back the fifth time and was bounce between two operators and got the voicemail for the parts department. Whoever the general manager is for the dealership needs to have a serious conversation with the supervisor in the parts department because they are nonresponsive or either tremendously understaffed and they are losing business. Terrible customer service experience and I would not use them for any more additional service for my Ford Raptor.

    Michael M.

    You know, it's funny. When I go to this place's website, they claim to be rated the "#1 dealer for customer service in the Philadelphia/South Jersey area for the sixth year in a row." Apparently what they don't tell you is that the people rating them were the Philadelphia/South Jersey Sadist, Self-Flaggelist and Screw Me Over Society. It's all in those little details. So where to begin. The fact they were changing me $2500 more for the exact same vehicle that another ford dealer? That they tried to charge me 11% interest when another dealer was giving me 0% through Ford Credit? The fact that the sales rep put on his jacket while we were starting to review the paperwork and turned us over to someone else because he had to get to 'dinner with his family'. Tearing that paperwork up and throwing it back in their face, then faxing the closed deal through Chapman Ford to their GM the next day was exceptionally satisfying. I wouldn't go here if my car broke down in front of the place. I would pay cash money to be towed to another dealer, period. Shameful, uncaring, shoddy service by unprofessional, elitist 'salespeople' trying to screw you for every dollar they can. Editor's note - No we do not have the address for the Society mentioned above. Naughty Monkeys.

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    4 months ago

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    12 years ago

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    8 years ago

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    8 years ago

    Would recommend Echelon ford to a freind,Ask for salesman Kyle Bradshaw.He is helpful and willing to go the extra mile for you!

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    7 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    6 years ago

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    Ask the Community - Echelon Ford

    Review Highlights - Echelon Ford

    The gentlemen that I negotiated with was not pushy (Chris).

    Mentioned in 6 reviews

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    Desi Auto Care - ..

    Desi Auto Care

    (34 reviews)

    I own 2018 BMW that had a strange vibration that I wanted a 2nd opinion on. Sam and Dylan were very…read morehelpful over the phone + in person, they were respectful. Technician were able to give me a diagnosis and did not charge me the whole hour to diagnose which was surprising! They gave me a tour of the shop as well. They seem to specialize in BMW/MINI of all generations. I'll come back in the future as needed specially because of the great customer service, fair pricing and they know their Bimmers. What's interesting is the shop front itself is simple but they have a huge shop in the back that is unseen from the street (White Horse Pike).

    I hope they do good work because the rudeness level of the lady answering the phone is crazy…read more Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training.

    Echelon Ford - car_dealers - Updated May 2026

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